Building Automation Knowledge Base

Issue When emailing reports there is no attachment. Environment Windows XP Continuum 1.7X, 1.8X. 1.90 Cause A Product defect. Resolution Contact PSS and request the Email Reports Patch. # 21527 1-978-975-9508

Issue Is the I2/B3 865/866/885 UL 916 Listed Environment  I2/B3 865/866/885 Cause  I2/B3 865/866/885 UL 916 Listed Resolution Yes the  I2/B3 865/866/885 are UL 916 Listed Download the complete list of UL916 listed products.

Issue Shortly after a successful backup to flash the exclamation point appears again on the controller's icon in the Continuum explorer indicating that a backup to flash is needed. Environment CyberStation bCX9640 bCX4040 CX9680 ACX5740 ACX5720 Cause PE program changing configuration attributes. A setpoint changes value. Resolution Any changes to a configuration attribute will cause the database in the controller to be marked as needing backup up to flash. Also, if an object is configured as a setpoint, changing its value causes the database to be marked as needing backup to flash. Find and modify any PE programs that change configuration attributes (i.e. description, format)  and/or setpoint values.

Issue Cyberstation workstation programs become disabled when user logs in to the workstation Environment Continuum Cause If a Plain English program is running on a workstation and a user logs on to that workstation, who does not have the rights to perform the operations within the program, then the program may become disabled. Resolution 1. Always try to keep the programs on a workstation to a minimum. Controllers should always be used for programs where possible. 2. Add a Line E to keep the program enabled. 3. Security rights for all users can be increased to keep the programs running. 4. If a program on a workstation is trying to do something that the user does not have permission to do, then the program will disable Therefore the user rights for doing what the program is doing need to be increased for that user

Issue Controller randomly goes offline and add entries in its error log indicating LAN_ERR_BUFFER_TOO_SMALL_ERROR and/or LAN_ERR_ALLOCATION_ERROR. Environment CX9680 ACX5740/20 Cause Typically this is caused by a problem with the link partner (hub or switch) or some kind of CAT5 issue. Resolution If you have other ACX controller on this switch that is working fine try swapping the ports (or move the controller to a different port) and see if the problem follows the port or the controller. If the switch is a smart switch that gives an error log, get the log from the switch and analyze it or send in for analysis. There is also a possibility that the NIC card in the controller is bad but that assumption can only be made after everything else has been eliminated.

Issue Do I need a LAN System Configuration for CFR implementation? Environment Cyberstation 1.7X, 1.8X, 1.9X Cause Do I need a LAN System Configuration for CFR implementation? Resolution The Standalone CyberStation configuration does not support the CFR Compliance Pack. For more information download the Continuum CFR Compliance documents below. Continuum CFR Compliance Pack - Life Sciences Solutions FDA Code of Federal Regulations 21 CFR Part 11

Issue I have an older model DCX-250 that the touchscreen has dead spots on the screen but the main board and power supply are working fine. It was wondering if the newer touch screen is compatible with the main board and power I have for the older model DCX-250 Environment DCX - 250 Cause When replacing DCX250 Touch Screen in the field you must check compatibility of your Main board. Resolution The black inverter located on "U6" of the Main Boards PCB was changed out to a newer inverter.  The old style inverter will not work with the Touch screen. If you have the older inverter labeled E205-E821D then this will need to go back to repair to fix because the Touch Screen will not work with this older style inverter. If you have the black inverter that is labeled E2536 it is newer and you can just order a new touch screen from customer care.   Customer Care ordering website http://iportal2.schneider-electric.com Repair Department Contact Information Email: industrialrepair@schneider-electric.com

Issue After installing Continuum, intermittent Communication issues on BACnet and Infinet BCX controllers, graphics are not updating, and points may or may not be edited. Each of 3 workstations are exhibiting similar issues, but not with the same controllers. Workstation 1 may be able to edit points in BCX1, but not BCX2.  Workstation 2 may edit points in BCX2 but not BCX1. Environment LAN with SQL Server 2008, all workstations with XP service pack 3. Cause The workstations were initialized with Node ID's that were conflicting with the BCX node ID's. Resolution With one workstation logged into Cyberstation, the workstation objects were exported from a workstation that was logged out of Cyberstation. Once all required exports were completed, that workstation was deleted from the object tree. That workstation was then initialized with ID's that would not conflict with the BCX ID's. Cyberstation was then started on the newly re-configured workstation and graphics were tested, and points were edited without issue.

