Building Automation Knowledge Base

Issue Where can end users find Product Literature? Environment Field Devices Cause Finding documentation on different terminal units, end devices, and field units. Resolution There is lot of literature on our products at The Exchange and also under the Cross Reference Tool when doing a search for the part number. If not found there, they can look in the list of product titles shown in the website under Products & Field Devices. Here there will be many .pdf files to view.

Issue Vista to I/NET Integration Tips Product Line TAC INET, TAC Vista Environment I2V Integration I/NET XBuilder Xenta 913 Xenta 527 Cause An input in I/NET can only be controlled from an outside source if it is in "Test" or "Manual," so outputs must be used. Resolution When integrating with an I/NET system using a Xenta 5/7/9xx, all I/NET points must be defined as either AO or DO, regardless of the direction of information flow. To get data from an I/NET system (into Lon, BACnet, or Modbus) use the AO attribute "value" or DO attribute "value." To get data into an I/NET system (from Lon, BACnet or Modbus) use the AO attribute "value" or DO attribute "control."

Issue Is the MSC-LIM-1 compatible with any DMS revision 9 Microsmart controllers? Environment Microsmart controllers revision 9, 10, & 11 Cause Need for a local controller connection Resolution No, it is only compatible with revision 10 & 11 Microsmart controllers. The earlier version (pre 08/96) of the MSC-LIM could only access Level 10 controllers addressed less than 99. To access controllers addressed higher than 99, the device had to be factory upgraded to 11.0A. The latest (and currently available) MSC-LIM (formally the MSC-LIM-1) is compatible with level 10 and 11 Microsmart controllers addressed up to 124.

Issue How can the password (PSWRD) be reset back to the factory default value of “0” on the Viconics VT7200x5x18, VT7300x5x18, & VT7600x5x18 series thermostats? Environment Viconics VT7x00 and SE7x00 thermostats Cause unknown password Resolution There's no way to restore the password back to “0”.  An error code will be displayed when an incorrect password is used. Contact Product Support Services with this error code and a temporary password will be given to allow the ability to create a new password.

Issue In a Niagara G3 / GCM integration, each time a (GCM) point discovery is performed, the total station resource count increases substantially. Environment Niagara G3 GCM drive (tacGcm) Cause Driver defect Resolution Although the "resources.category.component" value increases after a point discovery, it is only a temporary value.  This erroneous value does not affect the operation of the ENC-520 or the Niagara station running on it. To restore an accurate reading to this value, reboot the ENC.

