Building Automation Knowledge Base

Issue Can ISDN be used to communicate to I/NET? Environment I/NET Site Cause Can ISDN be used to communicate to I/NET? Resolution I/NET is not designed to be compatible with the typical adapter of ISDN. ISDN, which stands for Integrated Services Digital Network, is a digital phone service that was popular a few years ago as an alternative to dial-up connections. ISDN allows data to be sent about twice as fast as a conventional phone line - up to 128Kbps (kilobits per second) rather than 56Kbps. As an added plus, a single ISDN line can be split into two separate channels, so you can carry on a voice conversation while your computer is connected to the Internet. It sounds great, but the catch is that it’s expensive. An ISDN connection doesn’t require a modem. Instead, you use a special ISDN Adapter, which may cost hundreds of dollars. In addition, you have to pay the Phone Company to install the ISDN line, and you pay a monthly fee for the line. On top of that, you may be billed by the minute for usage. With the spread of low-cost cable modem access in many areas and the cost of DSL access coming down, ISDN is fast becoming a thing of the past It was a good idea for its time, but its time has passed.

Issue Is there a legend for the icons displayed in I/NET Seven? Environment I/NET Site Cause Where is the legend for the icons displayed in I/NET Seven? Resolution Look in the “Getting Started” I/NET Seven TCON298.

Issue How to tell if the Filemaster or Client is equalized Product Line TAC INET Environment I/NET Seven Cause Equalization Questions Resolution Take a look at the INET Seven Icon at the bottom right portion of the client’s screen.   For full details see TCON 298 - Getting Started page 3-2

Issue Can I/NET 2000 translate key/card numbers greater than 24000 without using “the Key/Card Translation Table? Environment I/NET Site Cause Can I/NET 2000 translate key/card numbers greater than 24000 without using “the Key/Card Translation Table? Resolution I/NET 2000 revision 2.x can translate “large” key/card numbers. However, this feature requires that the SLI and DPU firmware loads are compatible. Refer to TCON 237 for more details.

Issue Where should I find the preprogrammed number for a key or card? Environment I/NET Site with Access Control Cause Where should I find the preprogrammed number for a key or card? Resolution Typically it is printed or stamped on the device. However you may have to convert the listed value into a number the can be entered into INET. Refer to TCON 237.

Issue I need to convert the hexadecimal value of a key/card for an older I/NET system. Is there a TCON or any documentation on how to do this? Environment I/NET Site Cause I need to convert the hexadecimal value of a key/card for an older I/NET system. Is there a TCON or any documentation on how to do this? Resolution Refer to TCON 237. Most calculators can convert decimal and hexadecimal. Windows also has this feature in the on-screen calculator.

Issue DPUs stopped letting people through doors after upgrading the site from I/NET 2000 to the latest revision of I/NET Seven Environment I/NET site with Access Control Cause DPUs stopped letting people through doors after upgrading the site from I/NET 2000 to the latest revision of I/NET Seven Resolution Using Dbcreate, select “Verify existing database” and start the process. You will probably find errors or differences listed at the end of the verification check. (This probably caused the crash.) Using Dbcreate, select “Upgrade database” and start the process. Force I/NET Seven to upgrade the system. (The upgrade will attempt to repair the differences.) Once again, “Verify existing database” the database using Dbcreate. There should be “0” (zero) differences. If there are no differences, then the database is ready to be used in I/NET Seven.

Issue SevenTrends custom report - portions of the printed report are blank Environment   SevenTrends Report Cause The links between your database tables may not be correct or you may be sorting the wrong tables. Resolution The links between your database tables may not be correct. Check your links. You may be sorting the wrong tables. Make sure you are sorting the tables that have the correct information.

Issue PC keyboard does not seem to work with the Model 1119T (Card Access Control Data Entry) Environment I/NET Site Cause Not all PC keyboards work with the Model 1119T (Card Access Control Data Entry) Resolution The Model 1119T works with many, but not all keyboards. If the keyboard used does not work when connected to the unit, it will be necessary to use a different keyboard. Contact the Peripheral Products Department for more details.

Issue What type card readers can the Model 1119T interpret (Card Access Control Data Entry)? Environment I/NET site Cause What are the types of card readers that the Model 1119T interprets (Card Access Control Data Entry)? Resolution The unit can be used with any reader that has a wiegand output including most common proximity readers from HID, Motorola Indala, etc.

