Building Automation Knowledge Base

Issue Continuum add-on reports can be installed on the webclient PC, but can they display through a browser? Environment Continuum Webclient Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause Continuum Add-On Report Suite were not designed to be displayed through a browser with webclient Resolution   Continuum Add-On Report Suite were not designed to be displayed through a browser with webclient. The reports can be installed and accessed on the Cyberstation part of the Webclient PC itself, but they will not display through any of the browser PCs that connect to that Webclient PC.

Issue Controller buffering the access events as seen by the increment in the AccessLog system variables, the events stay in the controller's buffer and are not sent to Cyberstation. Product Line Andover Continuum Environment CyberStation CX9702 CX9900, CX9940 CX9680 ACX5740, ACX5720 Cause The most common cause of this problem is that the controller does not know who the primary/secondary access server is. Resolution Make sure a Cyberstation has been designated as primary access server (and a second one as secondary if applicable). Perform a teach on the primary/secondary access servers.

Issue Continuum Add-On Reports will not launch Environment Continuum Continuum Add-On Report Suite Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause The reports may not launch because of configuration issues or because the Workstation Instance in the database is corrupt. Resolution Ensure that Continuum Reports is installed in Add/Remove programs Check that the Programs are listed under the workstation after importing the Continuum_Reports.dmp file and that they contain the reports programming code. If they are empty, re-import or cut and paste the code from the dmp file and correct errors. Check that the programs are enabled, if not enable the report and try again. Test the report from the command line instead of launching from a button (Ex. Run Reports_Suite). The second to last line is a Shell command, check that the Reports.exe 0 ( the number represents each report) has a unique number. Reports_Suite=0, Alarms_Report=2. A duplicated number may not run correctly. As a last test, create a new program called TestCalc with the following one line of code: Shell "C:\Windows\System32\Calc.exe" Fall Thru, AutoStart=False Run TestCalc from the command line and the Windows Calculator should show. Usually if you are at this point, it will not start. If that is the case do the following to correct this. Get a database backup Go offline Edit Export everything under the Cyberstation to a text (dmp) file and verify it's contents. Delete the Cyberstation and it's folder  Exit Cyber (You will get an error that it cannot find the object in the database - click OK) Open Database Initialization and select Workstation and re-initialize the WS Create TestCalc as mentioned above and verify that Calculator opens (It should) Go offline edit and import the .dmp file that had been created for this Workstation and verify all is working. Note: If this is on a 64 bit system, the path may need to be changed. reset_password.bat  However, if you did not install Continuum Reports in the default directory, you must edit the Reset_Password.bat file and include the DOS installation path after “password” in the run string.  ie: reports reset password D:\Reports

Issue NetController or ACX57xx system variable called SystemStatus is toggling between Normal and NoComm.  This may happen as often as every minute. This can be seen in a system variable listview or access event view displaying a door on that controller. Environment CyberStation ACX57xx CX99xx CX9680 Cause Controller cannot communicate with either the primary or secondary access server workstations. Resolution Perform a teach from the primary access server workstation.

Issue An error pops up when editing a point in Video Administrator "The user currently logged on does not have edit rights for this object". Environment Continuum Video Administrator Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause There is an issue in earlier versions of Continuum 1.90/191 when using Video administrator that if an object was deleted from the controller and video admin is left open, you will receive the error.  Resolution Upgrade to version 1.92 or greater which corrects this issue Create another point or delete the original and recreate it.

Issue Badge layout (.dgn file) is set for landscape orientation. Print preview looks good. Attempt to print  a badge on a MagiCard Rio 2E. Badge prints with portrait orientation. Environment CyberStation MagiCard Rio Cause Magicard Rio driver properties has a selection for "Application Determines Orientation". If this printer properties setting is selected and the printer properties orientation setting does not match the application orientation setting (Continuum Make/Edit Badge, i.e. EPIDesigner ), the printout may not be what is desired.  Resolution Check the Magicard Rio driver properties setting for "Application Determines Orientation". Make sure, if this printer properties setting is selected, that the printer properties orientation setting matches the application orientation setting in EPIDesigner. 

