Issue Do you have to update the DB from multiple workstations in a CyberStation LAN environment Environment CyberStation Database Update Upgrade SQL Server LAN Cause Update of the Continuum database on a LAN environment Resolution You only need to update the database from one workstation when upgrading a LAN system

Issue Support for Finger Print readers. Environment Windows X Continuum 1.9X Cause Bioscript readers are offered and supported by: Security Center of Excellence Resolution Continuum Integration software for specific Bioscript and Cogent biometric readers are offered and supported by the Security Center of Excellence:   COE@Buildings.Schneider-Electric.com

Issue When working with numbers that are 7 digits or longer the number is displayed in exponential format and there is a loss resolution in the lower digits that can cause an issue with metering applications. This can be an issue when using pulse counter inputs. Product Line Andover Continuum Environment All Continuum controllers and modules that support Pulse counting with Counter inputs Cause The number formatting throughout the Continuum product is 32 bit IEEE Floating point notation, for numbers up to 7 digits long they will be displayed as a regular decimal number, for larger numbers they will be displayed in exponential format: Significant digits × base exponent This allows Continuum to work with huge numbers like 123.45 x 10 67 but has the disadvantage that as the numbers get larger there will be a loss of resolution in the lower digits starting with the units. Resolution When working with pulsed inputs from meters try to keep the size of the numbers down, putting scaling factors of x10 and x100 only makes the numbers bigger, so where possible scale the numbers down and upscale the units. For example when scaling an input where you would enter a conversion of: Value+(ElecValue * 10) Instead use: Value+(ElecValue*0.1) and change the units to Kilo Units, Mega Units etc. If you have to measure large pulsed numbers another option is to split the large numbers across 2 Numerics, so in Plain English when a value gets to 999,999 then add 1 more pulse, you get 1 in the upper number and 0 the lower number. This can then be displayed on a graphic with 2 adjacent text boxes. Where very accurate metering is required the best solution is to use meters with an intelligent data interface that supports one of the common open protocols supported by Continuum (i.e. BACnet MS/TP, Modbus or M-Bus via X Drivers). This solution means there is no chance of missing a pulse or Continuum getting out of sync' with the meter. Note: If you need to set the lower number back to zero, then the object first needs to be disabled. If this is a BACnet bCX then the BACnet name (eg BACnetDevices\bCX25\Counter2) needs to be used within the PE Program

Issue Network Security and transport types. Environment CyberStation CX9680 ACX5740 ACX5720 Cause Can not set up network security when the transport type is configured for TCP. Resolution Network security is only supported with UDP transport type.

Issue How many additional workstations can connect to a Continuum standalone system? Environment SA CyberStation MSDE Cause Using Continuum stand alone installation as a database server for additional workstations. Resolution Stand Alone key is for 1 Cyber. MSDE supports up to 3 users, but a LAN key is needed with more than 1 Cyberstation. To upgrade SA to LAN, the Stand Alone key must be upgraded with a cookie. The Stand Alone machine with the database should have the SA key, up to two additional machines can use the Stand Alone machine as their database server. The additional machines need LAN keys.

Issue Unable to reload entire database using "Send to Controller" option. The error "Not enough memory" is seen in Distribution View when trying to reload some objects. Product Line Andover Continuum Environment Continuum b3 Series Controllers i2 Series Controllers Cause Data is corrupt in controller Database or individual points such as Infinity Programs have become corrupt and are unable to be reloaded to the controller. Resolution Clear the database in the controller and retry a "Send to Controller" as follows: Open the Device object of the i2 or b3 controller. Go to the "Runtime" tab. Press the "Reset" button to reset the controller and clear its memory. Retry "Send to Controller".

