Issue Is there any Continuum solution for hardware (controller) fail over redundancy? Environment All Continuum controllers. Cause System recovery on controller hardware failure. Resolution Currently Continuum does not provide any method for controller fail over redundancy.

Issue UNC station in WorkPlace Pro is losing connection from the Enterprise Server periodically. During connection loss, it will not be possible to open the UNC station in WorkPlace Pro or the UNC in Admin Tool. The UNC's IP address continues to be reachable when using the ping command from the Enterprise Server computer. The following error is seen in the UNC station's ErrorLogService. java.io.IOException: Closedat tridium.datax.net.DxExchange.sendRequest (bytecode 13 at tridium.datax.net.DxExchange.sendAsync (bytecode 4) at tridium.foundation.prism.SubscriptionModule$DispatcherDaemon.run (bytecode 105) Environment I/A Series R2 UNC-520 Cause There is another device on the network with the same IP address as the UNC. Resolution Check and note all IP addresses within the system and rectify IP address conflict.

Issue License settings for different users on Win2008 Server R2 differs from previous versions OS. The user that installs the license system (either with TAC  Vista or as a standalone) will make the initial license configuration in the .Default user in the registry. Next time a new user (that has never logged on to this server before) logs on to the PC, the default license settings are copied to this users profile. Then the user who has installed the license system logs in to the server, and changes the license settings. Now, when the second user logs in again, the license settings are the same as they were in the beginning. It seems that these settings are not stored in the general system settings, but actually in the domain users profile that are fetched upon login. So, all users that have logged in with wrong or not updated license settings, will have to login again and change their settings. Environment Windows 2008 Server R2 TAC Vista Cause Unable to access licenses when logging in with other account than used when changing license path. Resolution If changes are done to the license path ,every user has to manually change their settings to get the system to work. Or, a batch file or similar has to be run upon login to change settings in question.

Issue When defining configuration on SE7300 part no, your choice is between "0" (override) and "5" (possibility to change between °C and °F in interface). Environment SE7300 Cause its not possible to have both override and °C/°F feature Resolution When defining the part number, you will have to choose. The override feature is usually the preferred choice in industrial applications, while the °C/°F feature is used for Hotels and similar, where users are given the possibility to change unit of desired temperature.

Issue When specifying the configuration of the SE7300 you can choose between "50" and "55" in step 5 of the part number. Product Line EcoStruxure Building Expert, Field Devices Environment SE7300 Cause Different options of configuration when defining the part no for the SE7300 Resolution The difference is that the "50" option is PIR Ready, but PIR cover of unit is not included. Option "55" is with the PIR cover already mounted upon delivery. 

Issue Show the images stored in the database on a webpage using PHP Image location Picture Environment I/Net Cause The images are stored at  (Individuals.Imagepath) in the database Resolution The best method might be to query the database for the path (Individuals.Imagepath) where the picture is stored and present the picture to the web page from there.

Issue A door configured for Entry/Exit reader gets error message "cannot reload remote attribute. Error: null"  & " Cannot set remote infinity object" when reloading the door object to the controller. Environment CX9900, CX9940 and CX9680 AC1, AC1A and AC1Plus Cause Different IOU module (AC1, AC1A and AC1Plus) cannot be used to configure for entry/exit readers for a door. Resolution A door with entry/exit readers should use the same type of IOU module ( AC1 , AC1A or AC1Plus ) for entry reader and exit reader.

Issue Customer has requested and received the Unlock code for WorkPlace Tech 5.7.7 and does not know where to enter it in WorkPlace Tech. Environment WorkPlace Tech Tool version 5.7.x or 5.8 Cause Needs to enter an unlock code for WorkPlace Tech Tool software. Resolution This process is documented in the section "Installing Unlock Codes" of chapter 5 of the WIBS Installation and Configuration Guide, document, F-26641 and is summarized here.  The installation instructions can be downloaded from the Publication Zone on iPortal (https://iportal2.schneider-electric.com/). Run "Purchase Workplace Tech Software" icon on computer desktop (See below if the ICON has been removed). Click "Unlock" Click on license to be unlocked. Enter unlock code in appropriate field on form Click [Generate License] Click [Done] to exit the Unlock window Click [Done] to exit "Purchase..." program. If the  "Purchase Workplace Tech Software" icon has been removed from the desktop, and WPT 5.7.x or 5.8.x was the first version ever loaded on the computer, the program will be found at: C:\Program Files\WorkPlace Tech\Licensing\Core\WPTLPurchase.exe After opening the program continue with step 2, above.

Issue During reload Continuum throws a 1401 error - item cannot be found. Environment All Controllers Cause There is an problem with an object link (such as an alarm link to an alarm enrollment object) that is attached to an object within the controller. Resolution Reload the contents of the controller by class to determine which object class is causing the error. Once the object class has been determined reload each object in that class separately until the problem objects are found. Either delete and rebuild the objects, or clear each object link and reestablish that link.  Reload to verify that error is no longer occurring.

Issue Where to find the TAC Vista Report generator software for download.  Environment TAC Vista 5 Cause Specifically looking for the Report Generator software package. Resolution The Report generator software is included in the general TAC Vista software installation, and is not available separately.  

