Firmware for Smart-UPS with AP9619 NMC1

[Andy_K]

Hello, we have three Smart-UPS RT 5000 RM XL  that we bought in 2008 and are still working fine:  

Of course we changed the batteries every 5 years or so. 🙂

Around 2015 though we lost Web access because of the low security issues with the newer browsers, so we have only been going thru SSH, they have a NMC1 card:

About System

Model Number : AP9619
Serial Number : NA0847001975
Hardware Revision : A10
Flash Type : AMD A29DL322DB

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Module Information

Description : Smart-UPS & Matrix-UPS APP
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Name : sumx Type : StatApp
Version : 358 Sector : 16
CRC16 : 7606

Description : Network Management Card AOS
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Name : aos Type : APC OS
Version : 361 Sector : 47
CRC16 : 51CC

I would like to be able to reconnect thru the Web without changing the Network card if possible?  Does version 3.7.2 or higher support this?  And I cant seem to find it available for download like before... Probably End of Life?

Back in Dec-2017 a chat help gave me these 2 links but they dont work anymore...

http://www.apc.com/us/en/tools/download/download.cfm?sw_sku=SFSUMX372&software_id=DBUE-82CJMS&family...

And here is the link which has steps to upgrade the firmware:

http://www.apc.com/us/en/faqs/index?page=content&id=FA156047&actp=search&viewlocale=en_US&searchid=1...

Possible to still get them?

Thanks! 🙂

[Teken · Accepted solution]

Follow this link and enter AP9619 and it should display v3.9.3 firmware for this legacy NMC hardware:

https://www.apc.com/us/en/download/software-firmware/

If this solves the problem mark this as a solution so it may help the next person asking the same. 

Questions Ask . . . 

[Andy_K]

Hello thanks that worked!  I dont know how come I missed that v3.9.3 before... maybe because it doesnt mention NMC1 in the link i skipped it.  but AP9617/8/9  is my card. 🙂  I ran the program, it connected to the UPS and upgraded in 5 minutes! Software reload only, no power affected.

Thru command line i also played with the HTTP/HTTPS/cipher suites and ssl certificates, but I see the self-signed now is until 2035!

And then a few minutes later I was finally able to reconnect with Chrome 131 and Edge 132!  Finally after 8 years! 🤣

[Andy_K]

Upgrade menu/status and only a few pings lost  🙂

[Teken]

Great to hear that everything worked out.

Rock On . . . 🤟