Building Automation Knowledge Base

Issue What is required to transfer your MicroNet View license to a new computer? Environment MicroNet View PC Cause Transfer MicroNet View license from existing PC to the new PC. Resolution On the existing computer: Close MicroNet View and all associated programs. Go to the folder “C:\MicroNet\Binary\VCommon\License” Copy the “WWSUITE.LIC” file off the computer. Go to the C:\MicroNet\Projects folder copy your Micronet View project off the computer. Remove the MicroNet View dongle and the I/O server dongle from the old computers parallel port. On the new computer: Install MicroNet View on the new computer; if it is running Windows XP you must install the Hasp dongle driver from the Hasp folder of the MicroNet View installation CD. Plug the two dongles into the parallel port of the new computer. (The computers parallel port must be a manufacturer’s standard parallel port, additionally added parallel port cards do not allow the dongles to be recognized). Copy the “WWSUITE.LIC” license file onto the new computer under the “C:\MicroNet\Binary\VCommon\License” folder. Copy your Micronet View project onto the computer under the folder “C:\MicroNet\Projects”. Re-boot the computer. Open the MicroNet View project manager (C:\MicroNet\Binary\Project\MNProject.exe). From the menu select ”Find and register a project” Find your project, highlight your project, and press OK. You should now be able to run your MicroNet View project on the new computer now.  

Issue Xenta 555/731 resets when an alarm is blocked or unblocked. Environment Xenta 555, 731 XBuilder Cause If you set an alarm object to email you when the alarm is blocked or unblocked, the Xenta will send the email, and change the alarm state to blocked or unblocked, but then performs a reset. Resolution Work around for now is to not check the blocked and unblocked condition to send emails in XBuilder

Issue www.ccontrols.com ARCnet interface card now obsolete. Environment ARCnet interface card Cause Replacement part for an obsolete part. Resolution The VisiSat 2.1 engineering guide makes reference as follows: - ARCNET Cards ARCNET cards with a PCI or PCMCIA interface are supported. You can obtain these cards from Contemporary Controls (www.ccontrols.com) using the following order numbers: For the PCI Card use either PCI20-485 or PCI20U-485 depending on which type of PCI slot the computer's motherboard supports. For PCMCIA use PCM20H-485. Use an MN50-MI-ARC  

Issue Does the Xenta 555 update the time on MicroNet controllers under its LAN? Environment Xenta 555 MicroNet Controller Cause Time sync to Xenta 555 Resolution Yes, the Xenta can update the controller times. The Xenta utilizes a NTP (Network Time Protocol) server. A TCP/IP protocol used to synchronize the real-time clock in computers, network devices and other electronic equipment that is time sensitive.

Issue How can I see more than three property windows when programming a controller with VisiSat. Environment VisiSat MN50 Series controllers Cause The default amount of property windows allowed is set to 3. This can be changed if required in the “settings.ini” file for the project. Resolution Default = "Number of Property Forms=3" Changing this to "Number of Property Forms=9" allows you to have 9 property windows.

Issue How to bring MicroNet values into a Bas2800+ system Environment MicroNet 300, 440, 500, 620 or 350, 450, 550, 650 ETC Bas2800+ system Cause Integrating MicroNet controllers with a Bas2800+. Resolution Add LON cards to the MicroNet controllers (MNL-C) Use a Xenta 913 to convert the LON signals to Modbus Use a Modus gateway (BAS-PIU) to interface the converted MicroNet values to the Bas2800+

Issue It is not possible to access graphics in a Xenta 5/7xx from a smart phone mobile app. Environment Xenta 511, 527, 711, 731 Smart Phones: Apple iPhone, iPad, Android Cause Graphics in a Xenta 5/7xx webserver render in the web environment using Java.  There is not currently a smart phone in the market that is works with Java applets. Resolution There is currently no supported mobile solution for viewing graphics in a Xenta web server. 

Issue The Echelon LonTalk PCC-10 PCMCIA Network Adapter Will not work with a Dell E6400 laptop Environment PCMCIA slot Cause Dell E6400 Chipset Resolution Go to the Dell website and upgrade your laptops chipset to the latest version from the dell drivers and downloads section. The file download is a self extracting file, follow the instruction provided and when you re-boot your computer your LonTalk PCC-1 PCMCIA Network Adapter should be fully functional. For further information see TPA-SACH-10-0008.00 - LON PCC-10 PCMCIA Card with Dell E6400 Laptop

Issue Get message "Could not open or create file.: AC_Xenta_721.cfg" in the Xenta Server error log and in TAC vista event log. The message appears about every 10 seconds. Environment Xenta Server Xenta 511, 527, 701, 711, 721, 731 Cause This is a defect in the software. Resolution This happens if you use the internal online signal e.g. as the input for an alarm. Take out the references to the internal online signal

