Issue How to convert a B4-920 to a BCX4040 Environment BACnet B4-920 BCX4040 CyberStation Cause How to convert a B4-920 to a BCX4040 Resolution ASCII export the B4-920 then modify the dump file to change from the B4-920 to the BCX4040.  Delete the B4920 from both the Continuum view and the BACnet view in Continuum Explorer. Import the converted dump file into the system.   Reload the new BCX and all it's child objects.  Execute a Find New BACnet Device to pull all the devices back into the BACnet view.  Execute a Send to DB on the BACnet side to pull all the objects in. NOTE:   Another option if you are running version 1.90 CyberStation or greater is to change the model number through the controller editor in Continuum Explorer.

Issue What does error 1808 mean in a controller error log Environment Controller Continuum Cause The controller tried talking to another controller but could not because the other controller was offline. Resolution Determine why the controller is offline and the error will go away

Issue Will a Power Supply PS 120/240 AC 85 work with a Netcontroller 1? Environment CX 9900 CX 9901 CX 9940 Cause Verifying power supply compatibility Resolution The PS120/240 AC 85 model power supply will work with CX 99xx model controllers.

Issue Is IPv6 supported with Continuum Netcontrollers? Environment BCX 4040 BCX 9640 9680 ACX57xx Cause IPv6 compatibility with Continuum Netcontrollers Resolution As of today, 3/21/2013, Continuum controllers do not support IPv6. There are no plans at this time to implement IPv6 into Continuum controllers.

Issue The Network Service account doesn't show when searching by using the Find button in webclient dcom configuration. dcomcnfg is used to set permissions for the network service for components in webclient and by default the wrong context may be selected. Environment Webclient 1.8x Webclient 1.9x Windows Server 2003 Windows Server 2008 Cause When using dcomcnfg (DCOM configuration) the context of the search for the user account is not correct, so the account isn't found when using the Find button. Resolution   Start> Run>dcomcnfg Select one of the 4 components to configure Select the security tab Select the Customize radio button and select Edit In the Launch Permissions dialog select the ‘Add’ button In the Select Users, Computer or Groups dialog select LOCATION Select the PC name of the webclient PC and click OK Click on Advanced and select Network Service and add Local Launch and local activation Repeat this for the other 3 components.

Issue When executing a Find New BACnet Device a third party controller (Alerton) would not come into the system. Product Line Andover Continuum Environment CyberStation BACnet Alerton Cause The third party device did not have a name assigned to it. Duplicate device id on the network. Resolution Check with third party vendor to determine how to assign a name to the device When devices from different vendors are used it is possible to have device id duplication which will prevent one or more of the devices to be found. If device id duplication is detected, Continuum will indicate the condition in the error log. To solve the problem you must change the device id of one of the devices so that they all have unique device ids. You can determine which devices are duplicating by running acctrace and a wireshark while doing a Find New Bacnet and then looking in the database for these objects. If you cannot interpret what is found in those traces, send them to PSS for analysis.

Issue What does the error 01/30/2011 01:01:57.00 0x00004418       0x00002100       0x021046e2       0x00080003       0x00000030          DEVICE_ERR_NODATA_I2C      mean in a controller error log? Environment CyberStation Controller Expansion module Cause The error code means that the 9640 can’t communicate with the expansion I/O modules or with the RealTimeClock. Resolution Check communications to expansion modules Verify correct operation of the system time in the controller. Replace controller if needed

Issue CX9200 keeps going online and offline.  Problem is progressively getting worse Environment CyberStation CX9200 Controller Communications Cause Corrosion buildup on the connect between the main board and power supply Resolution Remove and reseat the main board on the power supply Replace board and power supply with ones that have the Gold plated connectors In some cases the power may be slightly low 4.6V or lower so that the board isn't working correctly when the battery is low. Adding an external UPS can help.

Issue Access Events not displayed at door Access Events tab or in event viewer. Environment CyberStation AC1 AC1 Plus ACX57xx Access Server, AccessServer Cause Access Server system variable not set to a workstation ID or to the ID of the controller. Resolution Edit the controllers AccessServer System Variable. Set the value of the AccessServer System Variable to equal the ACCID of the primary access server, the primary access server is the Cyberstation that will receive the access events and will handle remote validation requests if the personnel record is not found in the controller. There may be cases where remote validation needs to be disabled (i.e. RAS sites), when this is the case set AccessServer to the ID of the controller.

Issue A Plain English program is disabling with the error "attribute does not apply to the item". Environment CyberStation Controller Plain English Cause The controller database did not match the CyberStation SQL server database Resolution Reload the affected controllers

Issue Can audible alarms be delivered to a webclient browser? Alarms can be seen in a webclient browser, but no sound can be heard even when the event notification has the action 'beep on alarm' selected. Alarms in Cyberstation from this same alarm configuration beep normally. Environment webClient Windows XP Vista Windows Server 2003 Windows Server 2008 Internet Explorer 6 Internet Explorer 7 Internet Explorer 8 Cause Webclient browsers do not support audible alarms. Resolution Webclient browsers do not support audible alarms. An enhancement request for this feature has been made, but at this time it has been decided not to implement this feature. You can silence an alarm through a webclient browser, but no audible feedback is received.