Issue TS-7222 and TS-6722 30K thermistor sensor (no 11K shunt) resistance table Environment TS-7222 TS-6722 Cause Specification on the sensing element. Resolution   Temp (°C) Temp (°F) Ohms    25.0°     77.0°    30,000    26.0°     78.8°    28,806    27.0°     80.6°    27,678    28.0°     82.4°    26,598    29.0°     84.2°    25,566    30.0°     86.0°    24,582    31.0°     87.8°    23,637    32.0°     89.6°    22,737    33.0°     91.4°    21,873    34.0°     93.2°    21,048    35.0°     95.0°    20,256    36.0°     96.8°    19,500    37.0°     98.6°    18,774    38.0°     100.4°    18,081    39.0°     102.2°    17,415    40.0°     104.0°    16,776    41.0°     105.8°    16,167    42.0°     107.6°    15,582    43.0°     109.4°    15,021    44.0°     111.2°    14,481    45.0°     113.0°    13,965    46.0°     114.8°    13,470    47.0°     116.6°    12,993    48.0°     118.4°    12,537    49.0°     120.2°    12,099    50.0°     122.0°    11,679    51.0°     123.8°    11,274    52.0°     125.6°    10,887    53.0°     127.4°    10,515    54.0°     129.2°    10,155    55.0°     131.0°    9,813    56.0°     132.8°    9,480    57.0°     134.6°    9,162    58.0°     136.4°    8,856    59.0°     138.2°    8,562    60.0°     140.0°    8,280    61.0°     141.8°    8,007    62.0°     143.6°    7,746    63.0°     145.4°    7,494    64.0°     147.2°    7,251    65.0°     149.0°    7,017    66.0°     150.8°    6,792    67.0°     152.6°    6,573    68.0°     154.4°    6,366    69.0°     156.2°    6,165    70.0°     158.0°    5,970    71.0°     159.8°    5,784    72.0°     161.6°    5,604    73.0°     163.4°    5,430    74.0°     165.2°    5,262    75.0°     167.0°    5,100    76.0°     168.8°    4,944    77.0°     170.6°    4,794    78.0°     172.4°    4,650    79.0°     174.2°    4,509    80.0°     176.0°    4,374    81.0°     177.8°    4,242    82.0°     179.6°    4,116    83.0°     181.4°    3,996    84.0°     183.2°    3,879    85.0°     185.0°    3,765    86.0°     186.8°    3,654    87.0°     188.6°    3,549    88.0°     190.4°    3,447    89.0°     192.2°    3,348    90.0°     194.0°    3,252    91.0°     195.8°    3,159    92.0°     197.6°    3,069    93.0°     199.4°    2,982    94.0°     201.2°    2,898    95.0°     203.0°    2,817    96.0°     204.8°    2,739    97.0°     206.6°    2,661    98.0°     208.4°    2,589    99.0°     210.2°    2,517    100.0°     212.0°    2,448    101.0°     213.8°    2,382    102.0°     215.6°    2,319    103.0°     217.4°    2,256    104.0°     219.2°    2,196    105.0°     221.0°    2,138    106.0°     222.8°    2,081    107.0°     224.6°    2,026    108.0°     226.4°    1,973    109.0°     228.2°    1,921    110.0°     230.0°    1,871    111.0°     231.8°    1,822    112.0°     233.6°    1,775    113.0°     235.4°    1,729    114.0°     237.2°    1,685    115.0°     239.0°    1,642    116.0°     240.8°    1,600    117.0°     242.6°    1,560    118.0°     244.4°    1,520    119.0°     246.2°    1,482    120.0°     248.0°    1,445    121.0°     249.8°    1,409 

Issue TS-5722 and TS-6722 30 K thermistor sensors with 11 K shunt resistance table Environment TS-5722 Electronic Remote Temperature Sensors TS-6722 Electronic Remote Temperature Sensors Cause Specification on the sensing element. Resolution Temp (°C) Temp (°F) Ohms (11K shunt)    25.0°     77.0°   8,049   26.0°     78.8°   7,960   27.0°     80.6°   7,872   28.0°     82.4°   7,782   29.0°     84.2°   7,691   30.0°     86.0°   7,599   31.0°     87.8°   7,507   32.0°     89.6°   7,413   33.0°     91.4°   7,319   34.0°     93.2°   7,224   35.0°     95.0°   7,129   36.0°     96.8°   7,033   37.0°     98.6°   6,936   38.0°     100.4°   6,839   39.0°     102.2°   6,742   40.0°     104.0°   6,644   41.0°     105.8°   6,546   42.0°     107.6°   6,448   43.0°     109.4°   6,350   44.0°     111.2°   6,251   45.0°     113.0°   6,153   46.0°     114.8°   6,055   47.0°     116.6°   5,957   48.0°     118.4°   5,859   49.0°     120.2°   5,762   50.0°     122.0°   5,665   51.0°     123.8°   5,568   52.0°     125.6°   5,472   53.0°     127.4°   5,376   54.0°     129.2°   5,280   55.0°     131.0°   5,186   56.0°     132.8°   5,092   57.0°     134.6°   4,999   58.0°     136.4°   4,906   59.0°     138.2°   4,815   60.0°     140.0°   4,724   61.0°     141.8°   4,634   62.0°     143.6°   4,545   63.0°     145.4°   4,457   64.0°     147.2°   4,370   65.0°     149.0°   4,284   66.0°     150.8°   4,199   67.0°     152.6°   4,114   68.0°     154.4°   4,032   69.0°     156.2°   3,951   70.0°     158.0°   3,870   71.0°     159.8°   3,791   72.0°     161.6°   3,713   73.0°     163.4°   3,635   74.0°     165.2°   3,559   75.0°     167.0°   3,484   76.0°     168.8°   3,411   77.0°     170.6°   3,339   78.0°     172.4°   3,268   79.0°     174.2°   3,198   80.0°     176.0°   3,130   81.0°     177.8°   3,061   82.0°     179.6°   2,995   83.0°     181.4°   2,931   84.0°     183.2°   2,868   85.0°     185.0°   2,805   86.0°     186.8°   2,743   87.0°     188.6°   2,683   88.0°     190.4°   2,625   89.0°     192.2°   2,567   90.0°     194.0°   2,510   91.0°     195.8°   2,454   92.0°     197.6°   2,400   93.0°     199.4°   2,346   94.0°     201.2°   2,294   95.0°     203.0°   2,243   96.0°     204.8°   2,193   97.0°     206.6°   2,143   98.0°     208.4°   2,096   99.0°     210.2°   2,048   100.0°     212.0°   2,002   101.0°     213.8°   1,958   102.0°     215.6°   1,915   103.0°     217.4°   1,872   104.0°     219.2°   1,831   105.0°     221.0°   1,790   106.0°     222.8°   1,750   107.0°     224.6°   1,711   108.0°     226.4°   1,673   109.0°     228.2°   1,635   110.0°     230.0°   1,599   111.0°     231.8°   1,563   112.0°     233.6°   1,528   113.0°     235.4°   1,494   114.0°     237.2°   1,461   115.0°     239.0°   1,429   116.0°     240.8°   1,397   117.0°     242.6°   1,366   118.0°     244.4°   1,336   119.0°     246.2°   1,306   120.0°     248.0°   1,278   121.0°     249.8°   1,249

