Issue I need an object in the UNC that works like the Select object in WorkPlace Tech. Environment I/A Series R2 (Niagara) UNC Cause Specified logic requirements for the UNC station require it. Resolution Inside the TridiumX container - programlib jar - hvac container there is an object called AiMapping that will perform a select function similar to that of the object provided with WorkPlace Tech.

Issue There is no specific entry in the Purchase WorkPlace Tech Software program license list for the Commissioning Tool.  What license do I order to be able to use this software? Environment WorkPlace Tech Tool 5.x Commissioning Tool software Cause Customer has purchased the WPT5.8 software and is installing only the Flow Balance and Commissioning Tool software on their facilities notebook computer.   What product code do they use to purchase a license for the Commissioning Tool?  Flow Balance does not need to be licensed. Resolution The WorkPlace Tech Tool "Commissioning Tool" software uses the WorkPlace Tech Tool (WP-TECH-xxx) license.

Issue There is no specific entry in the Purchase WorkPlace Tech Software program license list for the FlowBalance Tool.  What license do I order to be able to use this software? Environment WorkPlace Tech Tool 5.x FlowBalance software Cause Customer has purchased the WPT5.8 software and is installing only the Flow Balance software on their facilities notebook computer.   What product code do they use to purchase a license for the Flow Balance Tool? Resolution The WorkPlace Tech Tool "Flow Balance" software does not require a license.

Issue I searched the Publication Zone with key word "VAV" and only found manuals for the LON controllers. Environment I/A Series BACnet Cause The Users Guide for the BACnet Flow Balance program is Workplace Commissioning Tool and Flow Balance Tool Users Guide.  Since it does not have VAV in the title the Publication Zone search did not find it. Resolution The BACnet Flow Balance manual is part of the Workplace Commissioning Tool and Flow Balance Tool Users Guide (F-27357).  It is installed with the WorkPlace Tech software and can be viewed from the Help menu or it can be found in the Publication Zone by searching with the "F" number.

Issue I/A Series ProView LON display SCHEDULE ERROR: Special day 1 event 2 time must be greater than event 1 time. Environment I/A Series ProView LON Display Cause Typically caused by attempting to use a previously commissioned and active copy the I/A Series R2 lonProview jar file ECDIS210 shadow object. Resolution Power cycle the display. Use the ProView wizard and on the first screen, select Schedule from the Page Selection drop down list.  The Calendar screen should display, select next to move to the Week Schedules.  Select next to display the Special Days screen.  Review the event times entered for Special Day 1 (especially Event 1 and Event 2).  Make sure the times that are entered are in ascending order from midnight (00:00). Review Holiday1 to Holiday 4 and modify the enumeration on all events to "no event." Commit the changes to the display.

Issue Where can I information on accessories for a job that needs to meet a UL-864 (UUKL) project specification? Environment UL-864 UULK/UUKL project requirements Cause Need various approved accessories to meet a UL-864 job specification. Resolution Due to regulatory issues, all current UL-864/UUKL information is published in the latest version of the TAC I/A Series MicroNet BACnet Smoke Control Systems Manual, F-27419.  Always refer to an online version of that manual for the latest approved information.

Issue What is the part number for ordering a second copy of Workplace Pro for a jobsite?  What functionality does it have? Environment Niagara R2 Cause End customer wants a second "engineering" station. Resolution A second copy can be ordered using part number WP-PRO-1.  It can engineer/modify existing stations on the jobsite.  It cannot run stations on the host computer on which it is installed.

Issue During the installation process for the Niagara R2.301.523 software, Windows 7 reports the error "Unable to save file "c:\windows\downloaded installation\{Windows application GUID}\TAC I/A Series Enterprise Server 2.3g.msi".  I thought that the I/A Series R2-523 release was supposed to be compatible with Windows 7. Environment Windows 7 Cause Installation of any software using the Windows Installer on a Windows 7 computer requires that the user have administrative rights on the computer.  This issue is not specific to any given software package but rather is a security restriction enforced by the Windows 7 operating system. Resolution The software must be installed by a Windows user that is a member of the local Administrators users group. There are three workarounds for this issue. Have someone that is a member of the "Administrators" users group on that computer install the software. Have the system administrator add the user's user account to the "Administrators" users group. Have the system administrator create a new administrative user account on the computer for the purpose of installing software.

Issue The option to add or decrease the number of remote I/O modules using the Remote IO Wizard is shown, but what is the process to eliminate all modules? Environment I/A Series WorkPlace Tech Cause Eliminate all I/O modules using the Remote IO Wizard Resolution Open the ADI/Remote IO Wizard from the Applications menu.  With the Remote IO Wizard window displayed hit the Back button and select "none" and click Next.  When prompted with "Do you wish to continue?" select yes and all the RIO Input and output tags will be removed from the drawing.  Note: objects that were linked to these tags that are no longer being used must be "cut" from the drawing manually.