Issue Can Continuum software be run as a service Environment Continuum Cyberstation (all versions) Webclient (all versions) Cause Is Continuum software running as a service supported Resolution The Continuum Cyberstation  and Webclient Software cannot run as a service.

Issue The option to browse outside of bacnet controllers to select Event Enrollments and Event notifications is grayed out. Infinity Alarm Enrollments and Event Notifications can be created in folders and used with many controllers. Environment Continuum Cyberstation Continuum Bacnet BCX Controller B3 Controller Cause The Bacnet alarm protocol differs substantially from the Infinity system for alarming. The option to browse out beyond the controller has been disabled. Resolution Bacnet Event Notifications and Event Enrollments must be created in the bacnet device, so the option to browse out beyond the controller has been disabled.

Issue Received error on CX reload "Infinity controller error: Copy protection violation has occurred" Environment CX 99xx model controllers Continuum Cyberstation Cause Flashing the controller with the wrong flash file will cause the error "Infinity controller error: Copy protection violation has occurred" Resolution When selecting the firmware to flash to your controller, there is are two versions for each CX99 controller. If you are not using SNMP alarming uprev your firmware to the "SNMP Not Set" version.

Issue Configuring an enrollment reader to automatically enter access card information in personnel objects. Product Line Andover Continuum Environment CyberStation NC1 - CX99xx NC2 - CX968x ACX2 - ACX57xx ACX7xx Cause Automate data entry for personnel object's credential information Resolution You MUST use the Personnel manager in order to configure an enrollment reader.  Edit a Personnel object in order to launch the Personnel Manager Select “Configure” (bottom left) Select the “Settings” tab Check the “Enrollment Reader” check box and then browse to the Door that you intend to use as the enrollment door/reader. Typically a controller is located next to the Workstation that will be used as the enrollment WS, this controller has a dedicated door/reader for the purpose of enrollment. Click OK to save your changes. You are now able to get card information automatically into any personnel object by first presenting the card at the enrollment reader and then in the personnel object selecting the “Read Card Info” button, from the “Card Information” window click the “Insert Data” button to transfer the data into the personnel object.

Issue Values for a MODBus address are not coming in while using the MODbus RTU X-Driver Environment Controller MODBus X-Driver Cause The data type configured in the X-Driver point did not match the data type from the address on the third party device Resolution Review the data type from the third party documentation and configure the X-Driver point with the correct data type

Issue Has Bomgar been tested with Continuum and is it supported Environment Continuum Cyberstation Bomgar Cause Compatibility of Bomgar remote desktop software with Continuum Resolution Bomgar has not been tested with Continuum and therefore is not supported. NOTE: This is not to say that it will not work. It appears to be a remote desktop type of software. The issue with remote desktops, is that most will work for accessing a system. But where things go wrong are installations of software over remote connections. Also there can be video and graphic issues with remote desktop applications.  

Issue MSMQ error message: "Appears to be a problem with configuration of system please check to make sure you have MSMQ correctly installed" Environment Continuum 1.9X Windows XP and 2003 Server Cause Message Queuing Not installed Resolution Open Control Panel Select Add and Remove Programs Select Add / Remove Windows Components Select Message Queuing Restart System and test.

Issue How often does a Bacnet MSTP B3 controller broadcast alarms? How often is the Bacnet MSTP B3 polled for alarms? Environment Bacnet MSTP Andover Continuum B3 MSTP controller Cause Determining the process of MSTP B3 alarming Resolution The Bacnet B3 communicates on a token passing Bacnet MSTP protocol. When a B3 is configured for alarming and an alarm occurs, it will broadcast the alarm when the controller has the token.

Issue Shared Newgraphics file not accessible thru IIS connections. Environment Continuum WebServer 1.92 MS Server 2008 Standard. Cause Security Enhancements caused Pass-Through Authentication Failure with MS 2008 server IIS application. Resolution On the System that the graphic files are located share the folder and give everyone full control permissions. On the IIS server create a new virtual directory. Name it Newgraphicsfiles and path to where the graphics are located In IIS Manager, scroll down to Directory Browsing and enable it. On the Webserver system, Map a drive to the share for newgraphicsfiles. In all the Continuum Graphics add the mapped path to the options tab. A service account will need to be created in Active Directory. The account will need to have log on locally rights. For example, create an account ContinuumService and add the account to the Back up operators group. The IT group will need to be involved at this point. They will determine what the name and what group the account will belong to. Once the account is created  open IIS manager and right click on the newgraphicsfiles directory and select Manage virtual directory / advance settings. In the Physical Path Credentials add the account IT created domain\account Test the account by going to http://servername/newgraphicsfiles