Building Automation Knowledge Base

Issue Invalid Attempt on Card Read Environment Schlage Integration with Continuum version 1.94 and above.. Cause When an ABA card is read on an ABA reader using the X-Driver,connected to a WRI (Wireless Remote Interface) an Invalid attempt is displayed in the Live Events Window. This is because the leading 0's are not being recognized by the driver. Resolution To resolve this there is a rotary switch on the reader itself that needs to be turned to #3. To do this, follow these steps: Remove power or unplug the power source. Slide the reader off the mounting kit. Using a small screw driver, gently pry the circuit board off the reader assembly The switch is a small rotary knob with numbers displayed on it. Using the screw driver, gently turn the dial to #4, this allows the reader to display all ABA digits, plus 10 leading and trailing 0's, as well as clock & data output. Once finished, reassemble the reader and verify functionality. NOTE: Make sure the ABA card is being swiped in the correct direction unless the reader supports card swipe in either direction (not all readers supports this).

Issue After changing the sa password in SQL Server Management Studio, subsequent logon attempts fail. Environment SQL Server 2008 Cause It appears that SSMS retains the last saved password in its cache when the Remember Password checkbox is selected, even when the new password is entered into the password field. Resolution Deselect the Remember Password checkbox and login to SSMS. 

Issue Want to make a phone call and send a voice message when in an alarm condition. Environment Alarm actions, ES, AS Cyberstation b3 controllers Cause There is no option within SBO or Cyberstation to record or send a voice message on alarm. Resolution To send a voice message when an alarm conditions is detected a third party Autodialler will be required. Autodiallers are available as add on's to the security alarm panels, they have digital inputs that when active can make a call to one or more numbers and send out a pre-recorded voice message. The products are usually sold for a specific country with the appropriate telecoms approvals for the location. An example of this type of product is: http://www.coopersecurity.co.uk/products/productsindex.aspx?intProductID=209&intTab=0   Within the controllers Script or Plain English programming the alarm condition can be detected and a digital output relay switched to trigger the autodialler to make the phone call.

Issue No Access events reported by controller on list view, event view or door access event tab, AccessLog has value of 0 Environment CyberStation ACX2 NC2 Cause The Access Server system value was set to an incorrect value. The value should be either... 1. CyberStation id value (191-254) to enable remote validation 2. The same as the ACCId of the controller. (to disable remote validation) In the case at hand the AccNetId of the ACX5740 was 19 but the AccessServer was set to 48. Resolution Set the AccessServer system variable to the correct value.

Issue Continuum Add-on Reports will not launch Environment Continuum Add-on Reports Cause Workstation PE Programs disable and will not run Resolution 1.  Make sure there's Plain English program code in the workstation PE Program.   2.  Make sure the workstation PE Program (such as "Reports_Suite") is enabled.  3.  Make sure "Reports.exe" exists in the "..\Continuum_Reports" directory   4.  If the workstation OS is Windows 7 64-bit, make sure the "ReportPath" statement in the PE Program reads ReportPath = "C:\Progra~2\Continuum_Reports” and NOT ReportPath = "C:\Progra~1\Continuum_Reports”    If the PE program keeps disabling:   a.   Launch a DOS command prompt b.   CD \ c.   CD progra~2   If there's a DOS error stating that the directory cannot be found, 8-DOT-3 file names are not enabled and "Program Files (x86)" cannot be referenced as "progra~2".  If this is the case:   A.   Uninstall Continuum Reports B.   Install in C:\Continuum_Reports C.   Change the "Reports_Suite" PE program (and all other workstation PE programs)   ReportPath = "C:\Continuum_Reports" In General, make sure the C:\Continuum_Reports" Directory -> Properties -> Security tab has "Full Control" permission granted to all workstation “Users”. Make sure C:\Program Files (x86)\Continuum_Reports" Directory -> Properties -> Security tab has "Full Control" permission granted to all workstation “Users”. Questions / Problems can be send to COE.Support@Buildings.Schneider-Electric

Issue How to select between the RS232 and RS485 port on a bCX1 controller when sending / receiving ASCII data. Environment Serial port Plain English Driver RAW Mode Bcx1 9640, 4040 Cause Unable to select RS485, the controller only transmits/ receives through RS232. Resolution There is no switch exposed to Plain English that allows you to use the RS485 port on Comm2 of a bCX.  A Netcontroller II would be able to do it as on Comm1 & 2, it has both RS232 & RS485 full circuits that work in parallel. So when you print from Plain English, the data goes out of both ports. You just need to control the RTS line of the port to switch between transmitting or receiving on the RS485 as it is half duplex. The way the bCX Comm2 is wired internally it defaults to RS232 but there is no exposed parameter to switch to RS485. In the Modbus RTU X Driver there is the special parameter (Function 99) that has to be set to switch between the ports, but this switch is at a level that only an X Driver can access. The options are: Use a Netcontroller II , or use a RS232/ RS485 converter (ensure it is not line powered), with the PE program sending / receiving on the RS232 port of the bCX. Possibly move to Comm1 of the bCX freeing up Comm2 for use with Infinet or BACnet controllers (assuming the node count is not 0).

