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APC UPS Data Center & Enterprise Solutions Forum

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APC UPS Data Center & Enterprise Solutions Forum

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Thehopefulchurchtech
Crewman Thehopefulchurchtech

AP7953 - with internal card AP9517MS3 - Failed SERIAL FIRMWARE UPDAT...

Firstly - please can someone advise the type of NMC in these units its it a TYPE 1 2 or 3? Secondly, I had serial coms - then did a AOS 394 updater over serial XMODEM - everything looked good. Now I ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
430 0 1
Latest Reply: Teken

Solved
nordic.it.forbo.com
Crewman nordic.it.forbo.com

Remove UPS from smartconnect.apc

How can i remove old not used UPS from the list of UPS in smartconnect dashboard?
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1466 0 7
Latest Reply: EdDaniëls

Solved
PixelPioneer
PixelPioneer

Network interface and service aof managment (AP9640)is restarting ever...

I swapped the batteries of the SRT2200XLI and expansion yesterday. Since then, the management is sending Mails with the error every 10 minutes. Network Cable is checked and changed. Power output seems ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
812 0 4
Latest Reply: PixelPioneer

Thehopefulchurchtech
Crewman Thehopefulchurchtech

APC PDU AP7953 - internal flash/EEPROM corruption - loss of model da...

Hello, if this is not the right forum section , admins please move. I have just acquired 3 AP7953 PDU for a church project. having been told there are functional they are not. The internal "factory" ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1189 0 7
Latest Reply: Thehopefulchurchtech

Solved
ZEKEY
ZEKEY

10kV APC UPS WAS SHUTDOWN AFTER 2MINUTE

10kV APC UPS WAS SHUTDOWN AFTER 2MINUTE EVEN IF BATTERY WAS CHANGED BY THE NEW COULD YOU HELP ME PLEASE
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
402 0 1
Latest Reply: KarimEissa

byrdmanmd
byrdmanmd

Registration

Program will accept ID and product key to register ups i have verified they are correct
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
254 0 0

2025-03-08

Solved
aelma93
aelma93

Why does galaxy 3500 goes into internalbypass mode when three phase su...

Current have 7 galaxy 3500 10KVA installed as backup supply for 7 substation. The UPSs are installed in a dual supply manner, 3 phase supply and single phase bypass supply. We currently have a 2 mon...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
538 0 1
Latest Reply: KarimEissa

Ignatiushelpdesk
Ignatiushelpdesk

QR code

I do not see a QR code on the UPS, there is two stickers that show the SN and model, but not a QR code. How can I add the device to the dashboard? Thanks, James
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
526 0 1
Latest Reply: Teken

Solved
deees
Crewman deees

Information on New SMART-UPS Firmware Subscription Plan

I recently received a notification of a new firmware version for the AP964x NMC. I downloaded the firmware deployment package to start testing it. I was surprised to discover that in order to upgrade t...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
5131 0 13
Latest Reply: npereira

DHCMCO
DHCMCO

Smart Connect API?

Hello APC Smart Connect Team, Just wondering if there is an API I can use to get data for these UPS's. I am hoping to track power usage and UPS state. using the following endpoint: https://smartconnect...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
1994 0 2
Latest Reply: Teken

Solved
SeVaSa343
Crewman SeVaSa343

Need Help – UPS Already Registered Issue

Hello everyone, I recently tried to register my APC UPS in the application, but I received an error message saying, "UPS is already registered." The system is asking me to unregister it first, but I do...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum
767 0 3
Latest Reply: Teken

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