Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

A compiled WorkPlace Tech application does not appear to be working as intended. Is there a "quick fix" that might correct the problem?

Building Automation Knowledge Base

Schneider Electric Building Automation Knowledge Base is a self-service resource to answer all your questions about EcoStruxure Building suite, Andover Continuum, Satchwell, TAC…

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • Knowledge Center
  • Building Automation Knowledge Base
  • A compiled WorkPlace Tech application does not appear to be working as intended. Is there a "quick fix" that might correct th...
Options
  • Bookmark
  • Subscribe
  • Email to a Friend
  • Printer Friendly Page
  • Report Inappropriate Content
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close

Related Forums

  • Intelligent Devices Forum

Previous Next
Contributors
  • sesa116868
    sesa116868
  • Product_Support
    Product_Support

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Back to Building Automation Knowledge Base
Options
  • Bookmark
  • Subscribe
  • Email to a Friend
  • Printer Friendly Page
  • Report Inappropriate Content
0 Likes
2491 Views

Link copied. Please paste this link to share this article on your social media post.

Trying to translate this page to your language?
Select your language from the translate dropdown in the upper right. arrow
Translate to: English
  • (Français) French
  • (Deutsche) German
  • (Italiano) Italian
  • (Português) Portuguese
  • (Русский) Russian
  • (Español) Spanish

A compiled WorkPlace Tech application does not appear to be working as intended. Is there a "quick fix" that might correct the problem?

Picard Product_Support
‎2018-09-06 12:53 PM

Issue

An application created using WorkPlace Tech was working properly when created.  As many additional changes have been made to the application, unchanged portions of the application that were working no longer work correctly.

Some observed examples of this issue are as follows:

  • MNB-1000 application that includes the ADI interface worked when the first few ADI points were linked but after moving the application to another computer and linking the remaining ADI points, the ADI interface no longer worked.
  • Hardware I/O points are not being properly handled after editing, compiling and downloading the application to the target controller.  This application was originally created on a different computer but with the same version of the WPT software.
  • When downloading an application to the controller, WorkPlace Tech reports "Unknown error" but no errors were reported when compiling the application.
  • Connecting lines that are a valid connection but are displayed as a red line.
  • Application not correctly using configuration as specified by Hardware Wizard even though Hardware Wizard has been run and appeared to properly configure the application.
  • Some internal program objects do not appear to operate as documented.

Environment

WorkPlace Tech Tool version 5.x.x

Cause

If the application data stored in the WorkPlace Tech application drawing file (vsd file) becomes corrupted, the application continues to compile correctly but does not operate.  This corruption is not observed on the drawing itself.  The application data and drawing data are independent of each other within the Visio file.  In some cases, an application created in WPT 4.x may contain application database information that is not correctly recognized by WPT 5.x.x.

Resolution

After opening the application in the WorkPlace Tech Tool software, run the "Rebuild Application" function to rebuild the internal representation of the application database.  The location of the "Rebuild Application" function in the Visio menu varies depending on the version of Visio that is running the WorkPlace Tech Tool software.  When starting the Rebuild function, a Windows WARNING dialog box is displayed.  To accept the displayed conditions of the Application Rebuild function, click the [Yes] button.  Further information on the information displayed in the dialog box is shown in the NOTE and Warning paragraphs, below.

If using a version of Visio prior to Visio-2010, i.e., no ribbon bar, and WorkPlace Tech Tool version 5.6 or 5.7.x, the "Rebuild Application" function is found under the "Application" menu.

If using Visio-2010 with WorkPlace Tech Tool version 5.8, the "Rebuild" function is found under the Application menu of the WorkPlace Tech ribbon bar.

Note: After rebuilding the application database, the object order of any or all of the control objects may change.  If an attempt is made to monitor the controller containing this application, without downloading the rebuilt application to the controller, the monitor tags may display incorrect information.

Warning:  Before running the "Rebuild Application" function on an application for a MNL-800 controller, confirm that index numbers have been properly assigned to ALL LON network variables and constants used in the application.  Failure to confirm that all LON network variables and constants have been manually indexed could result in changes to the LON application profile (XIF file).  This will result in binding issues between the controller LON network variables and other devices on the LON network.

Labels (1)
Labels:
  • TAC IA Series
Tags (1)
  • Find more articles tagged with:
  • 6941
Was this article helpful? Yes No
No ratings

Link copied. Please paste this link to share this article on your social media post.

To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of