Building Automation Knowledge Base

Issue Schneider Electric part number equivalent to Belimo LMQU24-SR  Environment Belimo LMQU24-SR Cause Internal purchasing instead of external. Resolution No cross reference is available. The Belimo actuator in question is not represented in our portfolio and needs to be purchased from the manufacturer directly.

Issue When an object is created in a controller, Continuum throws an "Unable to insert row in Database Table" error. Environment SQL Continuum CyberStation ContinuumDb Cause New database user created with restricted permissions Resolution When Continuum DB initialization creates the Andover97 user in SQL, it grants essential database access permissions to the user.  Restricting these permissions can impair routine functions in Continuum.

Issue IP routing information specific to each profile is stored where? Environment I/NET Site Cause IP routing information specific to each profile is stored where? Resolution It is stored in a *.DAT file. (TCON 209, Configuration Profiles,1-9)

Issue When you browse a Lonmaker object, the temperatures display the incorrect units. Environment Lonmaker Windows XP Cause The regional settings on the computer are incorrectly set for the systems specific region and therefore show the incorrect units for temperature. Resolution The Regional Settings of your PC need to be correctly configure for your Region. The steps to correct this are: Navigate to Control Panel Open Regional and Language Options Under the Regional Option tab ensure the correct region is selected Select the Advanced tab and ensure that the correct Non unicode region is selected. Reboot the computer after these changes have been made. If you have updated the Vista database with these object you will need to delete them from the TAC Network in the System Plug-in. Then update the Vista Database without the effected controllers. Once the database has been updated to remove these effected controllers you can let the plug-in update the TAC network. After  the TAC Network update a Vista database update can be done. This will transfer the XIF files and set them to the correct units. Check the database for any links on these updated items and correct lost object paths. 

Issue Five of the controllers are reporting access events while the sixth is not. Environment Access Evens Subnet Controller configuration Cause The subnet scheme on the network had significant subnetting errors. Resolution Resolve IP address and default router scheme.

Issue Request for Schneider Electric version of Controlli MVB52 Environment Controlli MVB52 Cause Some products of Controlli are also available through Schneider Electric.  Resolution Unfortunately, no cross reference to Controlli MVB52 is available in the Schneider Electric portfolio.

Issue The drop down menu to select WorkPlace Tech help manuals does not function in Internet Explorer 11. Environment WorkPlace Tech 5.8.6 Internet Explorer 11 Cause Internet Explorer changes how they handle compatibility mode for websites and webpage used to access the help files requires updating in a new version of WorkPlace Tech. Resolution Use one of the following options to access the help files Access them directly by going to the folder they are stored. On a Windows 7 (64 bit) operating system this is C:\Program Files (x86)\WorkPlace Tech\Help by default. Modify the index.htm, BACnet.htm, LON.htm, search.htm, Sensors.htm, and Software.htm files found in the C:\Program Files (x86)\WorkPlace Tech\Help\bin directory. Add the following line in front of the first "meta http-equiv=" line:   <meta content="IE=EmulateIE8" http-equiv="X-UA-Compatible" />   <meta content="IE-EmulateIE8" http-equiv="X-UA-Compatible" />

Issue Stroke length specification is different in older vs newer documentation. Environment MZ20A MZ20B Cause Different specifications depending on source. Resolution The stroke is 8.5mm but it is a floating actuator. Some of the range will be limited by the stroke of the valve, there may also be a small pre travel to ensure close off.

Issue Is it possible to use the TAC Xenta 102B device with room unit STR150? Product Line TAC Vista Environment STR150 TAC Xenta 102B Cause It is possible to use STR150 together with the TAC Xenta 102B device with system program 1.20 or higher. Resolution To use an STR-150 on a TAC Xenta 102-B controller, set nciAppOption bit 14.

Issue Why do the just created lighting circuits not appear in the zones sometimes? Environment I/NET Lighting controller Cause This is a known issue. This has been fixed in later revisions of I/NET. Resolution As a work around, Exit out of the Resident I/O or Summary screen Launching either screen again. Or you can go into the Edit > Controller > Zone Definition and attach the circuits to the zones there.

