Issue Do the universal inputs (UI) of the MNB-1000 support pulse inputs? Product Line TAC IA Series Environment MNB-1000 Cause Attempting to wire a pulse input to a UI on the MNB-1000 can cause issues. Resolution The UI inputs of the MNB-1000 do not support pulse inputs and can not be used for this purpose.  The digital inputs (DI) of a MNB-1000 do support pulse inputs. Pulse Input Rate Minimum rate of 1 pulse per 4 minutes Maximum rate of 10 pulses per second  

Issue The Remote stations name in the tree does not match the Remote stations name in the Admin Tool. How can the Remote station name in the tree be changed to match that of the Remote station name in the Admin Tool? Environment R2 Niagara, all versions Cause The station name was changed after it was initially created. Resolution The stations name will have to be changed in its XML file. An XML editor will be required for this. The most recent copy of the station’s XML file should be used. Open the XML file in an XML editor. Use the editor’s Replace function to ensure that all station names are found and replaced. For Find What: Type in the station name to be replaced For Replace with: Type in the replacement station name Save the XML file once the replacement is complete. Install the XML file to the Remote station. The station name in the tree and Admin Tool should now match.  

Issue Get the following error when attempting to import histories into an Excel spreadsheet: "The specified XML source does not refer to a schema. Excel will create a schema based on the XML source data." when attempting to import the file into excel" Environment Niagara G3 Cause The problem turns out to be a quirk in the Excel UI. There are two checkboxes on top of one another (due to there being no margin around the table); the one on top is for the entire page, the one underneath is for the table. Selecting the checkbox you can see only selects the entire page, which is the cause of the XML schema issue. Resolution To workaround this:   Hit [tab] once and it should highlight the page checkbox in green Hit [tab] again to give focus to the table underneath Hit [enter] to check the checkbox for the table that cannot be seen Click [Import] and the data should import properly.  

Issue What is the maximum recommended wiring length on an ADI or remote I/O wiring segment? Environment MNB-1000, MNB-1000-15 Cause What is the maximum recommended wiring length on an ADI or remote I/O wiring segment? Resolution The maximum recommended length of an ADI or remote I/O wiring segment is 4000 ft (1200 m), using the cables listed for “76,800 or Less” baud rate. Information on approved cable types and additional information cane be found in chapter 1 of the “I/A Series MicroNet BACnet Wiring, Networking, and Best Practices Guide” (F-27360-5).  

Issue Stencils not loading after installing WorkPlaceTech 5.8 Environment WorkPlace Tech 5.8 Cause The stencils are not loaded because they are now under a new path: C:/PrgramFiles/Schneider Electric/WorkPlaceTech Dispatcher. Resolution To resolve this issue perform the following step:  Open WorkPlaceTech.  Select  Application menu and click Hardware Wizard command.  Stencils should be loaded after opening the Hardware Wizard. If rebuilding the application did not load the stencils perform the following steps: Open WorkPlaceTech Select File menu click shapes Under shapes click open stencils Browse to the following path C:/ProgramFiles/Schneider Electric/WorkPlaceTech Dispatcher. Select the following stencils using the ctrl key: WPBO.vss WPCO.vss WPIOC.vss WPLMC.vss WPLPC.vss WPMN8NV.vss WPTANNO.vss WPTSC.vss WPSC.vss The stencils should now be loaded anytime you open or close WorkPlaceTech.

Issue Are the batteries for the UNC-410 and UNC-520 interchangeable? Product Line TAC IA Series Environment I/A Series R2, UNC-410, UNC-510, UNC-520 Cause Replacement batteries are needed and compatibility between devices must be known. Resolution The batteries used in the UNC-410, UNC-510, and UNC-520 are the exact same and are interchangeable. The replacement part numbers UNC-400-BAT and UNC-500-BAT include the same battery.

Issue The inputs and outputs from the remote I/O modules either show as NA or do not function properly. Environment MNB-1000 installations with MNB-1000-15 remote I/O modules Cause In this case the dip switches on the remote I/O modules were set to 2 and 3 incorrectly because it was assumed the MNB-1000 was address 1.  The MNB-1000's address relative to the remote I/0 modules is 0 and cannot be changed.  The remote I/O modules must be addressed 1 through 8.  Resolution Adjust the dip switch settings on each remote I/O module to address them from 1 up to 8.

