Issue The I/A Series R2 VAS Client connection is lost whenever a new alarm is received. Environment I/A Series R2 (all versions), VAS Client 2.42 Cause This is caused by a version mismatch between the VAS Client and the associated VAS jar file.  The VAS Client (Versions 2.42 and 2.50) can lose connection whenever a new alarm is received when vas jars vas-2.301.522 or vas-2.301.529 are in use by the Enterprise Server. Resolution Update the VAS Client and associated vas jar file.  If you are using R2 and the database is Cloudscape, make sure to use the vas-2.301.532.v2 jar included with the VAS 2.5 Client download from The Exchange Download Center. Review the included release notes for further details.

Issue When tunnel through a UNC using an HTTP port other than 80 the Ax Serial Tunnel will not connect and locks up. Environment R2, G3 I/A Series tunneling Cause Including the port number after the IP address when entering the Host address in the Ax serial tunnel window will cause it to lock up trying to connect with the port entered. Resolution Do not include the port number after the IP address when entering the Host address in the Ax serial tunnel window.

Issue Encountered the following error when running the SNMP service: Start service: SnmpService [1272] SnmpService SnmpReceive: unable to create socketjava.net.BindException: Address already in use: Cannot bind Environment I/A Series R2 SNMP driver Windows Server 2008 Cause The SNMP ports are being used by another application / process. In this particular case, the SNMP Service (which is available in Windows Server 2008) has been enabled. Resolution The I/A Series R2 default ports for SNMP are 161 (receive SNMP requests) and 162 (receive SNMP trap messages). Check if the SNMP Service in Windows Server 2008 is enabled. If it is enabled and not in use: Disable it by stopping the service and setting it to 'Manual' so that it does not start whenever the computer reboot and starts. Uninstall it using Windows 'Add or Remove Programs'   Alternatively, you can change the SNMP ports in I/A Series R2. To do this,  in your station, go to the SnmpService properties, 'General' > 'Config' tab.

Issue An object’s override and set pop-up boxes do not fully open in Niagara G3. You have to grab and pull the corner of the pop-up to open it completely. Niagara version 3.5.x is installed on a Windows 7 PC. Environment Niagara G3 Version 3.5.x and older Cause Versions of WorkBench prior to 3.6.31 have not been officially certified with Windows 7. Resolution The issue is more of a nuisance, but does not affect functionality in any way. There are a couple of options you can try to try and correct the issue. The first option is to try to reduce the font size in Windows 7. - Click on the Start button and open the Control Panel - Open the Fonts folder and select Change font size. - Select smaller fro the font size and click apply The other option is to change the screen resolution slightly. Note: Since Niagara versions prior to 3.6.31 have not been certified for the Windows 7 operating environment, the above my not correct the issue.  

Issue LinePrinterRecipient 'Load Printer List' does not bring up a list of the available printers Environment I/A Series G3 Enterprise Network Server (ENS) or Enterprise Network Controller (ENC). Cause At this stage the reason that this occurs is unknown but the following resolution is the current workaround. Resolution Since you are not able to find the printer using the 'Load Printer List' button, you should just type in the name of the printer in the LinePrinter Recipient's properties 'Printer' field. To make sure you get the name correct, go to Windows Control Panel and go to 'Printers and Faxes'. Find the line printer and right-click on it to the properties. Copy the name of the printer. Go to Workbench and paste the name of the printer in the LinePrinter Recipient as per described above.  

Issue The MN-S3, MN-S4, and MN-S5 sensors allow for local setpoint adjustment.  This ability is provided by configuring the sensors in WorkPlace Tech with a MNL or a MNB controller.  When a custom setpoint is entered via the sensor, is there a scenario when it could be replaced by the default setpoint? Environment MN-S sensors MNL controllers MNB controllers Cause End user described a situation where main power was lost in the building and all custom setpoints were replaced by the default setpoints. Resolution The only scenario when custom setpoints are lost is if the associated controller's database is re-installed and the MN-Sx sensor is disconnected at the time of the download.  Once the download is completed, and the MN-Sx is re-connected, the default values are used by the controller.  The custom setpoints have to be re-entered at the sensor. A power loss to the controller does not remove the custom setpoints.

Issue Xenta Server Error: Ethernet autonegotiation error (Error#: 59) Environment Xenta Server System Error log Xenta 527 Cause The Ethernet negotiation error comes from bad connection with the Ethernet switch. The negotiation is the low level negotiation between the PHY (physical layer) interface on the Xenta and the PHY on the switch. It negotiates speed (10/100 Mbps ) and duplex. This error can indicate a bad cable or other problems with the switch. Resolution Replace any patch cables Replace connectors on any suspected bad cables Use a different port on the ethernet switch. *Note that the Xenta Server Ethernet port is only capable of 10 Mbps. Speed negotiation is unnecessary if the port on the switch can be manually configured.

