Building Automation Knowledge Base

Issue The license log from the license server can occasionally display the following message: "ERROR: Non-activation-capable daemon activation invoked with non-client-request event type" Environment Vista and Flexnet Licensing Cause There is no known cause. Typically, it is logged once daily in the Debug.log file right after midnight. Resolution Acresso support has recognised this as a bug in FLEXnet. There is no implication that this error message impacts your license server usage or performance. This error is benign and not known to cause licensing problems.

Issue Logs in the UNC are not archiving to the Enterprise Server Environment I/A Series R2 Universal Network Controller (UNC) and Enterprise Server Cause The UNC station and the Enterprise Server station have their LogService 'archiveMode' property set to 'archive_disabled'.  Resolution Change the LogService 'archiveMode' in both the UNC station and the Enterprise Server station.  1. Set the UNC station's LogService 'archiveMode' to 'archive_remote'. The 'archiveAddress' property should have 'Supervisor' checked.  2. Set the Enterprise Server station's LogService 'archiveMode' to 'archive_local'. (The “archive_local” selection is valid only if the station is running the DatabaseService) The following have to be also correct in order for log archiving to happen: AddressBook entries should be properly setup in the Enterprise Server and UNC stations. Refer to Page 1-15 and 1-16 of the Niagara Standard Programming Reference for further information.  Supervisor checkbox in the UNC's LogService 'archiveAddress' property should be checked. In the Niagara Log Object properties, the 'archiveSetup' property should have 'nearFull' or 'daily' checked. It is recommended that both of these be checked. 

Issue When using a Windows 7 PC with regional settings set to Arabic or Saudi Arabia it is not possible to log on to ES from Workstation Environment StruxureWare Building Operation Workstation 1.3 Cause On a Windows 7 PC with .NET 4.0 installed if the regional settings are Arabic or Saudi Arabia a user cannot log on to the Enterprise Server from Workstation. This is not a problem with Webstation. Resolution This is only an issue with Windows 7 with .NET 4.0 which is the currently supported configuration (April 2013). The solution is to upgrade to .NET 4.5 or if required use Windows XP SP3 operating system. This has been tested on released version 1.3 and also 1.3.0 SP1 (build 1.3.0.10104-SP1).

Issue Can the DC1100 / DC1400 serve more than 2 boilers Environment DC1100 DC1400 Cause Can the DC1100 / DC1400 serve more than 2 boilers? Resolution The DC1100 or DC1400 is primarily designed for a 1 or 2 boiler installation. However in the case of 3 boilers. Note, 2 additional relays are required: Wire Boiler 1 to Boiler 1 terminals. Wire Boiler 2 to Boiler 2 terminals. Wire the coil of the 1st 230Vac relay to Boiler 1 terminals. Wire the coil of the 2nd 230Vac relay to Boiler 2 terminals. Either wire the relay contacts in parallel or in series, the feed for each contact will be wired from the Boiler 1 and Boiler 2 terminals respectively on the controller, the output of the relay contacts will be wired to Boiler 3. This is a workaround and does have its disadvantages: Boiler 3, when wired in parallel will always be a Lead Boiler and will do more work or when wired in series it will always be a Lag Boiler and will do the least work. In the case of 4 boilers: Wire the boilers in pairs to each boiler output on the controller. Note, the boilers will lead or lag in pairs. In the case of 5 boilers: Adapt both the solutions above.

Issue In some applications, auxiliary switches on the actuator are requested. Environment MD-S1 MD-S2 MD5 MD10 MD20 MD40 MF20 MF40 Cause Aux switches are not included and needs to be ordered separately if application requires them. Resolution MD-S1(1 switch) and MD-S2(2 switches) are suitable add-ons for all MD5/10/20/40 damper actuators.