Issue What is the difference between the Model 1119T and the Card-View Plus (Card Access Control Data Entry)? Environment I/NET Site Cause What is the difference between the Model 1119T and the Card-View Plus (Card Access Control Data Entry)? Resolution The Model 1119T has been customized to easily work with TAC�s I/NET software (INET 2000 and INET Seven). The unit has five modes of operation for the different functions it can perform. The modes are explained further in the Description and Operation sections of the owner's manual. It has a recessed mode switch-button to toggle between the different modes, and the display constantly shows an abbreviation indicating the mode currently in use. It includes a plug-in wall transformer to provide power.

Issue What mode is the Model 1119T when it is powered up (Card Access Control Data Entry)? Environment I/NET site Cause What mode is the Model 1119T when it is powered up (Card Access Control Data Entry)? Resolution The unit always enters the mode it was in when shut off. INET is the default mode entered when the unit is powers up for the first time.

Issue Can an I/NET system communicate across ethernet routers which use Network Address Translation (NATing)? Environment I/NET Site Cause Can an I/NET system communicate across ethernet routers which use Network Address Translation (NATing)? Resolution In general, I/NET works best if we are able to pass an unadulterated packet of information from one host/NPR on the ethernet to another...and back again. Network Address Translation in a commercial router does just that; translates the address of a packet coming into the router to one of several devices that reside on the other side of it. I/NET workstations can successfully deal with NATing or spoofing because they utilize commercially available network drivers which do the communication for us. Under most circumstances, the NPRs can NOT because they have a limited set of network drivers which does not accommodate NAT....or DHCP for that matter. There are generally four different implementations of NAT. Static, Dynamic, Overloaded and Overlapped. The NPR will only stand a chance at working in a Static NAT implementation, but we do not recommend it. If you must install NPRs on such a network, call Product Support for assistance.

Issue What is Tuning? (History, DDC, PID, FLT) Environment I/NET Site Cause When speaking of History, DDC, PID, and FLT, what is Tuning?  Resolution Tuning is the on-line, automatic adjustment of PID or Floating module parameters. For more information refer to your System Operator Guide or TCON 083.

Issue Site has installed and "Tuned" a few PIDs and Float (FLT) modules in the controller but is not able to tune the last module added. What may be wrong? (History – Tuning) Environment I/NET Site Cause Due to the memory required for the tuning function, there is a limit of four modules that can be contained in the history record of each controller. Resolution If an additional module is needed, an old one must be deleted first. For more information refer to the System Operator Guide or TCON 083.

Issue Set a failsafe for points in a DCU with the HHC Environment I/NET site Cause How to set a failsafe for points in a DCU with the HHC : Resolution Through the HHC is the only way to do this. Refer to TCON 073 for details on this procedure for each point type.

Issue Purging Critical Alarms from AMT - with an Event printer configured. Environment I/NET 2000 or I/NET Seven site Cause Purging Critical Alarms from AMT - with an Event printer configured. Resolution In I/NET 2000 or I/NET Seven, you can not purge Critical Alarms from AMT while an event printer is offline. Note: This applies only to Critical Alarms and only if your I/O Server is configured for event printing.

Issue Will I/NET 2000 run on Windows 2000? Environment I/NET 2000 Windows 2000 I/NET Seven Cause The latest Versions of I/NET 2000, 2.3x, have some accommodations for Windows 2000, but there are still issues such as graphics pages. Resolution If your operating system is Windows 2000, we recommend that you use I/NET Seven which was developed for Windows 2000.

Issue Using the I/STAT port(07AI) on MR's and ASC's for something else Product Line TAC INET Environment I/NET site Cause Using the I/STAT port(07AI) on MR's and ASC's for something else Resolution Putting any device, other than a space temp sensor on the ISTAT port can cause resets to the MR or ASCs processor. Specifically, using this input as a DI and reading high temperatures can cause a problem.

Issue No AMT Function when starting I/NET 2000 Environment I/NET 2000 Cause Starting I/NET from a copy of inetw.exe on the desktop. Resolution Shortcuts on the desktop will work, but do not create a copy of InetW.exe on the desktop. To create a shortcut: Option 1 Right-click on the desktop Click New > Shortcut Browse the path to the location of inetw.exe Option 2 Right-click on InetW.exe in Windows Explorer Dag it onto the desktop and select Create Shortcut Do not select Copy Here