Need Help – UPS Already Registered Issue

[SeVaSa343]

Hello everyone,

I recently tried to register my APC UPS in the application, but I received an error message saying, "UPS is already registered." The system is asking me to unregister it first, but I don’t have any details on how to proceed.

Has anyone encountered this issue before? What steps should I take to resolve it? Any recommendations would be greatly appreciated.

Thanks in advance!

[Teken]

Was this unit purchased used?

[SeVaSa343]

The UPS unit was set up to understand how the cloud service worked, but I was unaware that it could only be used with a single account. When I attempted to sell the product, this issue came up.

[Teken · Accepted solution]

Your options are to delete the hardware from the APC Smart Connect Portal Service.

If you’re not able to do so contact APC Technical Support and explain your intentions to have the email, hardware and subscription removed / deleted.

APC Resource Link:

https://community.se.com/t5/Frequently-Asked-Questions/How-do-I-delete-my-SmartConnect-account/ta-p/...

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