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View in: "Building Automation Knowledge Base" | Community

1444 Posts | First Used: 2018-09-06

Building Automation Knowledge Base

Issue How long does PSS support a product after it is released? Product Line Andover Continuum, EcoStruxure Building Operation, TAC IA Series, TAC INET, TAC Vista Environment All Schneider Electric Buildings Business software platforms Cause After a few years, the majority of issues with a release product are documented in the Knowledge Base. At this point, if the customer is having issues requiring Product Support, we ask that they upgrade to the current version. Resolution Please read the following Product Announcements: PA_00271 Software Support Policy - General Overview.pdf PA_00272 Software Support Policy - Supplementary info for_Andover_Continuum.pdf PA_00274 Software Support Policy - Supplementary info for TAC Vista.pdf PA_00279 Software Support Policy - Supplementary info for TAC INET.pdf PA_00280 Software Support Policy - Supplementary info for TAC IA Series.pdf

Issue Can I send live data over SNMP? How many trap pages can I define? Environment Xenta Servers Xenta 511, 527, 555, 701, 711, 721, 731 Cause All Xenta Servers (except Xenta 913 and Xenta 527-NPR) have a built in SNMP agent. However, the SNMP protocol in them cannot handle sending live data over SNMP. It can only send alarms along with specific fields of those alarms. Resolution The Xenta Server supports SNMP version 1 and SNMP Traps. It can only be used to send SNMP and not to receive. The first step to setting up SNMP is to create alarms in XBuilder and link the points to the alarms that are to be monitored. Then, the filters used by the SNMP traps should be defined. This is done using SNMP trap pages. SNMP Trap Page The SNMP trap page is where you define a set of rules in Xbuilder of when to send a trap to the SNMP manager. This includes severity of the alarm or a wildcard string based on the address of the point. In XBuilder you can create up to 10 SNMP trap pages, which will give you possibilities to define 10 different alarm filters. An SNMP trap page is created by right-clicking a folder in the System pane of XBuilder and then selecting New > Page > SNMP Trap Page. (It is recommended that a separate folder be created for SNMP trap pages and that this folder be restricted to only system administrators.) Once the SNMP trap page has been created it is then configured by right-clicking on the SNMP trap page object and selecting SetupSNMP Trap Filter. SNMP Field Configuration The SNMP field configuration is where you define what 8 pieces of data will be sent to the SNMP manager (due to the UDP limit of 8 fields). That data consists of things like date/time, type, address, priority, description, etc. The SNMP field configuration is accessed by clicking on the Tools menu and selecting SNMP Field Configuration. For more information on SNMP in Xenta Servers please see the TAC Xenta Server - TAC Networks Technical Manual, section 16. Note: SNMP is only supported by Xenta Server devices and is not supported by TAC Vista.

Issue Are there any documented guidelines for using large number in Access Control? Product Line TAC INET Environment I/NET Site Cause Are there any documented guidelines for using large number in Access Control? Resolution Begin by referencing TCON 300. All SLIs and DPUs must use I/NET Seven revision 1.x (or later) compatible binary software. All DPUs must have DIP switch 7 set to ON. Within a single tenant, you can assign a large key/card number directly to an individual, or translate the number using the Key/Card Translation table, but not both (i.e., you cannot have duplicate key/card numbers or individual numbers within a single tenant). Use compatible EPROMs in the DPUs Note: If you directly assign a key/card to an individual, and later translate the same key/card for another individual, only the translated key/card will be operational within I/NET. Other useful articles: SCU dip switch 6 for dual station addressing How to convert existing Idisc to large numbers (Hex) DPU memory allotment in a 7910A and a Non-mipped 7920

Issue Why is it recommended that the Firefighters Smoke Control Station Interface (FSCSI) database consists entirely of internal points and point extensions? Environment Firefighters Smoke Control Station Interface (FSCSI) Cause This allows the same database to be used regardless of whether the FSCSI is an ICI PCU or even an MRI. Resolution This allows the same database to be used regardless of whether the FSCSI is an ICI PCU or even an MRI. For more information see TCON 231, Smoke Control Systems Manual, Database Logic.

