Issue Using a door keypad to enter command codes to carry out commands such as arm/disarm system, extend door unlock on jet way etc. Environment CX9900 with AC1Plus CX9680 with AC1Plus ACX5720 ACX5740 Cause Requirements Resolution Click here for a PDF document with instructions on how to configure the system to capture command codes using a keypad at a door.

Issue Site requirement that all card holders' records be kept disabled and are only enabled when card holders enter the building. Environment CyberStation CX9900 CX9702 CX9680 ACX5740 ACX5720 ACX781 Cause Not known cause Resolution Click here to see sample PE programs that implement the use case.

Issue How can I use more than four site codes in Continuum? Environment Continuum Access Control ACX57xx CX9900 CX9680 CX9702 ACX781 Cause Continuum will only support four site codes. Resolution A workaround to this is to use the Custom Wiegand card format to create unique card numbers. To do this, we will set the custom format to allow a unique 24-bit card number to be created from the existing 8-bit site code and the 16-bit card number. Download Instructions

Issue Customers wanting to use a Barcode Reader for door access Environment Access Control site wanting to use Barcode Readers Cause Barcode Readers often are a higher  Resolution I/NET The SCU is the best you could have so that makes it easier with memory requirements and so forth. Since you have the SCU, set it up for 26-bit Wiegand (2 parity bits and 24 data bits). It would look like this: e eeeeeeee eeeeooooooooooooo o That is a 1-bit starting bit, even parity, 8-bit facility code, site number, card number, 16-bit segment, and the 1-bit ending parity (26 bits all together). That is how many data bits the reader normally takes. 26-bit Wiegand is typical and most common. The true bits are the facility code, site and card number. The beginning and end is the parity. For more information, see TCON300, beginning on page 9-59. This is the key card translations section, and may be valuable in figuring out the solution to the bar code reader. Lastly, one idea is to contact a company called RFIDeas.com. They make a bar code reader that may be a solution. If the bar code reader is outputting a card number larger than 16 digits, convert it to 26-bits of Wiegand data (it can handle up to 64-bitWiegand). If it goes over 64-bit, they have a special firmware which allows up to 254 bits of wiegand data. With the SCU, the 26-bit is the standard. Code 128 is used to barcode INET products. The Cypressworld CVX-1300 is an alternate solution for connection between the I/NET SCU and the Barcode Reader. Continuum Code 39 is used to barcode the serial number on Continuum and Pelco boards.  Most readers can auto switch between these and other code types.  

Issue When editing a personnel object an error is received "Input string was not in a correct format" using 1.82 or 1.90. Environment Webclient Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Cause Microsoft released .Net 2.0 SP2 which caused an issue with our code in the personnel area. Resolution The version of Continuum you are using will determine the solution you need to use. 1.82 - Uninstall .net 2.0 SP2 1.90- Install the following hotfix  Click here to download The issue was corrected in 1.91.

Issue Why are many BACnet controllers sending out Who-Is requests for a Cyberstation that is Offline and been removed from the Database? Environment Continuum BACnet Cause Even though the Cyberstation Device object has been removed from the database, there are probably still references to it in the various controllers in the field. If this Cyberstation was the recipient of BACnet alarms from these controllers then they may still have its Device ID as a delivery recipient and send out the Who-Is packets to locate this device.   Resolution There are a couple things that can be done to fix this problem, basically the reference to this device needs to be removed from every controller. Make sure to perform a global teach, this should fix up most of the routing tables. The next thing to do is to reload any and all affected controllers. (You can use Wireshark to determine which controller are sending the who is requests, see details below.)   In the attached packet capture here, you'll find details of the Who-Is packet and the NPDU layer that show the details that you will be looking for to identify the source of the packet. A filter of "bacapp && (bacapp.unconfirmed_service == 😎 && (bacapp.who_is.low_limit == 199)" was used in this example to focus on the Who-Is packets being directed to device 199.

