Building Automation Knowledge Base

Issue "Software file not found: 7797**.bin" when downloading bin on a 7797 ICI Product Line TAC INET Environment I/NET site with 7797 Cause Error Message in software file not found: 7797**.bin when downloading bin on the 7797 ICI Resolution The reason the Software Restore command is looking for a 7797**.bin file during the download is due to one of two reasons. The ICI has not been configured in the Edit->Controller->Configuration screen to specify the ICI type. Example: 12 for BacNet, 15 for Modbus. Copy corresponding bin file under /Support/Bin/ in the installation CD of I/NET to the Data directory. The download should be OK now.

Issue There is only 1 input available, but the end-user wants more than 1 sensor to be connected, where the reading will be averaged. Product Line EcoStruxure Building Operation, EcoStruxure Building Expert Environment Building Operation Workstation Building Operation Automation Server SSL SE8000 Cause The wrong sensor type or incorrect wiring might have been used. Resolution 4 resistive sensors of the same type are required. Depending on scenario, 2 sensors may have to be fitted adjacent to each other, or fit 2 sensors into 1 sensor housing to achieve the correct number of zones to be monitored. For wiring follow the drawing below:

Warning Potential for Damage/Loss: The steps detailed in the resolution of this article may result in a loss or damage of data/hardware if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact your local support for assistance. The self manufacture of this product precludes any warranty or liability to Schneider Electric.    Issue HHC-USB-IF replacement cable for I/NET Hardware is no longer available, can we make or get details of how to manufacture this cable.   Product Line TAC INET Environment I/NET Hardware Hand-Held Console  Cause The product is no longer available.   Resolution Details of how to manufacture this cable including components are shown in the HHC-USB-IF-331180rA.pdf.

Issue The specifications and setup details of the EH series humidity sensors. Product Line Andover Continuum, EcoStruxure Building Operation, Field Devices, TAC IA Series, TAC INET, TAC Vista Environment Humidity Sensor Cause The EH Series Room, Duct and Outside humidity sensors are a universal Relative Humidity transmitter that can be powered with either a +15 to 36 Vdc or 24 Vac supply voltage. The EH series sensors are designed with a field selectable 4-20 mA, 0-5 Vdc, or 0-10 Vdc output signal that is equivalent to 0 to 100% RH. The EH Series is used in building automation system, humidity chambers, and OEM applications and is compatible with Vista, Continuum, I/Net, I/A, and SmartStruxure systems. Resolution EH Series Humidity Sensors Click the below links to look at the documentation for these sensors including the dip switch settings. EH Series Humidity Sensor Data Sheet EH Series Humidity Sensor Installation and Operation Instructions Old EH Series Humidity Model For information on the older style of dip switches (models with two separate sets of dip switches), see the document below. Old EH Series Humidity Sensor Installation and Operation Instructions

Issue User Definable Buttons and Tools Product Line TAC INET Environment I/NET Seven site Cause How to make user-defined buttons that will allow the user to set up shortcuts for reports and events Resolution Configuring User Buttons I/NET now has the ability to add a User-defined button that will allow the user to set up shortcuts to reports and events. I/NET displays this editor when you select Tools Define Buttons from the main menu. Use this editor to create up to 16 user-defined buttons. Configure user buttons as follows: Highlight one of the 16 user button entries from the list and select Modify. The system displays the User Tool Configuration editor. If the desired tool has already been configured, highlight it in the list and select OK. The User Tool Configuration editor closes and the selected tool is added to the user button. Skip the following step and proceed with step 4. If the desired tool has not already been configured, configure the user tool now (refer to User Tool Configuration). Then highlight the user tool and select OK. The User Tool Configuration editor closes and the selected tool is added to the user button. Select OK to accept these settings. The button is now available when you select Tools from the main menu. Configuring User Tools I/NET displays this editor when you select Tools Define Buttons from the main menu, or when you highlight a button entry in the User Button Configuration editor and select Modify. Use this editor to define tools that you can assign to any of 16 user-defined buttons, or that you can activate from live graphic pages. Two kinds of tools are available: Event – Use this tool to execute an event sequence defined in a controller. Shortcut – Use this tool to launch another application, open a file, visit a website, etc. Options The following options are available in the User Tool Configuration editor: Add – Use this option to create a new tool. The system displays the User Tool Type dialog. Delete – Delete a tool by choosing a tool from the list and selecting Delete. The system prompts you to confirm the delete request. Select Yes to delete the selected tool or select No to cancel the Delete request. Modify – Use this option to modify an existing tool. Highlight a tool in the list and select Modify. The system displays the User Tool Type dialog. Copy – Use this option to create a new tool by copying the selected tool. The system displays the User Tool Type dialog.

