Issue With revision 1.0.37 and later, folders under the instance within the navigation tree are no longer there.   Product Line Access Expert Environment V3 Hosted Cause The 1.0.37 release of the Keep software removed the folders under the instance within Folder Explorer. Resolution Use the corresponding tabs at the top of the window.  

Issue Information concerning Linux releases used within the Automation Server.   Product Line EcoStruxure Building Operation Environment Linux Operating System (OS) Building Operation Automation Server Building Operation Automation Server Premium Cause Questions concerning Linux releases used within the Automation Server. Resolution AS versions to 1.4.1 run Linux kernel 2.6.25.1 AS versions 1.5 to 2.0.2 run Linux kernel 3.0.101 AS-P versions 1.7 to 2.0.2 run Linux kernel 3.5.0-lsp-3.3.1 For questions concerning what type of Linux...i.e. Red Hat, Ubuntu, openSUSE - There is no linux distribution in the automation server just vanilla linux kernel. For further reading, download some documentation about the kernel from their website www.kernel.org  

Issue Permissions on V3 Product Line Access Expert Environment Managing Permission settings for Individual Groups. Cause Limiting the Permission for users in accessing certain objects within the system for better management. Resolution Permissions can be configured for each user by following these steps: Open the API and connect to the respective instance with the relevant credentials Go to the General Configuration Tab Select the Groups Icon If creating a new Group, click the Add Group Button If modifying, select one from the list and double click to open it up Click on Add Permission and select the Object Type  Select the various check boxes to Grant or Deny access  Once completed then click on the Save & Close button to close the Editor

Issue Unable to connect Continuum I/O's to Access Expert Product Line Access Expert Environment Win 8.1 and above on Version 3 Cause The Continuum Integration has only been configured to bring in the AC-1 and AC-1 Plus door controllers as sub-devices. Resolution There is no resolution, but the Continuum I/O's are simply not compatible with Access Expert. Use Mercury 16 In/Out boards for applications that require these types of devices.

Issue The Lonworks Trunk Connector Plug (Orange) for ENC's and UNC's, can they be purchased separately? Environment UNC-410 UNC-520 ENC-410 ENC-520 Cause Part Number description Resolution LON connector ( p/n E24-1555-2) is available though the iPortal. For other Standard Replacement Parts see the Installation Instruction sheet of the UNC or ENC model.

Issue Replacement of Satchwell Sunvic control devices. Environment On / Off temperature control applications  Domestic installations. Cause Satchwell Sunvic control device requires replacement.. Resolution Satchwell Sunvic Ltd. was a sister company of Satchwell Control Systems Ltd. Satchwell Sunvic Ltd. primarily manufactured domestic Thermostats and Central Heating Programmers etc. Satchwell Sunvic Ltd. was sold to another group of companies and left the Satchwell Group of Companies. At that time all Satchwell Sunvic Ltd. ON/OFF control devices were transferred to that group of companies.   There are currently no equivalent products in the Schneider Electric / TAC / Satchwell range of products. Satchwell Sunvic Ltd. now trade as Sunvic Controls Ltd. and may be contacted as follows :- Sunvic Controls Ltd. General Enquiries :- T: +44 (0) 1698 812 944 F: +44 (0) 1698 813 637 Email. enquiries@sunvic.co.uk Technical Helpline :- T: +44 (0) 1698 810 945 Email.  technical@sunvic.co.uk

Issue Using the TAC I/A BACnet WorkPlace Balance Tool to balance a VAV, when requesting the box drive to Maximum flow, get error "Controller was temporarily busy. Please restart this balancing step” message. What does this mean and how to solve it? Environment BACnet  WorkPlace Flow Balance Tool MNB-V1 MNB-V2 Cause Multiple tools connected to the same VAV controller.  Resolution "Controller was temporarily busy. Please restart this balancing step” message means one of two things – One tool has control of the VAV while another is attempting to connect or the VAV is in the process of completing a balancing step while another balancing function is attempted. Flow balancing should be  accomplished with a single tool connected to a VAV controller.  