Issue How long has an Automation Server been running since the last power cycle or reboot? Environment Automation Server SmartStruxure Device Administrator Cause The uptime of an Automation Server indicates how long the server has been operational since the last power cycle or system reboot. This is not currently visible in the StruxureWare Building Operation Workstation, but it is available through the Console interface in Building Operation Device Administrator. By monitoring the uptime of the device this can be a valuable diagnostic tool to determine if power loss occurred, crashes in Automation Server occurred, or other situations that might have resulted in a reboot and what time this occurred. Resolution In the Building Operation Device Administrator connect to an Automation Server (IP or USB) and select the "Open Console" option. Once logged into the Console issue the "uptime" command in the prompt. The uptime will be listed in Days, Hours, and Minutes as visible below: admin@AS-B-RKFDMW:~> uptime  14:18:20 up 1 day,  1:01, load average: 1.26, 1.16, 1.06   If you are using Report Server, this information is also available using SQL Server Management Studio from the Report Server PC. Enter the following query and the "Runtime" column will provide the current uptime for the specified ES or AS. SELECT Top (1) CAST(CURRENT_TIMESTAMP - DateTimeStamp AS Time) AS 'Runtime' ,DateDiff(Day, DateTimeStamp, CURRENT_TIMESTAMP) AS 'Days Up' ,DateDiff(HOUR, DateTimeStamp, CURRENT_TIMESTAMP) AS 'Hours Up' ,DateDiff(MINUTE, DateTimeStamp, CURRENT_TIMESTAMP) AS 'Minutes Up' ,DateDiff(SECOND, DateTimeStamp, CURRENT_TIMESTAMP) AS 'Seconds Up' ,[DateTimeStamp] ,[TYPE] ,[OriginatedServer] ,[OriginatedDevice] ,[SystemEventId] FROM [StruxureWareReportsDB].[dbo].[tbEvents] WHERE SystemEventId = 'Server initialized' AND OriginatedServer = '/Server 1' ORDER BY DateTimeStamp Desc   NOTE: Change the WHERE statement "OriginatedServer = '/Server 1'" so that '/Server 1' become '/yourServerName'

Issue How can a TreeTech database be moved from one computer to another? Environment TreeTech - all versions Cause New pc purchase Resolution The project backups are stored in a "Jobs" folder.  The folder location in Windows 7 is:  C:\ProgramData\Schneider Electric\TreeTech\JOBS The folder location in Windows XP is:  C:\Documents and Settings\All Users\Schneider Electric\Jobs Use any compression utility to create a .zip or .rar of this folder.  Unzip the file in the destination computer in the same folder path.

Issue Why is not nvoSpaceCO2 propagated in TAC Xenta 121-FC? Environment TAC Vista TAC Xenta 121-FC Cause You must have a binding for the SNVT to be propagated. Also, not all SNVT are sent by heartbeat (please note that the tooltip text in ZBuilder was corrected in version 5.1.7). Resolution Make sure that you have a binding from the actual SNVT. Make sure that the value is changed more than the actual setting for propagation.

Issue Need a report of personnel that have not accessed the facilities in some specified time. Environment CyberStation Cause Documentation Resolution Create a List View of the Personnel class Add desired columns (Name, Card Number etc) In the Qualifiers tab add the following advanced qualifiers TimeEntered <= MyCyberStation\Date - xxx where MyCyberStation is the name of the workstation object and xxx is a number that represents the number of seconds going back in time. For example to generate a list view report of all personnel that have not accessed the facilities in a day enter the following qualifier TimeEntered <= MyCyberStation\Date - 86400  (86400 is the number of seconds in a day) For a qualifier for a month enter... TimeEntered <= MyCyberStation\Date - 86400 * 30

Issue Why does not my Host bindings show up in TAC Vista? Environment TAC Vista Echelon LonMaker Cause Host Bindings in TAC Vista could only be from other devices in to TAC Vista, to be able to show values in TAC Vista. It is not possible to have Host Bindings from TAC Vista to other devices, because these points do not have any information holder in TAC Vista, it is only virtual points. Resolution Host Bindings in TAC Vista could only be from other devices in to TAC Vista, to be able to show values in TAC Vista. It is not possible to have Host Bindings from TAC Vista to other devices, because these points do not have any information holder in TAC Vista, it is only virtual points. From the manual: You should not use group bindings when binding to the host. Important To make the host SNVTs available in the Vista database, the check box Export Host Bindings to TAC Vista Database must be selected. The check box is found in Vista System Plug-In in the Settings dialog on the TAC Network menu. Note Digital and multistate SNVTs should be sent as soon as a change of state occurs and analog SNVTs should be sent as soon as they reach a defined limit. All SNVTs should be sent with a heartbeat determined by the priority of the information. For more information about how to set these parameters, see the LonWorks device documentation.  