Issue What do I need to order to upgrade Continuum or add a feature to Continuum Environment Continuum Security key keys dongle Cause How to upgrade versions on a Continuum Security Key (Dongle) How to enable a feature in Continuum   Resolution The security keys (USB Dongle) requires upgrading if going between versions (eg 1.8x to 1.9x), contact your local order intake/Upgrade/Repair for costs. (or adding a feature/option, eg. enabling "Add-On Reporting Modules")  The order must include the security key (USB Dongle) serial numbers, you will receive back upgrade "cookies", these are used to upgrade the dongles. Use Cyberkeywriter2 available on The Exchange Download Center to update the security keys (USB Dongle) The Continuum Cyberstation software can be downloaded from The Exchange Download Center and the site upgraded. You should also check the Compatibility Matrix and installation guide before installation (ensure the workstations hardware is capable of running the newer software) Check the compatibility matrix for SQL version requirements (LAN versions) All upgrades are handled through the Repair Department. Contact your local Order Entry / Repairs & Upgrades department. NOTE A LAN dongle can be used on a SU/SA (Single User Stand Alone) site for the main SQL PC, a LAN dongle is required for all other Cyberstations on a SU/SA site (max. 2 units) A Dongle enabled for 1.9x can be used on all sites with 1.9x and before (eg v1.94sp1, v1.82, v1.74)

Issue For doors with long wire run to the controller it is very important to follow the recommendations as far as resistor tolerance and wiring distance and gauge is concerned.  If a door still exhibits door switch trouble issues due to length etc. one possible solution is to use a resistance decade box to determine what value resistance should be used instead of the standard 10K ohms Environment AC1 AC1Plus CX9702 ACX5740 ACX5720 ACX701 ACX781 Cause Doors with extra long run to the IOU module / controller may produce trouble condition on the supervised inputs due to wiring issue; in some cases it may be necessary to replace the 10K ohms resistor with a different value to compensate for wiring. Please follow the procedure outline below to determine the correct resistor value to use. Resolution If a door exhibit supervised input trouble issues due to wire length etc. one possible solution is to use a resistance decade box to determine what value resistance should be used instead of the standard 10K ohms, when doing this it is important the find the resistance value in the middle of the range, this will avoid random trouble due to temperature variations etc if the value happens to be right at the edge of the range. To find the correct value use the following procedure: With the door closed start with the resistance decade box at 10K ohms. While monitoring the value of the input modify the resistance (either up or down) until the input reads CLOSED. Write down this resistance value. (VAL1) Continue to modify the resistance in the same direction until the input reads trouble again, write down this value. (VAL2) Pick a resistor value that is in the middle between VAL1 and VAL2 and use this value at the door instead of the standard 10K Ohms NOTE: for series/parallel resistor type it may be necessary to use two decade boxes to find the correct resistance value.

Issue When a valid card is presented at a reader connected to an AC1 module, the reader’s LED will blink green for a fraction of a second then go solid red. Environment AC1 AC1Plus CX9702 ACX5740/20 ACX701 ACX781 Cause Incorrect wiring of card reader LED line. Resolution If card reader has two led lines make sure the right one is wired to the AC1/Controller. Typically when the undesired LED behavior is observed, swapping the LED line takes care of the problem.

Issue Blank space in personnel photo, photo does not fill the photo area. Environment CyberStation Cause No cropping in photo capture adjustment. Resolution 1. In the adjust section in the Capture Photo dialog, set the appropriate cropping and/or photo size. 2. In the Image Enhancement dialog, select the area in the original image (typically a rectangle around the person's face) that will appear in the photo frame.

Issue Can I use a RS-232 converter to RS-485 Environment Modbus Cause Using a converter for RS-232 to RS-485 Resolution RS-232 converters to RS-485 have been reported to work in some cases, we do not support converting RS-232 to RS-485. There are a lot of different configurations that can be different from vendor to vendor that can cause communications issues. It is suggested to use a commport that can handle the particular protocol that is needed instead of using a converter to change the protocol. Another option is to use our own Infilink200 or B-Link as an RS-232 to RS-485 converter for use on Comm1 when loaded with an Modbus RTU Xdriver or similar RS-485 protocol.

Issue An ACX5740/CX9680 does not provide access events to Cyberstation 1.81. Environment Cyberstation 1.81 or earlier version SQL Server 2005  Cause The ACX 5740/CX9680 was running version 1.1xxxxx/2.1xxxxx firmware. This version of firmware is incompatible with Cyberstation versions 1.81 and earlier. Resolution The site was offered the option of upgrading the version of Cyberstation to 1.9x, or down-reving the ACX 5740/CX9680 to version 1.0xxxxx/2.0xxxxx. Flash down-reving the controller was chosen and did resolve the access event delivery issue.