Issue Satchwell MB series 3-port Rotary Shoe Valve Body conversion for use as a 2-port Zone Valve. Environment HVAC heating and cooling installations requiring a 2-port Zone Valve having pipework connection size in excess of 3/4" B.S.P. Cause HVAC heating or cooling installations requiring a 2-port Zone Valve Body having a connection sizes in excess of the usual 3/4" B.S.P. HVAC heating or cooling installations requiring a 2-port Valve Body to be installed in place of a 3-port Valve Body originally installed.  Resolution 1  Install plumber's plug in Port 3 of MB series 3-port Rotary Shoe Valve Body. 2. Tighten plumber's plug sufficiently to ensure PN 10 rating of Valve Body is not compromised. IMPORTANT Careful consideration should be given to the use of this conversion method with 3-port Valve Bodies of Plug and Seat construction. Here only "dish nosed" or "hollow ended" plumber's plugs should be installed in Port 3 of the Valve Body. The purpose of this is to prevent fouling of the Plug / Seat assembly within the Valve Body. N.B. In preference a Satchwell VZ 2-port Plug and Seat Valve Body should be replaced by a Satchwell MZ 3-port Plug and Seat Valve Body.

Issue Can an existing UNC-600 serve graphics for a new UNC-520, without adding an Enterprise Server? Environment I/A Series (Niagara) UNC-600 I/A Series (Niagara) UNC-520 Cause Application for serving graphics without adding Enterprise Server. Resolution Yes you can without adding a Enterprise Server. It is recommended that native Niagara objects in the UNC-600 be liked to data points in the UNC-520. This will optimize communication speed and database modifications if need. Remember to set-up the address book and select PEER to PEER. And to watch the resource count of the UNC-600

Issue S-E Forta M700 Actuator unable to be mounted on S-E VGS211F Valve Body . Environment S-E Forta M700 Actuator mounted on S-E VGS211F Valve Body  Cause S-E Forta M700 Actuator unable to be mounted on S-E VGS211F Valve Body due to absence of S-E VGS211F Valve Body Spindle Adaptor. Resolution 1.  Install S-E VGS211F Valve Body Spindle Adaptor prior to installation of S-E Forta M700 Actuator. The S-E VGS211F Valve Body is supplied with a Valve Spindle Adaptor. The Adaptor is illustrated in the S-E Forta M700 Installation Instruction (OFL – 4340 – 001). It is particularly important to ensure that this Adaptor is fitted to the Valve Spindle, as its absence will prevent the M700 Actuator from being mechanically connected to the Valve Body Spindle.

Issue USB-serial adapter recommended for use with DMS Operator interface (OPRIF)  version 11.6.  Environment DMS OPRIF 11.6, DMS-350A and DMS-3500 Cause Lack of serial port on PC. Resolution We recommend the IOGEAR model GU232A. (This is the same adapter we recommend for use with other devices, such as the MSC-LIM, MN-CIM and CBL-002 (DB-9S>DB-9S). NOTE: When using the converter with the MSC-LIM, launch the OPRIF from the LINKERGL.EXE in the DMS folder.

Issue DC1100 / DC1400 displays message "No Sensors Connected" or displays temperature values that are not representative of the temperatures being sensed. Environment DC1100 / DC1400 Discrete Controller and associated Sensors. Cause DC1100 / DC1400 is connected to Sensors having incompatible resistance range. The resistance range of those Sensors compatible with the DC1100 differs to that of the resistance range of those Sensors compatible with the DC1400 "No Sensors Connected" message may appear in the Controller display as a result of the Sensors connected having a resistance that is out of range compared to that of the resistance range that the Controller Sensor Inputs are designed to recognise.  Resolution Check Sensor type connected to Controller. DC1100 Controller is compatible with the following Sensors :- STC 600 D Contact Temperature Sensor                               (Original Drayton Sensor = A704) STO 600 D Outside Air Temperature Sensor                          (Original Drayton Sensor = A702) STP 600 D Pipe Temperature Sensor                                     (Original Drayton Sensor = A703) STR 600 D Room Temperature Sensor                                  (Original Drayton Sensor = A701)   DC1400 Controller is compatible with the following Sensors :- STC 600 Contact Temperature Sensor                                   (Original Satchwell Sensor = DST) STO 600 Outside Air Temperature Sensor                             (Original Satchwell Sensor = DOT)    STP 660 Pipe Temperature Sensor                                        (Original Satchwell Sensor = DWT) STR 600 Room Temperature Sensor                                     (Original Satchwell Sensor = DRT)

