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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
978 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5067 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4344 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4936 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6721 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8813 3 1
Latest Reply: Charles_Murison

Solved
Majid-Ikram
Majid-Ikram

PM710 Power Analyzer LCD Display Failures and Replacement Options

Spare Parts Availability“Is the LCD display module of the PM710 still available in stock for purchase to repair the faulty meters?”Expected Lifespan4.1 What is the designed operational lifespan of the ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1268 0 1
Latest Reply: Charles_Murison

Solved
joeylo
joeylo

PM5650 50Hz and 60Hz IEC report request.

Hi everybody One client request us the test report for the meter PM5650. This in order to do an audit to their own meters that we sold before. For this meter model, we only have the certificate (on...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
643 0 1
Latest Reply: Charles_Murison

Solved
Gavin_Bryson
Gavin_Bryson

Uploading HDPM600 Config Issue

Hi, Has anyone experienced an issue like this when uploading a saved configuration from another configured HDPM6000 to an unconfigured HDPM6000? So, we follow the instructions connecting to the HDPM...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1778 0 5
Latest Reply: Gavin_Bryson

Solved
mauricio_rojas_
mauricio_rojas_

PM5560 Entire Test Report IEC62053-22

Hi everybody One client request us the test report for the meter PM5560. This in order to do an audit to their own meters that we sold before. For this meter model, we only have the certificate (only 1...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3905 0 5
Latest Reply: joeylo

Solved
Ken_Hsu
Ken_Hsu Mentor

PM5350 error

Hello allI have a customer using PM5350. The meter recently showed the "wrench" signal, and the hex error code is 0021.The user manual states that the "wrench" signal indicates that the meter requires ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2736 0 6
Latest Reply: odowaa

Solved
Miyai
Miyai

【HDPM6000】Maximum number of R units that can be connected

Hello, Is there a limit to the maximum number of R units that can be connected to the HDPM6000 head unit? I think the power capacity of the head unit will be the key point. I understand that there ar...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1913 0 8
Latest Reply: Miyai

Solved
Jemeu
Jemeu

Need to reset all energies on PM5560, remotely and automatically

So I am having issues getting the command semaphore through modbus using a red lion gateway with controllogix PLC. I plan to get/read the command semaphore from Modbus register 405680 and then write ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1087 0 2
Latest Reply: Jemeu

Solved
suzuki-takahir_1
suzuki-takahir_1

Switched LAN port delay of ION9000, PM8000, PM5500

Hi everyone, ION9000, PM8000 and PM5500 have 2 LAN ports and those can be used switched HUB, thus ION, PM meters can be connected as cascading connection.We would like to update its I/O status (alarm) ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
978 0 2
Latest Reply: suzuki-takahir_1

Solved
Miyai
Miyai

【HDPM6000】Regarding the LEDs on the head unit.

Hello, I would like to know the conditions under which the head unit's LED lights up.What does the LED mean? Regards, Miyai
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1001 0 2
Latest Reply: Miyai

Solved
gibson_huang_ep
gibson_huang_ep

ION7650 & PM8240 Voltage Harmonic question

Under what conditions, the voltage 5th harmonic will increase to 300%
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1963 1 3
Latest Reply: Charles_Murison

Solved
jedzruiz1985
jedzruiz1985

Meters for NABERS requirements for a hospital

Hi Xperts, We would like to ask if IEM3255-NMI meters and PM3250 would satisfy the requirements of NABERs to be used as utility and non utility meters respectively in terms of data intervals? If the ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1063 0 1
Latest Reply: Charles_Murison

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