Building Automation Knowledge Base

Issue I/A Series R2 Enterprise Server BACnet Ethernet driver is unable to open the Ethernet device. The following error messages can be seen in the station's Standard Output. ERROR: Cannot start Ethernet Packet Driver tridium.nre.DriverException: Cannot open \Device\E100B1 [ethernet] Environment I/A Series R2 Enterprise Server enabled for BACnet Ethernet communications Cause BACnet over Ethernet communications from the Enterprise Server requires a special device driver for low-level network access. This may not have been configured. Resolution Refer to 'Configuring Host Link-Layer Support' from page 1-20 to 1-24 of the BACnet Supervisor Reference'. This step is only required if you are using BACnet Ethernet. The BACnet Supervisor Reference can be found in \niagara\ \docs\BACnet .  

Issue Get the following error when attempting to import histories into an Excel spreadsheet: "The specified XML source does not refer to a schema. Excel will create a schema based on the XML source data." when attempting to import the file into excel" Environment Niagara G3 Cause The problem turns out to be a quirk in the Excel UI. There are two checkboxes on top of one another (due to there being no margin around the table); the one on top is for the entire page, the one underneath is for the table. Selecting the checkbox you can see only selects the entire page, which is the cause of the XML schema issue. Resolution To workaround this:   Hit [tab] once and it should highlight the page checkbox in green Hit [tab] again to give focus to the table underneath Hit [enter] to check the checkbox for the table that cannot be seen Click [Import] and the data should import properly.  

Issue What is the maximum recommended wiring length on an ADI or remote I/O wiring segment? Environment MNB-1000, MNB-1000-15 Cause What is the maximum recommended wiring length on an ADI or remote I/O wiring segment? Resolution The maximum recommended length of an ADI or remote I/O wiring segment is 4000 ft (1200 m), using the cables listed for “76,800 or Less” baud rate. Information on approved cable types and additional information cane be found in chapter 1 of the “I/A Series MicroNet BACnet Wiring, Networking, and Best Practices Guide” (F-27360-5).  

Issue Stencils not loading after installing WorkPlaceTech 5.8 Environment WorkPlace Tech 5.8 Cause The stencils are not loaded because they are now under a new path: C:/PrgramFiles/Schneider Electric/WorkPlaceTech Dispatcher. Resolution To resolve this issue perform the following step:  Open WorkPlaceTech.  Select  Application menu and click Hardware Wizard command.  Stencils should be loaded after opening the Hardware Wizard. If rebuilding the application did not load the stencils perform the following steps: Open WorkPlaceTech Select File menu click shapes Under shapes click open stencils Browse to the following path C:/ProgramFiles/Schneider Electric/WorkPlaceTech Dispatcher. Select the following stencils using the ctrl key: WPBO.vss WPCO.vss WPIOC.vss WPLMC.vss WPLPC.vss WPMN8NV.vss WPTANNO.vss WPTSC.vss WPSC.vss The stencils should now be loaded anytime you open or close WorkPlaceTech.

Issue ENC is licensed for GCM but gets error "Unlicensed: javax.baja.license.FeatureNotLicensedException: tac_llc:tacgcm" when attempting to access the GCM Network property sheet. Environment I/A Series G3, ENC-520 with TAC-LLC license installed. Cause When displaying the I/A Series G3 Platform details via the Platform Administration screen in the Workbench, the display shows the following for licensing: Licenses   Tridium.license (Tridium 3.5 - never expires)   TAC_LLC.license (TAC_LLC 3.5 - never expires) Certificates   Tridium.certificate (Tridium - never expires) This information shows that the Tridium and TAC_LLC licenses have been installed but only the Tridium certificate. The TAC_LLC license will not be recognized unless the TAC_LLC.certificate is also installed (as shown in the following platform details display. Licenses   TAC_LLC.license (TAC_LLC 3.6 - never expires)  TAC.license (Tridium 3.6 - never expires)Certificates Tridium.certificate (Tridium - never expires)  TAC_LLC.certificate (TAC_LLC - never expires) Resolution There are two ways to resolve this issue depending on network connectivity of the G3 Workbench computer. If public ethernet connectivity is available, the licenses and certificates can be downloaded from the I/A Series G3 (Tridium) license server, using the Workbench "License Manager". Open Workbench and connect to the subject ENC. Open the Platform then select License Manager. In the License Manager, select [Import] then check "Import licenses from license server".  This process will download any available licenses for the selected device, along with any available certificates.  After the download is complete, the licenses and certificates downloaded will automatically be installed.  If public ethernet connectivity is not available or the certificate is not found, download the TAC_LLC certificate from The Exchange Download Center website.  Navigate to the I/A Series G3 (ENS, ENC, etc.) Conference > SE Proprietary Drivers.  Use Workbench to import the downloaded file.

