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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
991 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5087 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4359 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4961 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6747 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8838 3 1
Latest Reply: Charles_Murison

Solved
DickyGray
DickyGray

PM5330 into JACE8000 over RTU

Spoiler (Highlight to read)Pm 5330 modbus rtu registersPm 5330 modbus rtu registers Hi all, I have some points that are being difficult to read. L3 to neutral just comes back as a null. L1 & L2 - N...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1200 0 3
Latest Reply: Jesus_Diaz

Solved
nilton
nilton

Frecuency not available

Hello, I have a problem with the mesurement of frecuency. In the software ION Setup show me Frecuency not available. PM8000
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1087 0 2
Latest Reply: Charles_Murison

Solved
Dudy
Dudy

Ion7650 boot error

Spoiler (Highlight to read) I have powerlogic ion7650 energy analyzer. I see boot error as shown in above. I tried different tools to communicate with device but i haven't able to. How can i fix thi...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1461 0 1
Latest Reply: Mehran_Mehrnia

Solved
tomsilver
tomsilver

A9MEM1570 showing negative power

Hi, I have a newly installed PowerTag A9MEM1570 which reports negative values for all 3 phases. At the same time, both current and voltage show positive values. Referring to https://www.se.com/uk/en/f...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1446 0 2
Latest Reply: Thierry_Baudard

Solved
wasabi
wasabi Contributor

Max segment size

Hi Community, Iv been asked by the customer on these questions, hoping to understand it better myself. It is related power meters. What is the Max segment size of the SBU Devices?What is the SBU Wind...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1305 0 3
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Firmware Version V4.0.0 Now Available for ION9000, PM8000, and ION7400

We are excited to announce the launch of our new firmware for some of our Advanced Metering offers. Firmware version V4.0.0 is now available on se.com for the ION9000, ION7400, and PM8000. Our lates...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
15083 6 19
Latest Reply: Charles_Murison

Solved
Shivam_88
Shivam_88

Ampere reading goes high high

Ampere reading goes high high in alarm signal
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1221 0 3
Latest Reply: Mehran_Mehrnia

Solved
nilton
nilton

Loss of synchronization clock signal

Hello, I need to have the fault signal for loss of sync clock by IEC-61850. I used the DIA Time Sync Source signal, however when testing by disconnecting the GPS, the signal of this point does not chan...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2559 0 6
Latest Reply: Charles_Murison

Solved
broosko
broosko

ION9000 How to acknowledge alarm ?

Hello everyone I have an alarm on an ION 9000 “Sag/Swell”. The display starts flashing, as does the red bell-shaped LED, so I acknowledge the alarm, but the light remains steady red. I'd like to know...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1001 0 1
Latest Reply: Mehran_Mehrnia

Solved
sesa738450
sesa738450 Explorer

PM5000 Series 0081 hex error code on daignostic status menu

Hi Everyone, my customer have PM5000 series which have wrench icon on next left top power meter display (on normal condition show black square), i check on menu diagnostic > status show code 0081...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1318 0 2
Latest Reply: sesa738450

Solved
Mannguyen
Mannguyen

PCS+'s Capacitor Bank CTs purpose and accuracy

Hi All, Please advise me on the questions from many customers when we offer the Active Harmonic Filter PCS+: - What is the purpose of the CTs installed in the Cap. Bank Bus? Is it an option or mandator...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3890 0 6
Latest Reply: Mannguyen

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