Building Automation Knowledge Base

Issue Request for technical documentation and data sheets for Senseair aSENSE m III Environment Senseair aSENSE m III 6553064000 Cause The requested documentation is not available through Schneider Electric. Resolution Since this is a Class3 product, the manufacturer is providing technical documentation. Please see www.senseair.com for details and download.

Issue Can't get the net.x automation KNX OPC server to work with Vista on Win Server 2008 R2 Environment Win Server 2008 R2 TAC Vista 5.1.X Cause A non-compatible version of NetX's OPC server is being used. Resolution Use the netX automation Voyager Server UD (Unified Driver) software. This is supported on 64-bit operating systems.

Issue Error reads....BACnet Device for this Infinity controller is not created, please perform a ‘Find new BACnet devices’. Site does not have any BACnet devices Environment CyberStation CX Infinity controllers Cause Some how Event Notification objects are configured under the infinity controllers in the database Resolution Delete non applicable BACnet only objects that some how got configured under the infinity controllers

Issue Screen resolutions may be distorted on a tablet PC Environment Webclient Tablet PC Windows 7 Cause Screens, graphics displays and drivers on Tablet PCs are very specific hardware for that device and can cause distortion when rendered in Continuum Resolution No QA testing has been done with any Tablet PC so results may vary as to how the screens are displayed on these devices

Issue Adding a named RI (Function Block Diagram) does not appear as a Input in AS or ES Environment StruxureWare Building Operation site with AS or ES using Function Block program Cause Adding a RI (FBD) with the name for example '_PB', it does not appear as a Input in AS or ES Resolution It shouldn't appear as an input on the AS or ES since it is only an input on the Function Block program. You must create the input on the resistive (physical) input on the AS and bind it to the real input on the Function Block. Function Block is a program running on the AS or ES and only will talk to the outputs when bound to the I/O or Input Output object.

Issue What is the difference between the M1500 and the M1500A actuators? Environment Forta M1500 M1500A Cause Why has the "A" been dropped from the specification number? Resolution Originally there were two specifications; M1500A which fitted to the control valve using a "U-Bolt". M1500A-VB which fitted to the valve using a "Screw Mount". The M1500 actuator is fitted to the valve using an "U-Bolt", if a "Screw Mount" is required, then the appropriate linkage kit should be used.

Issue The NV in my Xenta 401 is not updating the value defined in a Xenta 913 Environment Vista 5.xx Cause Network variable is only setup to work between Xenta controller. The network variable will not work between a Xenta 913 and a Xenta programmable controller Resolution The best solution is to insert the LNS or classic network into the Xenta 913 then use a connection object in the Xenta 913 to transfer the value

Issue What are all of the Key and Reserved works used in Plain English and object naming? Environment Names and Alias used in Plain English programming and object creation. Cause Keyword list required. Resolution Reserved Words are split into different types: Statements (used in Plain English) Functions Operators Local Variables System Variables System Constants A full list of all reserved and keywords are in the Plain English Language Reference, see Chapter 7: Keywords also Appendix B: Reserved Words.

Issue ClimateMaster controllers are an OEM version(s) of the I/A MNL LON controllers and can only be added as third party devices in SmartStruxure.   Environment ClimateMaster controllers SmartStruxure Cause ClimateMaster is a channel locked product and will not permit  WorkPlaceTech or WorkPlace Tech Editor to have access to the application via upload or download. Resolution ClimateMaster controllers can only be added as third party devices. For help on adding third party devices consult the StruxureWare Building Operation Web Help. There are three web help topics on adding third party devices: Enterprise Server Automation Server Third-Party Licenses

Issue Trying to pass data between a Niagara G3 station and an R2 station via oBix, but receive an error message, "Write Fault: java.lang.illegalStateException: name is already set." Environment Niagara G3 station with obix driver version 3.4.51 or earlier Niagara R2 station, any version Cause The cause of this issue has been corrected in newer versions of the oBix driver. Resolution This problem has been resolved in newer versions of the oBix driver.  Version 3.4.52 and newer will include the changes that fix the issue. The maintenance build 3.4.67 can be downloaded from The Exchange Download Center, and the obix.jar and obixDriver.jar can be extracted from it and installed in the station.

Issue  The Platform Software Manager shows that the History module is installed in the ENC, but a HistoryPointList object cannot be added to the ENC.   The error message “drop failed: java.baja error” is displayed in the Program Director window. Environment Niagara G3 all version, ENC-410, ENC-520 Cause The HistoryPointList object requires that the ENC’s Module Content Filter be set to  ui+runtime. Resolution Set the ENC’s Module Content Filter Level to ui+runtime. 1. Open the ENC’s Platform and click on Set Module Filter 2. Select ui+runtime and then click on Finish. The HistoryPointList object can now be added to the ENC.