Issue Weather information provided through the weather module in I/A Series G3 is no longer updating. Product Line TAC IA Series Environment I/A Series G3 Enterprise Network Server ENC-410 ENC-520 Cause The National Weather Service hosts the data service used by the Niagara weather module's default provider, the "NWS Weather Provider". At some point during the week of September 26th, the National Weather Service moved the location of their forecasted weather conditions service.  No advanced warning of the change was provided. The error message encountered may include: WARNING [10:04:20 30-Sep-11 EDT][weather] Updating forecast failed for WeatherReport javax.baja.sys.BajaException: 404 Not Found at com.tridium.weather.nws.NwsForecastReader.getFeed(NwsForecastReader.java) at com.tridium.weather.nws.NwsForecastReader.getFeed(NwsForecastReader.java) at com.tridium.weather.nws.NwsForecastReader.getFeed(NwsForecastReader.java) at com.tridium.weather.nws.NwsForecastReader.getForecast(NwsForecastReader.java) at com.tridium.weather.nws.BNwsWeatherProvider.updateReport(BNwsWeatherProvider.java) at javax.baja.weather.BWeatherReport.doUpdateWeatherReport(BWeatherReport.java) at auto.javax_baja_weather_BWeatherReport.invoke(AutoGenerated) at com.tridium.sys.schema.ComponentSlotMap.invoke(ComponentSlotMap.java) at com.tridium.sys.engine.EngineUtil.doInvoke(EngineUtil.java) at javax.baja.sys.BComponent.doInvoke(BComponent.java) at javax.baja.util.Invocation.run(Invocation.java) at javax.baja.util.Worker.process(Worker.java) at javax.baja.util.Worker$Processor.run(Worker.java) at java.lang.Thread.run(Thread.java:823) Resolution The weather service has been updated in patched weather modules to use the new data service location.  A number of other enhancements have also been made to better detect this situation and attempt to automatically resolve the issue by better following the 'HTTP Moved Permanently' error response messages. This may help reduce the impact of future unannounced National Weather Service data service changes. Although some users may wish to work around this problem by making changes to hidden fields on the weather provider, this is not recommended because it leaves stations exposed problems resulting from future data feed changes. forecast server: graphical.weather.gov forecast path: /xml/sample_products/browser_interface/ndfdBrowserClientByDay.php The NWS has also deprecated the current condition feeds previous retrieved from the www.nws.noaa.gov servers. These are now being replaced by feeds made available at www.weather.gov.  The new patched weather module will automatically use the feeds at the new location. As a temporary workaround, the Nws Weather Provider's hidden slot "conditions server" can be modified with the new value "www.weather.gov". It is recommended that weather service users upgrade to the most recent weather module for their release.  The modules can be downloaded from The Exchange Download Center. weather-3.4.67.3 or higher weather-3.5.39.5 or higher weather-3.6.37.4 or higher

