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Label: "andover continuum"

View in: "Building Automation Knowledge Base" | Community

2209 Posts | First Used: 2018-09-06

Building Automation Knowledge Base

Issue Is it possible to determine when a Continuum Security Key was removed from a Continuum Cyberstation? Product Line Andover Continuum Environment Continuum Cyberstation Continuum Security Key Cause A Security Key is removed from the Continuum Cyberstation. Being able to pinpoint when it was removed may help in investigating who has taken the key. Resolution It is not possible to determine when the key was physically removed from the PC with the Continuum or Windows Logs. There is no information in the Continuum Error Logs on this removal and in the Windows logs, the disconnect/connect messages for USB devices don't indicate what the device actually is.

Issue Controller fails to backup to flash. See error message "Unable to backup objects to flash ..." ACCStatusFlash variable should be ACCFlashValid not ACCFlashFailure Product Line Andover Continuum Environment Continuum Controllers NetController 2, bCX9640, bCX4040 Cause A Program or Function in the Controller is corrupt and cannot be compiled or is blank and does not have any Plain English code in it. Resolution Go to the config page (Controller Configuration) Clear database backup Fix up or delete the offending programs Re-attempt to save the database to flash

Issue Cannot delete personnel. A personnel object will not be deleted due to distribution failures. Product Line Andover Continuum Environment Cyberstation Cause If a person has an area assigned and the controller or door has been deleted, the distribution to remove that person from that controller cannot be accomplished successfully. Resolution First, remove all areas from the personnel object before deleting the object. This is by design. The reasoning behind this is to allow a person to be removed from the network before disabling access. Other things to check if distributions are failing: If running MSDE or SQL2000: Check to make sure the Agent is running. Check for duplicate tables and make sure they're all DBO Check Security Continuum DB make sure there is only one DBO linked to Andover97. If using SQL 2005: Look at the jobs under the Agent. They trigger every 5 minutes and are responsible for the task of deleting the personnel objects marked for deletion. At times there are errors for why the jobs are not running properly. If the above steps do not correct the issue then it could be an issue with the database. The PSS engineer may request the database to perform analysis to reproduce what is happening and offer suggestions to correct the problem.

Issue Where do I find our BACnet controllers BACnet PICS? (Protocol Implementation Conformance Statement) Product Line Andover Continuum, EcoStruxure Building Operation, TAC IA Series Environment All BACnet controllers Cause Alternative locations to find BACnet PICS for our controllers. Resolution PICS documentation can be found on The Exchange Download Center and BACnet International website.

Issue Door needs to be set to SiteMode+CardMode for weekdays and SiteMode+CardMode+PinMode for weekends. Product Line Andover Continuum Environment NetController (CX9900 , CX9940 , CX9702 , ACCX5740 , ACX5730) InfinetController (ACX780, ACX781) Cause Customers want to have a PE program that changes the door mode to be more secured for the weekend according the building schedule. Resolution In the PE program ; Set DoorName\EntryNormMode = 3 ' Set the door mode to SiteMode+CardMode for weekdays Set DoorName\EntryNormMode = 11 ' Set the door mode to SiteMode+CardMode+PinMode for weekends. The values for the different modes are: 1 = SiteMode 2 = CardMode 4 = GeneralMode 8 = PINMode 16 = ScheduleMode The individual values are added together to obtain the desired mode. As seen above, setting the mode to 3 makes the door validate site + card. It is recommended that both the normal and nocomm modes be set (EntryNormMode, EntryNoCommMode) For a dual reader door, use the corresponding ExitNormMode and ExitNoCommMode.

Issue In Design mode, you can view and then zoom in and then out, but once a windows control is added, the zoom feature is lost Product Line Andover Continuum Environment Continuum Pinpoint Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause Functions as designed Resolution FAD - Functions as designed. This issue was detected and written up and investigated by engineering. Based on the engineer that wrote Pinpoint, it was decided to not make this feature available with Windows control added. We know zoom works in Design mode until you add the Windows Control, but the coding required to make it work with the Windows Control would have been too much and cause instability. Engineering decided to make that feature unavailable.

Issue Error launching EpiBuilder or EpiDesigner outside of Continuum Product Line Andover Continuum Environment EpiBuilder Continuum Cyberstation Windows XP Windows 7 Windows Server 2003 Windows Server 2008 Cause Running EpiBuilder or EpiDesigner prior to running it through Continuum will generate this error. Resolution Create a personnel object in Continuum, open that object in Personnel manager and select, Create/Edit badge. This will open EpiDesigner for the first time in Continuum. After that, you can open EpiDesigner independently from Continuum.