Issue Some of the older access controllers do not support 2 card credentials for the personnel objects, which are these? Environment Cyberstation V1.90 and above Access Controllers : ACX700, 780 CX9900, CX9940 CX9702 ACX5740, 5720 Netcontroller II CX9680 Cause Older controllers do not have the facility to support 2 credentials Resolution You require a minimum of Cyberstation V1.90 to support 2 Credentials in a personnel object, this is known as Transitional Card Support. The ONLY controllers that support dual cards are the ACX5740, ACX5720 and Netcontroller II (CX9680).

Issue When creating the Continuum database Database Initialization displays a Windows Logon error. Environment CyberStation 1.9x WebClient Database Initialization Cause Continuum single user can no longer be installed if the local administrator password is left blank. Resolution Configure a password for the workstations local administrator user account.

Issue Can B_Link Fiber devices be used on the IP network? Environment Network Topology Windows XP B-link Repeater BCX 4040 B4920 BACnet Repeater RS-485 Cause Configuration of Fiber Network Resolution No. The B-Link Repeater is used on the RS-485 Network not IP.

Issue Continuum will not start.  "Continuum is running please wait and try again" Environment Continuum 1.92. Windows 2008 Server. Cause Domain Policies are in place. They are restricting active X and registry changes. Resolution Remove the Computer from the domain. Install Continuum Rejoin the Domain.

Issue Alarming on specific card swipes Environment CyberStation CX9702 CX9900 CX9680 ACX5720 ACX5740 ACX700 ACX781 Cause Need for alert alarm when a given credential holder(s) is attempting access at a door Resolution Write a PE program in the controller that monitors the door for access attempts and check whether the last card presented at the door is in a list of cards that been designated for alarming. In the sample program below CardAlertList is an InfinityNumeric array containing the list of card numbers to alarm on. An Alarm Enrollment configured to alarm when Value > 0 is attached to CardAlertList It is assumed that all cards have the same site code, if multiple site codes are used then the program needs to be modified to take site code in consideration. SAMPLE PROGRAM: 'This program triggers an alarm when any card which number is contained 'in the CardAlertList array is presented at the door. 'Program flowtype is fall thru 'Triggered by the Second system variable Numeric n CardAlertList = 0 'If a card has been presented at the door If Door1 InvalidEntryTime > Dr1LastInvalTime or Door1 TimeEntered > Dr1LastValidTime then 'Check to see if the card is in the list   For n = 1 to CardAlertList Size  'if the card number is in the list send alarm     If CardAlertList[n] = Door1 EntryLastCard then CardAlertList = Door1 EntryLastCard   Next n Endif 'store last card transaction time for comparison next time program runs Dr1LastInvalTime = Door1 InvalidEntryTime Dr1LastValidTime = Door1 TimeEntered Stop E:

Issue Communication status between Continuum BACnet device can be verified by checking controller's CommStatus attribute in InfinityView(Infinity View / Infinity Path).    But how can I check the communication status of other 3rd party BACnet devices? Environment BCX4040 BACnet controllers B3xxx BACnet controllers. Continuum Workstations. Cause Having unstable BACnet  IP or MSTP connections and want to check the communication status of the target devices before read/write data from/to the them. Resolution Create a PE program in the our BCX (or B3) controller as below: '= = = = = = = = Line Checking    If BACnetDevices\BNet_2765\MyB3VAV System_Status = Operational then Goto Wait15Secs Line Wait15Secs    If TS > 15 then Goto Checking Line E    ' Do something to set off the alarm from the b3 controller.    Goto Wait15Secs '= = = = = = = =

Issue Re-executing user defined alarm PE functions that have failed to execute and have been pushed into a call stack (buffer) Environment CyberStation Cause System busy or out of resources on alarm delivery. i.e All video controls busy when a video alarm comes in. Resolution User defined alarm PE functions that have failed to execute and have been pushed into the buffer will not execute automatically, you need to invoke the PEPopAlarm function in order to re-execute the functions. You can invoke the PEPopAlarm from the command line, PE program or from a Graphic that uses a PE script control. You may need to increase the size of the buffer (PEMaxBufferedAlarms registry entry) if your alarm functions frequently end up in the buffer as a full buffer will cause alarms to be dropped.