Issue Who do I contact to repair or upgrade or get an advanced replacement for Continuum products in the Americas? Environment All Continuum controllers and CyberStation. Cause Need to repair, upgrade or get an advanced replacement of Continuum products. Resolution Email: tacus.wlcrepair@schneider-electric.com Fax: (978) 975-9435 Phone: (978) 975-9600

Issue Change the path of acctrace .csv file Environment Continuum Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause There are permission restrictions to the Continuum folder or there is a need to change the path to the acctrace .csv output file. Resolution If permissions are restricted to Continuum, you can change the path to this file. A good troubleshooting step is to send the file to c:\temp When starting acctrace there is a field called "Filename for trace output:" To change the path for the .csv file add the path in the field called "Filename for trace output:" Ex. C:\Temp\ACCTrace_datetime.csv   (leave the actual datetime that the program creates and only add the path C:\Temp ahead of the filename) * On a Windows7 PC, the User Account Control changes the default path where files are created by ACCTrace. If Continuum is installed on the C drive, look in the following path for the trace file that is created: c:\users\username\appdata\local\virtualstore\program files\continuum

Issue PE program will not compile, due to the following error: Syntax error, unexpected token 'xxxxx' Environment Cyberstation All Andover Continuum controllers Cause Program is using one or more reserved keywords Resolution Remove reserved keywords from program's code. See Andover Plain English Language Reference Guide appendix B for a list of reserved keywords.

Issue Customer requires SNMP disabled on CX9702. There is no flash file on the Extranet for it. Environment CX9702 Cause Customer requires SNMP disabled on CX9702. There is no flash file on the Extranet for it. Resolution Contact Product Support Services - there is a flash file available.

Issue After upgrading the Continuum workstation software, cannot edit workstation programs Environment Continuum Cyberstation Workstation programs Plain English Cause Not able to edit workstation programs. Firing order is edit locked. Resolution To resolve open up the Continuum Commandline program and type in "Firingorder editlock=false" This will unlock the firing order and programs will be able to be edited. In the simple case of editlock where a program may have been editlocked which is different than firing order editlocked. Simply select the program in question and press Ctrl+U or access the properties of the program by right click and select the CurrentStatus tab and press the "Force Object to unlock" button.

Issue How many CALs should be purchased for a Continuum system? Environment CyberStation Cause Licensing requirement for MS server Resolution The number of Client Access Licenses (CAL) needed depends on how many CyberStations will be at the site. CALs needed are: 1 for Windows and 1 for SQL. CALS are typically purchased in quantities of five. So, 3 Continuum workstations would require the server to have 5 of each.

Issue Can not see bCX4040 in BACnet view following Find New BACnet Devices from the root. CyberStation and controller are located on the same subnet, no BBMD configuration is required. Environment CyberStation bCX4040 b4920 Cause Subnet mask mismatch between PC and bCX Subnet mask not property configured in controller or the PC Resolution Login to controller's configuration web page and set the subnet mask to the appropriate value for the network. Submit the changes and re-start the controller. If the mismatch is on the PC side, fix it in the network properties in windows control panel.

Issue Windows 7 Standalone v1.93. Logged into Windows as admin. Try to edit Continuum menu page to put in custom backgrounds and  new .mnu file. Get error when going to run mode: "Access to c:\program...\userprofile\continuum.mnu was denied". Environment CyberStation running on Windows 7 Cause Windows 7 has a security feature called User Account Control Settings that is designed to prevent potentially harmful programs from making changes to your computer. The default setting is Level 3 of 4. This setting may prevent the .MNU from updating.     Resolution Note: The windows logged on user must have administrator-level privileges to perform this change. Change the User Account Control Setting to Never Notify. Open Control Panel -> User Accounts. Click on Change User Account Control Settings.   Drag the control to the lowest setting (Never Notify) and save. Restart Windows.

