Scheider Support

[Cleous]

It has been very difficult getting support from Scheider. I have been trying to setup a Metering & Power Quality system for our facility in Jamaica. Can I get some help?

[Charles_Murison · Accepted solution]

Hello @Cleous ,

Did you reach out to Tel : +809 227 56 66 ?

Regards,

Charles

[Cleous]

Hi. I have had no response 

[Mehran_Mehrnia]

Hi @Cleous 

If this is about a software solution query for monitoring power distribution system, I would recommend submitting again your request through the following email or phone contact:
Customer calls 1-888-797-6468 (888-PWR-MGMT) option 1
e-mail: pmo.support@schneider-electric.com

Best Regards,

-Mehran

L3 Expert Advanced metering

[Cleous]

Thanks.

I just resent the email request. 

I just want a human being to discuss my needs and how to resolve them. Why is this so difficult? 

[Mehran_Mehrnia]

Hi @Cleous 

You're welcome.

Through the new ticket they received, you should be receiving the contact information for the sales support commercial team to assist you with your requirements.

Best Regards,

-Mehran

L3 Expert Advanced metering

[Cleous]

Thanks