Issue How to get BACnet B3xx controllers to know whether its parent BCX1 is online with its MSTP network or not. Product Line Andover Continuum Environment BACnet B3xx BCX1 MS/TP Network Cause There may need to be some action taken if communication is lost with the parent controller. Resolution Use the BACnet attribute of System_Status of the BCX1 with BACnet full path in the B3xxx's PE program. Make sure that you need to delay the program with enough waiting time, otherwise, it could make the MSTP congested. For example: Line Checking If BACnetDevices\MyBCX4040 System_Status = Operational then Goto Wait10Secs Line Wait10Secs If TS > 10 then Goto Checking Line E 'Do something to process the BCX offline situation in the b3 controller. Goto Wait10Secs

Issue What kind of noise/surge protection is provided in the electronic circuit of Andover Continuum controllers? Product Line Andover Continuum Environment All CXs All i2 devices All B3 devices Cause Many projects specify the need to provide controller inputs and outputs with surge protection via optical isolation, metal oxide varistors (MOV), or silicon avalanche devices. In many cases fuses are not permitted for surge protection. Resolution Summary of noise/surge protection provided in the electronics of Continuum controllers. OUTPUTS: On relay output points the relay itself provides an inherent isolation of about 2500V. Additionally a MOV could be added for more protection. When adding an MOV, it should be placed at the load and not at the controller for maximum protection. INPUTS: Most of the controllers (but not all) include TVS (Transient Voltage Suppressors) although they ARE NOT optically isolated, it may be possible to get off the shelf optically isolated TVS for additional protection. Note that ALL controllers have passed EMC compliance test for noise and voltage surge.

Issue Cannot see a SE7300 Room Controller when connected to a BACnet MS/TP network. Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices Environment SE7000 Series SE7000, SE7200, SE7300, SE7600, SE76x7 Ex Viconics branding VT7000 Series Viconics room stats with BACnet communications Cause Units are shipped from the factory with the BACnet network disabled. Resolution Power up the unit. Press the middle button down for 8 Seconds (It is either the Override or °C/°F Button depending on model). Enter the password if it has been set, or leave as the default 0 for no password (as shipped from the factory). Use the down key to find the "Comm Addr" value. By default this is set to 254 BACnet communications disabled. Adjust this to the desired value within the valid range of 1 to 127, but also ensure it is in the range of your BACnet Max Master setting on the connected system. Once set, power off/ on the unit to change the address to the new value. The unit should now be visible on the BACnet MS/TP network. Note: The SE7xxx Room controllers will auto baud to match your MS/TP network, there is no baud rate setting to adjust. Also any password set on the SE7xxx controller must be temporarily disabled to allow the middle button to operate correctly. For further information on installing the Room Controllers please see SE7000 Series Installation Instructions.

Issue While RS485 requires a daisy chain topology, can b-Links be daisy chained along with b3 controller in the BCX segment. Product Line Andover Continuum Environment MSTP b3 B-Link RS485 Cause While RS485 requires a daisy chain topology, the addition of b-Links to a RS485 bus makes the limitations of bus wiring less clear. Resolution RS485 is an electrical standard. The key to understanding RS485 topology conformance is to understanding that each segment of the RS485 bus must have a daisy chain topology with the required termination resistors installed at each end of the segment. The bus segment that runs from the BCX controller to inputs of several b-links and or b3 controllers would constitute one segment. As long as this segment has a daisy chain topology with the proper termination resistors installed it conforms to the requirements of RS485 bus wiring. Each outgoing leg off of any given b-Link constitutes one distinct and separate segment. As long as this segment has a daisy chain topology with the proper termination resistors installed it conforms to the requirements of RS485 bus wiring.

Issue Internet Explorer 9 will not work with webClient Product Line Andover Continuum Environment webClient Windows 7 Windows Server 2003 Windows Server 2008 Cause Internet Explorer 9 isn't compatible with webclient 1.93 and below Resolution Certain versions of webclient are compatible with specific versions of Internet Explorer. Download Andover Continuum Software and Firmware Compatibility Matrix from The Exchange Download Center. Internet Explorer 9 has not been tested against webclient 1.93 or below, but there have been reports that it will not work with webpinpoint graphics. Two options to resolve: Downgrade Internet Explorer according to the Continuum compatibility matrix. web.Client v1.94 SP1 - Software (Release Date: 2013-Jul-14) for webClient 1.94 includes support for Internet Explorer 9.

Issue Active alarm view shows alarms in a distorted way or the colors are aren't correct. Click in the alarm area in different places may cause some additional pieces of the fields to display Product Line Andover Continuum Environment Continuum Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause Usually this happens on one PC and the others in the system are still working ok. Something on the PC has been installed or is interfering with the painting of the alarm screen. Resolution Check to see if any MS updates have been applied to the system Run an antivirus and/or malware scan Remove the Silence Column and that should take care of the issue.

