Network interface and service aof managment (AP9640)is restarting every 10 minutes

PixelPioneer · ‎2025-03-06

I swapped the batteries of the SRT2200XLI and expansion yesterday. Since then, the management is sending Mails with the error every 10 minutes. Network Cable is checked and changed. Power output seems okay. There are no power issues in log of the connected devices.

Teken · ‎2025-03-06

Can’t see any of the images you uploaded so try again with another format.

Regardless, I assume your title is what the problem is?!?

The NMC is rebooting every ten minutes if so that sounds like the watch dog timer resetting the NIC on the NMC.

Refer to this APC FAQ as to action items & next steps:

https://www.apc.com/ca/en/faqs/FA156063/

Questions Ask . . . 👍

See Answer In Context

Teken · ‎2025-03-06

Can’t see any of the images you uploaded so try again with another format.

Regardless, I assume your title is what the problem is?!?

The NMC is rebooting every ten minutes if so that sounds like the watch dog timer resetting the NIC on the NMC.

Refer to this APC FAQ as to action items & next steps:

https://www.apc.com/ca/en/faqs/FA156063/

Questions Ask . . . 👍

PixelPioneer · ‎2025-03-07

Thanks for the response. I checked the steps mentioned, but didn't get a solution. Contacted the support.
There was something wrong with the gateway ping check in this specific firmware. After updating the firmware everything is running fine.

Teken · ‎2025-03-07

For the benefit of others can you please call out the previous version of NMC firmware that caused the problem.

Along with the current NMC firmware in place now. As I am sure this information will help the next person asking the same.

Rock On . . . 👍

PixelPioneer · ‎2025-03-10

Sure

Model: AP9640
Hardware Revision: 5
Application Module: v1.1.0.16
APC OS: v1.1.0.16
APC Boot Monitor: v1.1.0.2

After update
Application Module: v2.5.3.3
APC OS: v2.5.3.2
APC Boot Monitor: v1.5.4.1