Building Automation Knowledge Base

Issue When the first graphic panel is launched from a client session, WebClient does not install. When an attempt is made to reduce the IE security settings, the security level sliders do not respond and the default security level remains at High. Environment Windows Server 2008 WebClient Cause IE ESC (Internet Explorer Enhanced Security) is enabled. Resolution Disable IE Enhanced security and launch the pinpoint graphic.

Issue Want to run five different reports at the same time and have them sent in the same email instead of five separate emails. Environment Continuum Cyberstation Microsoft Outlook Cause Only want to send one email instead of multiple emails when sending a number of reports. Resolution Unfortunately, it is not possible to send multiple Reports at the same time in the same email. You will need to send multiple emails for multiple reports.  

Issue When ordering the UG-3-A40, which venturi pipe is included? Environment UG-3-A40 Smoke detector UG-3-A4I Smoke detector Venturi pipes: VR-0.6M VR-1.5M VR-2.8M Cause Depending on application, different length venturi pipes may be required Resolution The 0.6M is included in the UG-3-A40 and UG-3-A4I package. Other lengths available are 1.5 and 2.8m lengths but needs to be ordered separately.  

Issue Multiple Menta Variable errors in the TAC Xenta 700 error log and, if running TAC Vista, also in the event log Environment TAC Vista 5.1.7 TAC Xbuilder 5.1.7 Xenta 700 system software (firmware) 5.1.7-51 (5.1.7-SP2) or 5.1.7-52 Cause When releasing TAC Xenta 700 5.1.7 SP2, an error was introduced to the firmware if the ERROR block exists in the TAC Xenta 700 Menta object. The error you see in the Xenta 700 error log will look similar to the following: 138   2013-01-15 14:29:18 minor   menta menta           138  alarmstate.anyun       Menta: Variable error   (Error#:62466) Resolution This issue has been fixed in the TAC Xenta 700 5.1.7 SP3 release, available for download at Exchange Extranet. After a successful update the firmware version will read 5.1.7-53.

Issue Extended Logs not showing up in the Reports Server Database table tbLoggedEntities does not contain trend data. Environment Report Server Cause Extended Trend logs must reside on the ES and must have the "Include in Reports" parameter set to "True" Resolution Ensure the Extended Trend Log resides in the ES. If it is in an AS, you can create another Extended Trend Log in the ES with that as the reference. Ensure that all Extended Trend Logs that you wish to see in Reports have the parameter "Include in Reports" set to "True"

Issue Customer has a Niagara R2 JACE-NXS (part # TRD-JACE-NXS-R2).  Can it be re-imaged with Niagara G3? Environment Niagara R2 Niagara G3 Cause Site was converted to Niagara G3 and the JACE-NXS is an expensive model that the customer would like to re-use on his G3 network. Resolution Since the JACE-NXS is a Tridium product, this request must be done through them. They must be contacted with each request since this service is no longer 'advertised' as being available. Send an email to orders@tridium.com and quote part number JACE-REIMAGE.

Issue Does Niagara G3 support or use the Service Location Protocol (SLP)? Environment Niagara G3 Cause Query made by an end customer Resolution No.  Niagara G3 is not aware of or uses the Service Location Protocol (SLP).

Issue MR-VAV-AX output 3 set to an AO instead of a DO Environment MR-VAV-AX Cause This is correct. The output will always be labeled as an AO even thought the function of the output will be a DO Resolution If a DO is required for additional programming needs, create an internal DO point and use either a calculation or event sequence to control the new internal point.

Issue ACX57xx runs for several hours then card readers stop reading and controller appears to be locked up.   Environment ACX5720 ACX5740 Access control Cause The ACX2's M430 chip (reads the card swipes) is out of sync with the main processor so it can’t send the card swipes.   Resolution To clear this issue do the following. Clear its DB backup Power down the ACX2 Remove the battery Wait 5 minutes Power up Reload  

Issue Unable to truncate extended log table past August 2, 2012. Getting a Duplicate Key error in SQL. Environment SQL Extended Logs Cause Database corruption.  Resolution Key duplication indicates that the database integrity has been damaged.  Key duplication cannot be repaired. The customer will have to rebuild their site database.

Issue Upgrading an existing site from Continuum v1.81 to v1.94, and wondering about the Elevator and PIM software installed on the Workstation. Environment Continuum v1.94 Elevator Add-on Software Cause Not sure if existing Elevator Add-on software will work with the newer  version of Continuum being installed.  Resolution This could depend on your specific site modules installed. Please contact COE.Support@Buildings.Schneider-Electric.com for installation and upgrade advice and considerations." 

Issue Controller TAC221R is obsolete and needs to be replaced. Environment 2212020800 Controller TAC221R Cause Replacement may be required since the TAC221R is obsolete since the end of 2009. Resolution There is no direct replacement available. In most applications, a free programmable Xenta controller with custom application is the only way to recreate functionality of the TAC 221R.  

Issue Getting LON messages TException E_QUEUE_FULL {LonAsyncRequest} in the standard output window. Environment R2, Niagara, Lon Service Cause If also in the message there is a line that includes: "lonextras.control.PollSnvtTempSetptCmd.execute" these messages are being caused by the use of the special object from the LonExtras jar called PollSnvtTempSetptCmd.  Resolution When the station is booting up the PollSnvtTempSetptCmd object  will begin its polling function before the station has finished rebooting causing the queue to fill up before the station starts.  There is an object in the LonWorks jar - Conversion container called SnvtTempSetptCmd that will perform the same function as the PollSnvtTempSetptCmd except it does not poll which is not necessary in most cases.  Replace all PollSnvtTempSetptCmd objects in the station with the SnvtTempSetptCmd object.

