Issue
Customer desires to use newer release of the G3 software on his existing ENCs and ENS.
Environment
I/A Series G3 ENC
I/A Series G3 ENS
I/A Series G3 NXT
I/A Series G3 Soft JACE
Cause
New upgrade has been released and customer desires to use that version.
Resolution
To request an upgrade for an existing customer's ENC, complete the ENC-520 series or ENC-410 series I/A Series G3 Hardware License Request Form, checking the box for "Field Upgrade" and the box for the "Software Upgrade for ENC" (IA-LIC-G3-UPG1). Make sure that the current license information shown on the form matches the existing license and include the device serial number in the appropriate field on the form.
Submit the license request form along with your purchase order for the part number IA-LIC-G3-UPG1 to IASeries.License@schneider-electric.com.
To request an upgrade for an existing customer's ENS, complete the Enterprise Network Server / Workbench I/A Series G3 Software License Request Form, checking the box for "Field Upgrade" and the box for the "Upgrade to latest Software Revision" (IA-LIC-G3-UPG2). Make sure that the current license information shown on the form matches the existing license and include the device serial number in the appropriate field on the form.
Submit the license request form along with your purchase order for the part number IA-LIC-G3-UPG2 to IASeries.License@schneider-electric.com.
To request an upgrade for an existing customer's Soft-JACE, complete the Enterprise Network Controller (Soft JACE) Software only License Request Form, checking the box for "Field Upgrade" and the box for the "Software Upgrade for ENC" (IA-LIC-G3-UPG1). Make sure that the current license information shown on the form matches the existing license and include the Software ENC HostID in the appropriate field on the form.
Submit the license request form along with your purchase order for the part number IA-LIC-G3-UPG1 to IASeries.License@schneider-electric.com.
To request an upgrade for an existing customer's JACE-NXT, complete the Soft-JACE I/A Series G3 Hardware License Request Form, checking the box for "Field Upgrade" and the box for the "Software Upgrade for JACE" (IA-LIC-G3-UPG1). Make sure that the current license information shown on the form matches the existing license and include the ENC Serial Number (NXT Serial Number) and ENC HostID in the appropriate fields on the form.
Submit the license request form along with your purchase order for the part number IA-LIC-G3-UPG1 to IASeries.License@schneider-electric.com.
