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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
991 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5086 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4359 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4961 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6747 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8838 3 1
Latest Reply: Charles_Murison

Solved
Liangchen1982
Liangchen1982

ION8650 Dynamic programming connection limitation

Hello SE experts, The ION8650 meter supports a maximum of eight simultaneous Ethernet connections, however, I have dynamic programming site that more than 8 sub meters need to be connected to the mod...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
951 0 1
Latest Reply: Robert_Lee

Solved
RYANDA
RYANDA

PME login cannot proceed because JavaScript is not fully enabled

When I encountered a problem like this, I tried editing the web.conf on all PME websites but to no avail. I really hope to get the best solution if my colleagues ever encounter a problem like this.
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3031 0 7
Latest Reply: Charles_Murison

Solved
Jayk
Jayk Explorer

PM5560 SNMP Error

Dear All, Would like to ask if someone also experience this error (screenshot below) when configuring SNMP for PM5560. Current firmware version is 4.1.8. Total of 10 units PM5560 and only 2 units are...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1182 0 3
Latest Reply: Mehran_Mehrnia

Solved
CC1978
CC1978 Explorer

Phasor and Connection Diagrams for PM3000, 5000 and 8000 Meters

Hey there community. Trust that all is well. I'm looking for manuals and or info on the Phasor Diagrams based on the different connection types. I have a partner that's looking for this information but...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1500 0 3
Latest Reply: Charles_Murison

Solved
qcomnet
qcomnet

PM5563 User database corrupted. How to restart, reset and reload opera...

Our company has three of these PM5563.One has a corrupted user database that occurred during a SNMPWALK of the unit.Now, cannot access the unit and unsure how to reset. Is there a hidden reset button?...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1969 0 4
Latest Reply: Jesus_Diaz

Solved
Nsilva
Nsilva

config Digital input PM3255

Hello, I need help configuring digital input DI1 to count pulses on the PM3255 equipment. The software I'm using to configure the PM via Modbus is modpoll. I'm using the following command: modpoll.ex...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
884 0 1
Latest Reply: Charles_Murison

Solved
arttop
arttop

Changing the power supply board of the ION 8650

Dear SE Support/ SE Expert I require a support solution for changing the power supply board of the ION 8650 from auxiliary power (high voltage) to a standard power supply (blade-powered/self-supply)....
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1262 0 2
Latest Reply: arttop

Solved
sesa71269_bridg
sesa71269_bridg Explorer

iEM3000 firmware upgrade

Hello Everybody!Is it possible to upgrade the iEM3000 series firmware (for example iEM3255)? If yes than where can I find the latest firmware?Thanks, Laszlo
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3301 0 11
Latest Reply: ABDUL8

Solved
Gary0567
Gary0567 Explorer

EM 3360 parameter register number and user manual

I need EM 3360 register numbers for its parameters and its user manual.
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4285 0 1
Latest Reply: Jesus_Diaz

Solved
JhimmyJMQT1
JhimmyJMQT1

ION 7400 Meter Data Traffic

Dear Experts, I hope you are doing well, I'm seeking information about the data traffic generated by the ION 7400 when connected to a platform for real-time monitoring. Specifically, I'd like to know: ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1754 0 3
Latest Reply: Charles_Murison

Solved
SESA528
SESA528 Contributor

Config communication PM8000

Hi teams, I have concern, i want configure in communication of 2 PM8000, 1 slave and 1 master as image below. How do i do in PM8000? Thanks very much This is my configure in PM8000. Do i it right or w...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
9279 1 21
Latest Reply: Charles_Murison

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