Issue Getting error FiringOrder error when sending data to a controller "Unable to reload object Network\Controller\FiringOrder.           You do not have sufficient access to do the requested operation" Environment Continuum Cause Firing Order is a Group Object, so if Group Objects are not open to the user then they can not be sent to a controller. Resolution Firing Order is a Group Object thus when reloading a controller (send to controller) the user requires security rights for Groups.

Issue How can a deleted Pinpoint graphic be restored that was mistakenly deleted. Environment Pinpoint Graphic Cause A Pinpoint graphic was mistakenly deleted. Resolution In order to restore a deleted graphic and hope to have it restored with all the points from the database attached, in addition to the PIN file and background being in the correct drive and folder, you will need either a text export (.dmp) of the graphic file (which you would import) or you would need to restore the database from before the deletion. The PIN file has all the control objects but no link to the points that were attached on a certain graphic file. The database has the links to the points in the ObjectList of the Panel table. This is how you could have just one VAV.pin file and use it for hundreds of VAV boxes in a building. If you cannot restore a backup of the database and you do not have a text export of the graphic you will need to use the PIN file and background (if applicable) and manually attach the points to the control objects in the graphic.  To do this create a New >> Graphics in the location of your choice in ContinuumExplorer. Then using the menus go to File >> Import Panel File... and navigate to the PIN file and import it. This will bring in all the control objects in the locations they were before the deletion. Then add the background to the graphic by going to File >> Configuration and the Canvas tab. You then have to attach the points to the controls.

Issue On the webClient interface, it is not easy to find a way to create personnel. Environment Continuum webClient Cause No manuals describe how to create personnel via webClient user PC Resolution Log onto webClient Click "Search" on the top of the interface. From the left side of the interface click "All Objects" From the drop down list, select "Personnel" On the top of the new window, click "New Personnel", A personnel editor appears Following the same steps required for creating personnel objects in CyberStation, completing the necessary items. Click "Save " at the bottom of the editor Note: webClient does not support adding or editing photos for personnel objects. Go to CyberStation to do this.

Issue Periodic Report is not printed. Environment TAC Vista 5.1.7 Cause If the box "Automatically set printing area" is checked in the properties for the report, the report is not printed. If it is left unchecked, the report will print. Resolution Uncheck the box "Automatically set printing area" in the properties for the report .

Issue While rebuilding a database by bringing controllers online then initiating a Send to Database we find that the B4920 controllers do not offer a send to database option. Environment B4920 Send to Database Cause Send to database option was never added to the B4920. Resolution The controller will have to be rebuilt manually.

Issue An unknown automation error occurred while upgrading the application [-1:-1] Environment WorkPlace Tech 3.2 service pack 1 Visio 2000 Cause File corrupt File opened with a different version of Visio (than the one used with WorkPlace Tech 3.2sp1 which is Visio 2000) Resolution Use a backup file or rebuild application from scratch. Copy paste anything that can be re-used.

Issue An unknown automation error occurred while upgrading the application [-1:-1] Environment WorkPlace Tech 3.2 service pack 1 Visio 2000 Cause Corrupt file (perhaps opened/saved with a different version than Visio 2000) Resolution Use a backup copy or build a new application file from scratch (copy/paste any programming from existing file -- if possible -- to save time)

Issue Need to generate a list of all alarms in the system. Environment Vista Cause Vista has a search function to find out what alarm objects exist in the system. Resolution To search for all the alarm object in the system: In Workstation, click on Search Go to Type of devices and objects and click on the button right of view Search for "Event"  and then "Message" mark "Alarm" and click ok All objects are now listed and can be copied and pasted to an Excel sheet.

Issue Controller resets sporadically, when it comes back online there is no database found in the controller (all points have been deleted) and it needs to be reloaded. After reloading, the Controller responds very slowly and time SystemVariables such as Date, Minute, Hour, are not updating. Environment Netcontroller II (CX9680) Cause The problem ended up being traced down to some XDriver points that were configured with an annex point that was also configured as an XDriver point. They were fighting each other. Resolution Removed the XDriver point configured as an annex point in another XDriver point and the Controller started to respond normally.

Issue What is the control signal to the actuator for a Xenta 102B? Environment Xenta 102B Cause The 102B is designed to be used with a Belimo actuator. This is why the out signal is not specified anywhere in the documentation.   Resolution The out control signal to the actuator is 0-10V.  

Issue Replacing battery Environment Wall mounted   Cause Old age Resolution RS Order number=         201-9438 Type LS14500 Click here to be linked to the RS page

Issue Receive "This Login does not match Windows login" error when trying to login to a client session of WebClient. Environment WebClient User Permissions Cause User account had not been granted Local Admin rights. Resolution Grant Local Admin rights to the account user.

Issue When "Enforce acknowledge response with signature" is marked in the alarm control object the user should have to write in a cause and action when an alarm is acknowledged. This does not happen. Environment TAC Vista 5.1.8 Cause In the alarm control object, if you mark booth: "Enforce acknowledge response" and "Enforce acknowledge response with signature" It will work but if only "Enforce acknowledge response with signature" is marked it does not work.   Resolution If "Enforce acknowledge response with signature" should be used mark also "Enforce acknowledge response" in the alarm control object.  

