Building Automation Knowledge Base

Issue Remote Alarm Manager - What TCP ports are used? Environment RAM TCP Ports Cause Customers RAM Console is unable to communicate with the RAM Engine. Customer cannot communicate with RAM webserver. Resolution Remote Alarm Manager uses TCP ports 8090 and 8091 between the RAM Console and RAM Engine. Remote Alarm Manager uses TCP port 80, but also recommends this to be changed to 781 - 785 as defined in the settings page.  

Issue What template to use for TAC Xenta 102-B What template to use for TAC Xenta 102-VF What template to use for TAC Xenta 102-EF Environment TAC Xenta 102-B TAC Xenta 102-VF TAC Xenta 102-EF Cause The Xenta 102-B TAC Xenta 102-VF and TAC Xenta 102-EF uses the same template. Resolution Use the TAC Xenta 102 template

Issue What is the control signal to the actuator for a Xenta 102B? Environment Xenta 102B Cause The 102B is designed to be used with a Belimo actuator. This is why the out signal is not specified anywhere in the documentation.   Resolution The out control signal to the actuator is 0-10V.  

Issue Sigma Server failure Environment Sigma Site Cause Sigma has worked OK previously but now the Sigma server fails every time and quickly after starting. Resolution A new anti-virus definitions file has been downloaded either manually or automatically and has detected that a Sigma file may be suspect, this will normally be a fault of the definitions file. There will be a report in the Windows event viewer that Sigma services has failed. Anti-Virus software is often set to move suspect files into a "quarantined" directory.  There will be a log to show this. Check these for any Sigma files quarantined. Anti-Virus software can also be set to automatically delete suspect files.  There will be a log to show this. Check this for any Sigma files shown as deleted. 1. Disable the Anti-Virus software on either the whole of c:\sigma\data or c:\sigma\bin. Note: The site IT may need to be involved and approval may be required. 2. Either re-instate the files from the quarantined folder or re-install Sigma.

Issue Replacing battery Environment Wall mounted   Cause Old age Resolution RS Order number=         201-9438 Type LS14500 Click here to be linked to the RS page

Issue Receive "This Login does not match Windows login" error when trying to login to a client session of WebClient. Environment WebClient User Permissions Cause User account had not been granted Local Admin rights. Resolution Grant Local Admin rights to the account user.

Issue When "Enforce acknowledge response with signature" is marked in the alarm control object the user should have to write in a cause and action when an alarm is acknowledged. This does not happen. Environment TAC Vista 5.1.8 Cause In the alarm control object, if you mark booth: "Enforce acknowledge response" and "Enforce acknowledge response with signature" It will work but if only "Enforce acknowledge response with signature" is marked it does not work.   Resolution If "Enforce acknowledge response with signature" should be used mark also "Enforce acknowledge response" in the alarm control object.  

Issue Restrict the number of login attempts for a Vista user. Environment Vista Workstation Cause Vista does not have a settings for login attempts. This is normally controlled by Windows and the Windows Domain. Resolution Create a Vista domain user. It is good practice to always log out of Windows when done. The IT department will typically have a set of rules for the domain. One of these will usually set the domain user to 3 login attempts to Windows before the account is locked.

Issue Gesytec drivers have been installed and the Gesytec device appears in Device Manager.  However there is no indication on what to call the device when entering the properties for the Lonworks Communication Port in Vista and the usual 'LON1' produces the message 'non-existent physical object'. Environment Vista Lonworks Cause When the Gesytec drivers are installed, the device adapter is not given a default name.  Vista requires a name to bind the adapter to a logical communication port object.  Resolution In Device Manager find the Gesytec device and select Properties. On the Advanced tab select the 'Lon Adapter' property and give it a Value of 'LON1' from the drop down list (if this is the first LON interface on the PC). Close Device Manager. Restart Vista Server and Workstation. In the properties for the Communication port, enter 'LON1' in the Network Interface field

Issue A repair of the power and communication boards for the LCM-84000 and GCM-84000 is being considered.  Before contacting the repair company, the part numbers are needed to reference the right boards.  What are the part numbers? Environment Network 8000 LCM-84000 GCM-84000 Cause Existing boards in disrepair. Resolution The part numbers are as follows: LCM power card - part# LCMA-103 (referred to as the UIO or Universal Input Output card) communication card - part# LCMA-116   GCM power card - part# GCMA-106 (referred to as the SIO or Serial Input Output card) communication card - part# GCMA-105  

Issue For Accuracy, only the 0-100 Pa range is listed in the documentation. Same thing with the Linearity. Environment SPD310: 004700320 004700340 SPD360: 004700360 Cause The sensors are available in several other ranges than just the listed 0-100Pa. Resolution Accuracy ( linear output 😞          Accuracy 0-100 Pa:                    This means that all other ranges ( 300, 500, 1000, 1200, 2500, 5000 Pa ) has an accuracy of 1,5% FS. Only range 0-100 Pa has a accuracy of 1,5% FS. 0,75 % of higher pressure ranges sensors means more Pa comparing to 1,5% of 100 Pa. 0,75% f.e. of 2500 Pa means a max. deviation of 18,75 Pa.     Same regarding Linearity:  Linearity incl. temp. and hysteresis:                   Linearity incl. temp. and hysteresis 0-100 Pa:       As above, for all ranges 300, 500, 1000 … the linearity is < / = 2% FS, but only for range of 100 Pa linearity is 4% FS.

