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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
958 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5038 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4324 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4914 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6698 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
8788 3 1
Latest Reply: Charles_Murison

Solved
Hoanganh1
Hoanganh1

I lost password 4/6 devices pm5350 in factory

My factory is using pm5350 have 6 devices but i lost password 4 devices. Help me back door password, i have picture and seri number of device. Thank!
EcoStruxure Power & Grid icon_circle Metering & Power Quality
848 0 1
Latest Reply: Charles_Murison

Solved
Turbo565
Turbo565

Quality Control in Mexico

What happened to quality control at Square D? I guess it went away when they moved to Mexico. Brand new MCC with factory wiring mistakes, and loose connections, and loose fuse holder clips. Come on peo...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
944 0 1
Latest Reply: Charles_Murison

Solved
sarfraj
sarfraj

PME VISTA screen Energy meter values

Hi @Ramasamy_N My energy meter Power and Energy values is in Mega Watts(MW) and Mega Watts hours (MWh), In my PME vista screen I'm getting Values in Watts and Watt hours. I want same Value in my PME...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1504 0 4
Latest Reply: Charles_Murison

Solved
Smartwatt12
Smartwatt12

Conversion of register in float32 to real

I need help with reading PMxxxx registers in float32.
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1240 0 1
Latest Reply: Charles_Murison

Solved
Merr
Merr

Smart meter calibration Certificate lost

Hello everyone! Somebody can help me to send a copy of my PM5110 smart meter calibration certificate, please I have lost it and I need it for an enviromental audit. The serial number is: 540060363893 a...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
940 0 1
Latest Reply: Charles_Murison

Solved
rromerog7116
rromerog7116

ION7650 DOES NOT ALLOW A NETWORK SWITCH TO READ MAC ADDRESS

INTERFASE ION7650 WAS CONNECTED TO A SWITCH AND WAS WORKING FINE, WHEN IT DEPARTMENT CHANGED NETWORK SWITCH NOW INTERFASE ITS OFFLINE. IT REVIEWD AND SWITCH DETECTS THE CONNECTION ON PORT BUT CAN NOT R...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
941 0 1
Latest Reply: Charles_Murison

Solved
Cudjoe
Cudjoe

Enterprise management software for PM 8000

Hello,I have a series of PM 8000 in my installation. My SCADA is a Siemens Wincc Explorer. My challenge is data acquisition from the PM 8000s. My Wincc does ONLY real time monitoring and the PM 8000 al...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1029 0 1
Latest Reply: Mehran_Mehrnia

Solved
Roberto_Ruiz
Roberto_Ruiz

Extract Data Recorder registers in PM8000/ION9000 with modbus protocol

Hi! I am looking at the ION8650 modbus protocol document on page 82 appendix B, the information shown there is to read a recorder through the modbus protocol, perform a routine and it worked but when...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2366 0 5
Latest Reply: Charles_Murison

Solved
Emilie_Ernwein
Emilie_Ernwein Explorer

The right power & energy monitoring architecture for building energy e...

With part of our world facing an unprecedented energy crisis, building owners and tenants need to understand at best their energy consumption. Designed for retrofit, Schneider Electric power meters ens...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4529 11 1
Latest Reply: ZeeZee97

Solved
cchapman_AMP
cchapman_AMP

ION8650 Meter Load Profile Data Is Lagging

I have an ION8650 that has a functioning and updated clock, but the Load Profile on the meter is lagging behind real time. The data in the meter is 1.5 days behind real time. Anyone ever seen this is...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4004 0 8
Latest Reply: Robert_Lee

Solved
Jak_Saut93
Jak_Saut93

Too long register response time with Total Active Energy Import iEM300...

Hello, All registers except the energy consumption register are read correctly. Every 10 seconds I have a reading in the BMS system (this is how it was set in the controller). Unfortunately, register...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1710 0 2
Latest Reply: Robert_Lee

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