Issue UltiVist/DMS, how to remove all or parts of the E: Segment. Environment UltiVist/DMS Cause Delete the E: segment database using KILBRNCH. Resolution KILBRNCH is a powerful tool, before doing the following procedure, BACKUP THE DATABASE. In an OS/2 window, go to the FI directory and type SET NOFCS=TRUE (this command turns off communications so that the KILBRNCH command will delete only the elements in the UltiVist database set to 'offline'). Press Return. After getting x:\FI prompt back, type KILBRNCH FI (example KILBRNCH \FI\FI E:001.12.01.023).   This will delete (or kill) the database from that branch. E: is the Segment 001 is the Network ID 12 is the Panel ID 01 is the DCM ID 023 is the Controller ID After completion, go to FI directory and then type SET NOFCS=FALSE. Refresh the E: Segment.

Issue In a Niagara R2 Enterprise Server station, the DDE Service is installed but it is not communicating to the 3rd-party product. Environment Niagara R2 Enterprise Server station DDE Service Cause No longer support the DDE service. Resolution The DDE driver is an old driver that Tridium did not update over the years. Its last supported operating system is Windows 2000. Product Support Services does not support this driver and Tridium does not recommend using it for any new installations.

Issue Blank space in personnel photo, photo does not fill the photo area. Environment CyberStation Cause No cropping in photo capture adjustment. Resolution 1. In the adjust section in the Capture Photo dialog, set the appropriate cropping and/or photo size. 2. In the Image Enhancement dialog, select the area in the original image (typically a rectangle around the person's face) that will appear in the photo frame.

Issue Looking for a replacement product for TA218Z or TA218E Environment TA 218Z TA218E Cause An old controller (part no 218-1040-000 or 218-1020-000) with built in clock, designed for room control of reheat heat exchangers and radiators. Designed in the early 80's, now is looking for a replacement. Resolution There is no replacement product available. A programmable Xenta controller would be the best choice.

Issue How many LIPs can be used in Plug and Play mode when used in a Vista classic network Environment Loytec LIP's configured in plug and Play mode on a LNS network. Cause A limitation of 5 LIPs can be used on the Plug and Play mode on a single LNS network Resolution Select LIPs with the additional LON ports to allow your database to fit into 5 LIP limitation.  The options to enable a larger system than 5 LIPs are listed below: Use a network management tool like NL220 or LonMaker to configure the LIPs as routers. Purchase another NIC852 license and create another LNS network with a separate LIP as a config server.

Issue Text in I/NET is showing up as gibberish, but the text in the SQL database looks OK Environment I/NET Cause If you upgrade I/NET and the SQL database but do not use DBcreate, the text in I/NET can become gibberish. Resolution Restore/upgrade the database with the help of DBcreate (follows I/NET )

Issue Obsolete heat controller Environment TAC200 TA200 2001000000 2001000009 Cause Obsolete product, no longer available for ordering Resolution The TAC200 controller was made obsolete in the end of 2011. No replacement product is available in the TAC range.  The Satchwell DC1100 and DC1400 offer similar functionality, but require Satchwell sensors.

Issue The option to download the application to a MNL-800 controller is not available in StruxureWare Building Operation Workstation. Environment StruxureWare 1.1 or higher Cause For the download option to be available the MNL-800 version must be 2.0. Resolution There are two options to handle this issue: Upgrade the controller board to version 2.0 Treat the controller as a 3rd party LON device by importing the XIF file and handling the program in an external version of WorkPlace Tech.

Issue SIGNAL software is connected serially to a Network 8000 LCM. The upload function in Project Manager fails. What are the communication settings in SIGNAL for this type of interface? Environment SIGNAL - all versions Cause Communication setting error Resolution There are three possible address settings when adding a "Panel" to a Network 8000 gateway record: NETxx:GCMxx:LOCAL (connect to any GCM) NETxx:GCMxx:LCMx (connect to any LCM across the network) NETxx:LCMxx:LOCAL (direct serial connection to a LCM) In this case, modify the address field to match the format listed in 'C)'. Refer to page 7 of the SIGNAL Network 8000 Interface Supplement (F-26225).

Issue When Remote Alarm Manager sends a SMS message via a GSM to a mobile phone, the message is truncated.  Environment Sigma, Micronet, BAS, RAM Cause Message type - Long Message (Descriptive multi line message) Output interface - GSM to mobile phone. If an alarm is sent from an output interface e.g Sigma to an output interface e.g SMS mobile phone, the end of the message disappears (truncated).  Resolution The message sent to the mobile device is too long. A maximum length of 160 characters is permitted - this is a SMS message characteristic. Consider changing the message type to a Normal message or Short message or The Index Title and Point Title are very long, can these be shortened. e.g change Temperatures to Temps.