Issue Can additional resources be added to an ENC-SW (Soft JACE) to increase the resources over the 30,000 KRu (30 Million) limit? Environment I/A Series G3, ENC-SW Cause Can additional resources be added to an ENC-SW (Soft JACE) to increase the resources over the 30,000 KRu (30 Million) limit? Resolution The I/A Series G3 Soft JACE can be initially purchased to support 10,000 KRu (10 Million) resources.  Additional resources can be added to the 10,000 KRu (10 Million) version to increase the total to 30,000 KRu (30 Million).  The maximum number of licensed resources per ENC-SW (Soft JACE) is 30,000 KRu (30 Million). ENC-SW-1M  >> Support for 10,000 KRu (10 Million) resources ENC-SW-2MU >> Upgrade ENC-SW-1M to increase total to 30,000 KRu (30 Million) resources

Issue Can I remove the permanent override feature or limit the maximum override duration from the station or an individual point in I/A Series G3? Environment I/A Series G3 Cause Can I remove the permanent override feature or limit the maximum override duration from the station or an individual point in I/A Series G3? Resolution Starting in version 3.4.51, the permanent override can be removed globally from the station by adding a facet to the SysInfo facets property on the root of the station. Add a new BRelTime value to the SysInfo facets and assign it the name "maxOverrideDuration." This enables a station global limit on the duration for any control point. The value of this BRelTime should be the MAX duration allowed. A value of zero means that 'Permanent' is allowed. A non-zero value limits the custom to a maximum time value.  Note that 'Permanent' is the default if no "maxOverrideDuration" facet is found. Starting in version 3.5.25, the feature was enhanced to allow specifying the max duration on an individual control point basis. Follow the same procedure as defined above but add a new BRelTime value to the individual point's facet. Example: Right click on the station's Config container and select View - Property Sheet. Click on the Sys Info >> to open the Config Facets dialog box. Select + to add a facet. Click inside the Key area and enter the new key name maxOverrideDuration. Click on the Type drop down and select RelTime. Click on the Value ... and enter the desired time. Select OK

Issue How to erase all data from EEPROM in a Microsmart controller. Environment Any DMS Microsmart controller - firmware revisions 9.x, 10.x, 11.x Cause Preparing a Microsmart controller for a database installation. Resolution The database of a Microsmart controller is held in nonvolatile memory (EEPROM).  The address switch may be used to erase all information held in EEPROM.  To clear the database, set all address switches ON (positions 1-8 closed).  Remove and subsequently restore power to the controller.  After several seconds, the controller database will be cleared. Remove power from the controller and reset the address switch configuration to its proper setting.  Restore power to the controller.

Issue Graphics screens that used piping widgets in releases prior to 3.5.34 look misaligned when upgraded to 3.5.34 or greater. Environment Niagara G3 software Cause All releases prior to 3.5.34 had an alignment issue with the pipe widgets. This was overcome by manually moving the pipe widgets until they lined up.  Release 3.5.34 is the release in which this alignment issue has been corrected.  Therefore the manual adjustments made during creation are no longer needed.    Graphics with piping brought forward by a software upgrade to 3.5.34 or greater will look misaligned due to the manual adjustments that were made when they were created. Resolution Release 3.5.34 and 3.6 have correct pipe widget alignment so upgrading older piping graphics (created prior to 3.5.34) to this level will require manual alignment correction.

Issue How to modify, save, and install Microsmart UDPs in UltiVist Environment UltiVist (any version) Cause n/a Resolution Procedure: Highlight the Microsmart controller. Click on the Functions drop-down menu and select UDP Status. Double-click the UDP number of choice.  Click overtop the UDP descriptor or UDP status portion of the line. Select PROGRAM from the pop-up window. A Watson Works Editor (EPM) appears with a blank screen. Press Enter and begin adding the program code. When complete click the Save button in the toolbar and exit the window.  Alternatively, click on the File drop-down menu and select Save and quit.  NOTE:  Do not do a "Save As" and do not change the name of the file.  The filename at the top will appear as D:\FI\E4000000 or similar.  Do not modify it. Back on the UDP Status screen, double-click the just-programmed UDP.  Select INSTALL from the pop-up window. When the INSTALL completes, double-click it again to ENABLE it.