Issue www.ccontrols.com ARCnet interface card now obsolete. Environment ARCnet interface card Cause Replacement part for an obsolete part. Resolution The VisiSat 2.1 engineering guide makes reference as follows: - ARCNET Cards ARCNET cards with a PCI or PCMCIA interface are supported. You can obtain these cards from Contemporary Controls (www.ccontrols.com) using the following order numbers: For the PCI Card use either PCI20-485 or PCI20U-485 depending on which type of PCI slot the computer's motherboard supports. For PCMCIA use PCM20H-485. Use an MN50-MI-ARC  

Issue Will BACnet links created with Link Builder work without a Niagara R2 UNC or Niagara G3 ENC on the trunk? Environment WorkPlace Tech 5.x Cause BACnet programming query Resolution Yes, Link Builder creates links that are peer-to-peer.  It does not require a UNC or ENC to function.

Issue On a computer, when booting up WorkPlace Tech, this error message appears:  "License date is newer than computer date". Environment WorkPlace Tech Cause Date change on host pc operating system prior to licensing date Resolution WorkPlace Tech keeps track of the time and date it was last accessed to prevent back dating to defeat the license. To regain access, run the Purchase WorkPlace Tech software icon, purchase the next available renewal and send the renewal file to Customer Care to obtain the unlock code.

Issue No Values being displayed on an MR Environment I/NET MR Micro Regulator Controllers Cause Quick Poll not enabled. Resolution Connect to the controller. Select Edit/Controller/MCU Configuration. Select Station and check the QP (Quick Poll) boxes for the addresses with this issue. Close out the Editors and restart I/Net again.

Issue Exporting/Importing Configuration Profiles and need to copy CCTV configuration from one machine to another. Product Line TAC INET Environment I/NET Seven Cause When Configuration Profiles are created on one PC and the user wants to copy it onto another PC, there is no easy way to do this even through the SQL database. To accomplish this the user would have to first, Export and then Import the configuration files from the registry. Likewise when setting up a second standalone machine to use the same CCTV interface or similar Host masking settings can take some time. This process will allow you to transfer everything configured under the profile setting to a new machine. Resolution The following step describes how to do this: Caution • Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on your computer. • To open Registry Editor, click Start, click Run, type regedit, and then click OK. • You can use a text editor like Notepad to work with the registry files you create by exporting. • You can save registry files in the Windows format, or as text files. Registry files are saved with .reg extensions, and text files are saved with .txt extensions. • In Windows Explorer, double-clicking a file with the .reg extension imports the file into the computer's registry. To import a registry hive just double click it from Windows Explorer. Open the Registry Editor On the File menu, click Export. In File name, enter a name for the registry file. Under Export range, do one of the following: To back up the entire registry, click All. To back up only a particular branch of the registry tree, click Selected branch and enter the name of the branch you want to export. Click Save. HOST MASK information To share host mask configurations between PCs, browse to C:\I/NET SEVEN DATA and copy the .dat files relevant to the configuration profile

