Posted: 2023-05-01 10:12 AM
Hello @Ramasamy_N ,
Any thoughts about PM5563 meter upgraded from webpage going from 4.1.8 to 4.2.1 no longer accepting the Administrator password?
The administrator password will not get reset during the firmware upgrade. This seems to be strange behavior, Can you confirm, was there any other user account configured except Administrator?.
I will check with firmware team.
However we can reset the user accounts in meter front display and login to the meter to set new administrator password.
I have just conducted this fw update for PM5500/5560 with the latest version available online:
OS: 4.2.1 | RS: 4.2.1 | Lang: 3.0.1 | Comms: 4.2.1
After successfully updated, it defaults login as Administrator and password is the MAC ID
No other users are created, can not login using user1, user2 etc