Issue AVUE 5304, AVUE 5354, AVUE 5305 or AVUE 5355 Light Duty Actuator does not respond to changes in control signal. Environment AVUE 5304 or AVUE 5354 Light Duty Actuator installed on VZX or MZX Valve Body.. AVUE 5305 or AVUE 5355 Light Duty Actuator installed on Satchwell VEU, MEU or FEU Unit Valve Body.. Cause AVUE 5304, AVUE 5354, AVUE 5305 or AVUE 5355 Light Duty Actuator may not respond to changes in control signal due to self stroking / auto stroking procedure failing to occur when originally installed, or due to manual override having been undertaken without subsequent reset procedure having been applied. Resolution 1.  Check that 0v of 0-10v dc control signal and 0v of 24v ac power supply originate from same source. 2.  Undertake Manual Override Reset. The Manual Override Reset Button is located on the underside of the AVUE Actuator. The purpose of the Manual Override Reset Button is to cause the Actuator to self reference. A reset is required only in the following circumstances. A.  If the Manual Override Access screw on the top of the Actuator has been operated when the Actuator is powered up. B.  If it is necessary to re-align the Actuator to a point of self reference during periods of system maintenance. N.B. The AVUE is designed to reset automatically on restoration of power following a power failure.  It should be noted that it will take approximately 85 seconds (AVUE 5305 and AVUE 5355) or 110 seconds (AVUE 5304 and AVUE 5354) for the self reference procedure to be completed. 

Issue SVT Controller will not operate plant under Auto control following Clock replacement Environment SVT 4201 Optimiser Controller  SVT 4251 Optimiser Controller  Cause SVT Controller will not operate plant under Auto control following Clock replacement due to lack of re-commissioning. Resolution Re-commission SVT Controller using Test method. The absence of plant control may normally be confirmed by lack of illumination of Burner L E D (bottom left corner of SVT)  Test method of re-commissioning may be undertaken as follows: Ensure SVT 4201 Analogue Clock override button is set to AUTO condition and Clock is in an ON period. Ensure SVT 4251 Digital Clock status is set to AUTO condition and Clock is in an ON period. Ensure SVT Manual Override Switch (lower left of SVT) is set to AUTO Note SVT Preheat Selector Switch (lower centre of SVT) setting (scaled 1,2,3,4,5,T) Turn Preheat Selector Switch fully clockwise from Preheat number setting to letter T Turn Manual Override Switch fully anti-clockwise from AUTO setting to O (Off)  Turn Manual Override Switch fully clockwise from O (Off) setting to + (ON) Burner L E D should illuminate and plant should start. Turn Manual Override Switch anti-clockwise from + (ON) setting to AUTO Burner L E D should remain illuminated and plant should continue to run. If plant continues to run then proceed to action L.  If plant remains OFF then return to action A. Turn Preheat Selector Switch anti-clockwise from T position to previously noted SVT Preheat Selector Switch setting.  

