Cant read real time values PM8000

[danielbarrantes]

Hello, I have a problem with a PM8000 power quality meter, the meter communicates well using ION Setup and PME, however the real time values ​​on the meter screen cannot be displayed. Curiously, if I create a custom screen with the same values ​​of voltage, currents, power and energy I can view them. All other meter functions are correct. I am attaching a zip file with screenshots, the configuration report and the .dcf file so that it can be analyzed. The meter is installed in a solar system, hence the negative power values.

Greetings. @Charles_Murison 

[Charles_Murison]

Hello @danielbarrantes ,

Would need a little more details about what you mean by screen cannot display. First question is remote display or integrated? Is the display turning on? Is the display showing unexpected values or blank values?
Any pictures what the display looks like?

Regards,

Charles

[danielbarrantes]

Hi Charles, sure, please see the attached .rar file in the original question. @Charles_Murison 

[Charles_Murison]

Hello @danielbarrantes ,

The attached .rar file shows 3 images to me, all three are screenshots of ION Setup. I do not see any images of meter's front panel.

Regards,

Charles

[DanL]

the DCF included tells me that the PM8000 device ("ME-2212A211-02") this was captured from was running v4.000.000 firmware with a heavily customized framework configuration that was based off v3.1.0.

For example, lines  18123 to 18213 in the DCF show that none of the Data Mapping Module inputs are linked - this would result in web, modbus, and the display showing no information

[danielbarrantes]

Hi Charles, sorry, there are the related images

[danielbarrantes]

This is strange, because I updated it to version 4.0.0, after this the problem described occurred. I implemented the custom screens after seeing that the original screens did not display data and curiously they worked. Any idea how to correct it?

@DanL @Charles_Murison 

[Charles_Murison]

Hello @danielbarrantes ,

Do you know what customizations were made to the meter's template before? The mapping modules are used in the default screens as well as webpages and modbus. Having these modules unlinked is not a typical scenario. Trying to map each input of the mapping module by hand, while possible, is tedious and risk of making human error. 

Would be better to use default V4.0.0 template then add the customizations back onto the meter.

Regards,

Charles

[DanL]

I would first use CTRL+C and CTRL+V in ion setup to copy the default mapping modules into the meter with no links.

You need to start ION Setup network mode and connect to a good meter (or windows simulator) with default frameworks at the same time as this bad meter.

Then just copy+paste the modules with all the proper input links from the good meter over top of the modules with no links on the bad meter

[danielbarrantes]

Hello, thank you very much for the answers. Are there any instructions to copy the default mapping modules? I'm not completely clear which folders you are referring to? I will soon go to the client again and I would like to be able to make these changes on site. @DanL @Charles_Murison 

[Charles_Murison]

Hello @danielbarrantes ,

The process Dan is talking about is to connect to 2 different meters at the same time in ION Setup while in Network mode. In both meters, change to the advanced configuration mode. In the working meter, navigate to the desired module. Select the module in question and then hold CTRL button and press 'C' button. This would copy the module configuration to short term memory in ION Setup. Then on meter not working, navigate to the same module, hold CRTL button down and press 'V' button. If the module used is not a core module, you should see the information from memory get pasted onto the second meter. 

I tried this with the data mapping module and sadly this will try to create a new module rather than overwriting existing module. If you have access to Designer from PME, you could copy the Data mapping modules from working meter to a framelet then paste the partial framework to the non working meter. (Taking backup first).

Last resort would be to map the module inputs one by one using a working meter for reference.

Regards,

Charles

[Robert_Lee · Accepted solution]

This functionality will be incorporated into the next available ION Setup release in early May.  At present the copy module settings and paste was strictly designed to do a *soft* paste to allow rapid creation of similar settings into new modules (not overwriting of existing modules).

However, in both instances, the inputs in the Data Mapping modules must align with whatever customization you've done in your framework so if you've moved modules from what is expected locations, this will cause the front panel display to show incorrectly.

A working possibility is to obtain a default *framelet* of the existing data mapping modules using ION Designer (which would only contain the needed Data Mapping module settings) and using the Partial ION Template droplist option when doing the Template -> Send option via the Setup Assistant.