Issue Unable to find an object in the Database error when Alarm Page is selected in the object editor. Environment Alarm Functions Alarms Cause Alarm Function keys still present in the registry after Alarm Functions have been removed from Continuum. Resolution In order for Alarm Functions to work, special registry keys are created under the Andover Controls HKEY_LOCAL_MACHINE\Software\Andover Controls\Continuum\Settings folder. To resolve this issue on systems where alarm functions are no longer used... Make a backup of HKEY_LOCAL_MACHINE\Software\Andover Controls\Continuum\Settings Delete the unused registry keys per Continuum online help article User-Defined Alarm Functions.

Issue What is the BACnet address and BACnet object ID for the Xenta 913? Environment TAC Xenta 913 Cause The Xenta 913 does not have those features since it's not a BACnet device. Resolution The Xenta 913 is a gateway that translates the BACnet objects so that they can be read by for example Lonworks devices. It is not a native BACnet device itself, hence it doesn't have a BACnet address or a BACnet object ID.  

Issue PIR Passive Infrared Sensor, Motion Detector with I/NET Environment Remote Arming Terminal(RAT) or OP5 site with PIR or Passive Infrared Sensor or Motion Detector Cause Site has an Intrusion Alarm System with OP5 arming terminal, the problem is that they want to disable messages from PIR (Passive Infrared Sensor detectors when the zones are disarmed. The goal is to only have alarms when zones are armed. One reason is that there are many PIR changes in the time when the building is occupied. They set the input of PIRs as an DA.   Resolution The best solution is to use an event sequence or sometimes referred to as an event definition. In other words there needs to be a relay which enables or disables the PIR. Some use the Shunt relay on the SCU(if the SCU is not double addressed) for this and it is on either one leg of the power or a contact on the PIR to enable-disable/arm-disarm the PIR.  

Issue Since the MZ18 is only 180N torque spec, is there a higher torque version available? Environment MZ18 in various versions. Cause Some applications require a higher torque actuator. Resolution Unfortunately, the MZ18 is only available in a 180N version through Schneider Electric.

Issue In some heat / cool / flow meter installations, the customer is also requesting a billing software to be used together with the meter Environment heat / cool / flow meters Multical 601 602 Billing software Cause Being able to provide a complete package of meter hardware and billing software. Resolution Unfortunately, Schneider Electric does not have any billing software for heat / cool / flow meters in the product portfolio. Our recommendation is to look at what the Kamstrup brand has to offer.

Issue Using a terminal mode connection, where is the network number for a GCM located? Environment GCM-84000 series GCM-86000 series Cause Attempting a serial connection with Treetech for the purpose of uploading the GCM database (for backup) Resolution After logging into the GCM, follow the menu path below: SYSTEM > DATABASE > INSTALL DATA > NETWORK NUMBER

Issue When an alarm comes into Active Alarm View the wav file keeps playing after the alarm has been silenced. Environment Alarm Enrollment Event Notification Wave File Cause The wave file location has been moved. Alarm Enrollment or Event Notification wave file association has been lost. Resolution Re-point the Alarm Enrollment or Event Notification to the wave file and retest.

Issue Unable to create a new i2/b3 Device object. Getting an error "Cannot set the handle. Duplicate Infinet Id and comm port" when trying to create a new Device object. Environment Continuum i2xxx and b3xxx controllers. Cause The error is seen when trying to create a Device object with an Id that already exists on the network or in the Database. Resolution 1. Create the Device object with a different / unused node Id. 2. Check the Database to see if there any ghost entries for this Device object that may not have been deleted properly. Running the Continuum Analyzer tests may show, and clean, these ghost entries. 

Issue What quality spec does the tubes included with the sensors have? Environment 004700320 SPD310-100/300/500/1000Pa Differential Air Pressure Transmitters SPD310-100/300/500/1000Pa   004700340 SPD310-1000/1200/2500/5000Pa Differential Air Pressure Transmitters SPD310-1000/1200/2500/5000Pa   004700360 SPD360-300/500/1000/2500Pa Differential Air Pressure Transmitters SPD360-300/500/1000/2500Pa Cause The quality of the sensors are, depending on environment where installed, vital information in order to determine if the sensor is suitable or not. Resolution   The included plastic tubing consists of the tubes and connection hose. Tubes are from ABS Resin and the hose is from PVC. Both materials themselves are suitable for a wide range of applications also outside and of high consistency against different influences. But they are not especially strengthened against UV radiation.

Issue Details on hysteresis of the SPD910 series sensors Environment 004701090 SPD910 2000Pa Switch Pres Air 004701080 SPD910 1000Pa Switch Pres Air 004701070 SPD910 500Pa Switch Pres Air 004701060 SPD910 300Pa Switch Pres Air Cause In some applications the hysteresis of the sensor is important Resolution There are 2 types which can switch the 300 Pa:  - SPD910-300Pa and SPD910-500Pa. The hysteresis or switching differs from type to type because of range and the clip feather. In general they are as follows: SPD910-300Pa             0,1mbar +/-15% SPD910-500Pa             0,2mbar +/-15% SPD910-1000Pa           0,4mbar +/-15% SPD910-2000Pa           1,0mbar +/-15%

Issue When UltiVist completes a backup, where is the backup file stored? Environment UltiVist Cause For copying to portable media and safekeeping offsite. Resolution The backup file is located in the \FI\UVDBSAVE folder.  The backup file is named:  UVBACK01.ZIP or UVBACK02.ZIP or UVBACK03.ZIP UltiVist will create one file each time a backup is done.  It will overwrite one of the three files above so that there will only ever be three backup files in this directory.

