Building Automation Knowledge Base

Issue Menta module names disappear when exporting a Xenta from Vista version 5.1.8 and importing it to Vista version 5.1.7  Environment TAC Vista 5.1.7 and 5.1.8 Cause Changes is made in the export/import function in TAC Vista 5.1.8 which will cause problems to import a export file from TAC Vista 5.1.8  in to TAC Vista 5.1.7. Resolution To be sure that the export/import function should work only export and import between Vista systems of the same version. 

Issue Some engineers are being issued with new HP Probook 6570b laptops, running Windows 7.  The Loytec NIC_USB100 network interface does not work with these machines, even when the latest Loytec drivers (version 4.1.4) are installed.  Environment Lonworks Windows 7 Cause Plug'n'Play does not recognise the NIC_USB100 when it is plugged in and fails to install the drivers. Resolution As a workaround, install a virtual machine running Windows XP on the HP Probook 6570b.  Install the Loytec software on the virtual machine.  The NIC_USB100 is then recognised and the drivers install correctly.

Issue Need an Android application for Vista Need an iOS application for Vista Need an iPhone application for Vista Need an Tablet application for Vista Environment mobile tablet Cause Some people have asked for an application to control Vista via Android phones or iPhones and tablets. Resolution There will probably not be an application for mobiles or tablets for the Vista environment. There are plans in work on implementing web services in to Vista. This means that with the help of a StruxureWare Building Operation frontend you can use the StruxureWare Building Operation application for tablets and phones to work with Vista.

Issue HTML5 Java Environment Java HTML5 Webstation Vista Cause Java is not installed on PC and customer does not want to install it. Resolution There are no plans for Vista to stop using Java and move to HTML5  

Issue Diagnosis of a full Vista database shows that trend log storage size the culprit. Environment Vista trend logs SQL database Cause Excessive trend logging can quickly fill a database. Resolution This search will show both Xenta trend logs declared in Workstation/Menta and Vista Server logs. Search for ‘Type of devices or objects: Logical objects – Files – Trend Logs – Trend Log Vista’ Set Property Value – Status – Equal to ‘On’ Deselect the ‘interrupt if more than 1000 results’ if large Db with need for many logs. Once search populates right click on any result, Additional Property Value – Log space. This will add a column showing this setting in seconds.  Sort column to identify any trends that are set to store more than the desired amount of values and could be causing issues.  Note: 604800 sec = 1 week

Issue SysmanSMS stops sending SMS from Vista Environment SysmanSMS Vista   Cause It is not uncommon that anti-virus software perceives perfectly clean files as viruses. This is a growing problem as the amount of viruses are continuously growing, and the likeliness that they may share similarities in the code with a SysmanSMS file thereby increases.   Resolution Check if the terminal is running an antivirus, and look in its quarantine. Recent updates to some antivirus applications incorrectly identify parts of the Sysman application as a risk. Investigate the antivirus' quarantine folder and note the files and paths which they originally came from. Restore the quarantined files either using the antivirus' restore feature, or manually return them to their original locations. Restart the Sysman services In Windows services, restart TAC Vista Server and Workstation  

Issue Additional log sample that shows 0 between each log sample Environment Vista Xenta Cause In our trendlogs in the Xenta 700 we have a log sample with the value 0 just before each valid sample. Resolution Synchronize the Xenta so it has the same time as Vista / PC

Issue Since the ZS106 is obsolete, a replacement is requested. Environment ZS106 - 007309220 STR106 - 004600500 Cause Replacement for obsolete product. Resolution The STR106 wall module, part no 004600500, is replacing the obsolete zone sensor ZS106.

Issue When the fan speed is set to level II on the STR the fan enable turns off on the 121 fc controller Environment 121 FC Firmware 1.26-11 Cause Some units of the STR106 and STR107 may have compatibility issues with the TAC Xenta 121-FC unit, concerning the manual Fan speed wheel function. bvfbfbanxdddcvSome units of the STR106 and STR107 may have compatibility issues with the TAC Xenta 121-FC unit, concerning the manual Fan speed wheel function. Resolution Upgrade the 121-fc to 1.26-14 or above. Here is the link with the upgrade files: Ecobuildings

Issue Live Video of Cameras from Digital Sentry can't show in Vista Workstation in Chinese OS. But it works fine in Pelco ControlPoint. Vista version is 5.1.8. Environment Vista 5.1.8 Chinese OS Digital Sentry Cause There are some compatible issues for Vista 5.1.8 with Chinese OS. Resolution Click here to download the TAC Vista Server Hotfix 28 (replaced hotfix 15) and then install it. Then this issue will be solved.