Issue Reading a card on a new door and getting an Invalid Attempt in the Events Window. Environment Continuum version 1.94 and above using the Aperio Assa Abloy integration. Cause Controller running an older version of firmware as well as the version of X Driver. Resolution To resolve the issue, the following steps need to be followed: Verify that the card being used is in the database and that it does have access to the necessary door. In Continuum Explorer Window, right click the controller, select open, verify that the firmware version for the NCII if older than 2.100035 and the ACX 57XX 1.101038, then upgrade to this version. The driver is now fully supported in the ACX5740/20 firmware version 1.100042 and NCII version 2.100041 available on the Exchange site. Right Click on Comm port 1 for the ACX 57XX and Comm 2 for the NCII and verify that the latest version of X Builder is running, which is Aperio2ndGen_100022. If you don't have this then please send an e-mail to the COE support group. Once all firmware have been upgraded and re-sent to the controller, retry the card again at the door. A Valid Entry should be given once the door has been opened.

Issue Replacing a card for an individual and it does not allow the user to get access to the Elevators. Environment All versions of Continuum. Cause The Elevator string has to be activated for the new card and disabled for the old one. Resolution To resolve this issue the following steps need to be followed: Open up the Personnel Manager for that user and change the card number to 0 then apply to save. Now open up the Elevator Template and give no access and save. Open up Personnel Manager again, put in the new card number and save. Open up Elevator Template again and give access, then save.

Issue Getting a Bad Card Parity error in the Live Event Viewer when using a valid finger. Environment All versions of Continuum. Cause The bit parity settings on the device was was inverted and needed to be changed. (SecureAdmin Software) Resolution To resolve this issue, the following steps needs to be followed: In Device Settings select the reader causing the errors. In the Weigand settings tab press the Custom Weigand Settings button. Then press the edit button on the custom format (Weigand 26 in this case). The Weigand Format window opens. For Weigand26 the parity mask is supposed to be Even for the first half and Odd for the second half. Somehow that was inverted. Change the Bit Position 0 mask to Even, apply and make sure the parity mask field updates. Change the Bit position 25 mask to Odd, again making sure the Parity Mask field updates. Apply the changes.

Issue Customer has an issue where he is getting an Invalid Attempt on a card read when he tries to read a Valid card at a door. Environment All versions of Continuum. Cause The area is corrupted for that door, once it is changed to another Area it gets distributed and the card works fine. Resolution To resolve this issue, the following steps need to be done: Assign the Reader to a different Area Delete the corrupted Area Recreate the new Area Resend to the Controller

Issue Snap to Grid not spacing items correctly in Pinpoint Graphics Environment CyberStation Graphics Cause Documentation Resolution In the Windows DPI settings (to make text and other items larger or smaller) adjust the settings until the desired results is achieved, for example if the setting has been changed to 125% try putting it back to 100%.

Issue Workstation sees some or all IP level controllers offline while a different Workstation on the network sees all controllers online. Environment CyberStation Cause Firewall on Workstation blocking communications Resolution Configure firewall on the machine running Cyberstation to allow communications with the controllers.

Issue Getting an error when trying to launch Run_RunBioAdmin. Unhandled exception has occurred in your application. If you click Continue, the application will ignore and attempt to continue. I you click quit the application will close immediately.  InvalidArgument=Value of '255' is not valid for 'SelectedIndex'.  Parameter name: SelectedIndex. Environment Continuum 1.94 and above. Cause The database got corrupted and needed to be cleared out and restarted. Resolution To resolve this the following steps need to be done: Open up SQL Connect to the db and then Continuumdb Open up the Tables and expand it Look for VStationSysConfig Run a query to delete the rows in it and then restart VStation again.

