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APC UPS for Home and Office Forum

Support forum to share knowledge about installation and configuration of APC offers including Home Office UPS, Surge Protectors, UTS, software and services.

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APC UPS for Home and Office Forum

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RWJ1219
RWJ1219

BN1500M2 Failing self test

I have a BN1500M2 that started failing self tests and it was due to the battery. So I bought a new battery and just replaced it and ran a self test and the same thing happened. When it switches to the ...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
35 0 3
Latest Reply: Teken

deftly
deftly

Soft clicking every 5 sec from UPS

Hi everyone,Every 5 seconds the UPS makes a very soft, dull click, almost like the sound of a water drop hitting a hard surface. It’s not the typical loud relay click you’d expect when switching to bat...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
62 0 4
Latest Reply: deftly

Solved
aldonn
Crewman aldonn

SmartConnect for 7 SMC1500C UPS

I have 7 SMC 1500C Smart-UPS's that have expired for SmartConnect monitoring. I'd like to resubscribe all of these in my home network but keep running into problems trying to purchase / renew the Smar...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
99 0 5
Latest Reply: Teken

Franjly
Franjly

Model SMC1000I-2UC - is the battery hot swappable?

Hi,So I have an UPS model SMC1000I-2UC and I need to change the battery soon. I have been reviewing the documentation but I am not able to find any information regarding on how to change the battery on...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
40 0 2
Latest Reply: Franjly

Kardano
Kardano

Need Upgrade NMC2 Firmware higher than 6.5.0 but not version 7.

Hello, I am looking for FW upgrade for NMC2 card. APC is SMX3000RMHV2U, Card is AP9630 Any upgrade to version 7 results in lost contact between NMC2 and UPS Can someone sent me link to download FW ve...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
40 0 1
Latest Reply: Teken

ggilbert
ggilbert

Network port dead on Smart-UPS 1500: WHo to contact?

I have 1 of 3 units that would not connect. 2 work fantastic. I cannot get the network port alive and have confirmed settings are the same, and tried 4 active network ports that has other equipment op...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
28 0 1
Latest Reply: Teken

LarryK
Lt. Commander LarryK

Request for Enhancement: API for warranty look-up

I am extremely grateful that APC/SE has re-instituted the Warranty Lookup page https://www.se.com/us/en/work/support/product-support/ups-factory-warranty-information/ But, rather than look up devices...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
25 0 0

2025-12-08

upirovano
upirovano

cannot connect to smartconnect

model: SMC1500IC S/N AS2532163433 The flyer provided with the UPS says to go to smartconnect.apc.com and input the product codes once the UPS has connected to the internet with the green labeled port...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
35 0 1
Latest Reply: Teken

SoundChaser
SoundChaser

Help Setting up new PowerChute Serial Email Sending on Gmail

This support site is horrible. I can't see solutions. I click on links and get 403 forbidden messages. Can anyone tell me how to get my gmail account set up on the new PowerChute Serial software? It...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
34 0 1
Latest Reply: Teken

jaden1
jaden1

Can I use the embedded NMC3 and an AP9640 simultaneously on an SRT10KX...

Hi, I’m planning to deploy an APC Smart-UPS SRT10KXLI, which has an embedded Network Management Card 3 (NMC3), and I’m considering adding an AP9640 in the SmartSlot. What I’d like to confirm is whethe...
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
51 0 1
Latest Reply: Teken

Solved
davelee987
davelee987

PowerChute Serial Shutdown download returning 403

Schneider Electric’s official website is failing in attempt to download software. Where else can I find "PowerChute Serial Shutdown" to download? Thanks.
APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum
90 0 2
Latest Reply: davelee987

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