Issue How to show the Outdoor temperature on STR350? Environment STR350 Cause By the use of the variable nviOutdoorTemp, it is possible to show the outdoor temperature on the STR350 device. The outdoor temperature will be shown when you press the selection button. Resolution Make a binding for the outdoor temperature to the variable nviOutdoorTemp on the STR350 device.

Issue How to use values form a modbus device in a Xenta 7xx menta program Environment TAC Xenta 731, TAC Xenta 721, TAC Xenta 711, TAC Xenta 701 TAC Xbuilder Cause Need to bring in values from a modbus device to a Menta application in the Xenta server. Resolution Create a PVR (or PVB,PVI depending of datatype of the signal you are bringing is) and make it public in the Menta application. Create a connection object in Xbuilder, connect the "from" to the modbus signal, connect the "to" to the PVR block. Now the value from the modbus device will be represented in the Menta application by the PVR block.

Issue TAC213 is obsolete and needs replacement Environment TAC213 0803097005 Cause Obsolete controller needs replacement Resolution TAC213 is obsolete since many years. No replacement product is available.

Issue The license log from the license server can occasionally display the following message: "ERROR: Non-activation-capable daemon activation invoked with non-client-request event type" Environment Vista and Flexnet Licensing Cause There is no known cause. Typically, it is logged once daily in the Debug.log file right after midnight. Resolution Acresso support has recognised this as a bug in FLEXnet. There is no implication that this error message impacts your license server usage or performance. This error is benign and not known to cause licensing problems.

Issue Why is not nvoSpaceCO2 propagated in TAC Xenta 121-FC? Environment TAC Vista TAC Xenta 121-FC Cause You must have a binding for the SNVT to be propagated. Also, not all SNVT are sent by heartbeat (please note that the tooltip text in ZBuilder was corrected in version 5.1.7). Resolution Make sure that you have a binding from the actual SNVT. Make sure that the value is changed more than the actual setting for propagation.

Issue Why does not my Host bindings show up in TAC Vista? Environment TAC Vista Echelon LonMaker Cause Host Bindings in TAC Vista could only be from other devices in to TAC Vista, to be able to show values in TAC Vista. It is not possible to have Host Bindings from TAC Vista to other devices, because these points do not have any information holder in TAC Vista, it is only virtual points. Resolution Host Bindings in TAC Vista could only be from other devices in to TAC Vista, to be able to show values in TAC Vista. It is not possible to have Host Bindings from TAC Vista to other devices, because these points do not have any information holder in TAC Vista, it is only virtual points. From the manual: You should not use group bindings when binding to the host. Important To make the host SNVTs available in the Vista database, the check box Export Host Bindings to TAC Vista Database must be selected. The check box is found in Vista System Plug-In in the Settings dialog on the TAC Network menu. Note Digital and multistate SNVTs should be sent as soon as a change of state occurs and analog SNVTs should be sent as soon as they reach a defined limit. All SNVTs should be sent with a heartbeat determined by the priority of the information. For more information about how to set these parameters, see the LonWorks device documentation.  

Issue Obsolete heat controller Environment TAC200 TA200 2001000000 2001000009 Cause Obsolete product, no longer available for ordering Resolution The TAC200 controller was made obsolete in the end of 2011. No replacement product is available in the TAC range.  The Satchwell DC1100 and DC1400 offer similar functionality, but require Satchwell sensors.

Issue Too many characters in a signal or channel name in Menta. Environment TAC Menta Cause Wants to know how many characters the signal name can be in Menta Resolution A signal and channel name can be 20 characters (+ 12 for the module name).

Issue A variable that is a NV-based CP and named nisse123 (for example), won't work in Xbuilder A variable that is a NV-based NV (i.e. not a CP) and named nci123 won't work in Xbuilder   Environment TAC Xbuilder Cause TAC Vista and TAC XBuilder handles SNVTs differently Resolution The general workaround is to ensure nci are named nci, nvi are named nvi, and nvo are named nvo.

Issue Contact info for Schneider Electric Buildings Business Order Entry in the UK Environment Purchasing UK Price and Delivery information Cause For all questions from end users, pricing and delivery information. Resolution UK CCC in Telford: Phone 0870 608 8608 Email OrderEntry.UK@Schneider-Electric.com