Issue Although site operation appears normal, there are problems with file equalization when the desktop PC is direct connected to the NPR. Active Configuration Profile, Link type is NetPlus Router. Environment I/NET Seven NetPlus Router Integrated Dial Integrated NPR dial Cause File equalization is not available on the workstation if your link type is NetPlus Router, Integrated Dial, or Integrated NPR dial. Resolution File equalization is not available on the workstation if your link type is NetPlus Router, Integrated Dial, or Integrated NPR dial. Refer to TCON 298, 3-13 for more information.

Issue What are the dip switch settings for each Fiber Optic Interface (FOI) in I/NET 2000 Controller LAN and subLAN? Can FOI communications be alarmed? How do you test them? Does the FOI need to be addressed in I/NET? Environment I/NET 2000 Fiber Optic Interface Cause Configure the network to work on FOI. Resolution Controller LAN Settings: SubLAN Settings: 1 = Off 2 = Off 3 = On 4 = Off 5 = Off (If no CRR) 6 = Off 7 = Off 8 = On 9 = Off 10 = On 11 = On 12 = On 1 = Off 2 = Off 3 = On 4 = Off 5 = Off (If no CRR) 6 = Off 7 = Off 8 = On 9 = On (9600 subLAN speed) 10 = On 11 = On 12 = On Notes: When testing the fiber optic section of the network, tests can be done in "Single-Mode" or "Multi-Mode." All testing must be performed in "Multi-Mode." Fault alarms can be sent from the FOI to a remote location using fiber line faults. You need to have Counter Rotating Rings (CRR) to get this feature. FOIs are not addressable. The FOI is transparent or invisible when viewed through a workstation or viewcon screen of the 7728 or 7798. Refer to TCON087, Fiber Optic Interface for more details.

Issue Intrusion Alarm System for TAC I/NET Building Automation Systems Environment I/NET Site using Intrusion Alarm System for TAC I/NET Building Automation Systems Cause Certification Requests Certification Requests including Grade 3 Resolution The I/NET Access Control security products are certified and Listed under Underwriters Laboratories standard UL294. We do not have certification with NSI or SSAIB. Reference to NSI and SSAIB suggest a probable European security application. If that is the case, the application may be a candidate for our recently released TAC I/NET security products listed below - ICPB - Intrusion Control Panel Base ICPE - Intrusion Control Panel Expander ICPD - Intrusion Control Panel Distributed OP5 - Operator Terminal The above system panels were certified to the European Security System Standard EN50131 and the Swedish standard SSF1014 by - SP Sveriges Tekniska Forskningsinstitut SP Technical Research Institute of Sweden Box 857, SE-501 15 Borås, Sweden Tel: +46 (0)10 516 50 00 Telefax: +46 (0)33 12 50 38 Internet: www.sp.se The Security system panels and their functional performance were tested and certified to the following standards - EN50131-3:2009 Alarm systems - Intrusion and hold-up systems - Part 3: Control and indicating equipment EN50131-6:2008 Alarm systems - Intrusion and hold-up systems - Part 6: Power supplies The above two standards are used to test/evaluate intrusion systems for compliance with EN50131-1 SSF1014:2005 System components – Intruder Alarm Systems Requirements and test methods EN60950-1:2001+A11:2004 Information technology equipment - Safety EN61000-6-3:20007 Electromagnetic compatibility (EMC) - Generic Standards - Emission standard EN50130-4:1996/A1:1998/A2:2003 - Electromagnetic Compatibility - Product family standard: Immunity requirements for components of fire, intruder and social alarm systems. The TAC I/NET EN50131 compliant system is documented in TCON314 Installation Manual and TCON315 operators Manual. The security system detailed above was certified and registered with the organization - SBSC SBSC is Sweden’s leading organization for certifying companies, products, management processes and personnel within fire protection and crime prevention. This is covered under SBSC Certificate number 10-523 (copy available at link provided) PA-00148 Vista Security Intrusion Certification.