Issue When accessing an SNP network with SE Vista values are not displayed. Environment UK Cause SE Vista does not support 0 as a LAN number Resolution Edit the XBuilder exported file to change the LAN number from 0 to 1. The XMLM file can be opened with Windows notepad.exe Change " To"

Issue During the boot sequence of a Xenta Server the message "Unmap block xxx at remount" occurs. Environment Xenta 511 Xenta 527 Xenta 555 Xenta 701 Xenta 711 Xenta 721 Xenta 731 Xenta 913 Cause Sections of the flash drive are being declared bad and are being removed from the accessible drive map. This can be a natural pruning process of bad sections due to drive damage or that section exceeding the maximum number of writes. The amount of lost space is: # of pages * 2 bytes All hardware 2 Xenta Servers have 16mb flash drives, so it takes a large number of pages to be lost before significant space is lost and will impact performance of the unit. Resolution If the number of pages is low and is not increasing then the unit should function normally without any additional action. If the number of pages is exceeding 50000 or increasing rapidly, then have the Xenta Server repaired or replaced depending on its age.

Issue VisiSat 2.1 allows two S link sensor instances to be added to a scheme can both be used? Environment MicroNet Touchscreen controllers VisiSat 2.1 Bubbleland Cause Stencil allows for two instances of the S link sensor to be dropped onto the controller scheme. Resolution The second instance was added to support addressable S link sensors. Only one S link sensor is currently supported. There are no plans to two Slinks in the near future.

Issue When a graphic is selected from the Xenta 555 menu structure,  the graphic opens, but only the close (X) button is shown. Environment Xenta 555 Micronet Cause The Java TM Runtime version is not correct. Resolution Update Java TM Runtime to the latest version. This can be downloaded from here.

Issue Should the Touchscreen "Time Master" setting still be set, when the Touchscreen is connected to a Xenta 555? Environment Micronet Xenta 555 Cause The Touchscreen would normally be configured as a "Time Master" when not connected to a Xenta 555. Resolution The functionality remains the same, the Touchscreen is set as a "Time Master" and will broadcast the time every 10 minutes, by default.

Issue Xenta 555 –Configuration of the Ethernet Communications settings, using HyperTerminal. Environment Connection to the site Ethernet network Cause A requirement to change the Ethernet connection settings Resolution This operation will allow the user to modify the settings, as detailed below.   Connect the laptop to the Xenta RS-232 port B, using the RJ45-to-RJ10 Cable and DB9/Female-to-RJ45/Female Adaptor.   Run HyperTerminal on the laptop and configure as follows;   Run Hyper Terminal and configure as: - Baud             9600 Data bits       8 Parity            None Stop Bits       1 Flow Control   None   Press ‘Enter’ to display activate the command prompt.   Xenta555 Website name…    Session-id: xxxxxxxxxxxxxxxxx Enter the Username: root Enter the Password: root At the prompt - Dsh/> - Enter setip   DHCP Yes/No  As appropriate (A fixed IP address is easier) IP Address     As appropriate Subnet Mask  As appropriate Default Gateway       As appropriate (This would be the address of the main network router, it will be the same as the PC uses) Dns     xxx.xxx.xxx.xxx (Again, if it is used then it will be the same as the PC uses) Website Name   As required (This can be entered now, or downloaded via Xbuilder) Domain Name  (Used for information only) Host Name     (Used for information only)   Change Root password yes/no        no Do you want to restart the IP Interface. yes/no        yes After configuring the 555 controller details, Enter: Dsh/>restart   The above information is also available in the TAC Xenta 500/700/911/913 Product manual, section 2.2.2.