Issue How to find a card number in a transaction when Large Card numbers are used? It seems that no card number is shown in the transaction window and Deny Entry Tenant event message is seen in the transaction window Product Line TAC INET Environment I/NET Seven  Access Control  Cause The column containing the card number doesn't show in the transaction window by default, this must be added which will show the raw card number.  This is true ONLY when the card is NOT programmed into the database, the event message will say Deny Entry Tenant. Resolution With the Transaction window open, right-click and select "Window Options". Double click the Message column from right to left to make it visible in the transaction window. - Location is not important  With this column now displayed the raw 'large' card is shown in the transaction window.

Issue What does that controller/device look like Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Site with TAC or Schneider Electric Controller(s) Cause Questions concerning what a controller looks like, or if there are no labels on the controller which help identify. Are photographs or drawings available? (This is an article in progress. Have one that is not listed? Please help by taking a good picture(s) and including or send to Product Support) Resolution I/NET: 7728 7728 Left side 7728 Right side  7790 7790 side 7790 older model  7790 older model side  7798C Top 7716 7920 7920 side  MR-AHU MR-AHU left side MR-AHU right side P8UI8DO Expansion board  SCU1284 SCU1284 side Continuum: ACX5720 ACX5720 Open CX9702  b4920 b4920 Open BCX1 BCX1 open i2-600 Series i2.600 Series Open  i2_850 i2_850_Open i2_887_L_115  i2_920 i2_920_open CX9400 with three 32s and two 16s in 8 card rack CX9400 CPU front CAD Drawings for the Continuum controllers are also available on The Exchange Download Center: Link Here.

Issue Receive the following error message within I/NET:  Default system page: File does not exist! Environment I/NET Seven all revisions Cause Under the Host Configuration Editor there is a setting for the Default system page.  The path and filename in this section must be correct. One or more points on a graphics page have the check box for Automatic page and / or Home Page options checked in their property settings when added to a graphics page.  (See boxed section below):   I/NET generates the above error when the alarm is triggered and this setting has been checked.  The other instance that generates the error is when selecting the Home Page option from within AMT, either by right-clicking on the point in alarm or using the Home Page icon .  The error is generated because the original graphics page has now been moved, renamed or deleted from its original state when these points were added to the graphics page.  This causes I/NET not to find the graphics page and hence display the error. Resolution  To remove this error check the following two possible causes: A.  Host Computer Configuration - Default page setting incorrect: Ensure that the Host Configuration is pointing to the correct path / filename for the default graphics page.  This is achieved as follows: Log in to I/NET Go to Edit > Host Computer > Configuration Within the Host Computer Configuration editor check within the Monitor section that the Default system page (as shown below) is valid.  If not use the browse button [...] to locate the default page you wish to use. Select the correct page, click Open then click OK to close the editor. Log out and back in to check that the correct page opens. B.   Home Page / Automatic Page display references are invalid: The resolution for this can be done in two ways:  1. Modification of Home Page references Note this method can not be used if the page has been deleted.  If you know or have some knowledge of which pages have been changed, then you can modify the path by editing a file as follows:  Locate the I/NET Seven Data folder, by default this is located in "C:\INET Seven Data\Data"  This folder should contain a file called: HOMEDIR Using a text editor open this file and carefully locate the relocated path and modify these entries (Note their may be multiple entries of the same graphics page). Save the file and confirm the Home Page or Automatic Page display option now works. If this does not work then the only solution is to recreate all the home page references as described in the below procedure.  2. Recreating all references to Home Page points: If the page names are not known or the graphic page has been deleted then the above process may assist to locate other graphic pages which have Home Page references, making this process somewhat shorter.  This method will correct the error by re-creating all links to the Home Page / Automatic Page display used within your I/NET system. The steps for this are as follows: Locate the I/NET Seven Data data folder, by default this is located in "C:\INET Seven Data\Data" This folder should contain two files called: HOMEDIR HOMEPAGE Delete these two files Now edit each page via the Graphics Editor and save each page.  The saving process will recreate the references to these pages back into the above file names. Note: If the graphics pages with references are known then you only need to visit those graphics pages; if not then all graphic pages will need to be edited / saved to ensure all references are re-created. Test its operation to confirm this process has functioned as expected. If the problem still persists then please email Product Support with the Graphics, SAV files along with the HOMEDIR & HOMEPAGE files mentioned above.