Issue Error: "Tenant X individuals for door LLSSPPBB DO exceeds 24,000" when attempting to select additional doors within Tenant Editor Product Line TAC INET Environment I/NET Seven 2.15 and above DPU / SCU Firmware 3.23 and below Cause SCU / DPU firmware revision 3.3 and lower only supports 24,000 individuals per door, even though the I/NET Software (I/NET Seven 2.15 and above) allows you to allocate 32,000 per tenant. This is why it is important to maintain consistency between I/NET Software Revisions and Hardware firmware. The I/NET Seven 2.xx Compatibility Matrix lists this information. Resolution To allow the controllers to support more than 24,000 individuals per door the firmware in the DPU / SCU must be at revision 3.24 or above. This firmware is included with I/NET Seven Revision 2.15 or above. Although TAC I/NET supports up to 32,000 individuals per tenant, the model type and revision date of a tenant's door controllers will ultimately determine how many individuals will be supported. The following table shows the capacity of various door controllers. For any door controller with revision 2.2x or later firmware, you would have to define multiple tenants in order to reach the door controller’s maximum storage capacity. Firmware Revision Door Controller Maximum Number of Individuals 2.1x and earlier DPU7910, DPU7920 Up to 24,000 per door 2.2x to 3.23 DPU7910, DPU7920 without DPU48K Up to 48,000 per controller DPU7910, DPU7920 with DPU48K Up to 48,000 per door 1 3.24 and later DPU7920 with DPU48K, SCU 1284 Up to 64,000 per door 1 1 Typically, the total number of individuals for a selected door cannot exceed 32,000. However, if one of the two doors controlled by a DPU is not being used (that is, no individuals are assigned to the door), you can assign up to 64,000 individuals to the door that is being used. This also requires the use of more than one tenant since no single tenant can have more than 32,000 individuals. Refer to TCON300-06/11 Chapter 9-62 for further information.

Issue Does the NPR have a Diagnostic Utility? Environment I/NET site Cause Does the NPR have a Diagnostic Utility? Resolution Yes. The NPR is equipped with a self-diagnostic function that runs every time the unit is powered up. Four LEDs on the upper right side of the unit provide feedback of the progress of this test, and indicate any error conditions. See TCON209, 2-31 and TCON184 NPR Installation Guide.

Issue Do the MRs have the ability to run a time schedule without a MRI, MCI or I/SIT LAN? Environment I/NET MRs Cause If communications are lost to the MRI, MCI, or LAN, a stand alone time schedule will continue to work at the controller level. Resolution Yes, you can build a Standalone ATS in the MR functions editor or I/STAT. Standalone ATS (Automatic Time Schedule) is an MR-resident ATS schedule programmed into the MRs that allows a single start stop time for each day of the week for the point designated as the master Device Control point in the MR Parameters editor. These commands are only issued if the MR and MRI/MCI are NOT communicating. Refer to our System Operator Guide TCON 207 or TCON 236 for more details.

Issue Direct Connect Xenta 527-NPR or 527 Web Server through I/NET Environment I/NET site Cause Direct Connect a Xenta 527-NPR or 527 Web Server through I/NET Resolution Are you using a Xenta 527-NPR or 527 Web Server and want to direct connect to it through I/NET and not having any luck? There are a couple of things that you need to set up in the unit for serial communication to I/NET through Port A (RS 232). The Xenta 527 NPR is set at factory default (RS232 Port A). The following steps should get you through this: Start I/Net and create a profile for the NPR (Net Plus Router) in I/O Server, then make this active. Verify that you have the correct cable to hook up from the serial port of the PC to Port A (RS 232) on the unit. (L1: RJ45 to RJ45 part # 0-073-0817). Connect them together. At this time you will need to start X Builder, if you don’t have it already, then you need to download it from the Exchange Extranet. The path is TAC Vista > Engineering Tools > TAC XBuilder > TAC XBuilder 1.5 (or latest revision). Download this to the PC. Start XBuilder through Programs > TAC > TAC Tool > XBuilder. Once started, select File\ New Project\(Project Name)\Location (default)\Project Template (select 527 Project), call it 527 NPR or whatever makes sense to you. At the settings Editor, just hit the OK button. Once the Editor comes up, in the Network frame, expand the TAC_Xenta_527. Right Click on the RS232-485A selection, click on Add then select I/NET. If you click on the TAC_Xenta_527, you will see all the settings that you have originally set up through Hyper Terminal or you can put those in at this time. Now select the Generate Icon or press F10 to generate the file. In the bottom of your project you would see a message that says Xbuilder – 0 error(s), 0 warning (s). This indicates that your project is now complete without errors. Now select the Rocket Ship Icon or press F11 to transfer the file to the unit. Once completed, restart or cycle power on the 527. Go to I/Net\Edit\Host Computer\Network Configuration and your 527 will show up in the Link Summary. At this time you can save the link, penetrate it and save the controllers etc. the old fashioned way. At this time you should be able to work on your system through a direct connect on a Xenta 527 NPR/Webserver unit.

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