Building Automation Knowledge Base

Issue When importing shortcuts the following warning/error occur WARNING: The property, Target, xxxxxxxx, which has been ignored. Binding Limitations across multi-server configurations Environment SmartStruxure 1.2 / 1.3 Cause Building Operation does not import bindings in a multi-server scenario. If bindings are included in an exported solution, Building Operation displays a warning that the references were not created during an import. Therefore, you must manually recreate referenced bindings: From the Enterprise Server to a value on an Automation Server From an Automation Server to a value on the Enterprise Server From an Automation Server to a value on another Automation Server As a shortcut is basically a binding between two objects, then this holds true in this instance. Resolution Although bindings can be created (hence shortcuts created) across multi-server environments once you export these objects and then attempt to import these at later time or import across a different server, these bindings will be removed. The import process will provide a message "WARNING: The property, Target, , which has been ignored"; these objects are listed in the warning box.  A "Copy to clipboard" option is available so that these can be copied to Notepad (or similar) and then manually re-entered. Refer to the following help topic (you will need to login to the Online help to view this information). http://help.sbo.schneider-electric.com/topics/show.castle?id=5528&locale=en-US&productversion=1.3&a=1  

Issue Xenta 301XT/N/P is not available Environment Vista Xenta Cause Xenta 301XT/N/P is a Xenta unit made for the US market where some facilities needed some extra range of temperature. The XT stands for Extended Temperature. Resolution This unit is obsolete now and can no longer be ordered.

Issue Notes from the field  on a Niagara R2 Modbus  RTU integration with an Eaton Series 2000 Xpert Power Meter. Environment I/A Series UNC licensed for the modbus asynch feature Eaton Series 2000 Xpert Power Meter Cause The 3rd party document is vague about  Modbus register-map differences between the IP and RTU protocols. Resolution 1. In order to obtain the Modbus RTU RS-485 map, you must look under the Eaton IQ-250/260 meter. The RS-485 map is NOT located anywhere under the Series 2000 meter. 2. There is also a utility in the "help" button when connecting to the embedded setup & monitoring software on the Eaton Power Meter. The Modbus map can be uploaded as an Excel spreadsheet, however, it is important to note that this map is the TCP/IP Modbus register map, not the RS-485 map. This can be accessed via a standard internet browser utilizing an Ethernet cable connection to the meter. The default IP address is 192.168.1.1. 3. The standard 5 digit Modbus register can be calculated form Eaton's Decimal register number by adding 40000 to the register number listed on their map For example, (register # 1000) (40000 + 1000 = 41000) for the Volts Phase A - Neutral value.  

Issue The FlexAnalog object in the I/A Series R2 programLib jar does not pass the NaN (not a number) to the link when the value at the FlexAnalog input is changed from a valid value to NaN. Product Line TAC IA Series Environment I/A Series R2 Cause The object was based off the standard Analog Input object where the object holds the last valid value when NaN is applied to the input. Resolution There is a jar available that has an updated FlexAnalog object that will pass the NaN to the link when the value at the FlexAnalog input is changed from a valid value to NaN (not a number).  Contact Product Support Services to obtain this jar.

Issue AS communicate to ES using Telephone line? Environment SmartStruxure site  Cause Allowing remote access where broadband/ethernet is not available. Plus redundant access when the LAN goes down. Resolution ES and AS communication with the current release requires Ethernet communication. The use of a modem or telephone lines for communication between AS and ES has not been developed. This however is on the roadmap and will be included in a future release. The AS does have USB ports facing down for future connection to external devices such as telephone modems, printers, memory expansion, and expansion modules.  

Issue Is there a limitation in number of lines in the TGML editor when running in source mode? Product Line TAC Vista Environment Vista 5.1.8 TGML editor 5.1.8 Cause When a graphic is opened in the editor and Source mode is chosen it is possible to see the source code for the graphic and the number of lines in the source code. Resolution There is no known limitation on number of lines for a TGML graphic.