Issue Difference found between 2 technical documents regarding the Universal Inputs of the b3810 and b3814 controllers. In the Controller Data Sheet the Universal Inputs are indicated 0-10VDC, 12 bit.  In the Family Controllers Brochure it's indicated Universal Inputs 0-5V, 10bit.  Which document is correct?   Environment BACnet b3810 and b3814 controllers Cause An older revision of the Family Controllers Brochure contains inaccurate / outdated information. Resolution The Universal Inputs for the b3810 and b3814 controllers are 12 bit,  0-10VDC.  The next revision of the BACnet Family of Controllers document will contain the correct voltage. Controllers available with 12 bit A/D Converters 0-10VDC are: i2/b3920 i2/b3810 i2/b3814 Other i2/b3 controller inputs have 10 bit A/D converters.

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue When running the stored procedure sp_changedbowner to change the dbowner to "andover97", the following error message is received: "The proposed new database owner is already a user or aliased in the database". Product Line Andover Continuum Environment Continuum Microsoft SQL Server 2000 Microsoft SQL Server 2005 Microsoft SQL Server 2008 (Keywords: drop user ) Cause The Andover97 user already has access to the database through an existing alias or security account within the database. This can occur when the DB is not restored properly to the SQL server. The database may have been detached and then attached again, which is not the preferred method of restoring a ContinuumDB. Resolution Under the ContinuumDB there is a "security" and then "users" folder. Check to see if the Andover97 user is in this folder. Continuum does not put this user in this folder. If it is there, then it will need to be dropped from the database before trying to change the dbowner. Do the following: Do a complete full backup of your ContinuumDB. Run the following SQL script to drop the user from the ContinuumDB. USE [ContinuumDB] GO DROP USER [Andover97] GO Re-run the stored procedure to change the db owner below. USE [ContinuumDB] GO sp_changedbowner 'andover97' GO To minimize the chance of this occurring again, the correct procedure for moving or restoring a Continuum database is to do the following: Create a new ContinuumDB with Continuum's Database Initialization. This creates the DB, SQL jobs, stored procedures, adds Andover97 as an admin and a lot of behind the scenes security settings. Restore a previous backup over top of the ContinuumDB created in step 1. Change the db owner with the above query using the sp_changedbowner stored procedure. Re-initialize the Cyberstation into the Database using Continuum's Database Initialization.

Issue A program is entered in a point's alarm configuration but the program does not run when the point goes into alarm. Environment CyberStation All CXs All i2 and b3 devices Cause Event notification object not configured to run program. Resolution In the Event Notification's actions list, select the 'Run Program' action.

Issue What is the maximum number of personnel records (cardholders) in an ACX controller? Environment Continuum ACX controller Cause Limitations within the ACX controller. Resolution The ACX 57XX series controllers can service up to 8 areas, and can hold a maximum of 480,000 personnel records. 

Issue List view configured with qualifier Value = NotSet yet shows objects with a value of 0 (zero) as well. Environment All CXs All i2s All b3s Cause In Continuum NotSet evaluates to zero Resolution There is no way in Continuum to show only the objects that have a value of NotSet, in Continuum NotSet and zero are the same value so a list view with a qualifier 'Value = NotSet' will show objects with value set to zero as well as value set to NotSet.

Issue Can Continuum run on a Windows Server 2008 R2 system? Environment Continuum Cyberstation and webClient Cause Installing Continuum software on a Windows Server 2008 R2 operating system. Resolution Windows Server 2008 and Windows Server 2008 R2 is supported in Continuum version 1.91 and later.  It is supported in 32-bit and 64-bit environments only when used for a LAN system database server (neither Cyberstation nor webClient can be installed on the PC).  In addition, only the use of MS SQL 2008 is supported.