Issue Restrict the number of login attempts for a Vista user. Environment Vista Workstation Cause Vista does not have a settings for login attempts. This is normally controlled by Windows and the Windows Domain. Resolution Create a Vista domain user. It is good practice to always log out of Windows when done. The IT department will typically have a set of rules for the domain. One of these will usually set the domain user to 3 login attempts to Windows before the account is locked.

Issue Gesytec drivers have been installed and the Gesytec device appears in Device Manager.  However there is no indication on what to call the device when entering the properties for the Lonworks Communication Port in Vista and the usual 'LON1' produces the message 'non-existent physical object'. Environment Vista Lonworks Cause When the Gesytec drivers are installed, the device adapter is not given a default name.  Vista requires a name to bind the adapter to a logical communication port object.  Resolution In Device Manager find the Gesytec device and select Properties. On the Advanced tab select the 'Lon Adapter' property and give it a Value of 'LON1' from the drop down list (if this is the first LON interface on the PC). Close Device Manager. Restart Vista Server and Workstation. In the properties for the Communication port, enter 'LON1' in the Network Interface field

Issue A repair of the power and communication boards for the LCM-84000 and GCM-84000 is being considered.  Before contacting the repair company, the part numbers are needed to reference the right boards.  What are the part numbers? Environment Network 8000 LCM-84000 GCM-84000 Cause Existing boards in disrepair. Resolution The part numbers are as follows: LCM power card - part# LCMA-103 (referred to as the UIO or Universal Input Output card) communication card - part# LCMA-116   GCM power card - part# GCMA-106 (referred to as the SIO or Serial Input Output card) communication card - part# GCMA-105  

Issue For Accuracy, only the 0-100 Pa range is listed in the documentation. Same thing with the Linearity. Environment SPD310: 004700320 004700340 SPD360: 004700360 Cause The sensors are available in several other ranges than just the listed 0-100Pa. Resolution Accuracy ( linear output 😞          Accuracy 0-100 Pa:                    This means that all other ranges ( 300, 500, 1000, 1200, 2500, 5000 Pa ) has an accuracy of 1,5% FS. Only range 0-100 Pa has a accuracy of 1,5% FS. 0,75 % of higher pressure ranges sensors means more Pa comparing to 1,5% of 100 Pa. 0,75% f.e. of 2500 Pa means a max. deviation of 18,75 Pa.     Same regarding Linearity:  Linearity incl. temp. and hysteresis:                   Linearity incl. temp. and hysteresis 0-100 Pa:       As above, for all ranges 300, 500, 1000 … the linearity is < / = 2% FS, but only for range of 100 Pa linearity is 4% FS.

Issue Replacement Printed Circuit Boards for Forta actuators. Environment TAC Forta: M400 Spare PCB: 100106730 M700 SRSD Spare PCB: 100106790 M700 SRSU Spare PCB: 100106780 M800 Spare PCB: 100106740 M1500 Spare PCB: 100106770 Cause Listing of spare replacement Printed Circuit Boards for TAC Forta series actuators. Resolution TAC Forta: M400 Spare PCB: 100106730 Can be used with the following version numbers (three last digits) as shown, or higher M400………………………..880-0230-030 M400-S2…..………………..880-0231-030 M700 SRSD Spare PCB: 100106790 Can be used with the following version numbers (three last digits) as shown, or higher M700-SRSD..………………880-0440-000 M700-SRSD-S2……………880-0441-000 M700 SRSU Spare PCB: 100106780 Can be used with the following version numbers (three last digits) as shown, or higher M700-SRSU..………………880-0430-000 M700-SRSU-S2……………880-0431-000 M800 Spare PCB: 100106740 Can be used with the following version numbers (three last digits) as shown, or higher M800………………………..880-0310-030 M800-S2…..………………..880-0311-030 M800-STS...………………..880-0312-040 M800-S2-STS…..………….880-0313-040 M1500 Spare PCB: 100106770 Can be used with the following version numbers (three last digits) as shown, or higher M1500………………………880-0450-000 M1500-S2…………………..880-0451-000

Issue Server does not exist or access denied error when using Continuum DB Initialization. All settings appear to have correct values but the DB initialization fails with the error mentioned above. Environment CyberStation SQL Server Cause Multiple instances of SQL server installed in the server machine. Resolution When multiple instances of SQL are installed in the server the instance MUST be specified along with the server name. Example: In the Server Name field of Database Initialization Server window type: SERVER_MACHINE_NAME\SQL2008 not just SERVER_MACHINE_NAME

Issue The time in a Xenta controller is 1 hour ahead of the Xenta server even though they are all in the same timezone and have the same daylight time settings. Environment Vista 5.xx Cause A PVR object name XENTASYSREG is in the Menta application with a value of 2. This inverts Europe daylight setting and causes the controller to adjust its time. With the adjustment of daylight times recently different countries now follow different daylight start and stop times. The updates are implemented by windows for the Vista server but the Xenta controllers still have the old times. Resolution Change the value of the XENTASYSREG to 0 and power cycle the Xenta controllers. Use the Central daylight setting object in Vista to set the Xenta summer time settings to the correct dates.