Issue ENC is licensed for Microsmart but gets error "Unlicensed: javax.baja.license.FeatureNotLicensedException: tac_llc:tacms" when attempting to access the Microsmart Network property sheet. Environment I/A Series G3, ENC-520 with TAC-LLC license installed. Cause When displaying the I/A Series G3 Platform details via the Platform Administration screen in the Workbench, the display shows the following for licensing: Licenses   Tridium.license (Tridium 3.5 - never expires)   TAC_LLC.license (TAC_LLC 3.5 - never expires) Certificates   Tridium.certificate (Tridium - never expires) This information shows that the Tridium and TAC_LLC licenses have been installed but only the Tridium certificate. The TAC_LLC license will not be recognized unless the TAC_LLC.certificate is also installed (as shown in the following platform details display. Licenses   TAC_LLC.license (TAC_LLC 3.6 - never expires)  TAC.license (Tridium 3.6 - never expires) Certificates   Tridium.certificate (Tridium - never expires)  TAC_LLC.certificate (TAC_LLC - never expires) Resolution There are two ways to resolve this issue depending on network connectivity of the G3 Workbench computer. If public ethernet connectivity is available, the licenses and certificates can be downloaded from the I/A Series G3 (Tridium) license server, using the Workbench "License Manager". Open Workbench and connect to the subject ENC. Open the Platform then select License Manager. In the License Manager, select [Import] then check "Import licenses from license server".  This process will download any available licenses for the selected device, along with any available certificates.  After the download is complete, the licenses and certificates downloaded will automatically be installed.  If public ethernet connectivity is not available or the certificate is not found, download the TAC_LLC certificate from The Exchange Download Center.  Use Workbench to import the downloaded file.

Issue How can the Niagara R2 UNC be setup to monitor DI1 and DI2 contacts status of the Viconics VT7600 Series Lon thermostat? Environment Niagara R2 UNC-410, UNC-520   Cause How can the Niagara R2 UNC be setup to monitor DI1 and DI2 contacts status of the Viconics VT7600 Series Lon thermostat? Resolution The DI status of the Viconics VT7600 Series thermostat can be accessed through its nvoSccStatus SNVT. The DynamicDemux (Demux) object will be used to expose the status of the DI inputs, as well as other thermostat status points, in the UNC. The Demux object allows for the various status points of the nvoSccStatus SNVT to be brought into the UNC individually as bits. The DI1 status is on bit18 and DI2 status is on bit17 of the VT7600 Series nvoSccStatus SNVT. The following steps need to be taken to expose the DI inputs in the UNC. It is assumed that the VT6000 shadow object is been commissioned in the UNC. Open the page containing the VT700 thermostat shadow object in Workspace Editor view. Open the /tridiumx/lonworks/conversion folder; copy and paste the DynamicDemux object to the Workspace. Right-click the VT7600 shadow object and select link, then select the DynamicDemux object. Select nvoSccStatus under the VT7600 column and then select link under DynamicDemux column. Click OK to save. You can now link the bits to objects you selected to monitor their status. DI1 is bit18 and DI2 is bit17 of the Demux object.  

Issue Are the batteries for the UNC-410 and UNC-520 interchangeable? Product Line TAC IA Series Environment I/A Series R2, UNC-410, UNC-510, UNC-520 Cause Replacement batteries are needed and compatibility between devices must be known. Resolution The batteries used in the UNC-410, UNC-510, and UNC-520 are the exact same and are interchangeable. The replacement part numbers UNC-400-BAT and UNC-500-BAT include the same battery.

Issue Provides additional setup information for the R2 ASD (IbsASD) driver. Environment R2 ASD (IbsASD) driver (all revisions) Cause The driver may not communicate correctly with the ASD devices if the driver has not been configured properly. Resolution IbsASD driver basic settings ... General / Engineering retryCount = 3 responseTimeout (sec) = 2 Poll / Config cycleTime (ms) = 333 times number of devices on the ASD bus, i.e., 3 devices per second. Comm / Config commPort = COM4, COM5, COM6 or COM7 depending on which port you are using maxBaudRate = 19200 ( or 9600 if PEM1 controllers exist on the ASD bus) DeviceStatus / Config deviceStatusPingDelay (ms) = 60000

Issue The inputs and outputs from the remote I/O modules either show as NA or do not function properly. Environment MNB-1000 installations with MNB-1000-15 remote I/O modules Cause In this case the dip switches on the remote I/O modules were set to 2 and 3 incorrectly because it was assumed the MNB-1000 was address 1.  The MNB-1000's address relative to the remote I/0 modules is 0 and cannot be changed.  The remote I/O modules must be addressed 1 through 8.  Resolution Adjust the dip switch settings on each remote I/O module to address them from 1 up to 8.

