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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
973 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5067 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4343 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4936 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6720 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8812 3 1
Latest Reply: Charles_Murison

Solved
Stuart_Cheng
Stuart_Cheng Contributor

ION9000 sag/swell module data

Hi All, I am using ION9000 to capture voltage sag/swell. I configured the threshold to +/- 10% and linked the data to IEC61850 module for communication. I noticed something unusual: during a volta...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2755 0 6
Latest Reply: Stuart_Cheng

Solved
Anonymous user
Anonymous user

ABOUT THE PM8000 DELIVERED ENERGY VALUE

Dears hello , Energy Delivered parameters like kWh on PM8000 is return 0 after 9999 kWH value. Is it normal? I have searched the user manual , but there is no any limitation. Can he see the delivered e...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5095 0 9
Latest Reply: Charles_Murison

Solved
Anonymous user
Anonymous user

Possible to stream waveform via Modbus TCP with PM8000?

We would like to know if we could stream waveform data via Modbus TCP. Need to send the waveform data (voltage and current) to an external application for further real-time analysis. Or if there is an...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2204 1 4
Latest Reply: Charles_Murison

Solved
ChickenRich
ChickenRich

IEM3255 and KepServer EX setup

Hi, has anyone had an issue with setting up KepserverEX to read the Modbus kWh address 45100 which is a 32bit float on a IEM3255 energy meter? KepserverEX reads all the other registers such as Voltage...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3617 0 6
Latest Reply: ChickenRich

Solved
Hammad_Rizvi
Hammad_Rizvi

PM 5310 PM 5000 Error in Power Factor and Power Readings

Hi, I have installed 4 PM5310 Energy Meters on a 1975 Switchgear Replacing the Analog Energy Meters. The system is delta ungrounded 13800V with 2 CT for metering and 2 VT output. Out of the 4, 3 meter...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1064 0 2
Latest Reply: Hammad_Rizvi

Solved
jedzruiz1985
jedzruiz1985

Data Export for Power Quality Study

Hi Xperts, Just want to ask, if a PM8240 is connected to a PAS800L (serial connection with other meters on Modbus RTU protocol), can I still plug my laptop to the meter's ethernet port and add the me...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2582 1 8
Latest Reply: jedzruiz1985

Solved
clement.roche1
clement.roche1

iEM3555 : set Wiring command number 2000

Hi, I have an iEM3555 and I can't configure its wiring using command list 2000 (command interface Modbus). Here's my query and the answer. Query :  response :   Why is the 5376 and 5377 addr...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1262 0 2
Latest Reply: Robert_Lee

Solved
ahmaddedi
ahmaddedi Explorer

PM5560 not showing MVAr value

Hi Expertise,I have PM5560 installed with - wiring system 3Ph4Wye Grounded- VT = 3 VTs 13800/110- CT = 3 CTs 5000/1 PM not showing MVAr value since PF reading is 1. Customers have comparison with ano...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1127 0 1
Latest Reply: Jesus_Diaz

Solved
EdwardLSK
EdwardLSK

Problem with viewing Waveform via PM8000 web browser

Follow the web browser guideline provided. Connected to PM8000 successfully, but could'nt view the waveform. Please advise what could be wrong ?
EcoStruxure Power & Grid icon_circle Metering & Power Quality
932 0 2
Latest Reply: Mehran_Mehrnia

Solved
searventz
searventz

how to retrieve load profile data to the database

I have a PowerlogicION8600, I use ION to retrieve load profile data on a report that is exported to CSV. Then I have a need to save it to a database. How do I retrieve load profile data, especially "kw...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1723 0 5
Latest Reply: Charles_Murison

Solved
Patrick_Grehan
Patrick_Grehan

PowerTag A9MEM1570

Hi all, Is it possible to use A9MEM1570 (3P + N) as a substitute for A9MEM15703 (3P) with neutral not connected? - Any feedback is appreciated. Thanks.
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1560 0 5
Latest Reply: Patrick_Grehan

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