Issue EcoStruxure Building Operation Demo Database Package Product Line EcoStruxure Building Operation Environment EcoStruxure Building Operation site Cause EcoStruxure Building Operation Demo Database Package and going between releases. Resolution All current and previous sales packages/demo databases can be found on the Exchange for download. Note: The Demo Database package is a sales and marketing tool for your use "as is." It is not supported through Product Support Services (PSS). If you have product specific technical issues such as installing the software applications (e.g. License Administrator, Enterprise Server) PSS may be able to help. However, PSS does not support the Demo Database contents or features. The Demo Database can be re-installed to return to its original state.

Issue Some sites may want to have continuous recording at 1 fps (frame per second), motion at 10 fps and alarm conditions (live) at 30 fpx Environment Continuum Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause An attempt is made to find a place in Continuum where the frame rate can be edited, but the location of the feature cannot be found. Resolution There is no place in Continuum to adjust the frame rate per second for different features for Digital Sentry or Endura. The only adjustment that can be made in Continuum is that on record video playback, the fast forward button can clicked several times in order to move faster. To go back to normal speed click the play button again. All other frame rate adjustments have to be made in DS admin for Digital Sentry or in Endura.

Issue S-Flex VFD with BACnet card will not come online with bCX Environment S-Flex, bCX, MSTP Cause BACnet communication card that comes with S-Flex VFD is not set up by default to communicate via BACnet  Resolution S-Flex VFD has Altivar 21 BACnet Card VW3A21315. The default communication protocol setting for this card is Modbus RTU/Lonworks. Change setting of the communication protocol parameter F829 to a value of 4 (BACnet). Note: Must power cycle the drive for any settings to take effect. Set F800 (comm speed) to value of 1 - this is the default ,19200 and make sure the MSTP is set the same. Set F891 to a value of 2 (bit rate of 19200 bit/s)  Also set F893, F894, F895, F896 - other BACnet settings. See Altivar 21 BACnet Card manual for more information.

Issue EcoStruxure Building Operation different types of licenses and all features Version 1.9 and older: Difference between Workstation standard and Workstation professional Product Line EcoStruxure Building Operation Environment All versions Cause Due to different features of each license, customer may get confused which license to order. Resolution See the version of the latest EcoStruxure Building Operation Part Number Summary document on the Exchange for all license part numbers.   Versions 2.0 and Newer Note: The licensing part numbers and structure has vastly changed starting in version 2.0 and newer.  See the search query below on the Exchange for more detail regarding the Scalable Pricing Policy that started in version 2.0. EcoStruxure Building Operation Scalable Pricing Information   Versions 1.9 and Older Note: There is no part number for WebStation; it is a default feature of the Automation Server and Enterprise Server (with no need for additional licensing)  

Issue Xenta programmable communication buffer size affected by the application size Environment TAC Xenta 301, TAC Xenta 302, TAC Xenta 281,TAC Xenta 282,TAC Xenta 283,TAC Xenta 401 Cause The communication is handled by the neuron chip and the application is handled by the host processor so there are no effects at all on the communication. Resolution No, there is no effect on the communication buffers

Issue As of November, 2012, Microsoft® Windows 7 is no longer available, preinstalled on new computers. Is there a valid, legal and legitimate workaround for running our software products that will not run on Microsoft® Windows 8? Environment New computer that was purchased pre-loaded with Microsoft® Windows 8 Professional. Cause Microsoft® Windows 7 is no longer available on new computers. Resolution Downgrade the Microsoft® Windows 8 Professional installation to Microsoft® Windows 7. According to the Microsoft® Windows 8 Professional / Ultimate EULA (End User License Agreement) that the computer user must read when starting up a new computer, the following Operating System downgrade rights are available: Downgrade rights for Microsoft® Windows 8 are an end-user right, documented in the Software License Terms that customers accept upon first running Windows software. Microsoft® Windows 8 end user downgrade rights will be available through the sales lifecycle of Windows 8 which is up to two years after the launch date of a new version. More information is available from the Microsoft Windows web site.