Issue Can additional resources be added to an ENC-SW (Soft JACE) to increase the resources over the 30,000 KRu (30 Million) limit? Environment I/A Series G3, ENC-SW Cause Can additional resources be added to an ENC-SW (Soft JACE) to increase the resources over the 30,000 KRu (30 Million) limit? Resolution The I/A Series G3 Soft JACE can be initially purchased to support 10,000 KRu (10 Million) resources.  Additional resources can be added to the 10,000 KRu (10 Million) version to increase the total to 30,000 KRu (30 Million).  The maximum number of licensed resources per ENC-SW (Soft JACE) is 30,000 KRu (30 Million). ENC-SW-1M  >> Support for 10,000 KRu (10 Million) resources ENC-SW-2MU >> Upgrade ENC-SW-1M to increase total to 30,000 KRu (30 Million) resources

Issue Can I remove the permanent override feature or limit the maximum override duration from the station or an individual point in I/A Series G3? Environment I/A Series G3 Cause Can I remove the permanent override feature or limit the maximum override duration from the station or an individual point in I/A Series G3? Resolution Starting in version 3.4.51, the permanent override can be removed globally from the station by adding a facet to the SysInfo facets property on the root of the station. Add a new BRelTime value to the SysInfo facets and assign it the name "maxOverrideDuration." This enables a station global limit on the duration for any control point. The value of this BRelTime should be the MAX duration allowed. A value of zero means that 'Permanent' is allowed. A non-zero value limits the custom to a maximum time value.  Note that 'Permanent' is the default if no "maxOverrideDuration" facet is found. Starting in version 3.5.25, the feature was enhanced to allow specifying the max duration on an individual control point basis. Follow the same procedure as defined above but add a new BRelTime value to the individual point's facet. Example: Right click on the station's Config container and select View - Property Sheet. Click on the Sys Info >> to open the Config Facets dialog box. Select + to add a facet. Click inside the Key area and enter the new key name maxOverrideDuration. Click on the Type drop down and select RelTime. Click on the Value ... and enter the desired time. Select OK

Issue What is the maximum number of TCP connections on an I/A Series R2 UNC running a Modbus TCP driver? Environment I/A Series R2, UNC-410, UNC-520 Cause What is the maximum number of TCP connections on an I/A Series R2 UNC running a Modbus TCP driver? Resolution The recommended maximum number of connections is 24.  The Modbus document specifies the following. maximumConnections: Default is 1 (one). If multiple Master TCP devices need to simultaneously access the station as a Modbus slave, set this to that number. Note Each Modbus TCP device and/or Modbus TCP gateway shadowed in the station uses a separate station processing thread for device communications. Only finite amount of processing threads are available. To ensure proper performance, these maximum limits of Modbus TCP devices or gateways are recommended in any station, by JACE (UNC) platform. JACE-4 (UNC-410) and JACE-5 (UNC-510 and UNC-520): 24 maximum  

Issue How to erase all data from EEPROM in a Microsmart controller. Environment Any DMS Microsmart controller - firmware revisions 9.x, 10.x, 11.x Cause Preparing a Microsmart controller for a database installation. Resolution The database of a Microsmart controller is held in nonvolatile memory (EEPROM).  The address switch may be used to erase all information held in EEPROM.  To clear the database, set all address switches ON (positions 1-8 closed).  Remove and subsequently restore power to the controller.  After several seconds, the controller database will be cleared. Remove power from the controller and reset the address switch configuration to its proper setting.  Restore power to the controller.

Issue Graphics screens that used piping widgets in releases prior to 3.5.34 look misaligned when upgraded to 3.5.34 or greater. Environment Niagara G3 software Cause All releases prior to 3.5.34 had an alignment issue with the pipe widgets. This was overcome by manually moving the pipe widgets until they lined up.  Release 3.5.34 is the release in which this alignment issue has been corrected.  Therefore the manual adjustments made during creation are no longer needed.    Graphics with piping brought forward by a software upgrade to 3.5.34 or greater will look misaligned due to the manual adjustments that were made when they were created. Resolution Release 3.5.34 and 3.6 have correct pipe widget alignment so upgrading older piping graphics (created prior to 3.5.34) to this level will require manual alignment correction.