Issue After adding an ASD driver to a Niagara G3 station off-line, there are no device objects in the tacASD palette. Environment Niagara G3 Cause Not documented Resolution After adding the ASDNetwork to a station, right click on the ASDNetwork and use the ASD Device Manager to add devices.  With the ASD Device Manager open click the "NEW" button at the bottom of the screen and a "NEW" window will be displayed to define the device type, number of devices to add and a starting address.

Issue The WorkPlace Commissioning Tool cannot see MSTP controllers under a MNB-1000. Environment WorkPlace Tech 5.x Cause Procedural error Resolution In the Tools menu, Select Configure Communication. Click on the BACnet radio button. Click on the Advanced button. Check the Browse Setting: Global. Click OK.

Issue SIGNAL software is connected serially to a Network 8000 LCM. The upload function in Project Manager fails. What are the communication settings in SIGNAL for this type of interface? Environment SIGNAL - all versions Cause Communication setting error Resolution There are three possible address settings when adding a "Panel" to a Network 8000 gateway record: NETxx:GCMxx:LOCAL (connect to any GCM) NETxx:GCMxx:LCMx (connect to any LCM across the network) NETxx:LCMxx:LOCAL (direct serial connection to a LCM) In this case, modify the address field to match the format listed in 'C)'. Refer to page 7 of the SIGNAL Network 8000 Interface Supplement (F-26225).

Issue Are there any Maintenance parts books? Environment Maintenance parts Cause Locate the replacement part numbers for the part requiring maintenance. Resolution There are 2 maintenance parts books. They are: F-26033 for older Barber Colman F-26034 pneumatic Robertshaw

Issue How can the Niagara G3 ENC platform be accessed if the user name and password have been forgotten? Environment Niagara G3 ENC Cause Forgot username and password for the Niagara G3 ENC. Resolution To connect via the serial port of the ENC you will need a UNCC-405, an Ethernet cable 7' or less, and Hyperterminal (or another terminal program). In the upper right corner of the ENC-520 is a block of four pins marked J4 Mode. Using one of the bias jumpers from the board, temporarily short the front two pins. Using the UNCC-405 and short Ethernet cable connect the laptop to serial port one of the ENC. Open HyperTerminal and configure a connection as 57600, 8, none, 1, no flow control. Reboot the ENC. When this appears: "Press ESC to restore factory default username and password...", go ahead and press the ESC key. Enter "y" when prompted to force the platform user name and password back to "tac" and "niagara". After using WorkBench to verify the user and password have been changed, remove the jumper and disconnect the serial connection.

Issue Identify the correct linkage to use with a valve and actuator Environment Valve linkage Cause Identify the correct valve linkage for a valve and actuator part. Resolution The Valves and Actuators Catalog has linkage selection information.

Issue What is the stroke time of the pneumatic actuator Environment Pneumatic actuator Cause Information on the actual distance the rod moves. Resolution Stroke time of a pneumatic actuator is determined by the available air pressure and air piping capacity.

Issue What is the difference between the AV-607, AV-609 and AV-607-1, AV-609-1 Environment AV-607, AV-607-1 AV-609, AV-609-1 Cause Product information of a part number. Resolution These rack and pinion linkages have been modified in the -1 revision to allow dual actuator mounts. Refer to document F-26752-12 or later to determine the dual actuator close off forces and where dual actuators are allowed. Dual actuators can not be ordered factory assembled. Order single actuator assemblies and field mount second actuator.