Issue Upgraded the Vykon 3.92 Alarm client and can not get it to connect to the Enterprise Server. Environment Niagara R2, Vykon Alarm Client Cause Installed the wrong client for an Enterprise Server with Cloudscape database. Resolution The VAS 3.92 Client is compatible with Enterprise Server stations running MSDE, Microsoft SQL, or Oracle database services. The VAS 2.50 Client is compatible with Enterprise Server stations running Cloudscape database services. The Vykon 3.92 client and VAS jar file will need to be uninstalled and the correct ones installed. Uninstall the Vykon 3.92 client from the client's PC Stop the Enterprise server and uninstall the vas-2.301.532.v3.jar Install the Vykon 2.50 client and vas-2.301.532.v2.jar per VAS 2.50 Client Release Notes.    

Issue The Link tab in Schedule Object shows " Prism Error " Environment R2 Niagara Cause Directly linking the schedule or calendar status output via external link to another station may cause the receiving station's object to not follow the associated calendar or schedule event.  The link tab will show "Prism Error" Resolution The schedule object output should only be linked to objects within the station and not between stations.  Schedule and calendar objects between stations should only be linked via the master/slave links.

Issue Are the I/A MicroNet Sensors (MN-S, MN-SO, MN-SDK, and MN-SDT) used with the MicroNet 2000 family of controllers part of the Network 8000 obsolescence announcement?   Environment I/A Series MicroNet 2000, MN-S, MN-SO, MN-SDK, and MN-SDT Cause Product obsolescence Resolution The I/A MicroNet Sensors (MN-S, MN-SO, MN-SDK, and MN-SDT) used with the MicroNet 2000 family of controllers are part of the Network 8000 obsolescence and will no longer be available for purchase after December 31, 2011.

Issue TIME and NTP protocol time sync services do not exist on network and the clients for both protocols are disabled.  What else could be causing the time synchronization? Environment I/A Series G3 ENC Cause Third party BACnet device with TimeSync broadcast enabled. Resolution Refer to the documentation for the third party BACnet controller to determine how to disable the TimeSync function.

Issue Wants to be able to access a remotely located group of BACnet MS/TP controllers via BACnet IP or BACnet-Ethernet.  Do you sell any routers or converters of this type? Environment MNB series BACnet controllers using MS/TP communications. Cause Customer wants to use BACnetIP to connect to a group of BACnet MS/TP controllers. Resolution The UNC-520-2 or ENC-520-2, with the BACnet driver installed, can operate as a BACnet IP to BACnet MS/TP router.  These devices allow routing between BACnet-IP or BACnet Ethernet to BACnet MS/TP.  This approach allows for up to four separate MS/TP networks to be routed to the BACnet-IP or BACnet-Ethernet network. The MNB-1000 provides a single MS/TP bus along with the BACnet IP or BACnet Ethernet capability. We have not tested and cannot support any third party BACnetIP to BACnet MS/TP converters.

Issue When running the G3 Niagara AX Lon Tunneling  applet on a Windows 7 computer, all display fields on the LON or Serial tunnel screen are blank.  If data is entered then the form redisplayed, it comes up blank. Environment Microsoft Windows 7 Professional operating system. I/A Series G3 Niagara AX Lon Tunneling  applet Cause Insufficient Windows permissions. Resolution There is no direct solution to this problem with the current version of the I/A Series G3 Niagara AX Lon Tunneling control panel applet, however, there is a workaround. Open the "My computer" Windows explorer window and locate the file c:\Windows\System32\vlonax.cpl.  Right-click on the vlonax.cpl file and select "Copy". Right-click on the computer desktop and select "Paste Shortcut". Rename the shortcut to "G3 LON Tunnel". Open the Windows Control Panel.  If the Windows Control Panel is configured as "View by Category", open the "View by" pulldown box and select "Large Icons". Locate and click on the "User Accounts" entry.  The "Make changes to your user account" window will open. Click on "Change User Account Control settings". Note the position of the notification slider.  If it has already been set to the lowest or second lowest setting, no change is needed.  If the slider is to "Always Notify" or Default (second position), use the mouse to move the slider to the third position.  Click [Ok] to exit the User Account Control window. (optional) If the Control Panel display was changed in step 5, above, change the "View by" selection to "View by Category" To run the G3 LON Tunnel control panel applet from the shortcut, right-click on the shortcut and select "Run as Administrator".  The current tunneling settings will then be displayed and any changes will be properly saved.

Issue Does the IA-SMART (Workplace Pro Utilities) product have updated documentation? Environment Niagara R2 Cause Datasheet on hand is from 2006. Resolution This product was developed and is supported by Smartware Technologies.  It is only sold through Schneider-Electric.  Visit http://web.smartwaretech.com/ for all the latest documentation and support files.