Issue Replacement stuffing box/stem seal Environment stuffing box 100108100 VG321 VG222 VG311F Cause When leaking by the gland, a stuffing box replacement may sometimes help. Resolution Replacement/spare stuffing box for VG321, VG311F and VG222 DN65-DN150 is part no 100108100.

Issue Need to Export a Trend log file without using Reports Server Product Line EcoStruxure Building Operation Environment SmartStruxure Workstation Cause Customer needs a log file, but does not have Report Server Resolution In Workstation, right click on a Trend and create a new Trend Log List View Once the List populates, click on the Icon showing a green arrow labeled .csv Save the file to an appropriate location. If this is a frequent action, save the Trend Log List View Please Note that this feature is not available in WebStation  At v2.0 WebStation introduced the option to export to Excel, creating an XLSX file, this can be opened in Excel and saved as a CSV if required (this option is not available if WebStation is directly logged on to the AS/P/B)

Issue When doing a binding using relative path the folder name is included in the binding. When clicking on the relative path button the binding looks like it should without the folder name but it is no possible to save it like that. Environment StruxureWare version 1.3 Cause In the folder name a space was used.   Resolution When taking away the space in the name the relative bindings looked like the should, no folder name in them.

Issue Does the Enterprise Server license have a 'node count' like the server license in Niagara R2? Environment SmartStruxure Niagara R2 Cause Comparing the order processes between I/A Niagara R2 and SmartStruxure Resolution The Enterprise Server has an open license.  There is no 'node count' built into it as is the case with Niagara R2. Keep in mind that version 1.3 of SmartStruxure supports a maximum of 32 AS controllers (for optimum system performance).

Issue The temperature reading randomly  fluctuates between 69.5 deg and 327 deg. Environment Controllers with SPWR / Smart  Sensor support. Cause This situation can be the result of running one 6 conductor cable for all of the wiring to the thermostat; including the 24 VAC for the LED light.  The 24 VAC is causing interference with the temperature  input . Resolution Use a different cable for the LED light 24 volt.  Use 0-5 VDC to feed the LED Light.

Issue A replacement motherboard is required. Environment Motherboard Cause Motherboard has failed. Resolution It is not possible to order a new motherboard only for an X96 controller. To obtain a new motherboard order either an S-696 or a S-796, this will consist of the case, power supply unit, and motherboard.

Issue Which valves sizes are available for the V241 valve? Environment V241 Cause Size specifications for V241 valves. Resolution The V241 valve is available in the following sizes: DN15, DN20, DN25, DN32, DN40, DN50. Some of these are available in different Kvs values. For more information and details, please see the V241 data sheet available on the Extranet.

Issue Obsolete heat controller Environment TAC200 TA200 2001000000 2001000009 Cause Obsolete product, no longer available for ordering Resolution The TAC200 controller was made obsolete in the end of 2011. No replacement product is available in the TAC range.  The Satchwell DC1100 and DC1400 offer similar functionality, but require Satchwell sensors.

Issue An R2 station is unable to communicate with any BACnet -MSTP controllers. Error in Standard Output Window: "ERROR: Cannot open BACnet MSTP Driver tridium.nre.DriverException: Cannot open Com5 [mstp]       at tridium.nre.vxworks.mstp.VxWorksMstpDriver.doOpen (bytecode 46)       at tridiumx.bacnet.services.link.mstp.MstpLinkService.start (bytecode 63)" Environment R2 station with BACnet/ MSTP trunk Cause The port specification is case-sensitive, and Com5  incorrectly includes lower-case characters. Resolution The MSTP port specification should be changed to COM5.

Issue Is it possible to configure a door so that a card holder can gain access using only his unique pin number. Environment Continuum Access control Personnel objects unique PIN Cause Cardholders often lose their cards and need access to an area. Resolution For PIN only validation to work the Unique PIN option under Allowed Credentials must be selected. * On door object Deselect all Access Validation. Under General Access Validation, select Validate PIN. *  If Unique PIN is not selected, cardholders using a valid pin will be able to gain access through the door, but Continuum will be able to provide reliable cardholder information for access events at this door. There are security issues that make it necessary for the badging personnel to issue a predetermined and available pin number to the cardholder.