Issue After Launching Continuum and entering the user name and password, the logon screen is never dismissed and the logon process never completes. Looking in the Windows Task Manager the ACCVideoRecordingSrvc.exe process is consuming about 25% of CPU and its memory consumption keeps increasing indefinitely. Forcing the ACCVideoRecordingSrvc.exe process to end, allows Continuum to complete the logon and operate normally. Product Line Andover Continuum Environment CyberStation Cause The cause of the problem remains unknown, it is suspected the some custom protection software on the PC is behind the issue. Resolution If the site is NOT using video (no video integration) a workaround is to disable all video functionality at the Workstation as shown below.  

Issue All numerics for the Wireless Integration are in Alarm and unable to be cleared out of the Active Alarm View Window. Environment Continuum Aperio Integration Cause All numerics generated an Alarm that shows up in the Active Alarm View Window and it is unable to be cleared,the numeric themselves are back to their normal state and the door functions normally. Possibly system glitch with power but the user needs to have rights to clear out the ActiveAlarm View from the Alarm Event Window. Resolution To resolve this the following steps need to be followed: Log on to the System, select the Controller that the X Driver is connected to Right Click on the deivce and send to Controller Once completed and all Individuals have been downloaded Open the Global Config Numeric for the X Driver and change its current value to 1 then apply Once it changes itself from 1-2 after clicking on the refresh button, this indicates that the device is back online. Read a card and verify that al functions have returned normally again.

Issue ACCDataService.exe in ITP.DLL crashes when any function is calling another function. Product Line Andover Continuum Environment Continuum 2.0 Plain English Cause A PE Function is called from within another PE Function. Resolution To resolve this issue the following steps need to be followed: Do not call up a PE function from within another PE function. Copy the script code function from the second function and put it directly into the first function.

Issue Who to contact for Continuum - Easy-Lobby integration support.  Environment Continuum Security Cause Unsure of who to contact for Continuum - Easy-Lobby integration support.  Resolution The Continuum - EasyLobby integration is supported directly by HID - EasyLobby.     For sales or technical support: EasyLobby support email is support@easylobby.com . U.S. support phone number 866-607-7339 (option 8). International support phone number: +1-949-732-2000, option 3, then option 8.   If you have EasyLobby sales questions, or need a quote or a web demo, please call 781-455-8558 or contact jmooradian@hidglobal.com, jmurzycki@hidglobal.com, vrowan@hidglobal.com or your HID sales rep If you need EasyLobby technical support, please contact support@easylobby.com or call the HID tech support line at 866-607-7339 and select Option 8 If you are placing an EasyLobby order, please resend it to easylobby-sales@hidglobal.com or fax it to 781-455-6766 If you have questions about the status of an order already placed, please contact Customer Service vrowan@hidglobal.com, kzarrow@hidglobal.com If you have questions about adding a feature or doing custom engineering, please contact Product Management nwahlander@hidglobal.com

Issue Windows installer fails to install an application Environment Microsoft Windows Server 2003 Microsoft Windows Server 2003 R2 Microsoft Windows XP Windows 7 Windows Server 2008 Windows Server 2008 R2 Windows Vista Windows 8 Windows 8.1 Windows Server 2012 editions Windows Server 2012 R2 Cause Errors with the Windows Operating system are preventing the installation from completing. Resolution Run the file at the link below on the affected PC:   https://support.microsoft.com/en-us/mats/program_install_and_uninstall

Issue UI-8-10 input reads only 5 volts dc  when dip switch is set for 10 volt input. Environment UI-8-10 Input Cause Improperly configured input. Resolution Page 40 of IO Module System Reference Guide states.  The 0-10V range allows connection to signals up to 10.00V. In this mode the circuit actually uses the same input measuring circuit as the 0-5V range, however, it divides the voltage present by two thereby limiting the internal circuitry to 0-5V. When you read a 0- 10V input the actual reading will be 0-5V. You must adjust your readings for the higher range via formula. This is accomplished by applying a conversion factor to the reading. When creating a 10V InfinityInput, set the Conversion to ElecValue * 2.   When using the 10V mode be sure to set the Reference resistor switch to Off.   Note: Setting the Reference Resistor enable switch to ‘ON’ and setting the Range to ‘10V’ is invalid. Switching to 10V inputs dramatically lowers the impedance of the input to 4.4 KΩ.

Issue L1 Biometric Reader not accepting default Custom Format. Environment Continuum version 1.9X and above. Cause L1 Biometric Reader sometimes does not accept the default custom Wiegand format created in the integration program. Resolution To resolve this issue, the following steps need to be followed: Follow the documentation on the Integration as it works most of the times. In the event it does not work, use the Secure Admin to select the default Wiegand 26. Recommission by clicking on the Commission Tab and click on the Refresh  Button. Additionally a Custom Weigand 26 Format can be created and selected as well as seen on page 54 of the integration manual.