Issue Schedule Import will not update. Environment G3 Niagara Cause Schedule import defaults to Manual update this will prevent the schedule from automatically.. Resolution Schedule execution time can be set to daily, days of week, interval and manual.  Please consult Doc Drivers document.  

Issue How do we specify the amount of memory (base or extended) when ordering a UNC-520-2 or ENC-520-2? Environment UNC-520-2 or ENC-520-2 Cause Customer request Resolution All UNC-520-2 and ENC-520-2 controllers shipped since April, 2010 have been shipped with extended memory.  

Issue Can more than one MS41-7153 actuator be paralleled when being driven by a MNB series controller? Environment MNB series controller Several MS41-7153 actuators controlled by a common signal. Cause Series of parallel dampers are to be controlled by the same control signal. Resolution Yes several MS41-7153 actuators can be driven by the analog output from a MNB series controller. There are two acceptable methods of providing parallel control. 1. Control the first actuator using either the voltage output or current output from the controller and cascade control from the feedback AO of one actuator into the AI of the next actuator.  The AO of the last actuator should be routed back to the controller to provide feedback confirmation of the damper operation.  In this way should any damper fail, the feedback will indicate that one (or more) of the actuators did not drive to the desired position.  Using this method there is theoretically no limit to the number of actuators that could be driven from one controller AO output.  When controlling a series of actuators in this manner, you must make sure that the power to the actuators are phased correctly, especially if using more than one transformer.   2. Alternate method for use with four or less actuators.  Up to four actuators may be driven using the 4-20 ma drive from the controller.  The 500 ohm resistor should be connected across the actuator wired closest to the controller.  When using this method, and more than two actuators are being parallel controlled, the resistance of the parallel resistor may need to be increased slightly or the drive signal may need to be increased by as much as 2.5% to make up for the parallel resistance effect of the 80 k-ohm input impedance of the actuators.

Issue Are the Niagara G3 ENC-520-2 or the ENC-410-1 certified under UL-864? Environment Niagara G3 Cause Product is being considered as a replacement for the Network 8000 GCM-86000 (which is UL-864 rated). Resolution Both the ENC-520-2 and ENC-410-1 are NOT fire-rated (or UL-864 approved).

Issue Unable to expand "Files" from the Category Service - Category Browser Environment G3 niagara Cause When there are many large backup files in the Files folder Java can run out of memory when attempting to open it. Resolution Move all backup files to a different directory and the Category Browser will open the Files folder.

Issue Customer is using UI1 of a MNB-300 and is missing an occasional pulse (approximately 1 %) when counting pulses from a water meter. Environment MNB-1000 (DI Inputs only) MNB-300 MNB-70 MNB-V1 MNB-V2 Cause High contact resistance / low open resistance or too short a pulse width. Resolution To detect a closed contact, the contact resistance must be less than 300 ohms.  If the contact resistance is greater than 300 ohms, the contact closure may not be detected. To detect an open contact, the contact resistance must be greater than 2500 ohms.  If the open contact resistance (open circuit resistance) is less than 2500 ohms, the controller may not detect that the contact is open. MNB-1000 DI1 - DI4  require a minimum contact closure duration of 50ms and a minimum contact open duration of 50ms. MNB-300 UI1 require a minimum contact closure duration of 50ms and a minimum contact open duration of 50ms. MNB-300 UI2 - UI6 require a minimum contact closure duration of 500ms and a minimum contact open duration of 500ms. MNB-70 UI1 - UI3 require a minimum contact closure duration of 500ms and a minimum contact open duration of 500ms. MNB-V1/V2 UI1 - UI3 require a minimum contact closure duration of 500ms and a minimum contact open duration of 500ms.

Issue When starting an I/A Series G3 station on an ENC, the error message "Fox tunneling not licensed" is displayed in the Application Director console output log. Environment I/A Series G3 ENC Cause FOX Tunneling license option not present in station license. Resolution Fox Tunneling is not intended for use through an ENC and therefore cannot be licensed on the ENC. Fox tunneling is configured as part of the Niagara Fox Service on the properties page of the "NiagaraNetwork" driver. 

Issue What was the last version of Windows supported by Wonderware for Intelligent Buildings (WIBS) version 1.1 service pack 3? Environment WIBS 1.1 InVue 1.1 Cause A customer must replace his computer hardware and will make efforts to obtain the operating system supported by WIBS / InVue. Resolution The last operating system supported was Windows 2000 service pack 3.  There have been several instances of it working on Windows 2000 service pack 4 and Windows XP service pack 3. In all three instances, virtual machines were not tested. Windows XP and Windows 7 have not been tested and will not be tested.