Issue Xenta Server (527/701/721/913) graphics, time schedules not working on the webpage. Xenta Server (511/555/527/913) can not create Menta object. Xenta Server (701 and 913) does not work with Xenta programmable controllers (Xenta 280/300/401). Which Xenta Server takes I/O modules and how many? Which Xenta Server works with I/NET, MicroNet, or ModBus. Product Line Satchwell MicroNet, TAC INET, TAC Vista Environment Xenta Server version after 5.1.5 (5.1.5 included) TAC XBuilder version after 5.1.5 (5.1.5 included) Vista, I/NET, LON, MicroNet, ModBus Cause Different Xenta Servers have different features. Using a different Xenta Server may result in missing features. Resolution Xenta Server 5.1.5 Major Features. Product LON I/NET MicroNet BACNet ModBus Web * I/O Modules Xenta Supp. ** Menta Supp. Xenta 511 X       X C   X   Xenta 527 X X     X C   X   Xenta 527-NPR   X       S       Xenta 555 X   X   X C   X   Xenta701 X       X ST 10   X Xenta 711 X       X C 10 X X Xenta 721 X       X ST 20 X X Xenta 731 X X X   X C 20 X X Xenta 913 *** X X   X X S       * S – Service. Means that the web interface is automatically generated in XBuilder and only contains values in value pages and is aimed for commissioning and service. NOTE: For Xenta 701 and Xenta 721, it is not possible to have any end-user web content, such as graphics, trend viewers, alarm viewers or value pages.  Xbuilder allows the user adding a Value Page in the Xbuilder project. It will not be displayed on the webpage though. T – Time Object Pages. Means that Time Object Pages can be added to the XBuilder project. These will only appear for Xenta Servers 701/721 in TAC Vista Workstation and can be used to control Xenta Server time charts from Vista Workstation C – Custom. Means that the web interface is totally configurable in XBuilder; navigation and all features for creating a full end-user web are available. ** Xenta Supp. – Xenta 280/300/401 support. Means that Xenta 280/300/401 can be installed on the LonWorks network beneath a Xenta Server and are fully supported by both the Xenta Server and TAC Vista on top of Xenta Server. *** The Xenta 913 also supports BacNet, M-Bus, and C-Bus. For Xenta Server 5.1.4 major features, please read Xenta Server 5.1.4 Major Features (Xenta 5XX/7XX/913 Capabilities with Graphics, Web Applications, and Migration to other systems).

Issue Xenta Server (527/701/721/913) graphics, time schedules not working on the webpage. Xenta Server (701) does not work with Xenta programmable controllers (Xenta 280/300/401). Which Xenta Server takes I/O modules and how many? Which Xenta Server works with I/NET, MicroNet, or ModBus. Product Line Satchwell MicroNet, TAC INET, TAC Vista Environment Vista, I/NET, LON, MicroNet, ModBus Xenta Servers (Xenta 5XX/7XX/913) Cause Different Xenta Servers have different features. Using a different Xenta Server may result in missing features. Resolution Xenta Server 5.1.4 Major Features. Product LON I/NET MicroNet BACNet ModBus Web * I/O Modules Xenta Supp. ** Xenta 511 X         C   X Xenta 527 X X     X C   X Xenta 527-NPR   X       S     Xenta 555 X   X     C   X Xenta701 X         ST 10   Xenta 711 X         C 10 X Xenta 721 X         ST 20 X Xenta 731 X X X   X C 20 X Xenta 913 *** X X   X X S     * S – Service. Means that the web interface is automatically generated in XBuilder and only contains values in value pages and is aimed for commissioning and service.  NOTE: For Xenta 701 and Xenta 721, it is not possible to have any end-user web content, such as graphics, trend viewers, alarm viewers or value pages.  Xbuilder allows the user adding a Value Page in the Xbuilder project. It will not be displayed on the webpage though. T – Time Object Pages. Means that Time Object Pages can be added to the XBuilder project. These will only appear for Xenta Servers 701/721 in TAC Vista Workstation and can be used to control Xenta Server time charts from Vista Workstation C – Custom. Means that the web interface is totally configurable in XBuilder; navigation and all features for creating a full end-user web are available. ** Xenta Supp. – Xenta 280/300/401 support. Means that Xenta 280/300/401 can be installed on the LonWorks network beneath a Xenta Server and are fully supported by both the Xenta Server and TAC Vista on top of Xenta Server. *** The Xenta 913 also supports BacNet, M-Bus, and C-Bus. For Xenta Server 5.1.5 major features please read Xenta Server after version 5.1.5 (5.1.5 included) Major Features (Xenta 5XX/7XX/913 Capabilities with Graphics, Web Applications, and Migration to other systems).

Issue Micronet ARCnet controllers - Maximum network variables, allowed per controller. Environment Micronet controllers, all variants. Cause General information about network variables configured in a Micronet controller. Resolution All Micronet ARCnet controllers can be configured to received six NVR's (Network Variable Received), and six NVT's (Network Variable Transmitted). To review the latest VisiSat Engineering Guide, and more details on ARCnet, please click here.

Issue What is the default user name and password for MicroNet View? Environment MicroNet View Cause Access level Resolution User name: - Administrator Password: - MicroNet

Issue What are the default passwords for a IAC Touchscreen Environment Satchnet IAC controllers Cause Access level Resolution Read only: -      1234 Read/Write: -   4321 Super User: -    1024 ACK Alarm: -  2513 It is worth noting that these passwords can be changed when programming. If you connect to the Touchscreen using VisiSat software you can identify the passwords under the properties of the Touchscreen.