Issue ACCTrace and Windows error log show multiple DBFaultDetection, SQLSTATE ERROR CODE:  S1000, ERROR MESSAGE:  [Microsoft][ODBC SQL Server Driver][SQL Server]Warning: Fatal error 823 occurred Environment CyberStation Cause Device (disk) error. Resolution Recommended course of action from Microsoft: Error 823 Severity Level 24 Message Text I/O error %ls detected during %S_MSG of %S_BUF. Explanation Microsoft SQL Server encountered an I/O error on a read or write request made to a device. This error usually indicates disk problems. The parameters in the error message refer to internal structures and don't often help determine which device is involved. However, additional kernel messages in the error log, recorded before error 823, should indicate which device is involved. Action Check the accessibility and condition of the device in question. After you have identified and corrected the problem, execute DBCC CHECKDB to ensure that no other damage was caused by the bad device. For information about using DBCC CHECKDB, see "DBCC CHECKDB" in Microsoft SQL Server Transact-SQL and Utilities Reference. Important If executing DBCC CHECKDB with one of the repair clauses does not correct the index problem or if you are unsure what effect DBCC CHECKDB with a repair clause has on your data, contact your primary support provider. In addition, run hardware diagnostics and correct any problems

Issue Cannot connect to video server when creating a VideoServer object in Continuum and Test Connection is selected. Product Line Andover Continuum, Pelco Environment Continuum DSConnex Digital Sentry Cause Patch not installed for DSConneX versions 4.3 and 7.x not working with Andover Continuum 1.91 or 1.92 or LAN connection problems Resolution Install v1.91 DSConneX Video Patch hotfix for issue with DSConneX versions 4.3 and 7.x not working with Andover Continuum 1.91. For 1.92 these files are included, so if the error is still occurring, then there are LAN connection issues.

Issue I have a site that has two workstations. The customer wants to use Video Monitor to display alarm video on one workstation. The customer wants to use Video Layouts to display alarm video on the other workstation. The customer does not want Video Layouts to display alarm video on the workstation that uses Video Monitor. Environment Continuum Cyberstation VideoMonitor VideoLayout Cause Each workstation has to display alarm video on one specific video display application.  On some workstations video must only be displayed by VideoLayout. On other workstations  video must only be displayed by VideoMonitor. Resolution VideoMonitor can be disabled on a per workstation basis by editing the workstation preferences in the device editor. VideoLayout display cannot be suppressed on a per workstation basis. The work around for this is to configure separate event notifications workstations that will display point alarm video using VideoLayout on its recipient workstations, and the other event notification that will not display video on its recipient workstation.

Issue Door unlock schedule configure for 8:00 AM to 4:00 PM active so doors unlock at 8AM and relock at 4PM. Occasionally, there is a need to additionally unlock the door from 6:00 PM to 7:00 PM. Created an exception event on the specific day for 6PM to 7PM but this causes the doors to lock in the morning (8AM to 4PM) Environment CyberStation All CXs, i2s and b3s Cause An exception event added to a day overwrites the whole day so on a regular day with event active 8:00 AM to 4:00 PM if an exception event active 6:00 PM to 7:00 PM is added the resultant effective event for the whole day is active at 6PM and inactive at 7PM. This will cause the door to remain locked until 6PM. Resolution The proper way to have the door unlock from 8AM to 4PM and then again from 6PM to 7PM on an exception basis is to add an exception event to the day configured for 8AM to 4PM and 6PM to 7PM. In other words, the exception has to include the events for the whole day as it overrides ALL normal events for the day.

Issue An attempt to assign an IO channel results is Infinity Controller Error - Invalid Channel Number. Environment CyberStation All CXs, I2s and B3s Cause The OMS database in the controller does not match the sql database seen from CyberStation. This can occur if the controller has re-started with a stale oms database in flash. Resolution Perform a Send to Controller from CyberStation to sync up the database in the controller, once all is working and the configuration is as desired perform a backup to flash of the controller.

Issue Although all the cameras connected to Pelco Endura SM5000 system manager can be found by the video server, when using "Video Administrator" to try to assign alarm points to cameras, sometimes cameras cannot display properly,  such as "1-192.168.5.10"(SM5000 IP Address),  or return "not found' and get an error message such as "Camera or Video server maybe offline....". Environment Windows XP SP3 Cyberstation 1.92, Cyberstation 1.93 Pelco Endura SM5000 system manager Cause It is an Endura configuration problem. A camera should be added into a group. In and Endura system, there is a default group, if no additional group is created. Normally, cameras should be added into this default group. However, in some situation, some cameras will not be automatically added into that default group. In this situation, those cameras do not belong to any group; therefore, those cameras will not display properly in the camera's field drop down menu and cannot be selected. Resolution Create one or more groups in Endura system. Add the desired cameras into the groups created in step 1. Learn cameras again from the video server. Reopen the video administrator and add points to cameras.