LarryK

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Larry Kahm

Lt. Commander

‎2025-04-17

Company :

HELIOTROPIC SYSTEMS

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LarryK

When will ESIT become a true Managed Services Provider (MSP) platform?

I want ONE portal to log in to see ALL of my clients' UPS/NMC configurations.I do not want to use a separate email address for each client account. (...

EcoStruxure IT icon_circle EcoStruxure IT forum

545 0 2

2024-10-21 09:58 AM

LarryK

Updating UPS firmware via EcoStruxure IT Expert?

Do you think - at any time - ESIT will be able to update the UPS firmware and not just the NMC firmware? I'm just going through the task of updating S...

EcoStruxure IT icon_circle EcoStruxure IT forum

576 1 3

2024-10-14 11:32 AM

LarryK

Where is the documentation for NMC3 config.ini settings located?

I received an email notification at 1:01 am that a site's SMT1500 was compensating for a high voltage. As per the settings on the NMC3 (AP9640), they...

EcoStruxure IT icon_circle EcoStruxure IT forum

490 0 1

2024-08-15 02:55 PM

LarryK

PowerChute Serial Shutdown question: automated self-tests?

In PowerChute Personal Edition 3.1, the User Guide states: Battery Self-Test and Replacement DatePowerChute runs tests on the battery in your battery ...

APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum

1811 0 19

2024-06-14 07:43 AM

LarryK

Where to find UPS model and serial number with PCSS

Using PCPE, you could go to the following registry entry, HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\APC\PowerChute Personal Edition\3.1.0, select the Te...

APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum

849 0 3

2024-06-10 08:29 AM

LarryK

Request for Enhancement: For PCSS please do NOT put an icon on the de...

I'm begging you.PLEASE do NOT put an icon for PCSS on the desktop!Clients are confused because they try to launch the application and have no idea abo...

APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum

349 0 2

2024-06-07 08:00 AM

LarryK

I am not seeing that new Gateway software anywhere...

Alert in ESIT says new Gateway software is available.I look, and.... there's no change and nothing new is available. Does anyone have an explanation?

EcoStruxure IT icon_circle EcoStruxure IT forum

385 0 1

2024-05-30 09:53 AM

LarryK

What are the benefits of an NMC3 Support Contract?

According to the APC FAQ issued in May 2023, those benefits include the following: The NMC3 Support Contract includes ongoing access to new features, ...

APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS Data Center & Enterprise Solutions Forum

970 0 3

2024-05-14 11:18 AM

LarryK

When did APC announce and release the Back-UPS G3 series?

I received a vendor catalog yesterday and there was ad space devoted to the "new" APC Back-UPS devices, BE500G3, BE700G3, BE900G3, and BE1050G3. When ...

APC UPS, Critical Power, Cooling and Racks icon_circle APC UPS for Home and Office Forum

393 0 1

2024-05-14 05:26 AM

LarryK

ESIT - New Service Contract and Warranty screens

There appears to be no rationale regarding what is or isn't displayed for "service contract" or "warranty."First, could you please provide a definitio...

EcoStruxure IT icon_circle EcoStruxure IT forum

663 0 6

2024-04-11 10:18 AM

LarryK

Device warranty date in ESIT is not correct - ignores extended warrant...

A client has an SMT1000C with Serial Number starting with 3S2102.ESIT shows the following for the Warranty end date (August 29, 2024): However, this d...

EcoStruxure IT icon_circle EcoStruxure IT forum

463 1 2

2024-04-10 12:41 PM

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