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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Sanjeet_Sahota
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Firmware Version V4.6.0 Now Available for ION9000, PM8000, and ION7400

Introducing the latest release of firmware version 4.6.0 for the PowerLogic™ Advanced Meters. This update brings several significant enhancements to improve functionality and security. Here are the top...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2449 4 11
Latest Reply: Mehran_Mehrnia

Solved
sesa351067_brid
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New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2356 5 5
Latest Reply: Romain_Polette

Informational
Maaz
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Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2735 2 0

2022-10-13

Solved
sesa351067_brid
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Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2772 1 3
Latest Reply: Charles_Murison

Solved
Maaz
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PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4517 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
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ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6798 3 1
Latest Reply: Charles_Murison

Solved
JohnVanGorp
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HDPM6000 Configuration Guide

The new HDPM6000 Configuration Guide draws from existing HDPM6000 platform documentation to provide a streamlined description of key configuration tasks, including: correctly installing and connecti...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3221 12 1
Latest Reply: JohnVanGorp

Solved
danielbarrantes
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ION7650 Modbus COMM

Hello, I have 2 ION7650 meters whose values ​​via Modbus only give me 65535, I would like to ask if this answer is typical in any specific case, such as the modbus protocol disabled or something like t...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4341 0 8
Latest Reply: danielbarrantes

Solved
Liangchen1982
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Unable make Telnet connection to ION8650

Hello SE support, I am unable to make the telnet connection to a ION8650 meter, and got error message: "Could not open connection to the host, on port 23: Connect Failed." check the comm module, can'...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
889 0 1
Latest Reply: Mehran_Mehrnia

Solved
Ricardo_RM
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Clock synchronization problems

Hello community A customer has a problem with the PME's time synchronization with the meters. He mentions that the problem is in all the meters that are integrated into the PME. An example that he me...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2357 0 5
Latest Reply: Mehran_Mehrnia

Solved
Anonymous user
Anonymous user

ION9000 Synchrophasor

Hello, Does the ION9000 or PM8000 have the ability to log synchrophasor data per IEEE c37.118? The AESO now requires this data for load shedding contracts with it's customers. Have seen on competitor ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
3478 0 7
Latest Reply: Charles_Murison

Solved
Veronika.Salinas
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TH110/CL110 derating by height

Hi Everyone! I would like to ask if there is a way to calculate the derating by height for the TH110 and CL110 sensors? This is because we have clients whose location is over the 4000 meters high. ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
805 0 1
Latest Reply: Guillaume_Evrard

Solved
Samart_Ploypradab
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Replacement model of the ION92830 (China)

Hi All Could you please find a replacement model of the ION92830 originally from China?
EcoStruxure Power & Grid icon_circle Metering & Power Quality
827 0 2
Latest Reply: Samart_Ploypradab

Solved
Nicholas_Brown
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ION7650 COMTRADE Time Stamps

Hi, I have a customer that utilizes COMTRADE waveform files for Sag/Swell Waveforms from our ION7650 metering. They are seeing some behavior that they would like to get clarity on regarding the two D...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1021 0 2
Latest Reply: Nicholas_Brown

Solved
Ryu
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Firmware V4.2.1 for PM5560 meter

Hi everyone I just updated the firmware of a PM5560 meter to v4.2.1. It does not have the device log export option. And also the device does not record data by using web pages.Attached please find so...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2407 1 3
Latest Reply: NortheastSolar

Solved
Stuart_Cheng
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How to show a certain screen page on ION meter when receiving a pulse ...

Hi All, I received a custom request for ION9000. The customer wants to show a certain page when receiving a pulse signal. From the description of the Display Module, it seems that we can achieve t...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
885 0 2
Latest Reply: Stuart_Cheng

Solved
VictorMarincus
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DLMS over Ethernet / test client software

Hello everyone, Have you had any chance to test the DLMS over Ethernet functionality in ION8650 / ION8800 or newer meters that support DLMS protocol? Where you succesfull in establishing a connection...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6077 1 10
Latest Reply: Charles_Murison

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