Issue How to modify, save, and install Microsmart UDPs in UltiVist Environment UltiVist (any version) Cause n/a Resolution Procedure: Highlight the Microsmart controller. Click on the Functions drop-down menu and select UDP Status. Double-click the UDP number of choice.  Click overtop the UDP descriptor or UDP status portion of the line. Select PROGRAM from the pop-up window. A Watson Works Editor (EPM) appears with a blank screen. Press Enter and begin adding the program code. When complete click the Save button in the toolbar and exit the window.  Alternatively, click on the File drop-down menu and select Save and quit.  NOTE:  Do not do a "Save As" and do not change the name of the file.  The filename at the top will appear as D:\FI\E4000000 or similar.  Do not modify it. Back on the UDP Status screen, double-click the just-programmed UDP.  Select INSTALL from the pop-up window. When the INSTALL completes, double-click it again to ENABLE it.

Issue I/A Series G3 SMS Driver Part Number Environment I/A Series G3 Cause The SMS (Simple Message Service) driver is used for sending text messages to mobile / cellular phones. The SMS driver allows retransmitting alarm information and sending general text messages. The I/A Series G3 SMS driver is not listed in the datasheets for the Enterprise Network Server or Enterprise Network Controllers. Resolution ENC-DRV-SMS License an ENC-520, JACE 6 or JACE 7 to enable SMS alarms to be sent to any mobile phone via a GSM/GPRS modem connected to the RS-232 serial port * The SMS  Driver is no longer available in the Enterprise Network Server and Soft JACE. There is a technical issue and the driver has been removed from use on Windows based platforms.  If the driver is required for use in the ENC or Soft JACE, contact Schneider Electric Product Management via your local Schneider Electric sales office.  ENC-DRV-SMS License an ENC-520, JACE 6 or JACE 7 to enable SMS alarms to be sent to any mobile phone via a GSM/GPRS modem connected to the RS-232 serial port

Issue Customer desires to use newer release of the G3 software on his existing ENCs and  ENS. Environment I/A Series G3 ENC I/A Series G3 ENS I/A Series G3 NXT I/A Series G3 Soft JACE Cause New upgrade has been released and customer desires to use that version. Resolution To request an upgrade for an existing customer's ENC, complete the ENC-520 series or ENC-410 series I/A Series G3 Hardware License Request Form, checking the box for "Field Upgrade" and the box for the "Software Upgrade for ENC" (IA-LIC-G3-UPG1).  Make sure that the current license information shown on the form matches the existing license and include the device serial number in the appropriate field on the form. Submit the license request form along with your purchase order for the part number IA-LIC-G3-UPG1 to IASeries.License@schneider-electric.com. To request an upgrade for an existing customer's ENS, complete the Enterprise Network Server / Workbench I/A Series G3 Software License Request Form, checking the box for "Field Upgrade" and the box for the "Upgrade to latest Software Revision" (IA-LIC-G3-UPG2).  Make sure that the current license information shown on the form matches the existing license and include the device serial number in the appropriate field on the form. Submit the license request form along with your purchase order for the part number IA-LIC-G3-UPG2 to IASeries.License@schneider-electric.com. To request an upgrade for an existing customer's Soft-JACE, complete the Enterprise Network Controller (Soft JACE) Software only License Request Form, checking the box for "Field Upgrade" and the box for the "Software Upgrade for ENC" (IA-LIC-G3-UPG1).  Make sure that the current license information shown on the form matches the existing license and include the Software ENC HostID in the appropriate field on the form. Submit the license request form along with your purchase order for the part number IA-LIC-G3-UPG1 to IASeries.License@schneider-electric.com. To request an upgrade for an existing customer's JACE-NXT, complete the Soft-JACE I/A Series G3 Hardware License Request Form, checking the box for "Field Upgrade" and the box for the "Software Upgrade for JACE" (IA-LIC-G3-UPG1).  Make sure that the current license information shown on the form matches the existing license and include the ENC Serial Number (NXT Serial Number) and ENC HostID in the appropriate fields on the form. Submit the license request form along with your purchase order for the part number IA-LIC-G3-UPG1 to IASeries.License@schneider-electric.com.

Issue A Niagara R2 installation is being upgraded to the current revision.  What's the part number for ordering an upgraded license file? Environment Niagara R2 Cause Installation is being upgraded from 2.301.431 to the current revision Resolution IA-LIC-23G Upgrades the license file to the current revision IA-LIC-CHG Modifies other parameters in the license file like the projectId, orgId, hostId, etc.... Both part numbers apply to an Enterprise Server license and to an UNC license. The list price for both of these part numbers is available on iPortal.