Issue I/A Series G3 SMS Driver Part Number Environment I/A Series G3 Cause The SMS (Simple Message Service) driver is used for sending text messages to mobile / cellular phones. The SMS driver allows retransmitting alarm information and sending general text messages. The I/A Series G3 SMS driver is not listed in the datasheets for the Enterprise Network Server or Enterprise Network Controllers. Resolution ENC-DRV-SMS License an ENC-520, JACE 6 or JACE 7 to enable SMS alarms to be sent to any mobile phone via a GSM/GPRS modem connected to the RS-232 serial port * The SMS  Driver is no longer available in the Enterprise Network Server and Soft JACE. There is a technical issue and the driver has been removed from use on Windows based platforms.  If the driver is required for use in the ENC or Soft JACE, contact Schneider Electric Product Management via your local Schneider Electric sales office.  ENC-DRV-SMS License an ENC-520, JACE 6 or JACE 7 to enable SMS alarms to be sent to any mobile phone via a GSM/GPRS modem connected to the RS-232 serial port

Issue Customer desires to use newer release of the G3 software on his existing ENCs and  ENS. Environment I/A Series G3 ENC I/A Series G3 ENS I/A Series G3 NXT I/A Series G3 Soft JACE Cause New upgrade has been released and customer desires to use that version. Resolution To request an upgrade for an existing customer's ENC, complete the ENC-520 series or ENC-410 series I/A Series G3 Hardware License Request Form, checking the box for "Field Upgrade" and the box for the "Software Upgrade for ENC" (IA-LIC-G3-UPG1).  Make sure that the current license information shown on the form matches the existing license and include the device serial number in the appropriate field on the form. Submit the license request form along with your purchase order for the part number IA-LIC-G3-UPG1 to IASeries.License@schneider-electric.com. To request an upgrade for an existing customer's ENS, complete the Enterprise Network Server / Workbench I/A Series G3 Software License Request Form, checking the box for "Field Upgrade" and the box for the "Upgrade to latest Software Revision" (IA-LIC-G3-UPG2).  Make sure that the current license information shown on the form matches the existing license and include the device serial number in the appropriate field on the form. Submit the license request form along with your purchase order for the part number IA-LIC-G3-UPG2 to IASeries.License@schneider-electric.com. To request an upgrade for an existing customer's Soft-JACE, complete the Enterprise Network Controller (Soft JACE) Software only License Request Form, checking the box for "Field Upgrade" and the box for the "Software Upgrade for ENC" (IA-LIC-G3-UPG1).  Make sure that the current license information shown on the form matches the existing license and include the Software ENC HostID in the appropriate field on the form. Submit the license request form along with your purchase order for the part number IA-LIC-G3-UPG1 to IASeries.License@schneider-electric.com. To request an upgrade for an existing customer's JACE-NXT, complete the Soft-JACE I/A Series G3 Hardware License Request Form, checking the box for "Field Upgrade" and the box for the "Software Upgrade for JACE" (IA-LIC-G3-UPG1).  Make sure that the current license information shown on the form matches the existing license and include the ENC Serial Number (NXT Serial Number) and ENC HostID in the appropriate fields on the form. Submit the license request form along with your purchase order for the part number IA-LIC-G3-UPG1 to IASeries.License@schneider-electric.com.

Issue When compiling a WorkPlace Tech application created and successfully compiled with an earlier version of WPT and Visio, an error message may be displayed indicating an issue with an object in the application.  One of the observed errors is noted below: "Unhandled write error (app name) (object name)" Environment WPT 5.6.x WPT 5.7.x WPT 5.8.x Cause Internal consistency error in the internal application database. This issue will sometimes occur when the application was created in one version of Visio then updated to a newer version.  The actual causes are not fully understood.  Because the history of the actual application file is frequently unknown, having been created and modified by various engineers, these issues usually cannot be duplicated. Prior to WorkPlace Tech Tool version 5.x.x the application database was stored in the WPT project database.  In WPT version 5.x.x, the application database is stored internal to the WPT application drawing Visio file. Resolution Open the application file in the WorkPlace Tech Tool and allow it to be saved in the newer Visio file format, if prompted. From the "Application" menu of WPT, select "Rebuild Application" Click the [Yes] button to allow the application to be rebuilt.  A popup window will display the process of the application rebuild. If errors are detected, appropriate steps must be taken to correct them. If you are rebuilding an MNL-800 application and have not previously manually indexed all the Echelon network variables (SNVTs), the SNVT index numbers may change.  This change of SNVT index numbers can cause issues with existing network bindings to or from the controller.  If some or all SNVTs were not indexed, and they changed as a result of the rebuild, you will need to follow the list of sub-steps listed here. Using the WPT Hardware wizard, change the "Controller Program ID" then compile and download the application to the controller If the network is managed using LonMaker, perform a "Replace" on the controller object, reading the XIF file from the device. If the network is managed by an I/A Series R2 UNC and WorkPlace Pro, you will need to delete the existing device shadow object and re-learn the controller then recommission the device and recommission the Local Lon Device.. Update any binding links that were changed or moved due to the replacement of the controller shadow object. Compile and download the application. Rebind all links to the updated controller