Issue Personnel Manager lacks Access Event built in report like Personnel Editor, this article outlines a procedure for adding similar functionality to the Personnel Manager via a list view that can be invoked from a Personnel Manager's application button. Environment CyberStation Cause Add Access Event report functionality to Personnel Manager. Resolution Click here for a pdf document that outlines the procedure.

Issue An error has occurred, please try the operation again later when opening a Digital Sentry video layout on a browser PC using Webclient 1.91 Environment Digital Sentry 4.3 or 7.x Webclient 1.91 Windows XP Windows Vista Windows Server 2003 Cause There are 2 updated hotfix files necessary for video display in a browser with 1.91. Resolution Click the link below and follow the instructions for installing the DSConneX_VideoPatch contained in the file Click here to download the file

Issue I cannot logon to an AC256 or AC8 controller. My AC256 Xdriver has stopped communicating with the AC256. Environment AC256 AC256+ AC8 AC8+ Cause Unable to establish communications with an AC256 type controller. Resolution The attached document contains a thorough set of procedures for troubleshooting communication issues between an AC256 controller and a computer that is running a terminal emulator program such as ProComm or HyperTerminal. This requires that the computer have a available serial port or a USB to serial converter.  Troubleshooting AC256+ Comm Issues.doc

Issue Review of Windows event log, product event logs, or error windows during operation provides an error code number that is unreadable. Environment Microsoft Windows Cause Microsoft uses a standard list of error codes which programs can access. The display of these errors is typically in a decimal or hexadecimal format. Resolution Use the Windows Error Codes spreadsheet which allows the user to enter the code as either Hexadecimal or Decimal format and provide the text description for the error code. Use the error code description to further diagnose the problems being experienced. Guidance on whether a code is Hexadecimal or Decimal: 0x00000001 - Hexadecimal -214000000 - Decimal

Issue Access denied pop up messages occur at the end of a Continuum or Webclient installation MFC error Environment Continuum Webclient Windows XP Windows Vista Windows Server 2003 Windows Server 2008 Cause At the end of the Continuum or Webclient install an attempt is made to register a number of files and access is being denied. Resolution Reinstall Continuum or Webclient as a local Administrator with Anti Virus and any Firewalls disabled Download AccessDeniedReg.zip and follow the instructions in the RegInstructions.txt to run a batch file to register the files. Note: The workstation may require a reboot after running the batch file.

Issue How should I engineer my BACnet project? What are some of the pitfalls and what is best practice? What work can be done offline in the office prior to going to the jobsite and what has to be completed when online on site? Product Line Andover Continuum Environment Continuum BACnet systems Cause There are multiple ways to engineer a system. Often project timescales do not allow for all of the engineering to start after the system goes live on site.  Resolution Engineering Continuum BACnet Systems V5.pdf is designed to provide guidance for the Sales and engineering teams when designing a BACnet system. It details how to engineer some of project tasks offline and what must be done at the job site. Then a Hints and Tips section gives further assistance with links to other helpful articles.

Issue Trying to install CyberStation 1.9x.  It completes but then pops up 6 errors saying "Access denied" Environment CyberStation 1.9x Cause Microsoft hotfix KB942288-V3 is installed or files are not getting registered Resolution Verify that you are installing Cyberstation with Admin rights Uninstall MS hotfix KB942288-V3 .  To do this see below. Click on Start then settings then select Control Panel from the Windows menu.  Double click Add/Remove programs. In Add/Remove programs make sure the "Show Updates" checkbox on the top of the window is selected. Scroll through the list of installed item and find the Microsoft update named "KB942288-V3" Select the update and then click the "Remove" button. Once complete shut down and restart the PC and reinstall CyberStation. Note: If KB942288-V3 was slipstreamed into the image that was used to install XP SP3 then you will not see this in Add/Remove programs Please use the link below to download a batch file to register some of the files that aren't getting registered. Copy it into c:\Program Files\Continuum, unzip the text file. Open the file and "Save As" a batch file and then run it. AccessDeniedRegisterFiles191.zip

