Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

ION8650 Remote Power Cycle

Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • EcoStruxure Power & Grid
  • Metering & Power Quality
  • ION8650 Remote Power Cycle
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Charles_Murison
Picard Charles_Murison Picard
477
Ramasamy_N
Captain Ramasamy_N Captain
113
Robert_Lee
Admiral Robert_Lee Admiral
92
Mehran_Mehrnia
Captain Mehran_Mehrnia Captain
85
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to Metering & Power Quality
Solved
Scott_MCN
Lieutenant Scott_MCN
Lieutenant

Posted: ‎2019-12-04 07:18 AM

0 Likes
9
2558
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2019-12-04 07:18 AM

ION8650 Remote Power Cycle

Hello,

 

Is there a command which can initiate a power cycle on an ION8650, and which can be executed remotely through ION Setup or other software such as PME? Preferably without any additional hardware such as relays. 

 

Customer is a large utility who has hundreds of meters in the field across an entire province – occasionally, the meters require a power cycle, which requires sending a technician to site to manually power cycle. Remotely power cycling would save the utility time and money on truck rolls, and would free up their technicians and supervising engineers. 

 

The closest to a solution that I could find is in the User Manual for the ION8650, where changes through the front panel initiate a power cycle (see step 5 of the attached excerpt). My thought is that if there isn't a dedicated power cycle command, is there a similar command to this that can be executed remotely instead of through the front panel?

 

Any assistance is greatly appreciated!

 

 

Thanks,

 

– Scott Clysdale

Attachments
Tags (10)
  • Tags:
  • 8650
  • ion
  • ion 8650
  • ion8650
  • meter
  • power
  • power cycle
  • power meter
  • remote
  • remote power cycle
Reply
  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
Charles_Murison
Picard Charles_Murison Picard
Picard

Posted: ‎2019-12-09 02:53 PM

0 Likes
3
2542
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2019-12-09 02:53 PM

Hello Scott,

 

Short answer is no, there is no command that can remotely power cycle the meter. The only option would be as you said external relays connected to the control power of the meter.

 

My first question to you is why do the meter's need to be power cycled?

 

Charles

L4 Prime for Advanced metering and Utilities

See Answer In Context

Reply
Replies 9
Charles_Murison
Picard Charles_Murison Picard
Picard

Posted: ‎2019-12-09 02:53 PM

0 Likes
3
2543
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2019-12-09 02:53 PM

Hello Scott,

 

Short answer is no, there is no command that can remotely power cycle the meter. The only option would be as you said external relays connected to the control power of the meter.

 

My first question to you is why do the meter's need to be power cycled?

 

Charles

L4 Prime for Advanced metering and Utilities
Reply
Scott_MCN
Lieutenant Scott_MCN
Lieutenant

Posted: ‎2019-12-10 07:24 AM

0 Likes
2
2538
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2019-12-10 07:24 AM

Thank you for your response, @Charles_Murison!

 

Occasionally an error will occur in one of their meters, and almost all of the time a power cycle will fix it.

 

However, this means sending a technician to site to manually power cycle the meter via the front panel – costing time, resources, and money. 

 

In their eyes, achieving this remotely via software is the most cost effective method when compared to adding relays to their hundreds of meters already in gear, or sending a technician into a substation or service entrance. 

 

 

Regards,

 

– Scott

Reply
Charles_Murison
Picard Charles_Murison Picard
Picard

Posted: ‎2019-12-10 09:49 AM

0 Likes
1
2535
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2019-12-10 09:49 AM

Hello Scott,

 

While I understand where you are coming from, when I talked to people here the repose was more why meter is needing to be power cycled rather than how can we make a Revenue meter remotely power cycle.

 

Remotely power cycling a meter would be a new feature request that would need to follow proper channels for submission.

 

Charles

L4 Prime for Advanced metering and Utilities
Reply
Scott_MCN
Lieutenant Scott_MCN
Lieutenant

Posted: ‎2019-12-10 10:08 AM

0 Likes
0
2531
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2019-12-10 10:08 AM

Hi Charles,

 

It doesn't happen too often, but I'll definitely submit it as a potential feature to the PowerLab. They're confident in the quality of the meters (as am I), and as a large utility, they're always looking to digitization for cost-savings, no matter how small those savings may be.

 

Thanks for the information!

Reply
JPP
JPP
Cadet

Posted: ‎2024-06-02 08:46 PM

0 Likes
4
1029
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2024-06-02 08:46 PM

I know this thread is old... but I think there's real value in the capability of remotely rebooting the meter.  Regardless of how robust a product is, there's always a time in the life of any electronic device, that a reboot is required during troubleshooting.  Being able to do that remotely is of great desire to the end-user.  The meters are often in operation in the middle of nowhere, 5hr driving distance to the nearest human.   I hope Schneider implements this as a future update on future firmware/templates. 

Reply
Charles_Murison
Picard Charles_Murison Picard
Picard

Posted: ‎2024-06-03 08:44 AM

0 Likes
3
1011
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2024-06-03 08:44 AM

Hello @JPP ,

 

Recommend you talk to your Schneider sales channel to look into making a feature request that can be submitted to the internal teams to be reviewed and discussed and determine if will be included in product backlog.

 

Regards,

Charles

L4 Prime for Advanced metering and Utilities
Reply
JPP
JPP
Cadet

Posted: ‎2024-06-03 08:57 AM

0 Likes
0
991
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2024-06-03 08:57 AM

I'm new to this Forum. Can you help me navigate to their Sales Channel? I'd be happy to request this, among a few other things.  Thanks

Reply
JPP
JPP
Cadet

Posted: ‎2024-06-03 08:59 AM

0 Likes
1
991
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2024-06-03 08:59 AM

Charles, Can you point me in the right direction?  I'm not very familiar with this Forum, first time using it.  Thanks!

Reply
Charles_Murison
Picard Charles_Murison Picard
Picard

Posted: ‎2024-06-05 08:39 AM

0 Likes
0
961
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2024-06-05 08:39 AM

Hello @JPP ,

The sales channel is not on this forum, it is the people you talk to to buy the meters from. Different regions have different channels. In some regions there is an EcoExpert, some a distributor, others Business Development Specialist within Schneider or other Sales contact. This forum is a public and global platform so answers here may need to be somewhat generic sometimes.

 

Regards,

Charles

L4 Prime for Advanced metering and Utilities
Reply
Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of