Issue When saving a Plain English program, the program disables on the following error. Array index too large or too small. Environment Plain English Manual Log Array Error Cause Program is attempting to store a value in a numerics manual array slot when the array does not exist. Resolution Determine how many array slots the program intends to use when storing values in this numeric. On the Logs page of the numeric editor make sure the size matches the number of array values being used by the program.

Issue User must not have access to change group access nor individual access. Environment All versions of I/Net software and OS. Cause If there are multiple Tenants in a building using the same software but the only changes that a user can make are those that they have access too and the others should be left alone. Resolution In order to resolve this, the following steps need to be followed: 1. Go to Edit/Host Computer/Passwords, select the user who the limitations would be set on. 2. Select Modify and on the bottom row there is a Tenant Button, it opens a Host Passwords - Tenants Editor. 3. Select a Tenant and verify that they have either Full or Limited Access. 4. If it is going to be limited, highlight and click on the Limited box, this brings up the Host Passwords - Groups Editor. 5. Select the box for Read Only access for which ever groups that access will be limited for and click on the OK buttons to close out. 6. Logoff then logon again as that user and verify that the limitations set about has been incorporated.

Issue Once a backup to flash is successfully performed, will the restore be successful if the acc net id changes? Environment bCX9640 CX9680 ACX5740 ACX5720 Cause System design Resolution Upon attempting to restore a backup of its DB from flash, the controller checks its acc net id against what is in the backup, if a mismatch is found the restore operation is aborted. The error log will error 0x000014fb in the error code column and 0x1442000c in the Data1 column.

Issue Is it possible to speed up the refresh rate of values in a TGML graphic? Environment Vista 5.1.X Cause A customer requires the values to be updated as often as possible. Resolution There is no setting to change the refresh rate in TGML but there are a number of things that can be done to create an efficient graphic. In Vista 5.1.7 and newer: On the view menu, there is an item called 'Statistics'. When testing the graphic it possible to see how efficient the graphic is. Items such as a script on document load are very costly, for example. There is a new property for binding called 'DynamicUpdates'. This can be used to activate a binding later instead of when the graphic is loaded. This can be useful if not all object are visible when the graphic is loaded. Use scripts only when absolutely necessary.  

Issue Since the V354 is obsolete, a replacement valve is requested. Environment V354 part no 7315425000 Spare stuffing box part no 0804629005 Cause Replacing obsolete valve  Resolution No replacement valve is available. Pipe work is required due to port configuration. A spare stuffing box, part no 0804629005, is available for ordering.

Issue How many imported projects may you have in TAC XBuilder? Environment TAC XBuilder Cause There is a limit set in the software Resolution You can not have more than 10 other projects imported into Xbuilder.

Issue Alarm Message stating "TACSERVER-______: Offline" comes into the Vista server regularly Environment Vista Server Xenta Server Vista Classic network Cause When a site has multiple Xenta Server or Vista Server revisions, this alarm will periodically occur as result. Resolution Upgrade all Xenta controllers to the same revision Ensure that this revision matches the revision of the Vista Server.

Issue IOU module(s) attached to CX9900 or CX9680 keep dying, some with blinking status light others just show online but cannot drive outputs on it. Environment CX9900 CX9680 Lon IOU modules Cause Static electricity discharging on the module via wire of Fan drive controller. Resolution Disconnect offending wire at the source. Re-route wire so it does not cause static discharge on the IOU modules. Make sure the IOU modules are properly attached to earth ground as per the installation instruction.

Issue What was the last version of Windows supported by Wonderware for Intelligent Buildings (WIBS) version 1.1 service pack 3? Environment WIBS 1.1 InVue 1.1 Cause A customer must replace his computer hardware and will make efforts to obtain the operating system supported by WIBS / InVue. Resolution The last operating system supported was Windows 2000 service pack 3.  There have been several instances of it working on Windows 2000 service pack 4 and Windows XP service pack 3. In all three instances, virtual machines were not tested. Windows XP and Windows 7 have not been tested and will not be tested.