Issue CSC 5 Series Climatronic Compensator Controller Battery missing when Controller supplied. Environment CSC 5 Series Climatronic Compensator Controllers. Cause CSC 5 Series Climatronic Compensator Controllers - not all specifications require a Battery to be fitted.  CSC 5252 Climatronic Compensator Controller - has no Clock and therefore requires no Battery to be fitted. CSC 5352 Climatronic Compensator Controller - has a Clock and therefore requires a Battery to be fitted. CSC 5352 Climatronic Compensator Controller - Battery should be packed with Controller when new. The Battery (3.6V Lithium AA) is required to power the Clock whilst the Controller is powered OFF for a period of typically 1 year of continuous use. The typical shelf life of the Battery is 10 years. Resolution If CSC 5252 Climatronic Compensator Controller is to be installed then no Battery is required. If CSC 5352 Climatronic Compensator Controller is to be installed then Battery should be fitted. If CSC 5352 Climatronic Compensator Controller Battery is not packed with Controller then its absence should be reported to the supplier. Please check the catalog for current equipment

Issue Satchwell FEU 4-port Unit Control Valve Open / Close status required relative to spindle position.  Environment Satchwell FEU 2, 4, 5 and 6 Series 4-port Unit Control Valve installations. Cause Open / Close status of Satchwell FEU 4-port Unit Control Valve is not visually apparent  Resolution Observe Satchwell FEU 4-port Unit Control Valve spindle position. FEU 2 Series  =  Spindle UP OPEN / Spindle DOWN CLOSE FEU 4, 5 and 6 Series  =  Spindle DOWN OPEN / Spindle UP CLOSE

Issue DC1100 / DC1400 displays identical temperatures for all connected Sensors.  It is not uncommon for a temperature of 39 deg C to be displayed for each Sensor connected to the Controller. Environment DC1100 Stand Alone Optimiser / Compensator Controller DC1400 Stand Alone Optimiser / Compensator Controller Sensors compatible with DC1100 :- A701 Room Temperature Sensor A702 Outside Air Temperature Sensor A703 Pipe Temperature Sensor A704 Contact Temperature Sensor STC 600 D Contact Temperature Sensor           (Original Drayton Sensor = A704) STO 600 D Outside Air Temperature Sensor      (Original Drayton Sensor = A702) STP 600 D Pipe Temperature Sensor                 (Original Drayton Sensor = A703) STR 600 D Room Temperature Sensor              (Original Drayton Sensor = A701) Sensors compatible with DC1400 :- STC 600 Contact Temperature Sensor               (Original Satchwell Sensor = DST) STO 600 Outside Air Temperature Sensor          (Original Satchwell Sensor = DOT)    STP 660 Pipe Temperature Sensor                     (Original Satchwell Sensor = DWT) STR 600 Room Temperature Sensor                  (Original Satchwell Sensor = DRT) 39 deg C. Cause DC1100 / DC1400 displays identical temperatures for all connected Sensors.  A Sensor temperature of 39 deg C is a common value displayed. Resolution Check each Sensor is correctly connected to its appropriate "Common" Terminal of the DC1100 / DC1400 Wiring Base Check each Sensor Cable Screen is correctly connected to the Earth Terminal of the DC1100 / DC1400 Wiring Base Check that a good Earth connection exists between the Earth Terminal of the DC1100 / DC1400 Wiring Base and the site Earth Check that a good site Earth is available for connection to the DC1100 / DC1400 Wiring Base. N.B. In the event that the DC1100 / DC1400 continues to display identical temperatures for all connected Sensors following completion of the above checks then it is suggested that the Cold Start procedure is applied to the Controller and the result observed.

Issue S-E VZ29 / VZ39 / VZ49 Valve Body produces excessive let-by.   Environment S-E VZ29 2-port Valve Body controlled by S-E MZ20 series Actuator. S-E VZ39 3-port Valve Body controlled by S-E MZ20 series Actuator. S-E VZ49 4-port Valve Body controlled by S-E MZ20 series Actuator. Cause S-E MZ20 series Actuator Manual Override set to value other than ZERO Resolution 1.  Check S-E MZ20 series Actuator Manual Override facility is set to ZERO. 2.  If S-E MZ20 series Actuator Manual Override facility is set to ZERO then investigate Valve Body condition / duty compatibility. Instances of excessive let-by experienced with S-E Valve Bodies from the VZ29 / VZ39 / VZ49 family may result from the setting of the Manual Override facility on the S-E MZ20 series Actuator controlling it, rather than the Valve Body itself. S-E MZ20A and MZ20B Actuators include a Manual Override facility, comprising a screw, accessed through a hole in the top of the Actuator, which may be raised and lowered by means of a 3mm Allen Key inserted through the hole in the top of the Actuator. The Manual Override position is required to be set to ZERO upon manufacture.  If the screw is not set to the ZERO position prior to dispatch however, then this may result in the Valve Spindle being depressed by the amount of Manual Override applied. Where a Valve Body is letting by excessively, then initially the Actuator Manual Override setting should be checked and reset to ZERO if necessary.  