Issue Unknown meaning of object status numbers and descriptions Product Line Andover Continuum Environment Continuum Cyberstation Cause Continuum uses object status numbers and descriptions for diagnostics. A list of these enumerations is required. Resolution See file Stsvc.txt in the Continuum directory In Continuum Versions 1.5 and higher, a new database attribute exists. This new attribute is "ObjectStatus". When the value of an object in the Continuum system is greater than zero, then an indicator icon is placed on that object in the explorer view. This indicator icon is also placed on the parent object and subsequent parent objects as applicable. This indicator icon will reveal the reason it has been placed on the object when you place your mouse over the indicator icon. This ObjectStatus attribute value is a bitwise type of attribute. ObjectStatus values and their descriptions: 0 - No mouseover, display normal 1 - Requires a Save from Controller (Parent) 2 - Requires a Save from Controller (Child) 4 - Requires a Flash Backup 8 - Object must be reloaded 16 - Object has been offline edited 32 - Object has been offline created 64 - Flash backup disabled 128 - OS update fail Combination values will display more than one description. For example, 144 would display OS Update Fail and Object Has Been Offline Edited

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support for assistance. Issue The Continuum database mdf file’s autogrowth setting is set to 12800 % causing the file to grow quickly. When attempting to change the value in SQL Server Management Studio (SSMS) you receive the error below and the value cannot be changed. Product Line Andover Continuum. Environment Continuum Cyberstation Microsoft SQL Server 2005 sp1 Cause There is a known bug within SQL Server 2005 sp1 which causes the autogrowth setting for a database file to be set to 12800% with no user interaction. Resolution Since you cannot use the dropdown box to change the autogrowth function you will need to open a new query and execute the following two sql statements: Alter Database ContinuumDB Modify File (Name=’ContinuumDev’,Filegrowth = 10MB) It may be necessary to change the Name of the database file that is being modified. The autogrowth setting of 10 MB is the default for Continuum. Note: Upgrading to SQL Server Service Pack2 or high should also resolve the issue. Care should be taken to follow the Compatibility Matrix Update - Andover Continuum PA-00503 and Compatibility Matrix Update - Andover Continuum PA-00369 for service pack compatibility.

Issue Cyberstation is receiving multiple notifications of the same event. Product Line Andover Continuum Environment CX9702 Continuum CyberStation Cause When a workstation has received delivery of an alarm event it sends a receipt acknowledgement to the controller. If the controller does not receive the acknowledgement, it will resend the alarm. Network issues can interfere with the delivery of an alarm event receipt acknowledgement message. Resolution Resolve any network issues that may be hindering the acknowledgement communication.

Issue Is it possible to integrate Schlage products with Security Expert? Product Line Security Expert Environment Security Expert Server (vv4.2.259.19 and above) SP-C controller Firmware (v2.08.923 and above) Cause Unable to migrate or convert a legacy access control system which has Schlage devices integrated to Security Expert Resolution With Security Expert Software (v4.2.259.19 and above) and SP-C firmware (v2.08.923 and above), the integration of Schlage devices (AD300 and AD400) with Security Expert software is supported. It is always recommended to use the latest Security Expert Version and SP-C firmware version to avoid any known issues. For more information regarding the, Schlage Integration with Security Expert, download the attachment. Refer to Security Expert Allegion Smart Reader Integration

Issue If a Door is unlocked by schedule, for example, during business hours, a door ajar alarm is not available. How can you configure the door if the site would still like to receive a door ajar alarm, alerting them if someone goes through the door and leaves it ajar. Product Line Andover Continuum Environment CyberStation CX9900 CX9702 CX9680 ACX5720 ACX5740 Cause When a door is unlocked by schedule (or timed/permanent unlocked) the Continuum controller by design does not perform door ajar checking until the door re-locks. Resolution Write a PE program to monitor the door's DoorSwitch and set the DoorAjar flag as needed. Care should be taken as to only engage the PE program when the access engine in the controller is shunting the alarm in order to avoid contention. NOTE: Make sure to attach the DoorAjar alarm enrollment to the door. Below is a sample PE program. IMPORTANT: This PE code is provided as a sample ONLY, you can use it as a guideline for creating your own PE programs to perform similar functionality. 'This program monitors a door while the door is unlocked by schedule 'and generates a door ajar alarm if the door is left ajar 'Program is LOOPING and AUTOSTART RESET: MyDoor DoorAjar = False Goto CHECKING CHECKING: If SCH_PNT = On then Goto MONITORING 'when door is not unlocked by schedule let controller handle ajar condition MONITORING: If MyDoor DoorSwitch = Opened then Goto ENSURE_CLOSE If SCH_PNT = Off then Goto RESET ENSURE_CLOSE: If TM > 1 then Goto SEND_ALARM 'if door is left ajar for over 2 minutes report a door ajar alarm If MyDoor DoorSwitch = Closed or SCH_PNT = Off then Goto RESET SEND_ALARM: MyDoor DoorAjar = True If MyDoor DoorSwitch = Closed or SCH_PNT = Off then Goto RESET E: If TS > 30 then Goto RESET

Issue When looking at the controller configuration web page of a CX9702, it shows comm status = online, but when in Continuum it shows up as offline. Product Line Andover Continuum Environment CX9702 CyberStation Cause Controller received a probe from the workstation but Continuum has not been able to acknowledged that the probe was successful. Resolution Check that the network ports are all open Shut down and restart Continuum on the workstation Or: Edit controller object in Continuum Explorer Select Out of Service and Apply De-select Out of Service and Apply

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