Issue Can a Netcontroller II be used to communicate directly to BACnet MS/TP devices? Environment BACnet MS/TP RS-485 XDriver Netcontroller 2, NC2 bCX9640 Cause No X Driver is listed for BACnet MS/TP. Resolution There is no X Driver available for the BACnet MS/TP protocol to allow a NC2 to communicate to 3rd party MS/TP devices. However a bCX1 4040 can directly communicate to BACnet MS/TP on its Comm2 and is BTL listed to confirm compatibility. Also a bCX1 9640 can be converted to a 4040 by flashing it with the 4040 flash file available on the Extranet.

Issue Will a M1500 actuator fit onto a V232 valve? Environment M1500 Forta V232 Venta Cause Application assistance on Forta M1500 and Venta series V232 valve. Resolution The M1500 will fit, but since the V232 is only available in DN25,32, 40 and 50 size, we recommend using the smaller M400 or M800 instead.

Issue Replacement for Satchwell DDT0001 Duct Temperature Sensor.  Environment Satchwell Sensor DDT DDT0001 Cause Obsolescence of Satchwell DDT0001 Duct Temperature Sensor. Resolution Replace Satchwell DDT0001 Duct Temperature Sensor with Schneider Electric STD660 Duct Temperature Sensor. The Schneider Electric STD660 provides the same functionality as the Satchwell DDT0001, differing only in its appearance, dimensions and terminal identification. The Schneider Electric STD660 Terminals are not polarised.    

Issue Customer does not have Microsoft Outlook/Exchange, only Lotus Notes/Domino. Environment Keywords: Email, Page, Lotus Notes Cause Customer wants email and paging of alarms but does not use Microsoft Outlook and Exchange. Resolution Lotus Notes is not a supported application for emailing or paging of alarms. Microsoft Outlook with Exchange is the only supported program for this application.

Issue A specific license module is required for running reports in Excel from TAC Vista Environment Microsoft Excel 2003 / 2007 / XP Report generator : Report Generator...........................000882231 Report Generator – Upgrade..................000883231 Report Generator – 1 year subscription ..........000884230 TAC Vista version 5.1.X  Cause A separate license module for Vista Reports Generator is included in some license packages, but is sometimes required to be ordered separately if Reports are required as a feature. Resolution Part no 000882231 is for the Report Generator license in Vista version 5.1.X.

Issue Detection of a "security threat" or vulnerability by Microsoft Security Essentials when downloading I/A Series G3 Environment I/A Series G3 (all versions up to 3.6.31) Cause Recently, Oracle(R) has issued a critical patch update to address security vulnerabilities that currently exist within all versions of Java SE (Standard Edition).  Due to this patch update, Microsoft Security Essential scans have been updated to identify this as security vulnerability.  The detection by Microsoft Essentials is not a virus but a warning of a potential vulnerability that could be exploited for malicious use if precautions are not taken (e.g. firewalls, strong passwords, etc.). It is likely that McAfee, Norton, and other antivirus programs will also be issuing updates which identify this as vulnerability.  If the Niagara JRE is identified as vulnerability, it could lock down or quarantine the JRE, thus rendering Niagara unable to operate. Note: Oracle(R) is the owner of Java since 2009, although you still often see "Sun Hotspot" in references. Resolution In most cases, it is not critical that a new JRE (Java Runtime Environment) release be installed for I/A Series G3.  Typically, G3 resides behind a firewall and / or strong passwords are being used however, if required and/or directed by Product Support, the following procedure can be used to manually update the JRE on the Windows based Enterprise Server, Engineering Workstation, or I/A Series G3 ENC (Soft JACE) platforms.  JRE version 6 (update 31 or higher) is required. Note in steps below, / is your I/A Series G3 installation folder.     Download and install the desired JRE version 6 (update 31 or higher) from the Oracle web site.  For example,  Java SE Runtime Environment 6 Update 32 can be downloaded from http://www.oracle.com/technetwork/java/javase/downloads/index.html.  Select and download Windows x86 Offline (32-bit) for 32-bit platforms or Windows x64 (64-bit) for 64-bit platforms. The default installation folder is /Program Files/Java/jre(x) where (x) is the version. Stop all running Niagara stations and exit all Workbench instances. From a Niagara Console window, execute: plat uninstalldaemon Rename //jre to //jre_old Copy /Program Files/Java/jre(x) to / and make sure to rename the copied folder to jre. Copy //jre_old/lib/ext/mail.jar to //jre/lib/ext/mail.jar Copy //jre_old/jreVersion.xml to //jre/jreVersion.xml Update the version="n.n.n.n" string in the //jre/jreVersion.xml file to match the new JRE version. From a Niagara Console window, execute: plat installdaemon Restart Workbench and any stations.      