Issue Replacement Printed Circuit Boards for Forta actuators. Environment TAC Forta: M400 Spare PCB: 100106730 M700 SRSD Spare PCB: 100106790 M700 SRSU Spare PCB: 100106780 M800 Spare PCB: 100106740 M1500 Spare PCB: 100106770 Cause Listing of spare replacement Printed Circuit Boards for TAC Forta series actuators. Resolution TAC Forta: M400 Spare PCB: 100106730 Can be used with the following version numbers (three last digits) as shown, or higher M400………………………..880-0230-030 M400-S2…..………………..880-0231-030 M700 SRSD Spare PCB: 100106790 Can be used with the following version numbers (three last digits) as shown, or higher M700-SRSD..………………880-0440-000 M700-SRSD-S2……………880-0441-000 M700 SRSU Spare PCB: 100106780 Can be used with the following version numbers (three last digits) as shown, or higher M700-SRSU..………………880-0430-000 M700-SRSU-S2……………880-0431-000 M800 Spare PCB: 100106740 Can be used with the following version numbers (three last digits) as shown, or higher M800………………………..880-0310-030 M800-S2…..………………..880-0311-030 M800-STS...………………..880-0312-040 M800-S2-STS…..………….880-0313-040 M1500 Spare PCB: 100106770 Can be used with the following version numbers (three last digits) as shown, or higher M1500………………………880-0450-000 M1500-S2…………………..880-0451-000

Issue Server does not exist or access denied error when using Continuum DB Initialization. All settings appear to have correct values but the DB initialization fails with the error mentioned above. Environment CyberStation SQL Server Cause Multiple instances of SQL server installed in the server machine. Resolution When multiple instances of SQL are installed in the server the instance MUST be specified along with the server name. Example: In the Server Name field of Database Initialization Server window type: SERVER_MACHINE_NAME\SQL2008 not just SERVER_MACHINE_NAME

Issue The time in a Xenta controller is 1 hour ahead of the Xenta server even though they are all in the same timezone and have the same daylight time settings. Environment Vista 5.xx Cause A PVR object name XENTASYSREG is in the Menta application with a value of 2. This inverts Europe daylight setting and causes the controller to adjust its time. With the adjustment of daylight times recently different countries now follow different daylight start and stop times. The updates are implemented by windows for the Vista server but the Xenta controllers still have the old times. Resolution Change the value of the XENTASYSREG to 0 and power cycle the Xenta controllers. Use the Central daylight setting object in Vista to set the Xenta summer time settings to the correct dates.

Issue Can the ASD driver of the I/A Series UNC or ENC be connected to the ASD bus actively operating under a GCM? Environment I/A Series R2 and G3 ASD driver Cause Attempting to directly communicate to the ASD devices with two different systems simultaneously. Resolution The I/A Series UNC / ENC acts as the master of the ASD bus replacing the communications function of a GCM.  Do not connect the GCM's ASD bus with the UNC / ENC's ASD bus.  Connection of both devices to the same ASD bus will cause severe communications conflicts and improper bus operation.

Issue Can the ACX57xx be configured to use its RS-485 Infinet comm port to connect to a Netcontroller as an Infinet device? Environment ACX5720 ACX5740 Cause Limited access to Ethernet LAN, want to use the new ACX57xx in the same capacity as the old ACX781 controllers where they were connected as Infinet nodes to a Netcontroller. Resolution Although the RS-485 port can be configured for Infinet communications, this is solely for adding subnet controllers off of this ACX57xx. This does not allow configuring the controller to communicate directly on the Infinet network as a slave device. The ACX57xx was designed to replace, and improve on, the Infinet ACX781. To do this it was given more memory, a faster processor, more Personnel storage space, and secure communications options among other improvements. To accommodate all this it needed to have a larger network pipe for the increased bandwidth. The Ethernet LAN accommodates this bandwidth whereas the Infinet network would have been a major bottleneck.

Issue Pinpoint crashes when jumping between Graphic panels. This then causes the other modules to eventually crash and Continuum needs to be exited un-graciously then restarted. Product Line Andover Continuum Environment Continuum Cyberstation Pinpoint Cause Too many active data links on the Graphics panels for the Pinpoint engine to deal with. Resolution Reduce the number of active data links to 100 or less per Graphic panel. For stability, this is the recommended maximum number of active data links that one Graphic panel can support.

Issue Can Windows User be logged off when running ModBMS? Environment Satchwell ModBMS Cause There is a requirement for Windows User accounts to be logged off when not in use due to IT security concerns.  Resolution A Windows User is required to be logged on when ModBMS is running. This is because the ModBMS application is not supported to run as a Windows Service. As such, ModBMS will stop running if the user logs out of Windows. 

Issue Motorizing a Keystone butterfly Valve (Keystone F1-CLJ2, 1000kpa, SQ 209719) Environment Keystone butterfly valve Keystone F1-CLJ2, 1000kpa, SQ 209719 Cause Fitting a Schneider Electric brand actuator onto a Keystone butterfly valve is requested Resolution Unfortunately we do not have any actuators or linkage kits that fits this application.

Issue WorkStation Portal Login Environment SBO Site Cause Will StruxureWare Building Operation include a feature in similar to TAC Vista's Portal Login. In other words, a way to make automated log in from another system (3rd party) and use this to create more and more cloud-like service currently used on TAC Vista Webstations Resolution Currently this is not a feature of the current release of StruxureWare Building Operation.