Issue How many BACnet MSTP trunks are supported on a Jace-600 and Jace-700? Environment Jace-600 Jace-700 Niagara G3 Cause Job estimate requires a high number of BACnet controllers Resolution The Jace-600 and Jace-700 are capable of up to 5 BACnet MSTP trunks each:  one on the main board, and four more if the two option cards are both installed (part# TRD-NPB-2X-485). Only one MSTP driver is required to enable all five (part# ENC-DRV-MSTP).

Issue Can more than four T-IO-16 I/O modules be added to the JACE-6 or JACE-6E hardware platform? Environment I/A Series G3, JACE-6, JACE-6E, T-IO-16, T-IO-34 Cause The JACE-6 controller will only recognize four I/O 16 modules. Resolution The JACE-6 and JACE-6E can only support ... Maximum of four IO-16 modules or Maximum of one IO-34 and two IO-16 modules

Issue Does Niagara G3 provide a way to resend an alarm to an email until it get acknowledged? Environment Niagara G3, ENS, ENC_520, ENC-410 Cause Want to keep sending an alarm notification email until it is acknowledged. Resolution Niagara G3 has a property called Escalation Level# which is located in the Alarm Class object. Alarm escalation is a feature that allows you to configure an alarm class so that unacknowledged alarms that are assigned to that class can be re-routed if they are not acknowledged within a specified amount of time. When enabled, this property allows for resending of an alarm notification if the alarm has not been acknowledged. The unacknowledged alarm notification can be resent up to 3 times. The EmailRecipient would be linked to a designated Alarm Class which is setup for email notifications you want to re-send until they are acknowledged. 1. Open the designated Alarm Class 2. Set the three “Escalation Level# Enabled” to “true”. 3. Set the three “Escalation Level# Delay” times to the time you want to what before the notification and therefore email is resent. 4. Save changes and then open the Wire Sheet that the Alarm Class is located on 4 Connect each of the output of the Escalated Alarms to the EmailRecipient        (You can connect all the Escalated Level output to the same EmailRecipient or multiple email recipients.) Again, the Alarm Class can be configured to send a notification up to a total of 4 times until acknowledged - the initial first notification email and 3 re-send of the notification if the alarm has not been acknowledged. No further notification will be sent once the alarm is acknowledged.  

Issue Cannot get the BACnet IP port to enable in a JACE-6 or JACE-6E controller. Environment I/A Series G3, JACE-6, JACE-6E, BACnet/IP Cause The JACE-6 and JACE-6E controllers include two Ethernet ports LAN1 and LAN2 and the user must select the appropriate interface adapter. Resolution The JACE-6 and JACE-6E controllers include two Ethernet ports LAN1 and LAN2 which represent Interface 1 (en0) and Interface 2 (en1).  The user must select the appropriate interface adapter.  To configure a BACnet/IP port: Expand the Ip Port in the property sheet view. Set the Network Number from “-1” to the BACnet network number for the network segment to which you are connecting.  If this is an existing BACnet installation, make sure to use the same network number already in use.  If this is a new BACnet installation, you can choose this number (for example: 100). Expand the Link component in the property sheet. Under Link, use the drop-down list for Adapter to select the network adapter to use. These adapters are automatically discovered and validated by G3. Review the Udp Port setting being used for BACnet communications.  By default, UDP port 47808 decimal (0xBAC0 in hexadecimal) is used. If your BACnet/IP installation is using another UDP port, enter this port number in the Udp Port property. Be sure to enable the IP port: right-click on the IP Port, go to Actions, then click Enable 

Issue StruxureWare Network 8000 conversion program is changing some "Logic" blocks to a block type called "Invert".   Could this be causing missing pointer issues? Environment SBO 1.2 and later Network 8000 conversion program with any Network 8000 GCM file. Cause This is as designed; see Resolution for explanation.   Resolution A Logic object is 'Migrated" as an Invert object if only used as a single invert gate. The other objects that reference that object as a pointer are changed also to reflect the block name 'Invert'. This is documented in the Technical Reference Guide in section 89.7.

Issue Is there a Niagara G3 driver for communicating to Trane controllers? Environment Niagara G3 Cause Job Specification requirement Resolution Schneider-Electric does not have a proprietary driver for Trane control systems.  Historically, Trane has used open protocols like LON and BACnet both of which are available with Niagara.

Issue Is it possible to monitor TAC Vista 5.1.x active alarms in some third party system? Environment TAC Vista 5.1.x Cause The alarms in Vista is saved in a text file in the Vista database. But reading this file is not a good way for a third party system to get the active alarms. A better way is to use OPC. Resolution Install the Vista OPC server and use a OPC client to get the alarms from Vista in to a third party system.

Issue Trying to change the Priority level that the Schedule uses from the default 16 to a higher priority. Environment Continuum BACnet Schedule object Cause The Schedule object has not been discovered on the BACnet side. The BACnet attributes can't be viewed or modified. Resolution Find the Schedule on the BACnet side. Right-click Root and select Find New BACnet Devices. Right-click the Device in the BACnet Devices folder and select Send To > Database. Open the Schedule and change Priority from the default 16 to the required priority level.

Issue Upgrading the Automation Server firmware from version 1.0 to 1.2 or 1.3 fails Upgrading the Automation Server firmware from version 1.1 to 1.3 fails AS is going into failsafe when attempting to upgrade it to version 1.2 Product Line EcoStruxure Building Operation Environment StruxureWare Building Operation 1.2 and 1.3 AS-L AS-B Cause It is not possible to upgrade an AS more than one version at a time. Resolution Upgrading from 1.0 to 1.3 should be done as follows:: Install Device Administrator version 1.1 (if not already done) and upgrade the AS to firmware version 1.1 After the upgrade has finished and the AS is ready, upgrade to version 1.2 from Device Administrator version 1.2 When the AS is ready again, upgrade to version 1.3 from Device Administrator version 1.3