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Hi, All,For the ION7650 meter front display, I always see the unit for the current is kA, not A, but in PME it shows Amps, just wondering if there is a way to force the front display show amps only?Thanks,James
Hi, All We have a data centre customer trying to understand why the PM8000 showing 50.01 Hz frequency on the generator board when there was only the control power to the meter, no 3-phase voltage and current inputs. How does the PM8000 measures the f…View more
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Hi, All, I need some confirmation for following enquiriesIf the ION9000 has no nominal voltage and nominal frequency set up (e.g nominal voltage = 0), also, meter internal clock has not be configured, when a voltage spike event happened, will the met…View more
Hi, All,I would like to know if there is an application notes on how to configure the Email (SMTP) function for Com'X (210 or 510). Customer would like to use Gmail SMTP Server , is that possible? What is the minimum firmware version? Thank you for y…View more
Hi, All,I have a PM8000 demo meter on my desk and the default password has been changed by someone from our office. I would like to know is that a backdoor password that I can use to reset the password?Thank you very much,Regards,James
Hi, All,I just try to understand in what situation we need DHCP for the meter, specially for the meter in PME system. If the meter IP is assigned by a DHCP server and you commissioned in PME, when you have power outage to the Network Switch or you re…View more
Hi, A Maritime customer is asking whether PM5000 series has DNV certification or not, also, is any Schneider Power Meter has DNV approval. Could you please advise?Approved Products and Manufacturers Thanks,RegardsJames
Hi, All,I would like to know if anyone has the customized page that I can use for demo purpose? Also, where can I find the manual about how to create and upload the customized page for Com'X 210 or 510?Thanks,James Rong
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Hi, All,After in-place upgrade from PME4DC v7.2 to PME4DC v7.2.2, the Scheduled Task for Database maintenance was missing. I went to windows task scheduler --> Task Scheduler Library, there is no Schneider Electric folder. I would like to know if I c…View more
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2022-04-05 09:52 PM