Issue Instructions listed in the webclient installation guide have been followed. Accessing Webclient pinpoint from any browser, the following error occurs when Webclient is installed on Windows Server 2008 "Unknown Error. Server:http://ServerNameDNWACserverFactory/WACSERVER Factory.soap" Environment Webclient Windows Server 2008 Cause The 1.92 Webclient installation instructions do no include all the instructions to configure Webclient Pinpoint for Windows Server 2008. This has been corrected in 1.93. Resolution The 1.92 Webclient installation instructions do not include all the steps needed to configure Webclient Pinpoint for use on Windows Server 2008. The complete set of instructions are included in the 1.93 release of Webclient. Click here for the 1.93 instructions for Server 2008 Click here for a sample web.config file

Issue Displayed temperature on the ETR is offset from the actual temperature reading of the controller. Environment ETR Thermostat Cause Factory calibration is offset from actual temperature. Resolution Click here to download the Installation and Operating Instructions Temperature Display Adjustments Temperature display may be adjusted by adjusting the ZERO or OFFSET Potentiometer (P2) as shown on the diagram.  Adjust P2 until the LCD Display reading, matches your controllers temperature reading if necessary. Note that all LCD Displays, are factory calibrated using an NIST Certified Glass Thermometer.

Issue A door value is reported as unlocked when it should be locked, is there a way to confirm the physical state of the relay output without going to the panel and looking at the hardware? Environment CX9680 ACX5720/40 CX9900 CX9702 Cause Need to verify the physical state of the relay controlling the door lock remotely. Resolution In Continuum, output points (including doors) have an attribute called 'OverrideValue' that reads feedback in the hardware to report the physical state of the output. The overridevalue flag can be printed from the command line as seen in the screen shot below. In the example above, a door configured with default strike time of 10 seconds reports the physical state of the relay output after a valid access or Exit Request transaction.

Issue Mag stripe on Badge will not encode after upgrading Windows and Cyberstation Environment Windows7 Cyberstation Fargo Printer Cause Badge printers use different printer drivers and configurations that can cause features to not work from one version of Windows and Cyber Resolution EpiBuilder>Tools>Printer Card Encoder Setup Magstripe tab> Current Magstripe Encoder - Custom selected and working on the older printer, but not on the newer printer Changed the selection to Fargo and now the encoding is working on the new printer (See image below)

Issue The documentation does not specify how many  objects can be added in the filter tab of a report. Environment Cyberstation Workstation creating a Report Cause Adding too many objects produces the following error: "There are too many objects in the filter Member Objects lists." Resolution The maximum number of member objects you can add to a report is 150 objects. Exceeding 150 will produce the above error.

Issue Connecting to a Morpho Sigma Reader and getting an error using V-Sation from Schneider Electric Environment Continuum V 1.94 and above Morpho Sigma Reader BioBridge Cause V-Sation is not compatible with the Morpho Sigma Series Readers at this time. The Continuum Integration was done by  SafranMorpho and not by Schneider Electric using their Software called BioBridge and Secure Admin for configuration when in Legacy Mode. Resolution This application is not supported by Schneder Electric and all questions should be directed to SafranMorpho Tech Support.

Issue Door using AC1/AC1Plus does not change value (Open or Closed), the value of the Door Switch attribute is stuck in Open or Closed regardless of the physical position of the door switch contact. The door switch contact itself is working fine when verified using a multi meter. The supervision resistor(s) are also connected property. Environment Cyberstation CX9900 CX9680 AC1 AC1-A AC1Plus Cause 1. There is an input configured to use the same channel as the door switch. 2. The door's exit IOU has been set the same as the entry IOU. Resolution 1. Delete the input that is using the same channel as the door switch, (or use a different channel number) it maybe necessary to reload the controller after removing the illegal configuration to recover. 2. Set the exit IOU appropriately,  ZERO if the door is entry only or correct IOU number of the second AC1 on the exit side for an entry/egress door.  it maybe necessary to reload the controller after removing the illegal configuration to recover.