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Metering & Power Quality

Schneider Electric support forum about Power Meters (ION, PowerTag, PowerLogic) and Power Quality from design, implementation to troubleshooting and more.

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Metering & Power Quality

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Informational
Sanjeet_Sahota
Sanjeet_Sahota Mentor

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters

Launch Announcement – Firmware V4.7.1 for PowerLogic™ Advanced Meters Introducing the latest release firmware release (Firmware V4.7.1) for the PowerLogic™ ION7400, PM8000, and ION9000. This new rele...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1149 5 0

2026-03-23

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

New URLS for ION9000, PM8000, and ION7400 online help

The HEP meters have new URLs for the online version of help. Please use (and bookmark!) the new URLs going forward. The old ones will be taken down on September 30th. Meter New URL Old URL ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5276 5 5
Latest Reply: Romain_Polette

Informational
Maaz
Maaz Explorer

Welcome & Get Started to Metering & Power Quality Forum!

--> Discover an optimized power & energy monitoring architecture for building energy efficiency and major contents not to miss What is Metering & Power Quality Forum about? This foru...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
4509 2 0

2022-10-13

Solved
sesa351067_brid
sesa351067_brid Troubleshooter

Technical Documentation Feedback

The Technical Communications Team is committed to making the Advanced Power Meter technical information easier to use and find. You can help us improve the usability and quality of our content by sha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
5129 1 3
Latest Reply: Charles_Murison

Solved
Maaz
Maaz Explorer

PowerLogic™ ION9000 officially certified as a class 0.1S device

We’re thrilled to announce that in addition to its certification as a Power Quality Instrument Class A (PQI-A) – the PowerLogic™ ION9000 is now officially certified as a Class 0.1S accurate device, ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
6914 5 1
Latest Reply: Charles_Murison

Solved
Sanjeet_Sahota
Sanjeet_Sahota Mentor

ION8650 Firmware - Hashes and Files

Hello All In an effort to provide more ways to validate that the file you are using to upgrade your meter I have created this table of hashes of the firmware for our released file. Firmware V...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
9028 3 1
Latest Reply: Charles_Murison

Solved
kunwoolee
kunwoolee

9011 Alarm Cause From PQ Meter

A. There is a problem with Company G's installed PM8240 and ION9000.1) 1) Alarm 9011 occurs on installed meters (300 units).2) 2) After the alarm occurs, the product reboots. B. Expected Cause1) We cha...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
2171 1 8
Latest Reply: Charles_Murison

Solved
Gladwin
Gladwin Contributor

EM3570

Good day Team Could you please provide clarification regarding the EM3570 meter: Tariff switching is triggered by a change in the input status of S-In.Will this input change cause the meter to switc...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
624 0 1
Latest Reply: Mehran_Mehrnia

Solved
ClaytonGW
ClaytonGW

PM5500 Calibration Failure HEX error

Good day, I have a power meter installed at a client with very low values which dont look correct. After verifying that all CT's and voltage references are correct, I noticed the "Wrench" icon showin...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
631 0 2
Latest Reply: ClaytonGW

Solved
JarrydWebber
JarrydWebber

Reserving IP on Microsoft DHCP Server for PM8000

We have a Microsoft DHCP server on which we want to reserve an IP for a PM8000 device.We can reserve IP's by MAC address and have done so for the specific PM8000 device, however the PM8000 does not see...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
611 0 2
Latest Reply: Charles_Murison

Solved
Aduldech
Aduldech Explorer

How to identify impedance of LPVT is sufficient to ION9000 voltage inp...

How to identify impedance of LPVT is sufficient to ION9000 voltage input impedance ? Details: - LPVT impedance = 10MOhm - ION9000 impedance = 5MOhm
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1184 0 3
Latest Reply: Charles_Murison

Solved
Nicholas_Brown
Nicholas_Brown Explorer

PM8000 & PM9000 Output states when power cycled

Hi, I am looking to get information/confirmation on if the PM8000 and ION9000 meters cycle or momentarily close their digital output contacts or normally open relay contacts when the device is power cy...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1135 0 4
Latest Reply: Charles_Murison

Solved
Gladwin
Gladwin Contributor

PM5000

Good day Team, can you please advise on this, i have PM5560 meter that does not log the registers, and the time and date stamps are incorrect. The data in PME is software/PME logged registers and not d...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
580 0 1
Latest Reply: Charles_Murison

Solved
jedzruiz1985
jedzruiz1985

Metering for Solar applications

Hi Xperts, Which PM3000 series meter is best suited for Solar applications? Are all the meters in this series 4-quadrant? Thanks in advance, Jedz
EcoStruxure Power & Grid icon_circle Metering & Power Quality
832 0 2
Latest Reply: Charles_Murison

Solved
ysalar01
ysalar01

https://meterinsights.schneider-electric.com/reports/energy

Dear Team, I hope this request finds you well. I have observed website access problem since 31 of August 2025 even today i cannot be able to scan bar code of our install Schneider energy meter PM51...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
699 0 2
Latest Reply: Sam_Gaib

Solved
Rameshbabu
Rameshbabu

Power Quality Meter

Does PM8000 will support Dual source CT input
EcoStruxure Power & Grid icon_circle Metering & Power Quality
819 0 1
Latest Reply: Charles_Murison

Solved
Miyai
Miyai

ION9000 with RD192 display

Hello, I'd like some advice on the following two points: AA) Customer wants to connect and operate two RD192 displays with an ION9000. Is it possible to connect displays to the two locations below ...
EcoStruxure Power & Grid icon_circle Metering & Power Quality
1891 0 8
Latest Reply: Miyai

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