Issue In Niagara G3, a BACnet proxy point was initially added to the database as Read only; how can it be change to a BACnet Writable proxy point? Environment Niagara G3 all versions Cause BACnet proxy point type (read only. writable, etc.) is selected when the proxy point is first added to the database. The BACnet Proxy Point was initially discovered and added to the database as Read Only Proxy Point. Resolution Unfortunately, once the BACnet Proxy Point is added to the database its Type value can not be changed. The Proxy Point will have to be deleted, rediscovered and re-added to the database. This time when adding the Proxy Point to the database, make sure to select writable for Type.

Issue A condition can exist where the BACnet Ethernet adapter is lost upon a power cycle and restart of the computer (normal reboot, loss of commercial power, etc...) and restart of the ENC-SW (Soft JACE) station.  The BACnet Ethernet adapter option indicates "none." Typically a secondary reboot of the PC will correct the issue however, the Ethernet network port may remain disabled requiring a manual enable. Environment I/A Series G3, ENC-SW Cause An I/A Series G3 ENC-SW station utilizing BACnet Ethernet or BACnet IP starts before there is an available Ethernet adapter from the Windows operating system. Resolution The station mechanism related to the Ethernet adapter in I/A Series G3 version 3.6 and higher has been modified to maintain the list of adapters as disabled or disconnected where the adapter choice now remains consistent through a power cycle or reboot condition. Upgrade to I/A Series G3 version 3.6 or higher.

Issue Does the ECH-75010R (Echelon U-10 USB Adapter) come with the interface cable? Data sheet does not specify this information. Environment Echelon U-10 USB Adapter Cause Data sheet does not specify what interface cable, if any is included with the U-10 adapter. Resolution The Echelon U-10 LON Network adapter does not come with an interface cable. As documented in the Echelon data sheet, the adapter only comes with a USB extension cable. To use this adapter with the I/A Series LON controllers, the WPIA-CBL-1 is required.

Issue Using XPSI and PSI in a Virtual XP environment, need to transfer the uploaded files to another computer. Environment Windows 7 computer with a Windows XP Mode Virtual Machine Cause Need to transfer files to another computer for backup and storage. Resolution There are two methods that can be used to transfer files into or out of a Windows Virtual Machine. Access a shared folder on the host computer or on another computer on the network.  You may also map a drive letter to a shared folder.  These procedures are identical to the procedures used in any Windows XP computer system.  The procedure is as follows: Open the Start menu and select Run then type the full computer name and shared folder name using the format //computer-name/share-name then click [OK].  If the folder can be accessed, it will be opened in a Windows Explorer window within the virtual machine environment.   Access a USB Flash driver inserted into the host computer.  Once the flash drive has been connected to the host computer, it will be visible under the "USB" menu on the top bar of the Windows XP Virtual Machine.  Click on the name of the USB Flash drive to attach it to the computer.  When the flash drive has been attached, it will be displayed in Windows Explorer as a drive with the next available drive letter.  You can then access the flash drive in the same manner as you would on the host computer.  When done with the flash drive, it must be detached from the Virtual Machine before you can unmount it from the host computer.

Issue Niagara R2 Workplace Pro, installed on a Windows 7 computer, will not open localhost in admin tool.  The UNC stations open successfully. Environment Niagara R2 (any 2.301.529 or higher) Windows 7 (32 bit) Cause Missing the rassapi.dll file. Some distribution copies of Windows 7 do not include this file. Resolution Close Workplace Pro. Obtain a copy of the file named RASSAPI.DLL and paste it in the niagara\r2.*\nre\bin directory.  The file can come from any Internet website (just do a search for the filename) or from another copy of Windows. Restart Workplace Pro. Note:  At times, a restart of the Niagara Service may be required.