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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Sanjeet_Sahota
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Firmware Version V4.6.0 Now Available for ION9000, PM8000, and ION7400

Introducing the latest release of firmware version 4.6.0 for the PowerLogic™ Advanced Meters. This update brings several significant enhancements to improve functionality and security. Here are the top...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2479 4 11
Latest Reply: Mehran_Mehrnia

Solved
sesa351067_brid
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New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2361 5 5
Latest Reply: Romain_Polette

Informational
Maaz
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Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2744 2 0

2022-10-13

Solved
sesa351067_brid
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Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2785 1 3
Latest Reply: Charles_Murison

Solved
Maaz
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PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4528 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
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ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6807 3 1
Latest Reply: Charles_Murison

Solved
Miguel-Quiven
/html/rank_icons/Ensign.png Miguel-Quiven

PM5560 Ethernet doesn't link. Bad MAC Address.

Dear all, A client site has around twelve PM5560 connected thru ethernet, but five of them started having trouble with the ethernet port, and they had to restart the auxiliary power of the meters to r...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4746 0 8
Latest Reply: Enda_Mullan90

TonyFu
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Any LoRaWAN wireless metering connection?

The Hong Kong government has recently been promoting the adoption of digital wireless solutions, with a particular emphasis on the Government-Wide IoT Network (GWIN) which relies on LoRa networks. H...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1880 0 0

2023-06-26

Solved
danielbarrantes
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Selection of suitable fuses for energy meters

Hello, reading the manual for the ION9000 meter and some other Schneider Electric equipment, they recommend using fuses for the meter power and for the connection of the voltage lines. I would like to ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3140 0 3
Latest Reply: danielbarrantes

Solved
ahmadmujtaba95
ahmadmujtaba95

Unable to read multiple energy meters data through Acti9 PowerTag Link...

Hello, thank you for taking time to read the post. Context: We have PowerLogic PowerTags across all LV panels. I need to fetch their data through Acti9 PowerTag Link over Modbus TCP for the real-time...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2028 0 3
Latest Reply: Assumptha

Solved
Ricardo_RM
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Problem in diagrams

Hello community A customer has a problem when consulting the meter disturbance diagram, he has a PME2020 and tells us that clicking on this option presents a problem, as seen in the images Th...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1903 0 2
Latest Reply: Ricardo_RM

Parlindungan_Sitorus
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Ask: Accuracy on PowerTag Flex 160A (A9MEM1580) if installed on MCB 32...

Dear Expert, We kindly need your valuable support (urgent) for our question below: Question 1, On the datasheet PowerTag Flex 160A, there is information: [Ib] basic current 25 A starting cu...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
766 0 0

2023-06-12

Solved
StephenWong
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Can PM8240/ ION9000 serve the data to 2 different system?

Hi All, I've received an enquiry from the client about whether 1 Power Meter (PM8000/ ION9000) can serve the data into 2 different system platforms (e.g. BMS & 3rd Party Platform). Appreciated if...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1357 0 3
Latest Reply: StephenWong

Solved
Veronika1
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PowerTag Loss Communication

Hi everyone!We have a client who has a switchboard with multiple PowerTags (around 15) and a PAS800L, but 4 days ago 3 of them stopped communicating with the Panel Server. These devices were installed ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2539 1 4
Latest Reply: Romain_Polette

Solved
SESA199031
SESA199031 /html/rank_icons/SE-Employee.png

Accumulated Energy

PM8000 meter serial number Modbus register, we need clarification on “Accumulated Energy Reset Date/Time” Modbus register address. While going trough Data sheet we don’t see Modbus register address f...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1571 0 3
Latest Reply: Charles_Murison

Solved
danielbarrantes
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Increase the size of data extracted from ION Setup

Hello, I have been testing the high speed reading module with an ION7650. The readings are given at correct intervals, however in ION Setup it only lets me extract 3000 data or readings. It is not a ma...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1913 0 5
Latest Reply: Charles_Murison

Solved
Grant_IPACS
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is A9MEM1573 bi-directional measurement

Hi we have a customer looking to add a battery system to their system, the switchboard already has existing powertags & PAS, which is makes things easy, but i am concerned energy measured is not bi...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1671 0 5
Latest Reply: Thierry_Baudard

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