Issue Is there a way to use points in I/NET Seven to calculate the "Heat Index"? Product Line TAC INET Environment I/NET Cause Desire to use Heat Index information Resolution You can determine the "Heat Index" within I/NET Seven. The only External points required are the following: Outside Air Temperature sensor Outside Air Relative Humidity sensor Please see the attached Word doc that shows the Calculations involved: 

Issue Need to capture steps taken to reproduce a problem or a solution Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, OTHER, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Windows 7 Windows 10 Windows Server 2008, 2012, 2016 Cause A series of screen captures will help to demonstrate the steps needed to reproduce a problem or a solution. You can use this tool to capture the steps you take as a problem occurs and send the output to someone so they can see a screenshot of each step. Resolution In Windows click on the Start menu button  Type "PSR" Windows 7Windows 7 Windows 10, 2012, 2016Windows 10, 2012, 2016 Open the Problem Steps Recorder Windows 7Windows 7 Windows 10. 2012, 2016Windows 10. 2012, 2016 Click Start Perform the desired tasks Click Stop Choose a location to save the file output The .zip file will contain a .mht file which can be opened in a web browser The screenshots will appear in order  This will be followed by a detailed output of keystrokes and mouse movements. For additional information please refer to Microsoft webpage on this topic: Record steps to reproduce a problem 

Issue What is the purpose of the battery/coin clip on some of the I/NET Hardware Product Line TAC INET Environment TAC INET Hardware  7718, 7716, 7798C  Cause The initial development path plan was to include an additional feature to allow communication with Dallas Semiconductor ID tag/coin, similar to that used with the I/NET Access Control I/DISC.  This development was never implemented Resolution This battery/coin tag serves no active purpose or functionality

Issue Number of individuals that a controller can have based on the firmware revision. Adding individuals to a system that has more than 24,000 users and is not working. Product Line TAC INET Environment I/NET Seven DPU 7910 DPU 7920 with or without 48K MIP Card SCU1284 Cause Although TAC I/NET supports up to 32,000 individuals per tenant, the model type and revision date of a tenant’s door controllers will ultimately determine how many individuals will be supported Resolution I/NET Supports up to 32,000 individuals per tenant based on the model type and revision date of the tenant's door controllers determines how many individuals it will support. The following table shows the capacity of the various door controllers. Firmware Revision Door Controller Maximum Number of Individuals Maximum number per Tenant 2.1X and earlier DPU 7910, DPU 7920 Up to 24,000 per door 24,000 2.2X to 3.23 DPU 7910, DPU 7920 w/o 48K MIP Up to 48,000 per controller. 24,000 DPU 7920 with 48K MIP, SCU 1284 Up to 48,000 per door 1 3.24 and later DPU 7920 with 48K MIP, SCU 1284 Up to 64,000 per door 1 32,000 1 Typically, the total number of individuals for a selected door cannot exceed 32,000. However, if one of the two doors controlled by a DPU is not being used (that is, no individuals are assigned to the door), you can assign up to 64,000 individuals to the door that is being used. This also requires the use of more than one tenant since no single tenant can have more than 32,000 individuals.

