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Donald Carlson

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‎2025-08-07

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DCarlson

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PM5563 IP address resetting to 255.255.255.255 after upgrade to 4.4.1

*We have initiated a case already. I'm posting this here to see if anyone has seen this issue with 4.4.1 or any previous PM5563 firmware version. Som...

EcoStruxure Power & Grid icon_circle Metering & Power Quality

1256 1 6

2024-11-08 02:07 PM

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DCarlson

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PM5563 Time Sync/Timezone

We have two meters onsite which appear to be configured exactly the same. One has the correct time on the display, while the other does not (showing U...

EcoStruxure Power & Grid icon_circle Metering & Power Quality

1084 0 3

2024-07-10 02:39 PM

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DCarlson

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PM5563 firmware downgrade from 4.3.2

If a meter is at firmware 4.3.2 or 4.3.4 can it be downgraded to 4.2.5 or 4.2.1 seeing as there is a cyber security fix at 4.3.2? Thanks

EcoStruxure Power & Grid icon_circle Metering & Power Quality

860 0 2

2024-06-19 03:56 PM

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DCarlson

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HDPM6000 Power factor (IEC/ANSI)

@JohnVanGorp , Our customer is requesting that we provide IEEE power factor calculations for the HDPM6000 for equipment configured in the ANSI fashion...

EcoStruxure Power & Grid icon_circle Metering & Power Quality

1076 0 1

2024-06-07 05:05 PM

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DCarlson

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Full ION 9000 modbus map with "Data Mapping PQ Modules"

I am looking for documentation that defines EXACTLY what information the "Data Mapping PQ Modules" provides and what modbus addresses this informatio...

EcoStruxure Power & Grid icon_circle Metering & Power Quality

1606 0 1

2023-12-18 09:11 AM

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DCarlson

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Can a pm8000 send metermail?

I see that a PM8000 meter can send historical logs via email. What format does it use? CSV or metermail or another?Documentation or an example file wo...

EcoStruxure Power & Grid icon_circle Metering & Power Quality

1587 0 6

2015-12-09 09:55 AM

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