Issue When the valve is installed, it is impossible to see the direction of the sleeve Environment VTRE 7317039000 7317041000 7317045000 7317049000 7317053000 7317057000 7317061000 7317065000 7317067000 7317069000 Cause In order to know the position of the sleeve inside the valve, you need to know the relationship between the sleeve and the "cut" on the stem. Resolution The cut in the stem indicates the position of the sleeve. If the cut is at 3 o'clock, the port at 3 o'clock is closed.

Issue When making modifications to a Functional Block program will this result in outputs cycling? Environment Enterprise Server Automation Server Functional Block Cause Functional Block programs operate by sending the signal of each block to the next connected block each program cycle. The functional block program also stores in its memory the last value of the block when committing a change and restarting the program. Due to the memory of the block values outputs of the Functional block program should normally avoid fluctuation when saving to the database. Situations where value will be held No change to logic impacting this output in save to program and Delay blocks are not used Situations where value can fluctuate Change to logic that directly impacts the output signal Use of Delay blocks in control logic for output The delay block will reset to the specified default value when you save the application and if this used in the control logic for your output it can result in a one program cycle fluctuation in the output value. Resolution To avoid any physical device damage when saving a change to the Functional Block program it is recommended to be cautious and use overrides while the program change is occurring. This can be done in software by forcing an output value (on IO module) or using Hand/Auto/Off (HAO) controllers on the output device. Use of these overrides will protect your physical equipment and allow you to validate the programming logic changes after saving.

Issue I/A Series MNL version 3 controller profiles are not shown in the list when adding a new LON device to a SmartStruxure Automation Server.  How do I add the template for one of those controllers to the Automation Server? Environment SmartStruxure 1.3 or newer Automation Server I/A Series MNL version 3 or earlier controllers. Cause Templates are not provided in SmartStruxure 1.3 for the older families of I/A Series MNL controllers Resolution Import a device template per StruxureWare Building Operation release 1.3 Technical Reference Guide section 40.14. This procedure is used any time the device template was not pre-defined or has not been imported into the AS. The templates for the older MNL family of controllers can be downloaded from the Download Center. You should also download the associated readme file so that you understand the arrangement of the files in the folders of the zip file. We suggest that you download and unzip the entire file to your computer using the folder structure contained in the zip file. The readme file lists the xif files contained in each of the xif folders. The xif files contained in the xif_40 folder are already contained in the SmartStruxure 1.3 system. When importing these templates into StruxureWare 1.3, you may get some warnings about SelfDoc strings and possibly errors about missing DRF types. Both issues can be ignored. If errors are reported regarding missing DRF types, click the [No] button to continue the import process.   After importing the template, you can then create the device under the LonWorks network as defined in the StruxureWare Building Operation Technical Reference Guide section 40.2. The template that you imported will be listed based on the name and profile of the device. You can assign a name of your choice (or use the default) for the created device. After device NeuronID or using the service pin process to send it from the controller, you then commission the added device. You should select the option "Keep current configuration in the device". Do not check the "Device application file" because the I/A Series MNL controllers do not use loadable executable files.

Issue What is the contact rating for a digital output (DO) within the StruxureWare Building Operation I/O modules? Environment Automation Server I/O Module Cause Information required for correct installation. Resolution Contact rating - 250 VAC, 30 VDC, 3 A  Click here to be linked to the DO-FC-8 and DO-FC-8-H - SmartX Controller Specification Sheet   Click here to be linked to the DO-FA-12 and DO-FA-12-H - SmartX Controller Specification Sheet

Issue Can the Alarm Console in Niagara R2 be configured with different sound files when annunciating an alarm? Environment Niagara R2 Cause End customer query Resolution The alarm console cannot be configured with sound files.  It comes with a very basic alarm tone which can be set to 'continuous' or 'once every so often'.

Issue When ordering Veris products through Schneider Electric, SE part numbers must be used. Environment Veris products Cause Cross reference needed between Veris and Schneider Electric part numbers. Resolution   Veris Part no SE Part no H708 3240100000 H709HV 3240101000 H308 3240102000 H608 3240103000 H908 3240104000 H909HV 3240105000 H800 3240106000 H300 3240108000 H600 3240109000 H900 3240110000 H721LC 3240201000 H721HC 3240202000 H921 3240203000 H722LC 3240204000 H722HC 3240205000 H723LC 3240206000 H723HC 3240207000 H922 3240208000 H923 3240209000 H221 3240210000 H321 3240211000 AH01 3240301000 AH-27 3240302000

Issue The UNC and Enterprise server, as well as many other Schneider-Electric Buildings products, use a TIME protocol server to provide clock synchronization. The address of that Time Protocol Server no longer works. NOTE: The nist.gov sites will no longer be providing TIME protocol services over TCP port 37 as of March 1, 2013. Product Line Andover Continuum, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Schneider Electric Buildings products that rely on the use of TCP TIME protocol servers for time synchronization. This includes the I/A Series R2 UNC & ES and the I/A Series G3 ENC & ENS as well as other IP ethernet based products. Cause Many server sites are discontinuing support for the TCP TIME protocol because it is so bandwidth intensive. NOTE: The nist.gov sites will no longer be providing TIME protocol services over TCP port 37 as of March 1, 2013. The site http://tf.nist.gov/tf-cgi/servers.cgi lists most of the currently available TIME protocol servers as well as the status of the entire TIME protocol system. Resolution If the product supports the use of the NTP time sync protocol, switch to the use of that protocol. If the device only supports the TIME protocol, consult the web site http://tf.nist.gov/tf-cgi/servers.cgi for currently available sites.