Issue What NEMA or IP rating is a specific product? Environment All devices Cause Is a product protected against water and access by foreign objects? Resolution The Degrees Of Protection document details both the IP rating and NEMA Enclosure charts. The IP rating is made up of 2 digits, the first is the level of protection to foreign objects, the second is the level of protection to water. If a product does not specify any rating for water ingress in it's datasheet then the the second digit will be 0. The first digit relates to the size of a foreign object that can be inserted into the product. Typically many Buildings products will not allow the insertion of a finger (12.5mm approx' 1/2") and offer no water protection, so they would be rated as IP20, however it would be IP10 should they have holes of up to 50mm (approx' 2").

Issue What track is used for ABA data? Environment ABA Magnetic stripe cards and readers. Cause Card format information required. Resolution ABA data is usually stored on Track 2 and requires a track 2 reader to decode the data. ABA Magnetic Stripe Format.

Issue iClass Reader consolidation Environment Electronic Access Control Continuum & I/Net readers Cause HID has discontinued some of the iClass readers. Resolution The following 2 links cover the parts obsoleted and their replacements: PA-000336: Schneider Electric Part Numbers PA-00172: HID Part Numbers

Issue Programming an 8-Bit HID or Indala Prox/Pin Pad reader Environment I/Net Site with Access Control Cause There is a requirement to supply an 8-Bit Prox/Pin Pad reader at a site. How do I program this reader? Resolution Attached is a PDF File that guides you through the setup if this type of reader in an I/Net Seven system. Click here to download.

Issue Site Access Control lockdown for the entire complex. But, also allow certain cards to override certain doors during an emergency situation. Environment I/NET site with access control Cause There is a requirement to lockdown an entire complex with a single toggle switch, but allow First Responders access to certain locked doors in the building. Resolution  There are two different Demo programs for this process One Link program (Download One Link Zip file): MCI -- 7798 DPU – SCU1284 (2 addresses) A maintained switch SPDT   Two or more Links program (Download Two Link  Zip file) MCI – 7798 Link1 MCI – 7793 Link2 – Channel “B” SCU1284 (2address) Link1 SCU1284 (2address) Link2 – On second channel A maintained switch SPDT Each of the above zip files have the following inside: Note: This would be restored to your test bench, and then configuration implemented into a production site.

Issue How to set up ID Works 6.5 in Windows 7 64-bit. Product Line TAC INET Environment ID Works version 6.5 I/Net Seven rev 2.4X SQL2008 R2 (Full) SQL2008 R2 Express Cause Normally this is needed for an upgrade or a new install of ID Works and I/Net Seven on a new Windows 7 64-bit PC. Resolution See ID Works Win7 64-bit Setup.pdf for step by step instructions for setup.

Issue Vulnerability affecting certain versions of OpenSSL. Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment OpenSSL Cause Software vulnerability Resolution Information and Customer Statement located at the following link on the community: Schneider Electric Security Statement Regarding the Heartbleed Vulnerability. A corporate statement on this can also be found here: Schneider_Electric_Heartbleed_Customer_Statement_APR_15_2014.pdf.

Issue When opening I/NET on a secondary monitor, and open the point control window of I/NET summary for a digital output, the drop list for the point doesn't work. Nothing is shown in the drop list. Product Line EcoStruxure Building Operation,TAC INET Environment I/NET SmartStruxure Cause There is a 3rd party system dll file out of date for I/NET. Resolution There is a 3rd party system dll file under the folder C:\Program Files\INET Seven\Program Files (Program Files (x86)) if for a 64 bit Operation System called SftBx32.dll. Click here to download the new dll file and extract it. Close I/NET IO Server and SmartStruxure Enterprise Server Copy this new dll file and replace the old one under that path. Start I/NET and SmartStruxure again, and it should work now.