Issue Looking for actuator with position feedback signal for V321 (V292, V222) DN125-DN150 since M22/M50 does not provide this option. Environment V222 DN125 V222DN150 V292 DN125 V292 DN150 V321 DN125 V321 DN150 M22 M50 Cause Actuator with positioning feedback signal for DN125 - DN150 valves Resolution There are currently no suitable actuators available that gives the Forta features on the M22/M50 actuators. Also, there is no linkage kit that would make the Forta series actuators fit on the DN125 and DN150 size valves, due to its different design.

Issue Clicking an Area control in pinpoint will only put the area into a lockdown state instead of cycling its lockdown state Environment Cyberstation Pinpoint (Graphic) Cause The Area control on a graphic panel will only activate the lockdown. Resolution In order to remove a lockdown activation that was selected by an area control on a graphic, editing of the area object itself will need to be performed in order to remove the lockdown. This is as designed since for a security feature of locking down entire areas, there should be no mistake of double clicking on the graphics area control to accidently disable the lockdown.

Issue Net-Point VAV Plug-In is not compatible with all Windows Operating Systems Environment Net-Point VAV Windows OS Cause Net-Point Plug-In is not registering or working in a Windows environment. The Net-Point VAV is a discontinued product of the former CSI company which was purchased by TAC. Resolution There has not been sufficient upgrades to the Plug-In software to allow compatibility above Windows XP. It will not function on Windows Vista, Windows Server 2008, or Windows 7 environments. There are no plans to upgrade this Plug-In therefore there is not a workaround.

Issue The window used to change override time for an S-Link sensor is grayed out. How is the override time changed? Environment WorkPlace Tech 5.7.2, MN-S3, MN-S4, MN-S5 Cause Trying to change override time with Workplace Tech 5.7.2. Resolution The ability to change the S-Link sensor override time was corrected in WorkPlace Tech 5.7.5 Upgrade to WorkPlace Tech 5.7.5 or higher  

Issue I am running R2 529 and cannot find the right object to be able to write an analog value in the UNC to an AVSPP object in the MNB controller. Environment I/A Series R2 (niagara) UNC Cause I/A Series R2 (niagara) UNC Resolution If the analog value being shared is one that will be changing regularly it should be written to an AVSPP object in the MNB controller.  The AVSPP object requires a priority be provided with the analog value.  To accomplish this use the Fs2Fp object provided in the 532d version of the programlib jar.   Link the output of the analog value to the input of the Fs2Fp object.  Define the priority level you want to send it at in the Fs2Fp object.  Link the output of the Fs2Fp object to the priority input of the AVSPP and the value will be written to the controller.

Issue How big of a number can a Vista analog object hold? Environment Vista all versions Cause In Vista, an analog value is of the type "float" and: Single precision, called "float" in the C language family, and "real" or "real*4" in Fortran. This is a binary format that occupies 32 bits (4 bytes) and its significand has a precision of 24 bits (about 7 decimal digits). Resolution A number with more than 6 digits in Vista will be shown as 1.23456*10e+006. If the value has more than 7 decimal digits, the digits over the 7th decimal will have poor precision.  

Issue There is a confusion regarding the output signal options since the data sheet states 0-10V, 0-5V and 2-10V in different places  Environment SCD100 SCD100-D Cause Incorrect output signal range Resolution The output signals available are 0-10V and 0-5V.

Issue Can the EasyLobby software be integrated to I/NET Seven only, or can it be integrated to the I/NET Host Tool? Do you have a detailed configuration guide to integrate to I/NET systems? Is there any Visitor Management Software (VMS) that works with I/NET? Product Line TAC INET Environment I/NET Seven I/NET Host Tool EasyLobby Visitor Management Software (VMS) Easy Lobby Cause I/NET site and client is requesting a Visitor Management Software Resolution Concerning EasyLobby, they have a full integration to I/NET; however, it was not a joint effort. They did it on their own without I/NET R&D involvement. I/NET development/PSS has never tested it, and will not support the integration in any way. Please contact  EasyLobby support if there are any integration issues. The product is only supported on Continuum because Continuum in Boston & EasyLobby did that integration together. EasyLobby obtained a copy of v2.40 of I/NET and did their own interface without Product Support Services.  For third party individual management software programs which work with I/NET, search the Knowledge Base for "ID Works."

Issue When trying to install the I/A Series Software (release 514 or later) on a new computer, an error is displayed that indicates Java is required.  Where do I get it and what version is required? Environment I/A Series R2 Software release 5.14 or later. Cause Microsoft can no longer distribute the Java JRE (Java Runtime Environment) with its operating systems.  The I/A Series R2 software, release 514 and later, requires the industry standard Java JRE to be installed on the computer before installing the I/A Series software. Resolution Download and install the latest available release of Java version 6 or 7, based on your version of Windows. The software can be downloaded from the web site http://www.java.com.  The site normally detects your operating system and provides the proper version when you click the [Free Java Download] button on that site. Java version 6 update 10 is the minimum recommended release for the I/A Series R2 software.

Issue What is the difference between Continuum  HVAC Programmers Edition, Security Programmers Edition and Integrated Programmers Edition?  Environment Continuum CyberStation  Cause Do not know the difference between Continuum  HVAC Programmers Edition, Security Programmers Edition and Integrated Programmers Edition?  Resolution HVAC Programmers Edition is for configuring, programming and administering HVAC systems. Security Programmers Edition is for configuring, programming and administering Security systems. Integrated Programmers Edition is for configuring, programming and administering HVAC and Security systems.