Issue Satchwell VSF or VJF Valve Body controlled by Satchwell Spring Return Actuator requires replacement. Environment Satchwell VSF or VJF Valve Body installed in Water or Steam Control Valve applications. Cause Obsolescence of Satchwell VSF or VJF Control Valve Body. Resolution STEAM APPLICATION 1.  Replace Satchwell VSF or VJF Valve Body with S-E Two-Port Flanged Valve Body. Where an existing Satchwell VSF or VJF Valve Body is utilised in a STEAM application, then the VSF or VJF Valve Body should be replaced by a suitably sized S-E VGS211F Valve Body, thus enabling steam having a steam inlet pressure up to 1300 kPa and a temperature up to 200 deg C to be controlled. It should be noted however that the face-to-face dimension and overall dimensions of each S-E Valve Body will differ to those of the Satchwell VSF or VJF Valve Body. It should also be noted that the operation of the VGS211F Valve Spindle is the reverse of that of the VSF or VJF Valve Spindle. When the VGS211F Valve Spindle is UP, or in the fully extended position, then the Valve is OPEN. Similarly, when the VGS211F Valve Spindle is DOWN, or in the fully retracted position, then the Valve is CLOSED This will therefore result in the need to replace the existing Satchwell Actuator with the correct model of S-E M700 Actuator, in order to ensure the correct operation of the Valve Body in the event of electrical power failure. It is important that the above limitations are recognised when replacing a Satchwell VSF or VJF Valve Body with a S-E VGS211F Valve Body in retrofit projects. Such limitations do not apply to new projects where a new S-E VGS211F Valve Body and a new S-E  M700 Actuator are being selected, providing of course that an Actuator having the correct spring action in the event of electrical power failure is selected. N.B. Steam Control Valves are normally required to CLOSE in the event of electrical power failure. In the case of the S-E VGS211F therefore the S-E M700 SRSD Actuator should be selected. WATER APPLICATION 1.  Replace Satchwell VSF or VJF Valve Body with S-E Two-Port Flanged Valve Body. A number of alternative models of S-E Two-Port Flanged Valve Bodies are available to replace existing Satchwell VSF or VJF Two-Port Flanged Valve Bodies. It should be noted however that the face-to-face dimension and overall dimensions of each S-E Valve Body will differ to those of the Satchwell VSF or VJF Valve Body.  

Issue Replacement of Satchwell DRT3451 Adjustable Room Temperature Sensor by S-E STR612. Environment Satchwell DRT3451 Adjustable Room Temperature Sensor installations. Cause Obsolescence of Satchwell DRT3451 Adjustable Room Temperature Sensor Resolution Replace Satchwell DRT3451 Adjustable Room Temperature Sensor with S-E STR612 The STR612 provides the same functionality as the DRT3451 differing only in its appearance, dimensions and terminal identification. Equivalent terminal identification is as follows STR612 Terminal 22 (A) = DRT3451 Terminal A STR612 Terminal 23 (C) = DRT3451 Terminal C Connection of STR612 to CZU Fan Coil Unit Temperature Controller STR612 Terminal 22 (A) – connect to CZU Terminal 9 STR612 Terminal 23 (C) – connect to CZU Terminal 10 (CZU Setpoint should be set to 10 deg C)