Issue When installing TreeTech 3.2, no license request program is installed and there is no option in the Purchase WorkPlace Tech Software license request tool for Tree Tech.  How do I request a license for TreeTech. Environment TreeTech 3.2 software Cause TreeTech 3.2 does not need a license. Resolution TreeTech 3.2 does not require licensing as noted in the TreeTech 3.2 release notes: 3.1. Tree Tech licensing. Issue: Tree Tech 3.0 and 3.1 requires license purchases for Tree Tech and associated legacy drivers. Resolved: WIBS Purchase Utility license activation of Tree Tech and associated legacy drivers is no longer required. Tree Tech will function with Network 8000 and DMS serial and Ethernet drivers upon completion of installation. The "Jobs" option has been removed from the "Files" dropdown.

Issue Does Schneider-Electric sell the GPRS modem option for the Jace-6 or Jace-7? Environment Niagara G3 Cause A specific site has a jace that is beyond a proper LAN connection. Resolution It was decided not to offer the GPRS modem option via Schneider-Electric. It is, of course, available directly from Tridium.

Issue How to determine if a Niagara G3 ENC or Jace is properly licensed for embedded Workbench.  This is an optional purchase (part # ENC-WB) and provides Workbench functionality through a web browser. Environment Niagara G3 Cause Confirming that a purchased option is properly reflected in the license file (without actually trying out the feature). Resolution In the license file, the 'web' line will have the three variables set to 'true' in order to have embedded Workbench: ui="true", ui.wb="true", ui.wb.admin="true" If ui.wb.admin is set to "false", the station will be web-accessible but Workbench is not web-accessible.

Issue CyberStation changed from 1.8x XP machine to 1.94 Windows 7 machine After change OMS controllers do not show online yet BACnet controllers do Environment CyberStation Windows 7 CX99xx bCX9640 Cause Windows firewall blocking communication Resolution Turn OFF windows fire wall.

Issue Continuum crashes with ACCDataServices errors when alarms are dispatched for email delivery. Environment Windows 7 64-bit Outlook 2010 64-bit Cause Problem with Outlook 64-bit installation. Resolution Uninstall Outlook Reinstall Outlook Once Outlook is reinstalled the ACCDataServices crash stops occurring.

Issue What application type is required to allow a PCC10/PCLTA20  LonTalk adapter to be used with WorkPlace Tech? Environment WorkPlace Tech Tool software Echelon LonTalk adapter (PCC10 / PCLTA20)  This information does not apply to the USB U10 Echelon LonTalk adapter Cause Selection of the incorrect LonTalk driver application will result in the inability of the WorkPlace Tech software to access the connected LON network. Resolution Change the NI application of the LonTalk adapter Open the Windows Control Panel Select the LonWorks Plug N' Play. Change the NI Application For a PCC-10 LTA select NSIPCC For a PCLTA-20 LTA select NSIPCLTA Click Apply Click OK to exit the program.

Issue Live Eventview not showing name after upgrade. Environment CyberStation Cause Unsure. Resolution The problem went away when the database was updated with enhanced alarm delivery turned on.  

Issue Customer with 1.81 system needs encryption.   Environment CyberStation, ACX57xx Cause Can ACX57xx network security be turned on in a version compatible with CyberStation v1.81. Resolution CyberStation v1.80 added the encryption feature. This is from the CyberStation v1.80 release notes: -------------- 192-bit IPSec/IKE Encryption Support. Encryption and authentication can be enabled for communication between Continuum workstations and controllers. The CyberStation uses IPSec (Internet Security Protocol) and IKE (Internet Exchange Protocol) for encryption. This feature is for use with Netcontroller II (CX968X) and ACX II (ACX57XX) --------------- When running CyberStation v1.80 or 1.81 the ACX2 must be at a v1.0x. When running CyberStation v1.82 or higher you must be at ACX2 v1.1x.