Issue UNC station is frequently rebooting on its own and occasionally reports "Station Watchdog Timeout" in the error log. Environment I/A Series UNC 510 or UNC-520 Cause System Monitor task is causing the UNC to reboot. Typically this is caused by incorrect information in the drivers.properties file of the UNC. Resolution This issue can be corrected by editing the drivers.properties file in the UNC. To edit this file, Log into the UNC using the Admin tool. Select the Installation tab the select [Edit drivers.properties].  The file will be displayed in the text editor. Look for a line that reads sysmon.enable=true If the line is present, edit the line changing so that it reads sysmon.enable=false If the line is NOT present, add the line sysmon.enable=false at the end of the file. Select Save from the File menu to save the changes. Select Close from the File menu to close the editor. After editing the file, the station must be restarted to allow the change to take effect.

Issue Replacement for Satchwell DR2253 Temperature Sensor. Environment Satchwell Sensor DR DR2253 Cause Obsolescence of Satchwell DR2253 Temperature Sensor. Resolution The Satchwell DR2253 Temperature Sensor is replaced with the Schneider Electric STR614 Temperature Sensor. The Schneider Electric STR614 provides the same functionality as the Satchwell DR2253, differing only in its appearance, dimensions and terminal identification. The Schneider Electric STR614 terminals are not polarised.

Issue When using STR101 to STR-107 connected to a TAC Xenta 121-FC, the LED Mode indicator will be default allocated to the Y1 output on the TAC Xenta 121-FC, which is the only analog output on the TAC Xenta 121-FC device. Environment TAC Xenta 120-FC STR-101 STR-102 STR-103 STR-104 STR-105 STR-106 STR-107 Cause When using any of STR-101 to STR-107 connected to a TAC Xenta 121-FC, the LED Mode indicator will be default allocated to the Y1 output on the TAC Xenta 121-FC device, which is the only analog output on the TAC Xenta 121-FC device. Resolution In ZBuilder, it is possible to move the Status LED from the default location at Y1 to K1-4. In this case you also need to have an external power supply with 5 Volt DC for the LED indicator. It is also possible to use 24 Volt AC power supply for the LED indicator, however this will make an incorrect temperature reading of about 0.5 degree C. In this case, add a 5 kΩ resistance (4.7 - 5,1 kΩ) ¼W in one of three possible positions: Between G and KC1 Between K1 and LED 16 Between Mx 15 and M. The resistor must be placed outside the STR device.

Issue In some applications a spring return actuator is requested/required Environment VF208W Cause application requirement Resolution No spring return actuator is currently available for VF208W. However, there is a plan for this in the near future.

Issue Since the M-SM actuator no longer is available, a replacement is requested. Environment M-SM 8700000000 MD20B-24 8751025000 AUX Switches: Old: S1-B 9141000000 S2-BB 9141010000 New: MD-S1 9141060000 MD-S2 9141061000 Cause Replacing obsolete actuator  Resolution The M-SM is replaced by the MD20B-24. If AUX switches are used, S1-B is replaced by MD-S1, and S2-BB is replaced by MD-S2.