Issue When starting the station, an error message is displayed in the Application Director window reporting a series of javax.baja.sys errors.  The errors are of the format: javax.baja.sys.ModuleException: Cannot resolve dependency xxxxx-Tridium-3.y.zz -> xxxxxx-Tridium-3.a.bb javax.baja.sys.ModuleIncompatibleException: yyyyy-Tridium-3.y.zz Environment I/A Series G3 installation, any versions Cause The modules reported in the first exception line are incompatible with each other. Resolution This issue is usually caused by installing an incompatible version of one of the modules used by the ENS station.  Delete the folder \niagara\niagara-3.x.xx\sw folder (where 3.x.xx is the G3 release number) Reinstall the required 3.x.xx version of the G3 software. Copy any additional required modules to the modules folder. Open the workbench and run the Software Manager to rebuild the "sw" folder. Restart the ENS station.

Issue Cannot open a Niagara G3 station with via a web browser Environment Niagara G3 all versions, ENC-520, ENC-410, ENS Cause The station’s HTTP port number was changed from it default port number of 80. Resolution If the station’s HTTP port number was changed to something other than the default port number 80, then the HTTP port number must be included with the station IP address in the web browser URL  Example:  A station’s HTTP port was changed from its default 80 to 8080.  The following will need to be entered into the web browser’s URL in order to gain access to the station:  http://<station IP address>:8080  

Issue An application created using WorkPlace Tech was working properly when created.  As many additional changes have been made to the application, unchanged portions of the application that were working no longer work correctly. Some observed examples of this issue are as follows: MNB-1000 application that includes the ADI interface worked when the first few ADI points were linked but after moving the application to another computer and linking the remaining ADI points, the ADI interface no longer worked. Hardware I/O points are not being properly handled after editing, compiling and downloading the application to the target controller.  This application was originally created on a different computer but with the same version of the WPT software. When downloading an application to the controller, WorkPlace Tech reports "Unknown error" but no errors were reported when compiling the application. Connecting lines that are a valid connection but are displayed as a red line. Application not correctly using configuration as specified by Hardware Wizard even though Hardware Wizard has been run and appeared to properly configure the application. Some internal program objects do not appear to operate as documented. Environment WorkPlace Tech Tool version 5.x.x Cause If the application data stored in the WorkPlace Tech application drawing file (vsd file) becomes corrupted, the application continues to compile correctly but does not operate.  This corruption is not observed on the drawing itself.  The application data and drawing data are independent of each other within the Visio file.  In some cases, an application created in WPT 4.x may contain application database information that is not correctly recognized by WPT 5.x.x. Resolution After opening the application in the WorkPlace Tech Tool software, run the "Rebuild Application" function to rebuild the internal representation of the application database.  The location of the "Rebuild Application" function in the Visio menu varies depending on the version of Visio that is running the WorkPlace Tech Tool software.  When starting the Rebuild function, a Windows WARNING dialog box is displayed.  To accept the displayed conditions of the Application Rebuild function, click the [Yes] button.  Further information on the information displayed in the dialog box is shown in the NOTE and Warning paragraphs, below. If using a version of Visio prior to Visio-2010, i.e., no ribbon bar, and WorkPlace Tech Tool version 5.6 or 5.7.x, the "Rebuild Application" function is found under the "Application" menu. If using Visio-2010 with WorkPlace Tech Tool version 5.8, the "Rebuild" function is found under the Application menu of the WorkPlace Tech ribbon bar. Note: After rebuilding the application database, the object order of any or all of the control objects may change.  If an attempt is made to monitor the controller containing this application, without downloading the rebuilt application to the controller, the monitor tags may display incorrect information. Warning:  Before running the "Rebuild Application" function on an application for a MNL-800 controller, confirm that index numbers have been properly assigned to ALL LON network variables and constants used in the application.  Failure to confirm that all LON network variables and constants have been manually indexed could result in changes to the LON application profile (XIF file).  This will result in binding issues between the controller LON network variables and other devices on the LON network.

Issue The documentation for the I/A Series G3 Schneider Electric (TAC) proprietary drivers are not included with the I/A Series G3 software documentation. Where can those documents be obtained? Product Line TAC IA Series Environment I/A Series G3 ASD Driver I/A Series G3 GCM Driver I/A Series G3 MicroSmart Driver I/A Series G3 DMS Driver Cause Documentation for these drivers is not included with the I/A Series G3 software release Resolution The documentation for the I/A Series G3 Schneider Electric (TAC) proprietary drivers can be downloaded from the Publication Zone (under Links) on iPortal (iPortal). The following documents are available: F-27522 -- I/A Series G3 ASD Driver F-27527 -- I/A Series G3 GCM Driver F-27523 -- I/A Series G3 MicroSmart Driver F-27541 -- I/A Series G3 DMS Driver