Issue Does the UNC-5x0 controller support the OPC driver? Environment Niagara R2 Cause Integration request from end customer Resolution The OPC driver is not supported on any embedded platform (UNC-410 or UNC-5x0). It will operate on an Enterprise Server .

Issue When attempting to restore a BACnet device backup into a new device, I get an error indicating that the device to be restored cannot be found. Environment MNB family controller WorkPlace Tech Commissioning Tool, release 5.7.2 or newer Controller backup created with WPCT Cause The restore processing program verifies that the configuration of the replacement controller matches the configuration of the controller backed up. Resolution To restore the database into the new controller, the new controller must first be commissioned as a replacement for the original controller.  The name and instance number of the replacement controller must be identical to the one being replaced. In addition, if the controller is an MNB-1000, the device properties must have the same IP, Ethernet and MSTP configuration as the original controller.  As a reminder, although you can backup a group of controllers in one operation, you can only restore one controller at a time.

Issue TAC Vista can not read trend values but all values get written to the SQL Server Test Connection to SQL server from Server Setup is working No queue files Environment TAC Vista SQL Server Cause If TAC Vista runs as a Service it will try to access the SQL data using the account it is started under if you have configured SQL to use Windows user. If the account that the TACOS Service runs under does not have access to the SQL server you will not be able to read any values. The DSS writer service that is used to write the values in to the SQL Database is using the account that is set up in the TAC Vista server setup. Resolution Make sure that the TACOS server runs under an account that have access to the SQL server.

Issue "Fail to start communication" window pops up tunneling application fails. Environment Niagara R2 Niagara G3 Cause The Trend Micro antivirus program can prevent the tunneling service from starting, if no exceptions have been added to allow the tunneling service to run. Resolution Contact the local IT department  and request the addition of exceptions or permissions for the tunneling service to run and tunneling port to connect.

Issue Unable to perform a backup or copy files from an I/A Series G3 station - indicates: Error parsing list of remote modules.      javax.baja.sys.LocalizableRuntimeException: Error parsing list of remote modules Environment I/A Series G3 (all versions) Cause The backup and copy processes include a scan of the remote station's module directory.  The software is encountering a file that is not a module and does not have the .jar extension.  A user may have transferred a non-module into the directory by mistake. Resolution Locate and remove the file causing the issue. Using Workbench, connect to the platform of the ENC, JACE, or remote station and run the File Transfer Client. Navigate to the /niagara/modules directory that will list out the modules (jar files) installed in the station. Review the list to locate the file that is not a module (jar extension). Highlight and delete the file.

Issue An Infinity Program object appears In the Occupancy Point field of the schedule editor. When an attempt is made to browse, select apply the proper occupancy numeric, the same Infinity Program object reference reappears. Environment Continuum 1.74 Schedules Occupancy Point Database Cause This behavior was related to the behavior described in TPA-BOST-08-0005.00.  Resolution Apply the Cyber 1.74 SP2 HotFix For TPA-BOST-08-0005.00.

Issue Is it needed to connect DC voltage to trigger the DI of the 301 and 421A What is the max current/voltage that a DI point can handle. Environment Xenta 301, Xenta 302, Xenta 4xx Cause The inputs on the Xenta 300 and 4xx are active inputs from the terminals X1, U1 etc. Meaning the terminal is at high voltage when open.  For a UI (act as a DI) channel, the voltage across open contact is approximately 20 V DC, and for a XI channel,  the voltage across open contact is approximately 33 V DC. To activate the digital input, engineer needs to connect the signal to M ( = 0 volt) terminal, so current flows FROM the X1 to M. So basically we expect a switch that connects M and X1 (U1). Resolution No you only need a switch that connects M0 to X1 or U1 (or other digital, universal input). Note: It is recommended to have a non-voltage dry point relay switch to protect the digital input on the controller and IO module.

Issue LonWorks on an AS and replacing the template without deleting devices Environment StruxureWare Building Operation site with LonWorks interface Cause Site would like to replace the XIF template without deleting devices Resolution Unfortunately there is no way to replace the template without removing all devices. Even if the site is fully commissioned and devices are installed, the site must be re-commission and bind everything again. The template cannot be replaced without deleting the devices installed.

Issue A Niagara R2 Enterprise Server's hardware was replaced.  The new hardware does not include a parallel (25-pin) RS-232 printer port for the existing dot-matrix printer which is used for printing out alarms.  It was connected with an adapter to a USB port instead.  Alarms will not print out. Does the server support USB-connected printers? Environment Niagara R2 Cause pc hardware replacement Resolution Niagara R2 does not support USB-connected printers. The dot-matrix printer needs a connection via a RS-232 serial port or a standard (25-pin) parallel port.