Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Schneider Electric
Community
Community
Notifications
close
  • Categories
  • Forums
  • Knowledge Center
  • Blogs
  • Ideas
  • Events & Webinars
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register

Contact Support

Close

Ask our Experts

Have a question related to our products, solutions or services? Get quick support on community Forums

Email Us

For Community platform-related support, please email us

New Community Ranking System
Our Community ranking system has recently been updated. You may notice changes in user rankings and receive system messages or notifications. If you have questions about how the new ranking works, please refer to the announcement post for more details (click here).

Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

Search in

Improve your search experience:

  • Exact phrase → Use quotes " " (e.g., "error 404")
  • Wildcard → Use * for partial words (e.g., build*, *tion)
  • AND / OR → Combine keywords (e.g., login AND error, login OR sign‑in)
  • Keep it short → Use 2–3 relevant words , not full sentences
  • Filters → Narrow results by section (Knowledge Base, Users, Products)
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Select a Country

Please select a country to continue with beta search.

  • Home
  • Schneider Electric Community
  • EcoStruxure Power & Grid
  • Metering & Power Quality
Options
  • Mark all as New
  • Mark all as Read
  • Float this item to the top
  • Subscribe
  • Bookmark
  • Invite a Friend
  • Threaded format
  • Linear Format
  • Sort by Topic Start Date
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Labels
Top Labels
  • Alphabetical
  • ION Setup 238
  • Power Quality 230
  • PM8000 229
  • ION9000 202
  • PM5000 201
  • Insulation Monitoring 136
  • ION7000 87
  • ION8000 75
  • PowerTag Energy 58
  • HDPM6000 43
  • PM Announcements 41
  • Did you know 40
  • iEM3000 30
  • PM3000 18
  • PM Guidebooks 17
  • PM Downloads 15
  • iEM2000 12
  • ION Guidebooks 12
  • ION Downloads 9
  • Commissioning 1
  • Communicating Actuators and Energy Valves 1
  • varplus 1
  • troubleshooting 1
  • Previous
  • 1 of 3
  • Next
Top Experts
User Count
Charles_Murison
Charles_Murison Champion
570
Mehran_Mehrnia
Mehran_Mehrnia Champion
202
Ramasamy_N
Ramasamy_N Champion
115
View All
Related Products
Thumbnail of PowerLogic ION9000
Schneider Electric
PowerLogic ION9000
56
Thumbnail of PowerLogic ION8650 series
PowerLogic
PowerLogic ION8650 series
47
Thumbnail of PowerLogic PM5000 series
Schneider Electric
PowerLogic PM5000 series
45
Load more

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite

Metering & Power Quality

Start a Topic
  • All
  • Solved
  • Unsolved
  • Unanswered
Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
973 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5067 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4343 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4936 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6721 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8813 3 1
Latest Reply: Charles_Murison

Solved
Anonymous user
Anonymous user

ION8650 Remote Power Cycle

Hello, Is there a command which can initiate a power cycle on an ION8650, and which can be executed remotely through ION Setup or other software such as PME? Preferably without any additional hardware ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4424 0 9
Latest Reply: Charles_Murison

Solved
rireland_e-tecp
rireland_e-tecp

Download Events from a non ethernet based IN7550

Is it possible to download power events recorded on *stand-alone non-ethernet based ION7550 direct to a laptop via Modbus Master such as an EGX150 or Panel Server. *stand alone = not connected to PM...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1059 0 1
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

Product Selector for ION7400 is now live!

We are excited to announce that now our Advanced Utility Meter PowerLogicTM ION7400 has its new Product Selector. Build your one-point Utility Feeder Metering solution at ease with the PowerLogi...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3738 3 2
Latest Reply: MadleenLaclef

Solved
Ricardo_RM
Ricardo_RM

Consultation to change firmware to a previous version

Hello community, A few days ago the firmware of some ION7650 was updated to version V416, but the customer noticed that they do not provide communication to some systems that have other than the PME su...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3526 0 7
Latest Reply: Charles_Murison

Solved
Robert_MDIC
Robert_MDIC Explorer

Firmware 4.5.0 upgrade question for PM8000

Hello everyone, I have a question about firmware compatibility across the different PM8000 feature sets. The PM8000 has Essential, Standard, and Advanced feature sets. The Essential and Advanced rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1631 0 2
Latest Reply: DanL

Solved
danielbarrantes
danielbarrantes

High Speed Data Recording with ION 8650 B

Hello, I have previously performed high speed measurements with an ION 7650 and with an ION9000, however, currently a client needs to perform these measurements with an ION8650 model B and I have a que...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2237 0 4
Latest Reply: Charles_Murison

Solved
akassabji1
akassabji1 Contributor

PM8000 Firmware upgrade path

Hi Experts, We have 40+ PM8000 meters with old firmware versions: 1.2.14, 1.3.1 and 1.4.3. We need to upgrade them to firmware V4.0.0. What's the upgrade path to V4.0.0? Best Regards,
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2722 0 7
Latest Reply: lahiruherath

Solved
CiroF
CiroF

ION 7350 reading Vll give 6553.6

Hi i have an old powerlogic 7350 meter. concatenate voltage of the system is 11.000 V. in the modbus map i can find concatenate in register 40015-18 and the readings need to be divided by 10. The probl...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1398 0 3
Latest Reply: Robert_Lee

Solved
Dd4
Dd4

Firmware update of PM 8000

Hi all, I got a firmware update status on my PM8000 power meter. When I tried to update the firmware I got this "No device found". Can someone guide me Here is the error. regarding this matter? The c...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1829 0 3
Latest Reply: Robert_Lee

Solved
Miyai
Miyai

【PM8000】ION setup Phasor Viewer

Hello, The PM8000 was set to delta and three-phase voltage was applied. However, ION setup Phasor Viewer displays V32 180 degrees off. Do you know why it appears like this? The phasor is displayed ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1653 0 3
Latest Reply: Miyai

Solved
Liangchen1982
Liangchen1982

ION8650 Dynamic programming connection limitation

Hello SE experts, The ION8650 meter supports a maximum of eight simultaneous Ethernet connections, however, I have dynamic programming site that more than 8 sub meters need to be connected to the mod...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
950 0 1
Latest Reply: Robert_Lee

  • « Previous
    • 1
    • …
    • 56
    • 57
    • 58
    • …
    • 235
  • Next »
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support

    Ask our Experts

    Have a question related to our products, solutions or services? Get quick support on community Forums

    Email Us

    For Community platform-related support, please email us

Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2026 Schneider Electric

Welcome!

Welcome to your new personalized space.

of

Explore