Issue How to reverse and/or complement the bits as read from a Wiegand access card in a custom card configuration Environment CyberStation CX9702 CX9900 CX9680 ACX5720 ACX5740 ACX701 ACX781 Cause Some Wiegand cards are encoded with the bits in one or more fields reversed and/or complemented. It is then necessary to operate on the fields when decoding the data in order to obtain the correct data. Resolution In the AccessFormat array a control field is provided to configure the system so that the bits in a field in the access card data can be reversed and/or complemented. The control mask is located at AccessFormat[2] Control Mask The bits of the control mask will be used by the parsing routine to reverse or complement selected fields. Setting the appropriate bit to a 1 will enable the special action:       Field Issue Code Card Number Site Code Manufacturers Code Feature Reverse Complement Reverse Complement Reverse Complement Reverse Complement Bit # 7 6 5 4 3 2 1 0 Bit Value:           128                64                  32               16                   8                      4                    2                  1   Examples: To reverse the bits in the site code field set AccessFormat[2] = 8 To reverse the bits in both the card number and site code fields set AccessFormat[2] = 40   Reversing the bits makes the first bit in the field become the last. Complementing the bits flips the bit's value, 1 becomes 0 and vice versa.

Issue Access Events not being delivered to the database. Environment Continuum 1.9x CX 9680 Cause No access events reported to the database Resolution The workstation setup for primary access server had several processes that were running that appeared to be related to a virus on the workstation. This workstation was fully open to the internet and it is suspected that this is where the virus launched. After stopping several of the suspected executables through task manager the access events started coming in. Run antivirus.

Issue Can a b4920 send out alarm emails? Environment Continuum Controllers BCX 4040 BCX 9640 Netcontroller II (9680) ACX 57xx Cause Controllers that support sending of emails Resolution The B4-920 does not have the capability to send out emails. 2nd generation controllers do have the capabilities to send emails.

Issue When creating a CX controller receiving error "This object class requires an attached device" Environment Continuum Cyberstation CX controllers (9900, 9680, ACX 5740 ie..... ) Cause Trying to create the controller outside of a network folder (directory) Resolution Create a network folder and create the CX controller under the network folder.

Issue CyberStation program that prints to a file does not produce the expected results. Environment CyberStation. Cause Program configuration. Resolution In the program configuration properties, select the "Run on any WorkStation" option.

Issue When setting up a Continuum Workstation or a CX/ bCX controller some IT departments wish to use DHCP (Dynamic Host Configuration Protocol) allocation of IP addresses. Environment Cyberstation workstations and all Ethernet level controllers (CX9200, CX9400, CX9702, CX9900, bCX1, ACX5740, ACX5720, CX9680. Cause Continuum Workstations and Controllers do not support DHCP addressing. Resolution A fixed and unique IP address and subnet mask must be allocated in every controller and workstation, this value must also be entered in the database in offline editing for all controllers. For routed networks the correct address for the Default Router must also be entered in each controller and the database. When creating a new workstation, once the Workstation initialization has completed and the Workstation has started, verify that in Offline Editing that the IP address for the workstation matches the fixed IP address as defined in the Windows Network card settings.

Issue Cannot delete personnel profiles from personnel manager. Product Line Andover Continuum Environment Continuum 1.81 Cause Personnel profiles have become corrupted and can not be deleted. You can not rename areas without removing/replacing them in the profile. Resolution Procedure to remove corrupted personnel profiles: Start Continuum Run ACDEVApp.exe from the Continuum directory. Click Generate. Replace the 3 lines: <REQUESTOPERATIONS> </REQUESTOPERATIONS> </IACDEVREQUEST> ... with the following 6 lines, only replace the word ProfileName with the name of the profile being deleted: <REQUESTOPERATIONS> <DELETE> <OBJECT PATH="ProfileName"/> </DELETE> </REQUESTOPERATIONS> </IACDEVREQUEST> Press the "Process Request" button