Issue Detection of a "security threat" or vulnerability by Microsoft Security Essentials when downloading I/A Series G3 Environment I/A Series G3 (all versions up to 3.6.31) Cause Recently, Oracle(R) has issued a critical patch update to address security vulnerabilities that currently exist within all versions of Java SE (Standard Edition).  Due to this patch update, Microsoft Security Essential scans have been updated to identify this as security vulnerability.  The detection by Microsoft Essentials is not a virus but a warning of a potential vulnerability that could be exploited for malicious use if precautions are not taken (e.g. firewalls, strong passwords, etc.). It is likely that McAfee, Norton, and other antivirus programs will also be issuing updates which identify this as vulnerability.  If the Niagara JRE is identified as vulnerability, it could lock down or quarantine the JRE, thus rendering Niagara unable to operate. Note: Oracle(R) is the owner of Java since 2009, although you still often see "Sun Hotspot" in references. Resolution In most cases, it is not critical that a new JRE (Java Runtime Environment) release be installed for I/A Series G3.  Typically, G3 resides behind a firewall and / or strong passwords are being used however, if required and/or directed by Product Support, the following procedure can be used to manually update the JRE on the Windows based Enterprise Server, Engineering Workstation, or I/A Series G3 ENC (Soft JACE) platforms.  JRE version 6 (update 31 or higher) is required. Note in steps below, / is your I/A Series G3 installation folder.     Download and install the desired JRE version 6 (update 31 or higher) from the Oracle web site.  For example,  Java SE Runtime Environment 6 Update 32 can be downloaded from http://www.oracle.com/technetwork/java/javase/downloads/index.html.  Select and download Windows x86 Offline (32-bit) for 32-bit platforms or Windows x64 (64-bit) for 64-bit platforms. The default installation folder is /Program Files/Java/jre(x) where (x) is the version. Stop all running Niagara stations and exit all Workbench instances. From a Niagara Console window, execute: plat uninstalldaemon Rename //jre to //jre_old Copy /Program Files/Java/jre(x) to / and make sure to rename the copied folder to jre. Copy //jre_old/lib/ext/mail.jar to //jre/lib/ext/mail.jar Copy //jre_old/jreVersion.xml to //jre/jreVersion.xml Update the version="n.n.n.n" string in the //jre/jreVersion.xml file to match the new JRE version. From a Niagara Console window, execute: plat installdaemon Restart Workbench and any stations.      

Issue UNC station is frequently rebooting on its own and occasionally reports "Station Watchdog Timeout" in the error log. Environment I/A Series UNC 510 or UNC-520 Cause System Monitor task is causing the UNC to reboot. Typically this is caused by incorrect information in the drivers.properties file of the UNC. Resolution This issue can be corrected by editing the drivers.properties file in the UNC. To edit this file, Log into the UNC using the Admin tool. Select the Installation tab the select [Edit drivers.properties].  The file will be displayed in the text editor. Look for a line that reads sysmon.enable=true If the line is present, edit the line changing so that it reads sysmon.enable=false If the line is NOT present, add the line sysmon.enable=false at the end of the file. Select Save from the File menu to save the changes. Select Close from the File menu to close the editor. After editing the file, the station must be restarted to allow the change to take effect.

Issue New computer to be used internally at a site to display I/A Series R2 & G3 graphics does not have Java installed on it.  How do I get it installed without public internet access? Environment I/A Series R2 graphics display I/A Series G3 graphics display Cause Java (Java Runtime Environment) is required to display the I/A Series R2 and I/A Series G3 graphics. Resolution Follow these steps to download a copy of the current release of the Java (Java Runtime Environment) to a flash drive, CD, DVD or other portable media or device.  You need to perform these steps on a computer that has public ethernet access.  NOTE: This procedure is current as of June 20, 2012 and may be different at a later date due to external web site changes beyond our control. Open your browser and go to the site http://www.java.com. Click the button [Free Java Download]. On the "Download Java for Windows" screen, locate the link that reads "Not the right operating system?"  Click the "See all Java downloads" link. On the "Java Downloads for All Operating Systems" screen, locate and click the link for "Windows Offline (32-bit)". Follow the prompts as displayed in your browser to save the downloaded file to your computer. After downloading the installation file, copy it to your portable media or device. Connect your portable media or device to the target computer and install the downloaded file (jre-xxx-windows-i586.exe where xxx is the version identifier) into the computer following normal software installation procedures. 

Issue The following error message is displayed in the UNC-s Standard Output Window when attempting to install a station: FATAL: Cannot boot station from sns java.lang.ClassNotFoundException: tridium.services.DatabaseService   Environment Niagara R2, UNC-520, UNC-410 Cause A UNC can not be licensed for DatabaseService. Resolution Open the station offline and remove the DatabaseService.

Issue Cannot find the documentation on how to configure and use the Lon over IP interface in a ENC-520 Environment ENC-520 licensed for ENC-DRV-ILON These devices also support the ENC-DRV-ILON license: JACE-6, JACE-7 and JACE-NXT Cause Cannot find required information. Resolution Refer to the section "Components in LonIP Module" in the Lon Components Guides chapter of the NiagaraAX -3x Lonworks Guide. This document is distributed with the I/A Series G3 software (doc folder).