ION9200 remote display METSERD192 stuck at "Connecting"

[IonMeterMan]

I just picked up a used ION 9200 with the remote display. I powered it up at first to test and it worked. However, now when I power it up the remote display is stuck on "Connecting" and won't move past it.

I can connect it to ethernet and login to the meter via the web. Just the remote display isn't working.

Troubleshooting tips / tricks appreciated.

[Charles_Murison]

Hello @IonMeterMan ,

Is it possible to have a remote session with tech support while connected to the meter? Does not have to be directly connected however would be recommended if possible. Tech support would need to be able to control mouse and keyboard during session.

There is some possible troubleshooting that can be done however is not something I can share on the forum. Strongly recommend you contact your local tech support and start a troubleshooting case. 

Regards,

Charles

[IonMeterMan]

Yes, happy to screen share

[Charles_Murison · Accepted solution]

Hello @IonMeterMan,

Will need to contact your local technical support to start a case. Then they can remotely connect to meter and confirm specific details.

One test, if you connect to the meter's port Eth2, are you still able to connect to the meter?

Regards,

Charles